Blue spinning wheel, apps will not appear

Hi,
I'm hoping someone can help...
I have been using Creative Suite CS5 for some time and recently decided to try the free trial of Creative Cloud. However, all I get in the apps section of the application manager is the blue spinning wheel. (screen grab below)
I've uninstalled all the CC software and re-installed again, still no difference. I don't have any firewalls or virus software, I'm not blocking pop-ups, I've tried Chrome as well as Safari, I'm not on a network, we have a really good broadband connection and I'm using a brand new MacBook Pro... so I am at a loss as to why I still can't get the software to show up in the menu, much less download it. I have used the Creative Cloud software successfully before at work, so I know how it is supposed to function.  
I have seen this problem on other threads, and have followed the advice given in the answers, but it still hasn't worked.
Can anyone shed any light on this?
Thanks in advance.
Louise

HI Jenn,
I would suggest to try repairing your disk permissions which will help.
http://helpx.adobe.com/x-productkb/global/repair-disk-permissions-running-disk.html
Are you trying to just download the Lightroom trial software? If you just need the trial you can download the Lightroom 5.5 installer here. http://www.adobe.com/support/downloads/detail.jsp?ftpID=5791
Let us know how we can help
Thanks
Scott

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