Bluescreen/Desk Top Navigator issues

New computer, less than 3 months old, I am suddenly having shut down issues and the desktop navigator is not responding...I am a novice..
New Bitdefender 2010 anti virus software installed recently, also Skype.
Have uninstalled Skype, has not helped with this issue.
What to do next?
Problem signature:
Problem Event Name:                        BlueScreen
OS Version:                                          6.0.6001.2.1.0.768.3
Locale ID:                                             1033

Remove bitdefender and try using some other anti-virus app like avast.You may have to wait for some time before a possible solution will come up.
Cheers and regards,
• » νιנαｿѕαяα∂нι ѕαмανє∂αм ™ « •
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I am a volunteer here. I don't work for Lenovo

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DESK TOP AGENT ISSUE

Hi everyone
We have a company and one department is used for their contact center space
Problem they are facing is when an agent takes an external call and then transfers it to an internal user the call seems to stay in their que and stops them from taking calls....
I have also got them to uninstall desk top agent and install but this does not help, the downside of this is SODS law when we test it works but happen intermittently
Pleas any help would be great
Attached is a mug shot of an agent who has taken call and transferred

I would open a TAC case for this, I'm guessing here that there might be some codec issue going on and the call hangs up or if you transfer the call to a Unity VM the call will hang. However, before opening a TAC I would spend some time figuring out a way to troubleshoot it.
david

Hi i have lost access to my broadband WIFI ( i have BT home hub) and despite trying everything inc turnin everything off, reinstalling onto ipad nothing is working I do have access on my desk top so i dont think its a broadband issue any ideas? miss my Ip

Hi Twice recently I have lost access to my BT homehub broadband wifi have tried all sorts inc turning everything off from router through tried also to disconnect my Ipad accedd and then reinstall but again no joy Im not very tech savvy so basic instructions please
I stll have access to broadband on my desk top so i dont think the problem is with provider or router more like the connection between my router and my Ipad
please can anyone help really lost without my IPad have using my desktop now
Thanks Ann

Do you have other mobile devices that can connect to your wifi with out issue?
Try this:
Reboot ipad by pressing and holding both the home and sleep/wake buttons at the same time until the apple logo appears on the screen, then let go. Then try to connect to network.
Go to settings, Toggle airplane mode on/off. Make sure bluetooth is off. Turn on wif (airplane mode off). Try to connect.
Reset Network Settings
Go to settings/general/reset/reset network settings. Then try to connect to network.
If its your home router, then reboot router by unplugging for 5-10min. (do this while you're resetting network settings).
If problem persists, then check for firmware updates on your router.(you check router manufacturer support website for downloads and instructions).

My mac mail on both the desk top and Iphone is having multiple issues downloading e-mail from my At

My mac mail on both the desk top and Iphone is having multiple issues downloading e-mail from my At&t

You can get faster help by posting the Mac OS version you have and more details about your iMac. They have been in continuous productionsince 1998 with four distinct procesor families, and each ahve different troubleshooting steps. If you called a Ford dealer about a car problem, the first thing ithey will ask is "which Ford model and year?" Same deal here.
The processor description is found when you do "About this Mac" and will be a good start for identifying your iMac model; the Mac OSX will be there too.

Making photo folders on the desk top- issue?

Currently all my photos are organized in iPhoto by date/roll#. Each picture is given the automatic titles like Pict0008.jpg by iPhoto. Occasionally i want to select certain photos and organize them on the desk top into folders I create. When I drag a photo I took in december titled Pict0001.jpg into the folder on the desktop and then try to drag a photo I took in Feb (which also happens to be called Pict0001.jpg) I get a dialog boxs asking me if I want to replace the older version with the newer one. I understand why it is doing this but I can't seem to by pass the dialog box by retitling the newer photo. Even if I retitle both photos iPhoto still continues to read the original # name it gave the photo when it was imported into iphoto. How can I do this?
Thanks in advance

melanie,
When you rename a photo in iPhoto you are giving it a title which is only reflected within iPhoto. the image name stays the same in the Finder. That is why if you just drag the images from the iPhoto window to the desktop they still have the original file name. In order to change the file name you have to export the image and use either the title or album name as the naming scheme. This does change the image name to the title/album in the Finder for the exported image.

