Blue screen when running videos

Hi
I have a pavilion dv6 laptop product number XE056EA#ABV
I get blue screen and computer crashes when i run videos. Recently I received help from HP community and downloaded the latest graphics adpater dirver. The problem was solved when using google chrome. however when i tried internet explorer the problem still persists. I made sure I have the latest version of explorer. This happens when i use youtube or andy video streaming in any web page.
I appreciate your help

HI @maha_diwan ,
Thank you for your inquiry, I will try my best to help you!
I grasp that when playing videos your computer crashes unless you are using Google Chrome. You have updated the graphics drivers.
Have you done all your Windows updates?
Have you ran the HP Support Assistant to aid with HP updates?
There is a bios update for your notebook. If you have not done that update, I suggest contacting HP support for assistance as it does have a potential to cause damage. Updating the BIOS
Please call our technical support at 800-474-6836. If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Phone Assist Worldwide
Here is a link to Resolving Video and Graphics Issues that will guide you through some troubleshooting.
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Take all the Driver CD's and make pretty Christmas tree ornaments out of them
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