Blue screen restart

Blue screen restart when I use numbers and try to multitask. Is apple fixing this soon?

Safe Boot by restarting your computer while holding down the "shift" key. Safe booting disables all nonessential processes, often times allowing you to start up when you would otherwise crash.
As of OS X 10.5.6 Safe Boot deletes the dynamic loader shared cache location in the /var/db/dyld directory. A corrupt cache here can cause the blue screen crash. Once you restart normally, the cache will be recreated. This should take care of the issue.
http://support.apple.com/kb/HT1564
http://support.apple.com/kb/HT1455

Similar Messages

Blue Screen & Restart when trying to shut down

I've been having this problem the past week or so where when I try to shut down windows, I'll get a little blue screen error after the "shutting down" screen (literally a split second), then a restart of my computer. I can never just shut it down completely anymore, I have to wait for it to restart and then shut it off manually. Now from previous knowledge I know that a blue screen and a restart generally means theres a hardware or software error, but I'm wondering what's causing it to do this. I recently installed an external DVD drive...could that be the problem? I don't know. If anyone has any suggestions on what I can do to fix this, it would be much appreciated. Thanks

this seems like a different problem than the display whine, but a windows blue screen can happen when a +/- incompatible driver is installed. I don't know if you needed to intstall something with the external drive? Maybe de-install related software and check if there are some update patches from Microsoft.

Boots to windows startup screen, flashes blue screen, restarts and repeats

HP ENVY H8-1414 Product #H3Z00AAR
Windows 7 Ultimate 64-bit
Alright, so here is my issue. I turn on my pc and it gets as far as the windows startup screen, flashes a blue screen error for about half of a second and then restarts it self. My HDD is recognized in the bios. Tried a memory test in diagnostics and it passes. Tried a hard disc check and it passes the SMART check but fails the Long DST with a failure ID of 0GF21L-0006LR-WPVX0K-61C703 (no idea if those a zeros or O's)
I've also tried the startup repair but it did nothing. So I removed the hard drive and tried to use it in a different PC but had the same issue so I figured the hard drive went bad. Then I tried formatting a spare hard drive and installed a fresh copy of windows 7 on it, tried it on a different PC and it works just fine. However, when I try to use that hard drive on the HP ENVY I get the exact same problem even though it worked just fine on a differenct pc.
I purchased this PC refurbished about 3 months ago, the warrenty just ended a week ago. There have been no hardware or software changes on it at all. This thing worked flawlessly last night... I locked the computer before bad and I woke up to this. No power outages over night or anything. It just doesn't make any sense.

Here are the specs for your HP ENVY h8-1414 Desktop Computer. According to the specs, this model came from the factory with Windows 8 installed. The "blue screen" and restart are normal for Windows 7, when it encounters an error, unless you have altered the default settings.
The LONG DST failure is indicative that the hard drive has failed or is about to fail. Unless the hard drive is moved to an identical or very similar computer, Windows will encounter a "blue screen. This is true with the original hard drive moving from the h8 computer to the other computer and the test hard drive from the other other computer moving to the h8 computer.
Try placing the "test" hard drive in the h8 computer and installing Windows 7 from a DVD or USB stick. If you have any problems, please post back with full error messages and screen shots. Also indicate what stage of the install Windows 7 was doing tat the time.
Please send KUDOs
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Premiere CC (2014) Blue Screen Restart During Export