Need to restart the technical help desk as listed below. How do we make this happen. The Technician was about to link into my desk top when we ended about 4 hours ago.

Thank you for contacting Adobe. @
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Naveen Kumar.
Naveen Kumar: Hello! Welcome to Adobe Customer Service.
Naveen Kumar: Hi
you: Naveen, Can you help me by phone? the process has not worked.
Naveen Kumar: Sure.
Naveen Kumar: Please elaborate your issue, so that I will assist you better today.
you: My phone number is 937-429-3474
Naveen Kumar: I'm sorry to say that it's not possible to make a call to your number. If you have any issue please explain now on chat. Otherwise you have any work. Please contact us back when you have a free time.
you: i got the serial number ok. But tried to sign in and the system said I needed to reset my pass word which I tried. Now nothing works and it keeps giving me the same suggestion of resetting passwork and that you will send me a message but none is coming.
Naveen Kumar: May I know the serial number please?
you: SN: [removed by moderator - never share S/N publicly - anyone can use it]
Naveen Kumar: Thank you for information.
Naveen Kumar: May I know when you have purchased this Photoshop Elements ?
you: I purchased it yesterday at Best Buys our local store.
Naveen Kumar: Thank you for confirming.
Naveen Kumar: May I please have your email address registered with Adobe?
you: [email protected]
Naveen Kumar: Thank you for email address.
Naveen Kumar: I see that this is a technical issue. I'll need to transfer this chat to the technical support team so that this issue is resolved in this first contact itself.
you: So what do I do?
Naveen Kumar: Please stay online while I transfer this chat to relevant team.
Please wait while I transfer the chat to the appropriate group.
You are now chatting with 'Manoj'
Manoj: Hello. Welcome to Adobe Technical Support.
Manoj: Hi There.
Manoj: Please allow me a moment while I check your previous chat.
You: That will be fine
Manoj: Thank you for staying online.
Manoj: I understand that you are unable to activate Photoshop Elements 13 application on your Windows 7 system. Is that right?
You: Correct I have windows 7
Manoj: Thank you for confirming the issue.
Manoj: I will be glad to assist you in resolving this issue.
Manoj: Just to be clear, could you please let me know where you are facing issues while trying to sign in?
You: I tried to sign in from the reset password email you sent but it did not work when I reset the pass word
Manoj: Okay.
Manoj: May I know if you are able to install the Photoshop Elements 13 application?
You: Another email has been received with same link to reset the pass word that went to Junk Mail. So what should I do?
Manoj: I am sorry for the trouble caused.
Manoj: Open Adobe.com on your system.
You: I inserted the disk and input the serial number but can not get past the ID & pass word. It says the combination does not work
Manoj: Okay.
Manoj: Not to worry. Please open Adobe.com in web browser and try to sign in there.
You: I have Adobe.com open and input my birth date. Now what do I do?
Manoj: Thank you.
Manoj: Now try to continue the installation.
You: The page just give a bunch of marketing or sales items but no launch the program info.
Manoj: Okay.
Manoj: May I know if you are still unable to login with Adobe sign in details while the installation ?
You: Now my CD Disc drive with the CD in it has refused to word. I have no way to sign in. I tried to get the set up through my control panel but it says install is trying to work and to retry but that will not work
Manoj: Please check if there is an installation window which is already opened and try to continue with the installation process.
Manoj: Check the task bar if there is the installation process is going on.
You: Nothing is going on with installation. The disc drive light is not on. Basically it is locked up and I can not open it
You: I tried the sign in button again but just got the same window to reset the pass word.
Manoj: Okay.
Manoj: Please close the installation window.
Manoj: Run the set up file now and start the installation process.
You: I closed all of the windows except this customer care window and my email
Manoj: Thank you.
Manoj: Now open the Disc drive.
Manoj: Run the setup file and start the installation process.
You: Okay the disc drive opened and is open now
Manoj: Now please continue with the installation process.
You: Do I just insert the Disc again?
Manoj: Yes, please insert the disc.
Manoj: Open the application folder.
Manoj: Run the setup file and start the installation process.
