Blue screen of death on Toshiba P755-S5375 with ADOBE ENCORE CS6
I recently purchased a new laptop and installed Adobe Master Collection CS6. I purchased the laptop for video capture and editing, as well as for blu-ray authoring.
Unfortunately, although the computer and software works fine for video capture and editing, I am unable to author a blu-ray. For authoring, I am using Adobe’s Encore CS6. After checking and previewing my creation, I attempt to build to disc using Encore. About 2 seconds after clicking the build disc in Encore, I get the “blue screen of death” (BSOD). This happens every time I try to build to blu-ray (only blu-ray has this issue; I am able to build to a DVD). I am using an external blu-ray drive on USB 3.0.
I am using Encore version 6.0.0.492
Here are the blu-ray drive specs:
Logitec USB 2.0/3.0 Bus powered portable bluray drive unit, LBD-PME6U3VBK
PIONEER BD-RW BDR-TD05 USB Device
Driver: 6.1.7601.17514
C:\windows\system32\DRIVERS\cdrom.sys
\windows\system32\Drivers\PXHlpa64.sys
\windows\system32\DRIVERS\tdcmdpst.sys
\windows\SysWOW64\drivers\Afc.sys
Renesas USB 3.0 driver also installed
The computer specs are as follows:
Manufacturer: Toshiba
Manufacturer Part Number: PSAY1U-05U027
Product Line: Satellite
Product Series: P755
Product Model: P755-S5375
Product Name: Satellite P755-S5375 Notebook
Product Type: Notebook
Processor Manufacturer: Intel
Processor Type: Core i7
Processor Model: i7-2670QM
Processor Speed: 2.20 GHz
Processor Core: Quad-core (4 Core)
Cache: 6 MB
Chipset Manufacturer: Intel
Chipset Model: HM65 Express
Standard Memory: 4 GB
Memory Technology: DDR3 SDRAM
Memory Standard: DDR3-1333/PC3-10600
Number of Total Memory Slots: 2
Hard Drive Capacity: 500 GB
Screen Size: 15.6"
Display Screen Type: Active Matrix TFT Color LCD
Aspect Ratio: 16:9
Screen Mode: WXGA
Backlight Technology: LED
Screen Resolution: 1366 x 768
Graphics Controller Manufacturer: Intel
Graphics Controller Model: HD 3000
Graphics Memory Capacity: 1.65 GB
Graphics Memory Accessibility: Shared
Ethernet Technology: Fast Ethernet
Wi-Fi: Yes
Wi-Fi Standard: IEEE 802.11b/g/n
Webcam: Yes
Operating System: Genuine Windows 7 Home Premium with SP1
Operating System Architecture: 64-bit
Pointing Device Type: TouchPad
Number of Cells: 6-cell
Battery Chemistry: Lithium Ion (Li-Ion)
Width: 15.0"
Depth: 9.8"
Weight (Approximate): 5.40 lb
Package Contents:
Satellite P755-S5375 Notebook
Lithium Ion Battery
AC Adapter
Green Compliant: Yes
Green Compliance Certificate/Authority: RoHS
Installed programs:
Name Version
Microsoft Application Error Reporting 12.0.6015.5000
Microsoft Office Click-to-Run 2010 14.0.4763.1000
Microsoft Office 2010 14.0.4763.1000
Windows Live Essentials 15.4.3502.0922
Apple Application Support 2.1.7
Windows Live Writer 15.4.3502.0922
Microsoft_VC90_MFCLOC_x86 1.00.0000
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 9.0.30729.4148
TOSHIBA Web Camera Application 2.0.3.3
Windows Live Messenger 15.4.3538.0513
Microsoft_VC90_CRT_x86 1.00.0000
Google Toolbar for Internet Explorer 1.0.0
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 10.0.40219
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.61000
Microsoft SQL Server 2005 Compact Edition [ENU] 3.1.0000
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 10.0.40219
Toshiba Online Backup 2.0.0.31
TOSHIBA ReelTime 1.7.21.64
Windows Live Remote Client Resources 15.4.5722.2
Windows Live SOXE Definitions 15.4.3502.0922
Adobe AIR 3.1.0.4880
Windows Live Mesh ActiveX Control for Remote Connections 15.4.5722.2
Windows Live Communications Platform 15.4.3502.0922
Windows Live Movie Maker 15.4.3502.0922
Apple Software Update 2.1.3.127
Windows Live UX Platform Language Pack 15.4.3508.1109
Windows Live Photo Gallery 15.4.3502.0922
bl 1.0.0
Windows Live Mail 15.4.3502.0922
Java(TM) 6 Update 25 6.0.250
MSVCRT_amd64 15.4.2862.0708
TOSHIBA Face Recognition 3.1.17.64
ph 1.0.0
Adobe Widget Browser 2.0.348
Windows Live Writer 15.4.3502.0922
Mesh Runtime 15.4.5722.2
TOSHIBA Supervisor Password 1.63.51.2C
Adobe Acrobat X Pro - English, Fran軋is, Deutsch 10.1.1
Adobe Reader X MUI 10.0.0
TOSHIBA Media Controller Plug-in 1.0.7.5
Windows Live Photo Gallery 15.4.3502.0922
Windows Live Photo Common 15.4.3502.0922
Label@Once 1.0 1.0
PDF Settings CS6 11.0
Toshiba Book Place 2.2.7530
Windows Live PIMT Platform 15.4.3508.1109
TOSHIBA Wireless LAN Indicator 1.0.5
D3DX10 15.4.2368.0902
Utility Common Driver 1.0.52.3C
Junk Mail filter update 15.4.3502.0922
Windows Live Movie Maker 15.4.3502.0922
TOSHIBA HDD/SSD Alert 3.1.64.9
Windows Live Remote Service 15.4.5722.2
Toshiba App Place 1.0.6.3
Windows Live Mesh 15.4.3502.0922
Windows Live Language Selector 15.4.3538.0513
QuickTime 7.72.80.56
Renesas Electronics USB 3.0 Host Controller Driver 2.0.34.0
TOSHIBA Value Added Package 1.6.1.64
Microsoft_VC80_CRT_x86 8.0.50727.4053