I have been having an issue where my PC will enter a blue screen and restart when exporting a video in the newest version of Premiere. I tried creating a smaller sequence, rather than the 15 minute export I was doing, and the same BSOD appeared during the export. I am exporting to h.264 and I have tried changing the GPU acceleration to software only. I ran checks on my hardware and nothing came up. Games are running fine, I even was able to export a video in AVID... I don't know what it could be and I even tried re-installing Premiere.
System Specs:
-Intel Core i7-4790K Haswell Quad-Core 4.0GHz LGA 1150 Desktop Processor BX80646I74790K
-ASUS Z97-A LGA 1150 Intel Z97 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
-2x G.SKILL Ripjaws X Series 8GB 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model F3-12800CL10S-8GBXL
-GIGABYTE GV-N770OC-4GD G-SYNC Support GeForce GTX 770 4GB 256-Bit GDDR5 PCI Express 3.0 HDCP Ready WindForce 3X
-EVGA SuperNOVA 750 G2 220-G2-0750-XR 750W ATX12V / EPS12V SLI Ready 80 PLUS GOLD Certified Full Modular Power Supply
-2x WD Blue 1 TB Desktop Hard Drive: 3.5 Inch, 7200 RPM, SATA 6 Gb/s, 64 MB Cache - WD10EZEX

Do you have a utility to check your computer temperatures?
You MAY have a hardware problem, since video editing puts a LOT of stress on all components... below is not exactly the same, but worth reading
BSOD shutdowns http://forums.adobe.com/thread/1427408?tstart=0
http://blogs.adobe.com/kevinmonahan/2014/01/13/computer-shuts-down-with-premiere-pro-or-af ter-effects/

Blue screen, freeze, restart

Having an issue with freeze up, blue screen, restart when streaming video from any of the networks, netflix or even hulu.
Last week it started happening in full screen mode.
Using Google Chrome, have been dealing with crashes for sometime.
In dealing with the "flashplayer" "shockwave player" and "chrome" crashes, I have learned a few very interesting items, when it comes to PC's in general.
"Plugins" and "conflicts" in chrome seem to be a regular occurence, I check them first when I have an issue now.
I run disk cleanup regularly, and found searching the control panel for another unrelated issue, the error reports when there is a crash issue and where they end up on the hard drive.
With the freeze up, blue screen, restart I have found another anti-virus program, and uninstalled it, in searching for a cause to the problem.
Checking the error reports and deleting all those with no solutions, I found one with, and opened it to search microsoft for a fix.
Set out last night to run the issue to find a code in the restart to use for reference and found two, after multiple shutdowns.
The report identified a software issue and called it "stop" blue screen now I am needing to know what it will take if any fix will work to resolve this problem.
I have the problems saved for reference if it is needed.
Please advise.
Thank you.

BCCode: 24 0x00000024
Cause
One possible cause of this bug check is disk corruption. Corruption in the NTFS file system or bad blocks (sectors) on the hard disk can induce this error. Corrupted SCSI and IDE drivers can also adversely affect the system's ability to read and write to disk, thus causing the error.
Another possible cause is depletion of nonpaged pool memory. If the nonpaged pool memory is completely depleted, this error can stop the system. However, during the indexing process, if the amount of available nonpaged pool memory is very low, another kernel-mode driver requiring nonpaged pool memory can also trigger this error.
Resolving the Problem
To debug this problem: Use the .cxr (Display Context Record) command with Parameter 3, and then use the kb (Display Stack Trace) command.
To resolve a disk corruption problem: Check Event Viewer for error messages from SCSI and FASTFAT (System Log) or Autochk (Application Log) that might help pinpoint the device or driver that is causing the error. Try disabling any virus scanners, backup programs, or disk defragmenter tools that continually monitor the system. You should also run hardware diagnostics supplied by the system manufacturer. For details on these procedures, see the owner's manual for your computer. RunChkdsk /f /r to detect and resolve any file system structural corruption. You must restart the system before the disk scan begins on a system partition.
To resolve a nonpaged pool memory depletion problem: Either add new physical memory to the computer (thus increasing the quantity of nonpaged pool memory available to the kernel), or reduce the number of files on the Services for Macintosh (SFM) volume.
BCCode: 24 0x00000024 <-- read this
http://www.faultwire.com/solutions-fatal_error/NTFS-FILE-SYSTEM-0x00000024-*1051.html?order=votes
****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****

