Blue screen only

Hi. I posted this topic a few minutes ago and it has disappeared, so I will try again in this section. (First time on forum). I have just recharged my phone (E65) and all I'm getting is a blue screen, nothing else. No menu and the on/ off switch isn't functioning. Any suggestions please?
Solved!
Go to Solution.

Looks like you might try the 3 button reset so. See instruction below. Note that you will lose all your data when the phone resets unless you have a previous backup with you can restore.
Always remember to backup your phone before performing resets as your data may be lost. Firstly take the battery out for 5 minutes and then replace and see if that makes any difference.
Then try the "3 finger deep reset" which is depress these three keys simultaneously "*" "3" "green phone" and then power on phone whilst keeping those same three keys depressed until you hear start-up tone.
This should ONLY be done if the device doesn't power up normally anymore and it wipes everything in the Phone memory that is not part of the ROM.

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    fffff880`02f2f268 fffffa80`027e8b40 : fffffa80`02a3add0 0000057f`fd5c5228 fffff880`04a02dfc fffff880`00e5a2a7 : 0xfffffa80`02a3add0
    fffff880`02f2f270 fffffa80`02a3add0 : 0000057f`fd5c5228 fffff880`04a02dfc fffff880`00e5a2a7 fffffa80`02a3add0 : 0xfffffa80`027e8b40
    fffff880`02f2f278 0000057f`fd5c5228 : fffff880`04a02dfc fffff880`00e5a2a7 fffffa80`02a3add0 00000000`00000000 : 0xfffffa80`02a3add0
    fffff880`02f2f280 fffff880`04a02dfc : fffff880`00e5a2a7 fffffa80`02a3add0 00000000`00000000 fffffa80`027fd9d0 : 0x57f`fd5c5228
    fffff880`02f2f288 fffff880`00e5a2a7 : fffffa80`02a3add0 00000000`00000000 fffffa80`027fd9d0 00000000`00000010 : KeyMagic+0x2dfc
    fffff880`02f2f290 fffff880`00e30c9b : fffffa80`027fd9d0 fffffa80`027fd9d0 fffffa80`027fd9e0 fffffa80`027fdc01 : Wdf01000!FxRequestBase::CompleteSubmitted+0x1f3
    fffff880`02f2f310 fffff880`00e30dc4 : 00000000`00000002 fffff880`04bbcff7 00000000`00000000 fffff880`04bbcff7 : Wdf01000!FxIoTarget::RequestCompletionRoutine+0x1cb
    fffff880`02f2f380 fffff800`02aab935 : 0d780da4`0da40dd4 fffff880`02f2f420 0d440d78`0d780da4 fffff880`04bbeb52 : Wdf01000!FxIoTarget::_RequestCompletionRoutine+0x3c
    fffff880`02f2f3b0 fffff800`02ac3516 : fffffa80`027e8f2b 00000000`00000000 fffffa80`027fdc70 fffffa80`027e8b40 : nt!IopUnloadSafeCompletion+0x55
    fffff880`02f2f3e0 fffff880`04b62323 : fffffa80`027e8b40 00000000`00000000 fffffa80`02655c10 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
    fffff880`02f2f4c0 fffff880`04ba24be : fffff880`02f2f590 fffffa80`027e8b40 00000000`00000000 fffffa80`0294f600 : bthport!BthCompleteRequestEx+0x5b
    fffff880`02f2f4f0 fffff880`04b9c8d4 : 00000000`00000000 00000000`00000001 fffffa80`02a50c40 fffff880`02f2f6e0 : bthport!L2Cap_CompleteReadIrpList+0xc2
    fffff880`02f2f540 fffff880`04b70732 : fffffa80`03349530 fffffa80`0294f5f0 fffff880`00410001 00000005`00000002 : bthport!L2CapInt_ProcessReadBip+0x430
    fffff880`02f2f6d0 fffff880`04b70078 : fffffa80`0267f230 00000000`00000000 fffffa80`029b5402 fffffa80`02670000 : bthport!HCI_ProcessAclReadBip+0x642
    fffff880`02f2f7a0 fffff880`04b988d9 : fffffa80`0267f230 fffffa80`03036702 fffffa80`026c0ab0 00000000`00000000 : bthport!HCI_ProcessAclRead+0x214
    fffff880`02f2f810 fffff880`04b66201 : 00000000`00000000 00000000`00000000 00000000`00000056 fffffa80`026c0ab0 : bthport!HCI_ProcessMpBip+0x61
    fffff880`02f2f880 fffff880`04b4d327 : fffffa80`0294f4f0 fffffa80`026c0ab0 00000000`00000000 fffff800`02ac59fa : bthport!BTHPORT_RecvMpBip+0x41
    fffff880`02f2f8d0 fffff880`04b5399f : 00000000`00000000 fffffa80`00cd3910 fffff880`04b56388 fffffa80`00cda820 : BTHUSB!BthUsb_ReadTransferComplete+0xf7
    fffff880`02f2f930 fffff880`04b53c31 : 00000000`00000003 fffff880`02f2f9f0 fffffa80`00ca2d00 fffffa80`00000012 : BTHUSB!UsbWrapWorkRoutine+0x17b
    fffff880`02f2f9b0 fffff800`02ac3516 : fffffa80`00cd3bdb 00000000`00000000 00000000`00000000 00000000`00000000 : BTHUSB!UsbWrapInterruptReadComplete+0x1dd
    fffff880`02f2fa40 fffff880`044135d9 : fffffa80`01e81050 fffffa80`00cda700 00000000`00000000 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
    fffff880`02f2fb20 fffff880`04413ab7 : fffffa80`028ef502 fffffa80`00cd3910 00000000`ffffffff fffffa80`01e81ea8 : USBPORT!USBPORTCoreiCompleteDoneTransfer+0xa15
    fffff880`02f2fc00 fffff880`0441164f : fffffa80`01e81ea8 fffffa80`01e811a0 fffffa80`01e82040 00000000`00000000 : USBPORT!USBPORTCoreiIrpCsqCompleteDoneTransfer+0x3a7
    fffff880`02f2fc60 fffff880`04402f89 : fffffa80`01e81050 00000000`00000000 fffffa80`01e81e02 fffffa80`01e81ea8 : USBPORT!USBPORTCore_UsbIocDpcWorker+0xf3
    fffff880`02f2fca0 fffff800`02acc5dc : fffff880`02f07180 fffffa80`01e81ea8 fffffa80`01e81ec0 00000000`00000000 : USBPORT!USBPORTXdpcWorker+0x1d9
    fffff880`02f2fcd0 fffff800`02ac96fa : fffff880`02f07180 fffff880`02f11f40 00000000`00000000 fffff880`04402db0 : nt!KiRetireDpcList+0x1bc
    fffff880`02f2fd80 00000000`00000000 : fffff880`02f30000 fffff880`02f2a000 fffff880`02f2fd40 00000000`00000000 : nt!KiIdleLoop+0x5a
    STACK_COMMAND: kb
    FOLLOWUP_IP:
    KeyMagic+2e5d
    fffff880`04a02e5d ?? ???
    SYMBOLSTACKINDEX: 4
    SYMBOL_NAME: KeyMagic+2e5d
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: KeyMagic
    IMAGE_NAME: KeyMagic.sys
    DEBUGFLR_IMAGETIMESTAMP: 49c160ec
    FAILUREBUCKETID: X640xA_CODE_AV_BAD_IPKeyMagic+2e5d
    BUCKET_ID: X640xA_CODE_AV_BAD_IPKeyMagic+2e5d
    Followup: MachineOwner
    ---------

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