Google Update Helper 1.3.21.111
TOSHIBA HDD Protection 2.2.2.15
7-Zip 9.20 (x64 edition) 9.20.00.0
TOSHIBA PC Health Monitor 1.7.9.64
Windows Live Mail 15.4.3502.0922
Adobe Help Manager 4.0.244
MSVCRT 15.4.2862.0708
Windows Live Remote Client 15.4.5722.2
Blackmagic ATEM Switchers 3.0.1.0
Microsoft_VC90_MFC_x86 1.00.0000
Windows Live Photo Common 15.4.3502.0922
Windows Live ID Sign-in Assistant 7.250.4232.0
Microsoft Visual C++ 2005 Redistributable 8.0.61001
Windows Live Messenger 15.4.3538.0513
Windows Live Mesh 15.4.3502.0922
Windows Live Writer 15.4.3502.0922
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 9.0.30729
TOSHIBA Hardware Setup 1.63.1.37C
Microsoft Silverlight 4.0.50401.0
PlayReady PC Runtime x86 1.3.0
Intel(R) WiDi 2.1.41.0
Windows Live MIME IFilter 15.4.3502.0922
TOSHIBA Flash Cards Support Utility 1.63.0.12C
TOSHIBA eco Utility 1.3.5.64
Windows Live UX Platform 15.4.3502.0922
TOSHIBA Wireless Display Monitor 1.0.1
Debugging Tools for Windows (x64) 6.12.2.633
Windows Live Remote Service Resources 15.4.5722.2
Windows Live Writer Resources 15.4.3502.0922
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 9.0.30729
Intel(R) PROSet/Wireless WiFi Software 14.01.1000
Windows Live Installer 15.4.3502.0922
TOSHIBA Disc Creator 2.1.0.11 for x64
PlayReady PC Runtime amd64 1.3.0
Windows Live SOXE 15.4.3502.0922
Java Auto Updater 2.0.4.1
TOSHIBA Bulletin Board 1.6.08.64
Crash details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1041
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000001
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\090312-28516-01.dmp
C:\Users\xxx\AppData\Local\Temp\WER-62696-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
DMP file details
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02e04000 PsLoadedModuleList = 0xfffff800`03048670
Debug session time: Mon Sep 3 02:27:16.190 2012 (UTC + 9:00)
System Uptime: 0 days 0:06:50.096
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck D1, {1, 2, 8, 1}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
Followup: MachineOwner
0: kd> !analyze -v
* Bugcheck Analysis *
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000001, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000001, address which referenced memory
Debugging Details:
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b2100
0000000000000001
CURRENT_IRQL: 2
FAULTING_IP:
+6130613031313361
00000000`00000001 ?? ???
PROCESS_NAME: System
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
TRAP_FRAME: fffff80000b9c740 -- (.trap 0xfffff80000b9c740)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff80000b9c801 rbx=0000000000000000 rcx=fffffa8004586618
rdx=fffff80000b9c8d8 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000001 rsp=fffff80000b9c8d0 rbp=0000892fc0ba4327
r8=fffff80000b9c8d0 r9=0000000000000000 r10=0000000004216094
r11=000000005e040600 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
00000000`00000001 ?? ???
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002e82769 to fffff80002e831c0
FAILED_INSTRUCTION_ADDRESS:
+6130613031313361
00000000`00000001 ?? ???
STACK_TEXT:
fffff800`00b9c5f8 fffff800`02e82769 : 00000000`0000000a 00000000`00000001 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff800`00b9c600 fffff800`02e813e0 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00b9c740 00000000`00000001 : 00000000`00000000 00000000`5e040600 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
fffff800`00b9c8d0 00000000`00000000 : 00000000`5e040600 00000000`00000000 00000000`00000000 00000000`080e8118 : 0x1
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiPageFault+260
fffff800`02e813e0 440f20c0 mov rax,cr8
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiPageFault+260
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4fa390f3
FAILURE_BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
Followup: MachineOwner
Satellite A215-S7422
We need to know the Stop code on the blue screen. If there is a file name mentioned, we want that too.
You can prevent the rapid disappearance of the blue screen during a normal boot by choosing this at the F8 Startup menu.
Disable automatic restart on system failure
-Jerry
Similar Messages
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Blue Screen of Death on Toshiba Satellite
Hi, I have a Toshiba Satellite and for the last few months I have experienced two Blue Screens Of Death, at first, I didn't think much of it, but it kept getting more and more frequent. The STOP Codes are 0x1E and 0xA. Now, I cannot even boot my laptop normally, I have to boot it in Safe Mode with Networking. I tried using Repair your Computer, but I get a error code, I do not have any System Restore points, and Action Center doesn't have anything that can help. If you need some more info on my laptop, ask, please.