Blue Screen Instant Restart

My iMac will all of a sudden do a Instant Blue Screen Restart.
The screen just turns blue for a second and and then go to the desk top
All apps will have closed
It is a a instant restart no chime no warnings
Before The Snow Leiopard upgrade
This iMac would shut down randomly 3 times a day but it was a hard shut down.
I have taken it too the apple store for repair 3 times and each time they cant find any thing wrong.
I bought it Feb 2009 and it has had "improper Shutdown detected"reports 225 times
I am really getting upset
My coworkers whom are on PC's really get a kick out of the great "MAC Experience"

Jay Ducharme wrote:
There's some speculation that some PPC apps running in Rosetta are causing the WindowServer process to crash, resulting in a forced logout. <</div>
This is exactly what happened to me. I was using Photoshop CS (through Rosetta). I scanned an image, then went to print it as a PDF file. I filled in the title and author fields, and as I moved to the subject field I was suddenly greeted with a blue screen (of death?) and immediately after, the OS X log-in screen.
I logged back in and repeated the procedure, and right when I got to the subject field again -- blue screen then log-in.
Do you have a Crash Log or Diagnostic Report for the WindowServer process at those times? If so,
report it to Apple (I suspect they have several such reports already).
The speculation I've seen is that some of these apps weren't doing things properly before, but Leopard could handle them; now SL can't, so there may be a good deal of finger-pointing between the companies as to who needs to fix what.

U150 Blue Screen on Restart, Shutdown and Hibernate

I've tried to do a system restore.
I've updated drivers thru live update, smart update and manually update.
I've deleted the webcam driver per another discussion on this board
I would do a clean install however I never got a system disk when I got the computer and if I did it wouldn't matter because there is no cd drive.
Out of options?
Blue Screen info is below:
Problem signature:
Problem Event Name:   BlueScreen
OS Version:   6.1.7600.2.0.0.768.3
Locale ID:   1033
Additional information about the problem:
BCCode:   9f
BCP1:   00000004
BCP2:   00000258
BCP3:   84BE7798
BCP4:   82D3DB24
OS Version:   6_1_7600
Service Pack:   0_0
Product:   768_1
Files that help describe the problem:
C:\Windows\Minidump\111410-34304-01.dmp
C:\Users\Erica\AppData\Local\Temp\WER-112273-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt

like you did, better to upload somewhere else.
anyway, here's your issue : driver_power_state_failure @ ntkrnlpa.exe ( 0x0000009f )
first of all, perform clean windows installation. you don't need recovery disc for that.
shut down your computer and press one key recover button ( button with the arrow icon ) and follow the instructions.
after that, if you still get the blue screen, restart your computer and when you see lenovo logo, press f8 to load safe mode.
un-install readycomm application if installed, antivirus and firewall software, too.
restart your computer for normal mode and check if issue persists.
if issue persists, load on safe mode. then try this :
that error means a driver is not handling the power state
properly. check in control panel - device manager to be sure major drivers are not shut off during
sleep - double click display adapter - nic and wifi - sound and others - power management tab - uncheck
allow computer to turn off power. maybe only one has an issue.
if issue still persists, try these:
start > type in search box > msconfig find at top > right click > run as admin >general tab - check diagnostic start > apply / ok
> reboot
post back the results.
http://support.microsoft.com/kb/954429

IOS 8.0.2 iPad Mini Retina restarts with Blue Screen

Hi, although some of them have been facing this 'blue screen restart issue' on iOS 8. I never really faced the issue when using iOS 8 but ever since I upgraded to 8.0.2 I have this issue now. My iPad Mini with Retina is restarting often followed after a blue screen. The iPad is also vulnerable to crashes and freeze after the iOS 8 upgrade. I am so frustrated coz I use my iPad for work and office.
Will Apple ever take notice of these issues and try to do something about it?
Please DO SOMETHING about it and get it fixed.

Try some basic troubleshooting:
(A) Try reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
(B) Try reset all settings
Settings>General>Reset>Reset All Settings
(C) Setup as new (data will be lost if you do not have backup)
Settings>General>Reset>Erase all content and settings

Iphone6 red blue screen very serious!!!!