You: It brought up the install window and when i clicked on the install button it saad that installer was running and that I needed to close other adobe windows but only the customer care window is open
You: It also has the disc drive locked up again
Manoj: There might be an installer file running background.
Manoj: Please press Ctrl+Shift+Esc keys together on your keyboard to open Task Manager.
You: OK
Manoj: Now go to Processes tab.
Manoj: Click on Show processes from all users option and then check if there is any Setup.exe process is running.
You: FireFox.exe *32 is large and running
Manoj: No, please ignore it.
Manoj: Check if there is a process named Set up.exe running in the processes tab and end the process if it is listed.
You: There is no Set up.exe running listed on the page
Manoj: Okay.
Manoj: Try to start the installation now and check.
Manoj: May I know the status please?
You: I went to the Applications list and there was two Elements 13 there and one was running. I now have just one running but when I tried the installation again it just sent me to the sign in page which will not accept my old or new pass word
You: I now have two programs running Adobe elements 13 and customer care via FireFox running
Manoj: Okay.
Manoj: Thank you for informing.
You: The disc is not inserted at this time
Manoj: Please insert the disc.
Manoj: Copy the folder contents on your disc and then try installing the application.
You: How do I do that?
Manoj: Please insert the disc, open the disc folder, copy the entire Photoshop Elements 13 folder to the desktop.
You: This says it will take 50 minutes to copy them. Is that correct as i have to go some place soon?
Manoj: The files are huge in size, so it will take a while.
You: It now says there are 14 minutes remaining
Manoj: Thank you for informing.
Manoj: If you want to try installing the application later, you can try installing the application from Desktop by running the setup file from the desktop app.
You: There is still 8 minutes remaining. When this gets loaded to the desk top then what do I do.
Manoj: Once the copy of files is completed. Remove the disc and then open the desktop Photoshop Elements 13 folder, run the setup file in that folder to start the installation.
You: Ok. It still says it will take another 5 minutes to load
Manoj: Thank you for informing.
You: Now at 2.30 minutes remaining
Manoj: Thank you for informing.
You: Ok. The loading to desk top must be done & I have removed the disc
Manoj: Thank you,.
Manoj: Now open the folder which we copied now.
Manoj: Run the Setup.exe file from the folder.
You: i tried running the set up file but it says other items are open. I tried to close the one for sign i again and it will not close.
Manoj: May I know the error it is showing as while trying to close the other installation window?
You: The sign in window keeps asking for a ID & Password. When i put them in is says I must reset the pass word
Manoj: Okay.
Manoj: Close that previous installation window which is asking to reset the password and run the setup file now from the new folder which we copied now.
You: I said it would send notice to my email but I checked both the email and the junk mail and nothing arrived
Manoj: Robert, since the previous installation is started from the disc, we need to close that window and start installing from the desktop Photoshop Elements folder.
You: Ok I got everything closed and will retry
Manoj: Thank you.
You: The installer initiation ran and now I am back to the same problem.. When I try to sign in it says I need a new pass word but nothing happens
Manoj: Okay, Please allow me 2-3 minutes while I check and help you.
Manoj: Thank you for staying online.
Manoj: May I have your permission to connect to your computer remotely and try to solve the problem while you watch?
You: yes but I am running out of time.
Manoj: Okay.
Manoj: Could you please let me know how much time is available for you so that we will check if it is okay for the troubleshooting?
You: I have onlly 10 minutes left before I must leave. I can be back by 2030 (8:30 PM) if that will work
Manoj: In this case, I will leave this open, please contact us back when you find free time so that we will continue from this point to resolve the issue as early possible.
Manoj: Is that okay for you?
You: How do I get back to you at customer care. I am not sure how I got to this point.
You: Is there a reference number or ticket number I can use for reference
Manoj: Please use the bellow link to contact us back.
Manoj: http://helpx.adobe.com/contact/
Manoj:
Manoj:
You: OK
Manoj: I will make a note of the troubleshooting steps what we performed earlier, when you contact us back. Our agents will go through this interaction and continue from this point only.