~Shade
Solved!
Go to Solution.I tried a clean boot and it crashed with STOP code 0x1E, in safe mode
Are you saying it crashes while in Safe Mode? (In Safe Mode, you can not run Google Chrome.)
Open Device Manager (devmgmt.msc) and look around for warning messages.
If you can't operate in Safe Mode and there are no warnings in Device Manager, it's best to restore the hard disk to its original out-of-the-box contents using Toshiba recovery media. If that doesn't fix the problem, you know it's not due to software.
Those .dmp files have nothing new. Storport.sys is a Microsoft file (Storage Port Driver).
==================================================
Dump File : 052413-90480-01.dmp
Crash Time : 5/24/2013 3:11:40 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`03cc77ef
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`7efa0000
Caused By Driver : storport.sys
Caused By Address : storport.sys+1f03
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Test\052413-90480-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
==================================================
==================================================
Dump File : 052413-76487-01.dmp
Crash Time : 5/24/2013 3:02:18 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`007400dc
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`03d14405
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Test\052413-76487-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
==================================================
==================================================
Dump File : 052413-31262-01.dmp
Crash Time : 5/24/2013 3:18:24 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`03ccc813
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`000002e0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Test\052413-31262-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
==================================================
==================================================
Dump File : 052313-42697-01.dmp
Crash Time : 5/23/2013 9:26:00 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`030ad7ef
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`7efa0000
Caused By Driver : storport.sys
Caused By Address : storport.sys+1f03
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Test\052313-42697-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
==================================================
==================================================
Dump File : 052313-34086-01.dmp
Crash Time : 5/23/2013 8:07:28 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`030607ef
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`7efa0000
Caused By Driver : storport.sys
Caused By Address : storport.sys+1f03
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Test\052313-34086-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
==================================================
==================================================
Dump File : 052313-30435-01.dmp
Crash Time : 5/23/2013 10:03:28 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`000000dd
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`03d00405
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Test\052313-30435-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
==================================================
==================================================
Dump File : 052313-30404-01.dmp
Crash Time : 5/23/2013 10:17:12 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`030b67ef
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`7efa0000
Caused By Driver : storport.sys
Caused By Address : storport.sys+1f03
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Test\052313-30404-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
==================================================
==================================================
Dump File : 052313-26239-01.dmp
Crash Time : 5/23/2013 8:59:20 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`030ad7ef
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`7efa0000
Caused By Driver : storport.sys
Caused By Address : storport.sys+1f03
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Test\052313-26239-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
==================================================
-Jerry -
Blue screen of death on Toshiba Satellite A215-S742 System Unit
i got the blue screen of death on my laptop. whenever i turn on my laptop, it loads up until the login page. then the blue screen of death appears and my laptop restarts and repeats. i have to do a hard shutdown. i can go into safe mode but i can do a system recovery (there are no recovery dates). even when i go into recovery mode, the blue screen of death appears after about 30min to an hour. i've tried updating the bios but it didn't work. i also tried using bootable cds with rescue programs but the cds dont boot (maybe im booting them the wrong way). what other ways are there to try to fix my laptop. please help!!!!!
Satellite A215-S7422
We need to know the Stop code on the blue screen. If there is a file name mentioned, we want that too.
You can prevent the rapid disappearance of the blue screen during a normal boot by choosing this at the F8 Startup menu.
Disable automatic restart on system failure
-Jerry -
Blue Screen of Death on Toshiba portege
I encountered Blue screen of death randomly for 1 month.
Is there any expert can help me resolve it ?
Win 7 Pro 64 bits Service pack1
Intel -i7-4600M [email protected]
RAM : 8GB
Without Touch screen
問題事件名稱: BlueScreen
作業系統版本: 6.1.7601.2.1.0.256.48
地區設定識別碼: 1028
與問題相關的其他資訊:
BCCode: e4
BCP1: 0000000000000001
BCP2: FFFFFA800B7CC3E0
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1Which Portege? There is a label on the bottom.
Bug Check 0xE4: WORKER_INVALID
Please attach corresponding *.dmp files from the C:\Windows\Minidump folder.
-Jerry -
New Member: Blue Screen of Death on Toshiba Satellite
Toshiba Satellite L655-S5106
Windows 7 Home Premium 64-bit
Received brand new 3 years ago but rarely used. About 6 months ago, I received what most people are calling the BSOD. Never bothered to fix it at that time, but occasionally searched the internet for all the possible solutions. Still BSOD. Purchased from Toshiba the Recovery Media for the L650 Series (3-disc set). Inserted Disc 1 and tried to boot from CD. pressing "C" key. Still BSOD. For no reason, tried the F2, F8, F10, F12, and "0" key as well but still BSOD.
Don't know if this info is relevant or not, but the BSOD or trouble happened after the computer ran out of power while unattended with a DVD in the drive.
Also, (irrelevant or not) when trying to reboot laptop using "F" keys or "0", the laptop will turn on, fan will turn on, and then fan will turn off immediately. With the Recovery media in the drive, the fan turns on and stays on, but still BSOD. Same thing happens whether the battery pack is connected or not.
Very little knowledge with Windows OS and computers. Didn't know at the time 3 years ago that the OS was already installed and came without CDs, and didn't know that I had to make a recovery CD in case of situations like these.