My iphone6.10 month bought in Hong Kong.
Then found that in use process will blue screen. The red screen.
On December 28. Apple store for repair to the Hong Kong Kowloon tong. Said. Don't make an appointment. Can't repair, and then make an appointment on the spot.
On December 29. I'm from shenzhen, Hong Kong in the past. Maintenance. Apple's personnel are sure there is something wrong with the machine. Changed a IPHONE6 repaired to me.
Iphone6 December 30. In has seen a red screen. Blue screen. But this is a screenshot of mobile screen restart. Red or. In charging status. Open any apps. There will be chance to red or blue screen restart screen.
I wanted to know. Can you give me the quality?I have dedicated the past Hong Kong twice for it. Don't want me go to the third. If happen again this kind of problem, how to do?
I'm so depressed. As an old iphone user. I'm from iphone 4 s. The iphone 5. IPHONE5S. Up to now IPHONE6..All the way silently support apple. Have not met this problem.!This problem!!!!Let me very, very unhappy!!!!!!!!!!!Not only affect the normal use, I still affecting my work and life!!!!!!!!!!!!!!!!!!!!!
Why the continuous encountered such a problem. I hope the apple official director can give me a definite answer. How can I solve this problem. If the upgrade this problem again. What can I do?.
If there is no guarantee that the quality of the products. Let a customer met the same question a few times in a row. What is a customer out of luck. Or your product quality is not good???????
Contact me as soon as possible
My email: ******
<Email Edited by Host>

If it is still under Warranty then take it back to an Apple Store for replacement.
Cheers
Pete

Blue Screen at Start up after changed HD Preferences-Need to back up files!

So here’s what happened,
A few days ago I mistakenly took my HD Drive and changed the permissions on it. Since then, when I start up I first see the apple logo (with chime) followed by a blue screen with a flashing wheel (loading). I have called tech support over the phone and I was told that I should use my mac OS X CD to erase and install to just wipe everything out. Which is fine with me, however, I do not have a back up and would like to be able to keep my files.
I was then told that I would be able to “migrate” my files to a working macbook, then to go ahead and erase the system and put them back in. The problem is that I tried doing the whole migration process but it didn’t work because I could not login to my mac to initiate the process. I also then tried to look at my files from the network, but that is also blocked and does not show up on the other macbook’s available networks.
My question is, what can I do to extract my files from my macbook so I can add them in after I’ve reinstalled my system? Help!

"A1. If the disk in question is your Mac OS X startup disk and your computer stops starting up at the blue screen, restart with the Command and S keys held down, and enter the following commands:
mount -uw /
chown root /
chmod 1775 /
exit
I tried putting in the commands but was not able to exit properly.
After the chmod 1775 /
it asked if I wanted to see a list...
Did nothing for me. Any other suggestions?

Ipad mini with retina display and iOS 8.0.2 blue screen issues

Hello
My iPad mini with retina display with iOS8.0.3 is still showing up blue screen occasionally every day and restarting automatically. How to solve this?

Hi!
I am facing the same issue too. But how come you have 8.0.3 while the whole world is on 8.0.2 ?
I tried resetting my iPad, restoring it, hard reset through DFU mode but NONE worked. It seemed to be okay for few days but then it started getting the blue screen restarts again.
Monday is the day, hoping 8.1 will fix this issue. ELSE Apple should shut the f*** up and instead of releasing all new line of products and concentrate on the disastrous OS it is rolling out.
Regards
Yasser
(FYI even as I am typing this response to you, there were many errors that held me from typing, the iOS 8 is so buggy)