To attempt a new chat session...
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
http://helpx.adobe.com/x-productkb/global/service1.html

Palm Desk Top 4.2.1 on Mac to be Compatible with Windows XP

At work I am using a Mac with Palm Desk Top 4.2.1 for creating a data base for customers. At home I have a PC with Windows XP. I want to be able to work from home to enter information but I am not sure what download version I should use that will be compatible with my computer. I am just new to Mac computers at work, so everything is new to me. Would appreciate any suggestions.
Post relates to: None

MNTNAWOLF wrote:
To WyreNut,
Thank you for your information on loading software for my Palm Desktop 4.2.1 to my PC using Windows XP. I was able to get it loaded but I am not able to create an address book to work with our names data base. I can get Contacts but that is it. I read the manual you had sent the link to as well, but it did not give me the information I needed. I did print up instructions from our Mac but what I downloaded is not the same. If you have any other suggestions I would love to hear them.
Thank you,
Are you using a Palm device, or just the software?
If using the device, when you do a Hotsync to the PC, all data should transfer to Palm Desktop.
"Contacts" is the newer name for the "Address Book", so I'm not quite sure what you mean by not being able to create one...?
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Palm Desk Top 6.2 Address Look Up Function Does Not Work In Windows 7

I recently upgraded my desk top computer's operating system from Windows Vista Home Premium to Windows 7 Home Premium.  I synchronize with a Palm Tx PDA.  HP PalmOS customer support Chat helped me work through a compatibility issue that was preventing display of Address, Calendar, Memo and To Do items on my desk top computer via the Palm Desk Top 6.2 application.  I now find that the address look up function does not work (although it worked fine when I was running Vista). Without success, I tried running the repair tool as well as reloading the software (both overlay and clean reinstall). I would appreciate any help or suggestions to fix?
Post relates to: Palm TX

Hi,
844869 wrote:
CREATE TABLE TEST_EMPLOYEES
FIRST_NAME VARCHAR2(26 CHAR),
GRADE VARCHAR2(5 CHAR)
INSERT INTO TEST_EMPLOYEES (FIRST_NAME, GRADE) VALUES ( 'William', 45 ); ...Thanks for posting the CREATE TABLE and INSERT statements; that's very helpful.
William&45     1
Robin 43     1
Raymond          43     1
Richard          43     1
Karen          28     1
Michelle               1
Jonathan               1
Mark               1
Ann               1You may have noticed that this site normally doesn't display multiple spaces in a row.
Whenever you post formatted text (such as query results) on this site, type these 6 characters:
\(small letters only, inside curly brackets) before and after each section of formatted text, to preserve spacing.
This is one of the many helpful things found in the forum FAQ {message:id=9360002}
Are the results above what you're getting with some existing query, or are they the results you want?
If those are your current results, post your query. In that case, what are the results you want? Do you want this?FIRST_NAME GRADE RNK
William 45 1
Robin 43 2
Raymond 43 2
Richard 43 2
Karen 28 5
Michelle 6
Jonathan 6
Mark 6
Ann 6
Edited by: Frank Kulash on Feb 21, 2013 2:39 PM
I see you've added the desired results to your original message.
Here's one way to do that:SELECT first_name
,     grade
,     RANK () OVER (ORDER BY grade NULLS FIRST)     AS rnk
FROM     test_employees
ORDER BY grade          DESC     NULLS LAST