What is my next move? Any advice will be greatly appreciated. Thank youHere are some things to start with from the forum knowledge base:
Stop (Blue / Black Screen) Errors - Windows 7 go here : http://forums.toshiba.com/t5/Computer-Troubleshooting/Stop-Blue-Black-Screen-Errors-Windows-7/ta-p/3...
What can I do if my Windows 7 or Windows Vista laptop won't start? : http://forums.toshiba.com/t5/Computer-Troubleshooting/What-can-I-do-if-my-Windows-7-or-Windows-Vista...
Then let us know what you have tried and tested so we can get a better idea of what it is.
S70-ABT2N22 Windows 7 Pro & 8.1Pro, C55-A5180 Windows 8.1****Click on White “Kudos” STAR to say thanks!**** -
New Toshiba L850 Blue Screen Of DEATH!!
Well I just purchased this baby on the 28th of august and now its the 14 of september and ive gotten the blue screen of death multiple times. I have tried restoring it with the backup i made when i first booted it and tried system repair. I have never droped it or anything. Im wondering if I have a Bugged one with a falty hard drive or something? So any sugestions how i can fix or should I just send it back to toshiba or the store I bought it from (Staples)
Thanks for your guys time."I have tried restoring it with the backup I made when I first booted it"
Since that didn't work means there is something inherent in the machine causing the problem. I would return it where I bought it. If it's too late for that, call Tech Support at 1-800-457-7777.
C.B.
C.B.
Toshiba Sat. C75D-B7260 Win 8.1 64 Bit--Toshiba Sat. L775D-S7132 Win 7 HP SP1 64 Bit and Win 10 PRO Technical Preview--Toshiba Sat. L305-S5921 Win Vista SP2 32 Bit -
Persistent blue screen of death problems on Toshiba laptop pc; need help
hey, guys,
I was hoping you could help me out here. I have been experiencing persistent blue screen of death problems on my Toshiba laptop since December 21 of 2014. The first two times I started having theses persistent issues, I downloaded a bunch of redundant programs and games onto my computer, some of which were virus infected. I had these programs on my computer for a while before my laptop was taken in for repairs. I eventually uninstalled some unnecesssary programs from my pc, hoping it would have fixed these issues, even tried windows update. I didn't have a clue that my problems were due to virus infections/malware until the two most recent times my computer was taken in for repairs; I had always been thinking it was a defective driver. My laptop has already been in for repairs at least twice due to these perpetual BSOD problems; I had Norton Internet Security installed on my pc before the Geek Squad team (who repaired my computer and found 312 traces of malware in my system during the virus test; I was told by them that I had mistakenly downloaded infected web browsers onto my pc) switched me to Webroot SecureAnywhere (they said it was better at detecting viruses/malware than my NIS), but even after my pc has been through repairs twice in a row, I am still experiencing blue screens (this only seems to have happened once each week, and on one occasion, I went through almost two weeks without it occurring). I am pretty sure, that I haven't downloaded anything onto my computer infected with viruses/malware (each of the scans done by my Webroot antivirus have found nothing), I have only a few games/apps installed on my pc, and what I downloaded all came from Microsoft's official website. I can't afford to be wasting any more money on repairs, and I am desperately searching for any possible way to fix this myself. Any help would be appreciated. I have a copy of two of the memory dumps from my most recent crashes (I also have the dump reports from my most recent crashes dating back to March 6; I got these from an app from NirSort called Blue Screen View, if you need those) I also have my system specs:
http://1drv.ms/1I6AsaE
http://1drv.ms/1Qdsb7T
Note that many of these earler dump reports (the ones from March) came from viruses. The ones from most recently as last month, I am not sure about.
Attachments:
POPCHOCK-PC.txt 149 KBSatellite C75D-B7300 (PSCLEU-009004)
Thrashing about this way gets us nowhere.
Best to restore the hard disk to its original out-of-the-box contents.
Settings > Change PC settings > Update and recovery tab > Recovery tab > Remove everything and reinstall Windows
Use the freshly restored machine for a day or so before any installations of hardware, software, or updates of any kind. If you get no crashes, the problem is not likely due to hardware.
Then add updates and other things slowly, keeping track of them. If you get crashes after that, give us the corresponding dmp files.
-Jerry -
Toshiba Satellite L755-S5306 Blue Screen of Death BSOD
If you are having “The Blue Screen Of Death” (BSOD) with a Toshiba Satellite L755-S5306 you are not alone. Please leave a comment in hopes enough of us can find each other and come up with a more permanent solution than the work around I present here. As of the day this was posted there was nothing index into Google or Toshiba’s forums regarding a Toshiba Satellite L755-S5306 having a BSOD problem.
Unfortunately I don't have an answer or solution so much as a troubleshooting alternative and that is to install Ubuntu 11+. I would rather use windows7 but the fact that Ubuntu runs without crashes indicates that my problem is a Windows 7 software issue. Windows7 is conflicting with either the hardware within my computer or some pre-installed factory software.
