Blue tooth driver for Windows 10

The blue tooth device does not work on Win 10. 1.  The laptop can pair with my Android phone... but I cannot upload photos from the Android phone 2.  The message on my phone says connection failed.    to the laptop.   

Hi there  ,  Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I have looked into the issue you are having with Bluetooth and came across some documents that may help you resolve the Bluetooth issue.  The first document I found is called Using Bluetooth Devices. This document may be helpful because it walks you through connecting devices. The second document I found is called Understanding and troubleshooting Bluetooth wireless technology. This document has other helpful information about drivers, making sure everything is bluetooth enabled, fixing bluetooth problems, etc. Have you tried to update the driver that is currently installed? Have you tried doing the updates in Safe Mode?Have you tried in the Device Manager to uninstall the driver that is currently installed? You could try to uninstall the driver you currently have, restart the Notebook and then reinstall the newer driver either from the HP ENVY 15-j084ca Notebook PC Driver's Page (although there is not a driver specified in the Windows 10 column, there is a Windows 8.1 Version of the Driver put out on July 31st, that should work) or you could use the HP Support Assistant. Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating for Windows 10. Here is a link from Microsoft called Connect to Bluetooth Devices.  Please follow the troubleshooting provided and re-post with the results.  Have a great day!

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    Hi there  ,  Thank you for visiting the HP Support Forums and Welcome! This is a great site to get answers and ask questions. I have looked into the issue you are having with Bluetooth and came across some documents that may help you resolve the Bluetooth issue.  The first document I found is called Using Bluetooth Devices. This document may be helpful because it walks you through connecting devices. The second document I found is called Understanding and troubleshooting Bluetooth wireless technology. This document has other helpful information about drivers, making sure everything is bluetooth enabled, fixing bluetooth problems, etc. Have you tried to update the driver that is currently installed? Have you tried doing the updates in Safe Mode?Have you tried in the Device Manager to uninstall the driver that is currently installed? You could try to uninstall the driver you currently have, restart the Notebook and then reinstall the newer driver either from the HP ENVY 15-j084ca Notebook PC Driver's Page (although there is not a driver specified in the Windows 10 column, there is a Windows 8.1 Version of the Driver put out on July 31st, that should work) or you could use the HP Support Assistant. Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating for Windows 10. Here is a link from Microsoft called Connect to Bluetooth Devices.  Please follow the troubleshooting provided and re-post with the results.  Have a great day!

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