GE60 | Blue screen | It is getting regularly :(

Hi All,
1,5 month ago, I`ve bought MSI GE60 OND and first days of this new(!?) laptop I was having blue screen that makes Laptop restart on win8 (because of some RAM issues, I guess?).
I disregard and installed a brand new SSD and installed win7 iof embedded win8. After a while this blue screen issue repeated especially while watching videos from YouTube. Frankly, never happened while playing StarcraftII, which is heavy hardening game for laptops
Below is what I got, after having Blue Screen > Restart Laptop
Problem signature:
Problem Event Name:   BlueScreen
OS Version:   6.1.7601.2.1.0.256.1
Locale ID:   1033
Additional information about the problem:
BCCode:   124
BCP1:   0000000000000000
BCP2:   FFFFFA800980D028
BCP3:   00000000FE200000
BCP4:   0000000000021136
OS Version:   6_1_7601
Service Pack:   1_0
Product:   256_1
Files that help describe the problem:
C:\Windows\Minidump\070513-8330-01.dmp ---------------------> I`ve found this file, if needed I can provide
C:\Users\ss\AppData\Local\Temp\WER-11746-0.sysdata.xml ------> I couldn`t find this file
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Any idea?
I can provide any-other system details if you ask

Nope, still having this issue.
Quote from: darkhawk on 06-July-13, 09:14:43
... and the cleaner program. Use the 'cleaner program' to remove the installed drivers, reboot, then install the new drivers, reboot again and hopefully that fixes the problem.
What is this `cleaner` program? Could you please give an example to download & install it?
Quote from: Svet on 06-July-13, 03:49:30
leave it for longer period to test, at least to pass 20 times. {SS}Passed{/SS}
BSOD could be from poor Killer network driver,
you can install latest drivers:
http://www.killergaming.com/support/Downloads?category=3&model=123&download_type=1&os=16
then to see how its goes
i`m using win7-64Bit but in download page which `Product Catetory:` should I need to choose? I`m connecting as W.Less but do I need to download all for embedded Nt.Card or Eth card etc. ?

GE60 | Blue screen | It is getting regularly !!! damn

Hi All,
9 month ago, I`ve bought MSI GE60 OND and first days of this new(!?) laptop I was having blue screen that makes Laptop restart on win8 (at first thought that because of some RAM issues, I guess?).
I disregard and installed a brand new SSD and installed win7 iof embedded win8. After a while this blue screen issue repeated especially while watching videos from YouTube and playing StarCraftII.
-I`m using the latest NVIDIA drivers and downloaded cleaner program `Killer_Wireless_E220x_6_1_0_395_Win7_64bit` and executed. After restarts, I installed `KillerSuite_v2_1.0.25.1224_Win7_Win8`. Still having issue.
-Prime95 and memtest86 didnt detected any issue. I tested for 7 hrs. and All passed.
Below is what I got, after having Blue Screen > Restart Laptop
http://tinypic.com/r/199jm0/5
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800980D028
BCP3: 00000000FE200000
BCP4: 0000000000021136
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\070513-8330-01.dmp ---------------------> I`ve found this file, if needed I can provide
C:\Users\ss\AppData\Local\Temp\WER-11746-0.sysdata.xml ------> I couldn`t find this file
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Any idea? problem is video card or notebook's charger?
I can provide any-other system details if you ask

Quote from: Tripredacus on 20-February-14, 03:52:41
Did you ever upload that dump file?
Sorry, didn't get it when you say uploading dump file? You mean, I should upload into here, Forum for investigation?
Well, I couldn't answer from here/MSI Forum and just sent my laptop to MSI Support Team in Poland with UPS. Raised a ticket for my issue.
1. Having regularly BSOD while watching YouTube and/or playing Starcraft II
2. It is not possible to adjust Laptop Screen Brightness with using FN key combinations. (FN + Up/Down Arrow)