This laptop is new (it has only been out of the box for 3 months), has an i3 processor, 4GB of RAM and is still under warranty; until Sept. 10, 2012. I have yet to contact Toshiba but will. Within the last month (Feb. 2012) I started to get multiple BSODs out of no where. These were the following error messages:
1. KMODE_EXCEPTION_NOT_HANDLED
Caused By Driver : luafv.sys
2. KMODE_EXCEPTION_NOT_HANDLED
Caused By Driver : Ntfs.sys
3. SYSTEM_SERVICE_EXCEPTION
Caused By Driver : ntoskrnl.exe
4. PAGE_FAULT_IN_NONPAGED_AREA
Caused By Driver : ntoskrnl.exe
5. KMODE_EXCEPTION_NOT_HANDLED
Caused By Driver : partmgr.sys
You can see my full BSOD error reports here: CLICK HERE
I have done all of the following hoping to solve this issue with no luck:
1. Re-formated computer with factory shipped disk. Five Minutes after I did this I got the BSOD. That definitely eliminated the idea that it was something I had installed or that it was a windows update conflict.
2. Got all window updates. That didn’t help.
3. Checked all drivers manually one by one through the device manager for updates; according to the Device Manager there was no updates.
*However, this is the only area of hope that I have. I downloaded the program Drive Max and it list several drivers as outdated. I can only download two a day and install them. After I have them all installed I will report back as to whether or not I have a BSOD.
4. Updated BIOS. Toshiba did have a BIOS update available but the update did not fix my BSOD problems. I have seen on this forum many people have had problems with the BIOS but I have not.
5. Ran window's memory diagnostic tool. It reported no errors.
60 I also ran Ubuntus memory test and passed.
7. Check Disk with no errors
After all those failed attempts I took to the Internet. That is when I ran across a post online where a person stated they had the same problem with a similar Toshiba laptop and switched to Ubuntu. After doing so they had no problems. I did the same and agree I have no issues after one week. So I hope this helps for now. If anyone has this problem or finds a windows based solution please leave a comment.Thank you all for your help.
Since I reformatted every time I have booted up I have turned on the Windows memory diagnostic too. I did this in hopes that if a BSOD occurred it would catch something when it rebooted and today it did after an extended memory test.
I got the standard message, “Hardware problems were detected...Test results will be displayed again after you log on”, however no test results were ever displayed. Does anyone know if there is a way to manually find the results of the test? Also, I ran the test again to see if I could get the results and the second time it said there were no problems detected.
At this point I am suspecting it to be a faulty stick of RAM. Windows 7 utilizes about 1.25GB of ram when booted and Ubuntu 200MB. This very well could be why Ubuntu works without problems.
I have to write a business plan in the next few weeks and cannot send my laptop in until that is done. So I will continue to use Ubuntu until done with my plan and then contact Toshiba. I will post back with any information I get in regards to the problem and once again thank you all for your help. -
Blue screen of death after ram upgrade on a Toshiba Satellite C655 laptop
I ordered an upgrade for a Toshiba Satellite C655(PSC08U-02D037) running Windows 7 Home Premium 64bit. I've trying for a month to get this to work consistently. When I first installed it, it worked fine for the first few days, but then after that I kept getting an error that would pop up "Display has Stopped Responding And Recovered" and the screen would flicker turn to black for a second. It didn't happen a lot at first, but then it got progressively worse to the point that it would crash my browsers, and sometimes when I tried to play certain videos, I would get the blue screen of death, and then the computer would have to restart.
I updated my bios, graphics drivers, I checked to see if maybe I failed to install it properly and reinstalled it, no avail. Finally I just took the ram out, and then I stopped having these issues. Which leads me to believe that it may have something to do with the memory upgrade. I ran the scanner as suggested when I was looking to upgrade, and what was recommended was a ( System 2gb DDR3-1600 Sodimm 1.35v CL11 ) ram stick part number CT6316802, which is the one I ended up ordering. I'm not sure what else to do but assume that what I ordered is either defective or just doesn't work with my laptop.Hi jinjoe,
I am sorry for the issues you are experiencing with your upgrade. How is this memory installed? Is it just one module or did you purchase two? Did you install it with any exisitng RAM? If you have two modules have you tried installing one module at a time? This would help us determine if the issue is with one defective memory module or both causing the issue.
-
Blue screen of death when building blu-ray in Encore CS6
I recently purchased a new laptop and installed Adobe Master Collection CS6. I purchased the laptop for video capture and editing, as well as for blu-ray authoring.
Unfortunately, although the computer and software works fine for video capture and editing, I am unable to author a blu-ray. For authoring, I am using Adobe’s Encore CS6. After checking and previewing my creation, I attempt to build to disc using Encore. About 2 seconds after clicking the build disc in Encore, I get the “blue screen of death” (BSOD). This happens every time I try to build to blu-ray (only blu-ray has this issue; I am able to build to a DVD). I am using an external blu-ray drive on USB 3.0.
I am using Encore version 6.0.0.492
Here are the blu-ray drive specs:
Logitec USB 2.0/3.0 Bus powered portable bluray drive unit, LBD-PME6U3VBK
PIONEER BD-RW BDR-TD05 USB Device
Driver: 6.1.7601.17514
C:\windows\system32\DRIVERS\cdrom.sys
\windows\system32\Drivers\PXHlpa64.sys
\windows\system32\DRIVERS\tdcmdpst.sys
\windows\SysWOW64\drivers\Afc.sys
Renesas USB 3.0 driver also installed
The computer specs are as follows:
§ Manufacturer: Toshiba
§ Manufacturer Part Number: PSAY1U-05U027
§ Product Line: Satellite
§ Product Series: P755
§ Product Model: P755-S5375
§ Product Name: Satellite P755-S5375 Notebook
§ Product Type: Notebook
§ Processor Manufacturer: Intel
§ Processor Type: Core i7
§ Processor Model: i7-2670QM
§ Processor Speed: 2.20 GHz
§ Processor Core: Quad-core (4 Core)
§ Cache: 6 MB
§ Chipset Manufacturer: Intel
§ Chipset Model: HM65 Express
§ Standard Memory: 4 GB
§ Memory Technology: DDR3 SDRAM
§ Memory Standard: DDR3-1333/PC3-10600
§ Number of Total Memory Slots: 2
§ Hard Drive Capacity: 500 GB
§ Screen Size: 15.6"
§ Display Screen Type: Active Matrix TFT Color LCD
§ Aspect Ratio: 16:9
§ Screen Mode: WXGA
§ Backlight Technology: LED
§ Screen Resolution: 1366 x 768
§ Graphics Controller Manufacturer: Intel
§ Graphics Controller Model: HD 3000
§ Graphics Memory Capacity: 1.65 GB
§ Graphics Memory Accessibility: Shared
§ Ethernet Technology: Fast Ethernet
§ Wi-Fi: Yes
§ Wi-Fi Standard: IEEE 802.11b/g/n
§ Webcam: Yes
§ Operating System: Genuine Windows 7 Home Premium with SP1
§ Operating System Architecture: 64-bit
§ Pointing Device Type: TouchPad
§ Number of Cells: 6-cell
§ Battery Chemistry: Lithium Ion (Li-Ion)
§ Width: 15.0"
§ Depth: 9.8"
§ Weight (Approximate): 5.40 lb
§ Package Contents:
§ Satellite P755-S5375 Notebook
§ Lithium Ion Battery
§ AC Adapter
§ Green Compliant: Yes
§ Green Compliance Certificate/Authority: RoHS
Installed programs:
Name Version
Microsoft Application Error Reporting 12.0.6015.5000
Microsoft Office Click-to-Run 2010 14.0.4763.1000
Microsoft Office 2010 14.0.4763.1000
Windows Live Essentials 15.4.3502.0922
Apple Application Support 2.1.7
Windows Live Writer 15.4.3502.0922
Microsoft_VC90_MFCLOC_x86 1.00.0000
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 9.0.30729.4148
TOSHIBA Web Camera Application 2.0.3.3
Windows Live Messenger 15.4.3538.0513
Microsoft_VC90_CRT_x86 1.00.0000
Google Toolbar for Internet Explorer 1.0.0
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 10.0.40219
Microsoft Visual C++ 2005 Redistributable (x64) 8.0.61000
Microsoft SQL Server 2005 Compact Edition [ENU] 3.1.0000
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 10.0.40219
Toshiba Online Backup 2.0.0.31
TOSHIBA ReelTime 1.7.21.64
Windows Live Remote Client Resources 15.4.5722.2
Windows Live SOXE Definitions 15.4.3502.0922
Adobe AIR 3.1.0.4880
Windows Live Mesh ActiveX Control for Remote Connections 15.4.5722.2
Windows Live Communications Platform 15.4.3502.0922
Windows Live Movie Maker 15.4.3502.0922
Apple Software Update 2.1.3.127
Windows Live UX Platform Language Pack 15.4.3508.1109
Windows Live Photo Gallery 15.4.3502.0922
bl 1.0.0
Windows Live Mail 15.4.3502.0922
Java(TM) 6 Update 25 6.0.250
MSVCRT_amd64 15.4.2862.0708
TOSHIBA Face Recognition 3.1.17.64
ph 1.0.0
Adobe Widget Browser 2.0.348
Windows Live Writer 15.4.3502.0922
Mesh Runtime 15.4.5722.2
TOSHIBA Supervisor Password 1.63.51.2C
Adobe Acrobat X Pro - English, Fran軋is, Deutsch 10.1.1
Adobe Reader X MUI 10.0.0
TOSHIBA Media Controller Plug-in 1.0.7.5
Windows Live Photo Gallery 15.4.3502.0922
Windows Live Photo Common 15.4.3502.0922
Label@Once 1.0 1.0
PDF Settings CS6 11.0
Toshiba Book Place 2.2.7530
Windows Live PIMT Platform 15.4.3508.1109
TOSHIBA Wireless LAN Indicator 1.0.5
D3DX10 15.4.2368.0902
Utility Common Driver 1.0.52.3C
Junk Mail filter update 15.4.3502.0922
Windows Live Movie Maker 15.4.3502.0922
TOSHIBA HDD/SSD Alert 3.1.64.9
Windows Live Remote Service 15.4.5722.2
Toshiba App Place 1.0.6.3
Windows Live Mesh 15.4.3502.0922
Windows Live Language Selector 15.4.3538.0513
QuickTime 7.72.80.56
Renesas Electronics USB 3.0 Host Controller Driver 2.0.34.0
TOSHIBA Value Added Package 1.6.1.64
Microsoft_VC80_CRT_x86 8.0.50727.4053
Google Update Helper 1.3.21.111
TOSHIBA HDD Protection 2.2.2.15
7-Zip 9.20 (x64 edition) 9.20.00.0
TOSHIBA PC Health Monitor 1.7.9.64
Windows Live Mail 15.4.3502.0922
Adobe Help Manager 4.0.244
MSVCRT 15.4.2862.0708
Windows Live Remote Client 15.4.5722.2
Blackmagic ATEM Switchers 3.0.1.0
Microsoft_VC90_MFC_x86 1.00.0000
Windows Live Photo Common 15.4.3502.0922
Windows Live ID Sign-in Assistant 7.250.4232.0
Microsoft Visual C++ 2005 Redistributable 8.0.61001
Windows Live Messenger 15.4.3538.0513
Windows Live Mesh 15.4.3502.0922
Windows Live Writer 15.4.3502.0922
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 9.0.30729
TOSHIBA Hardware Setup 1.63.1.37C
Microsoft Silverlight 4.0.50401.0
PlayReady PC Runtime x86 1.3.0
Intel(R) WiDi 2.1.41.0
Windows Live MIME IFilter 15.4.3502.0922
TOSHIBA Flash Cards Support Utility 1.63.0.12C
TOSHIBA eco Utility 1.3.5.64