'Famous' blue screen at startup AND safe mode boot failure

Dear all,
Two days ago, after installing the new Java update/airport update and restarting, I encountered a 'blue screen' on startup after getting past the mac symbol and swirling cog. I cannot say whether the updates were the cause (doubtful) of if my cheap USB mouse that was still plugged it caused it or whether i have the dreaded 'bad sectors.' The cause aside, here is what i've tried to fix the issue:
1) Disk Utility - Verification (OK'd) and Repairs (fine)
2) Disk Utility - Verification of Permissions (a few needed to be done) All repaired
-blue screen-
-Restart after period-
3) Rebooting in safe mode, removing startup items from the login items settings menu
4) Removing startup items from System/Library/StartupItems folders
5) Remove airport extensions (recent - date modified in list view)
(NB - safe mode i could say my desktop perfectl in original form and all files!)
-Restart-
-no longer able to start in safe mode-
-blue screen remains-
6)Single User mode -
resetting preference files (loginwindow.plist and windowserver.plist)
Finally system profiler from Tiger DVD states:
*Permissions repaired
*Dependency errors: com.apple.iokit.IOUSBFamily & com.apple.kernel.iokit no valid version found
*Integrity: kext has no receipt
I backed up most my data from the LAST crash, but recent music/1000 photos and others have been backed up altho i've been meaning to! Help!
I'M PANICKING now can no longer get in SAFE MODE!!
Please help Mac911!!!!
Charlie
G3 iBook 800mhz Mac OS X (10.4.6)

Update:
So, I managed to do ALL that you said, EXCEPT, the reboot and work fine business.
I created the admin account which works fine. So now I can see three user accounts (looks like there as already an admin type one).
The one I created works fine, only, I can only access/see the login screen through a safe boot, (otherwise blue screens...) . I can get into the admin account fine, but when restarting and logging in as my original user account it won't boot. Something is very wrong in MY user account. I think at this point my data there is still retrievable somehow for a backup, clean start. but i haven't reached that point yet.
Anyone have any clues what migt have caused the error in my user login?
One of the things I tried (too hastily now i admit) first was to remove the recently added updates from the extensions folder. has this exacerbated the problem? Can i put them back without logging in as me??
remember from my first post system profiler says software/extensions integrity 'kext has no receipt' and dependency errors: 'com.apple.iokit.IOUSBFamily and com.apple.kernel.iokit; no valid version found' - whereas in my newly created admin account it appears AOK.
is this the source?
any ideas anyone?
sorry lots of queries here but i am ever hopeful.....
All yours,
Charlie
G3 iBook 800mhz Mac OS X (10.4.6)

My iPhone would just randomly give me a blue screen and then restart--did that a bunch of times between Tuesday and last night. As of last night, it WILL NOT come back on. iTunes says it's in recovery mode....what does all of this mean???

Tuesday night I was texting a friend and when I went to open her message, my screen went blue and restarted. I just wrote it off as weird and went on about my business. Later that night, I tried to turn on my phone and it would not turn on. I plugged it up, held down the power button, and pressed the home button all numerous times. I looked online and it said to do a "hard reset" by holding down the power and home button at the same time--my phone then came on. Throughout Wednesday, it would give me a blue screen and restart--nothing major just really annoying. I took it to the local Verizon store where I bought the phone from and he said that it was some type of hardware defect and I was still under my year warranty so I could get a new one for free--the free phone won't be here until tomorrow, Saturday. I took it home and it didn't give me any trouble for a couple of hours. The next day it was cooperating and then I left town for a little while and it acted up (blue screen and then restarting) a few times. When I got home, it acted up again and so I restarted the phone and it was working fine. A few minutes later, I tried to check my messages and the phone was off again. No matter what I do, my phone will not come back to life. It had at least 45% battery last time I looked at it. I decided to plug the phone up to my computer and see what it did--my computer recognizes that there is a phone hooked to it and it says that it's in "recovery mode". It also said that if I'm having issues with my phone, that I need to reset the phone via iTunes. I guess the questions that arise are
1. Why is my phone doing this?
2. If I reset my phone, will it go back to working again? I ask that because I don't want Verizon to charge me $300 when they send me the replacement phone and I won't need it (assuming that the phone decides to work once it's been reset).
3. What type of hardware defect is this that is causing this issue, not only with my iPhone 5S but others as well?
4. Shouldn't people be notifying Apple and letting them know that they need to fix this issue?
5. Should I report this issue to Apple even though I didn't buy the phone directly from them, but through Verizon?
Any help that anyone could give me would be greatly appreciated! This whole situation has me stressed out and seriously confused.

Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H.

Blue screen restart

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