Windows Live UX Platform 15.4.3502.0922
TOSHIBA Wireless Display Monitor 1.0.1
Debugging Tools for Windows (x64) 6.12.2.633
Windows Live Remote Service Resources 15.4.5722.2
Windows Live Writer Resources 15.4.3502.0922
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 9.0.30729
Intel(R) PROSet/Wireless WiFi Software 14.01.1000
Windows Live Installer 15.4.3502.0922
TOSHIBA Disc Creator 2.1.0.11 for x64
PlayReady PC Runtime amd64 1.3.0
Windows Live SOXE 15.4.3502.0922
Java Auto Updater 2.0.4.1
TOSHIBA Bulletin Board 1.6.08.64
Crash details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1041
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000001
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\090312-28516-01.dmp
C:\Users\xxx\AppData\Local\Temp\WER-62696-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
DMP file details
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02e04000 PsLoadedModuleList = 0xfffff800`03048670
Debug session time: Mon Sep 3 02:27:16.190 2012 (UTC + 9:00)
System Uptime: 0 days 0:06:50.096
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck D1, {1, 2, 8, 1}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
Followup: MachineOwner
0: kd> !analyze -v
* Bugcheck Analysis *
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000001, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: 0000000000000001, address which referenced memory
Debugging Details:
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b2100
0000000000000001
CURRENT_IRQL: 2
FAULTING_IP:
+6130613031313361
00000000`00000001 ?? ???
PROCESS_NAME: System
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
TRAP_FRAME: fffff80000b9c740 -- (.trap 0xfffff80000b9c740)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff80000b9c801 rbx=0000000000000000 rcx=fffffa8004586618
rdx=fffff80000b9c8d8 rsi=0000000000000000 rdi=0000000000000000
rip=0000000000000001 rsp=fffff80000b9c8d0 rbp=0000892fc0ba4327
r8=fffff80000b9c8d0 r9=0000000000000000 r10=0000000004216094
r11=000000005e040600 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
00000000`00000001 ?? ???
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80002e82769 to fffff80002e831c0
FAILED_INSTRUCTION_ADDRESS:
+6130613031313361
00000000`00000001 ?? ???
STACK_TEXT:
fffff800`00b9c5f8 fffff800`02e82769 : 00000000`0000000a 00000000`00000001 00000000`00000002 00000000`00000008 : nt!KeBugCheckEx
fffff800`00b9c600 fffff800`02e813e0 : 00000000`00000002 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00b9c740 00000000`00000001 : 00000000`00000000 00000000`5e040600 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
fffff800`00b9c8d0 00000000`00000000 : 00000000`5e040600 00000000`00000000 00000000`00000000 00000000`080e8118 : 0x1
STACK_COMMAND: kb
FOLLOWUP_IP:
nt!KiPageFault+260
fffff800`02e813e0 440f20c0 mov rax,cr8
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: nt!KiPageFault+260
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
IMAGE_NAME: ntkrnlmp.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 4fa390f3
FAILURE_BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
Followup: MachineOwnerCreate an ISO (Encore) or folder on your hard drive (Encore or Premiere Elements) and then use the FREE http://www.imgburn.com/index.php?act=download to write files or folders or ISO to disc for DVD or BluRay (send the author a PayPal donation if you like his program)
Imgburn will read the ACTUAL disc brand from the disc, which is not always the same as the box label (Memorex is notorious for buying "anything" and putting it inside a Memorex box)
When you write to disc with Imgburn, use the SLOWEST possible speed setting, so your burner has the best chance to create "good, well formed" laser burn holes... since no player is required to read a burned disc, having a "good" one from a high quality blank will help -
Blue screen of Death on Satellite M100
Hi
I have Satellite M100, we were having problems with the Blue screen of death occasionally, and then it seemed to get fairly consistent and the only way to ensure that the system didn't crash was to boot it in safe mode.
The sound had also stopped working. Decided to restore the system to factory settings so used the disc supplied and all went well till the system booted into windows allows you to go through the setup then blue screen again. The sound seems to have returned although it is a bit crackly.
So not sure whether this is the problem or not. Crashes Fatal system error and also driver_irql_not_less_or_equal.
Now can't boot into safe mode as windows setup hasn't finished....
Any ideas anyone?
Cheers
SimonHi
Yeah that;s what I am frightened of, tried several times no joy tried a normal xp pro disk as well as thought that might not have the right drivers and it might work but same there so guess it's a trip to the Toshiba hospital..... problem is guess everything is on the motherboard so by the time you have paid for a service call and motherboard you still have a 3 year old computer the figures don't add up and a new one would be the better option.....
Cheers
Simon -
Qosmio F20 blue screen of death after shutdown
Hi there,
I get the blue screen of death after shutdown on my Qosmio F20 laptop.
Error is IRQ_NOT_LESS_OR_EQUAL.
I assume that it is somehow related to tv tuner card.
I have tried to restore system - no good. After restoration for some time it was OK. But then BSOD appeared again.
Sometimes it also appears when I connect USB HDDs or even when I insert DVD disk.
And for shure everytime I shut laptop down.
Has anybody got ideas?Hi
Reading you last message I really dont know what you expect from this forum ?:|
We all here can provide only some suggestions and opinions.
Without any notebook tests and checks nobody will be able to provide a magic solution
I hope you understand this.
So back to the notebook issue.
There is a one way to find out if the issue could be related to the software or hardware.
You have to reinstall the notebook with the Toshiba recovery CD. If the same BSOD will appear after the installation from the recovery CD then the chance are that the hardware is faulty!
I think you should check this out. -
Blue Screen of Death - Memory Management
I have gotten the blue screen of death twice now. The screen went by really fast but I think it said something about memory, like memory management. I copied the problem details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041790
BCP2: FFFFFA80022B8DF0
BCP3: 000000000000FFFF
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\071314-34335-01.dmp
C:\Users\Tiffany Jiang\AppData\Local\Temp\WER-53804-0.sysdata.xml
Both times happened randomly and about 2 weeks apart, and the laptop (Toshiba Satellite; it was bought brand new about only 3 weeks ago) still works fine after it restarts, but I don't want it to keep happening. I also don't know what the problem is. I used my previous Windows 7 laptop (HP pavillion g6) the same way for 3 years and it never blue screened even once. I tried going to the Toshiba support website to see if I need to download any new drivers but the website does not seem to be working on my laptop, everytime I go on it it's just lines of letter and numbers.
Help would be much appreciated, thank you!Satellite C55-A5195
Downloads here.
Bug Check 0x19: BAD_POOL_HEADER
Caused By Driver : vsdatant.sys <- True Vector device driver
You have ZoneAlarm on board? If so, uninstall it and see what happens.
==================================================
Dump File : 071314-34335-01.dmp
Crash Time : 7/15/2014 9:58:18 AM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041790
Parameter 2 : fffffa80`022b8df0
Parameter 3 : 00000000`0000ffff
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Test\071314-34335-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
==================================================
==================================================
Dump File : 070514-42837-01.dmp
Crash Time : 7/15/2014 9:58:18 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffffa80`0b390140
Parameter 3 : fffffa80`0b390160
Parameter 4 : 00000000`04020008
Caused By Driver : vsdatant.sys
Caused By Address : vsdatant.sys+47054
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Test\070514-42837-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
==================================================
-Jerry -
Blue Screen of Death and no XP CDs - Satellite M70
Hi.
I've got a Toshiba Satellite M70 that displays the Blue Screen of Death directly upon startup. It reads an error of 0x000000ED stating an unmountable error as the specific problem.
Unfortunately, I've no Windows XP CD to restore my computer. I do have the Toshiba Product Recovery CD, but that seems like it will simply format my computer, and I have important data I absolutely do not want to delete from my hard drive.
I cannot start in safe mode; Blue Screen of Death appears straightaway upon startup. If I try to get int through F8, Advanced Options appear but after selecting system restore it goes back to BSOD. I've also tried burning an ISO file for recovery, and the computer went into Windows Setup but hangs on "Setup is starting Windows".
Any idea what the trouble could be? And how can I fix this problem without deleting any info on my computer?
Thx.The best option would be to remove the HDD and connect it to another PC using a USB 2.5" HDD Adapter. The HDD will appear as another Drive letter (E: for example) and you will be able to copy your data. Then you put the HDD back in and run Recovery.
If its simply a File System corruption problem, you could try running CHKDSK /F to fix it. You will need a retail version of the XP CD to do a CHKDSK from the Repair Console. Or you can create a Live Bootable XP CD which loads XP directly off a CD (Google BartPE) and run CHKDSK.
Otherwise the HDD may have bad sectors. You can use the Advanced test in Hitachi DFT to check the surface. But you should back up your data first, the HDD could get worse if you stress it out. -
Blue Screen of Death - DRIVER_IRQL_NOT_LESS_THAN_OR_EQUAL (SynTP.sys) Satellite P55-A5200
I am running Windows 8.1 Pro.
Frequently over the last several days, when I wake my computer from sleep, I get the blue screen of death with error DRIVER_IRQL_NOT_LESS_THAN_OR_EQUAL (SynTP.sys) which forces a restart.
Because of the SynTP.sys error, I have updated the track pad driver several times, using the latest driver from Toshiba (Syanptics 17.0.10.1 2013-09-24) and have alternatively used the recommended drive from Windows 8.1 (Synaptics 17.0.8.21 dated 2013/08/23). Neither driver helped.
I have reinstalled Windows 8.1 Pro amongst other attempted soluntions.
I now have removed all Synaptics drivers and am running the Generic Windows PS/2 driver. Interestingly, since this installtion, I have not had the blue screen.
Any thoughts would be appreciated.
Solved!
Go to Solution.This error appears to be caused by the Synaptics SMB Touchpad Driver 17.0.10.1 and/or 17.0.8.
I rolled back the driver to version 16.4.20 and have not had a problem since.
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