ITunes 10.5 will not sync to my BlackBerry. I sync's outlook fine with desk top manager, but when I select music DM says connect device. It also tells me to install iTunes!?!? Running XP Pro w/SR3 and BBerry Tourch 9810.

iTunes 10.5 will not sync to my BlackBerry. I sync's outlook fine with desk top manager, but when I select music DM says connect device. It also tells me to install iTunes!?!? Running XP Pro w/SR3 and BBerry Tourch 9810.

LowerFilters: AFS2K (3.1.21.0), PXHELP20 (2.0.0.0), IVIASPI (1.0.0.0), CDR4_XP (8.0.0.212),
UpperFilters: Cdralw2k (8.0.0.212), GEARAspiWDM (2.0.6.1),
hmmmm. you've got rather a lot of burning software entries in there. (it looks like you've got some kind of Roxio product installed, as well as itunes and Alcohol 120%.)
by way of experiment, try the technique described in the following document (remember to take a backup of your device filter registry keys first).
iTunes for Windows: Troubleshooting CD issues caused by device filters
do you still get the itunes message with just the iTunes filters in place?

I can no longer connect to itunes using the icon on my desk top.

my computer came with itunes which i used successfully but my nephew installed an other music program that i deleted and ever since then I can no longer open my itunes from the icon on my desk top. I just get the spinning circle for a few seconds and then nothing.

Hello Jpahlphoto!
I'm sorry to learn about the issues mentioned in your post. Let's fix this for you OK?
Please restore your iPad and see if that does the trick. You'll find the steps here:
http://bit.ly/16hQAlr
Thanks,
ChristinaB_VZW
Follow us on Twitter @VZWSupport

HT5598 My Apple IPad keeps crashing when ever I'm in any application. It crashes to the desk top with all my apps. How can this be fixed?

My IPad crashes every time I use an application. It keeps crashing to the desk top where all the other apps are at. It doesn't matter what application I'm in either. How can this be fixed?

Hey Hlrj09,
I'd check out this article and follow the troubleshooting steps within:
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/ts1702
Even though it is geared towards applications purchased from the App Store and you're experiencing the issue with all apps, most of the steps would still be applicable to your situation. I would also take a look at the troubleshooting assistant to see if that helps:
Frozen or unresponsive iPad
http://www.apple.com/support/ipad/assistant/ipad/
Hope that helps,
David

How do i get this hp eprint to quit comimg up on my desk top when i go to print?

I JUST INSTALLED NEW INK CARTRIDGE IN MY PRINTER WHICH IS A HP OFFICEJET4635, AND NOW I KEEP RECEIVING THIS MESSAGE ABOUT HP EPRINT ON MY DESK TOP AND IS STOPPING ME FROM PRINTING ANYTHING. HOW DO I GET RID OF THIS SCREEN?

Hello Trish3,
Welcome to the HP Support forums. I understand that after replacing an ink cartridge in your Officejet 4635 you are getting a pop-up message about HP ePrint.
Would you please post a screen shot of the error that you are receiving? I have included a link to the "How to take and post a screenshot on HP Support Forum".
That will help me in ensuring you get the correct answer for your issue.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HT1338 How can I get my photo to work again? the app will not open on my desk top any more. I can not dave my photo on my desk top

How can I get my photo to work again? the app will not open on my desk top any more. I can not dave my photo on my desk top

Hello, Cubby21.
Thank you for using Apple Support Communities.
Here are the best resources for troubleshooting issues with Message.
iOS: Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/ts4268
iOS: Troubleshooting Messages
http://support.apple.com/kb/TS2755
Cheers,
Jason H.

My hard drive crashed and I lost everything on my Mac desk top, including my Adobe Lightroom. I had my hard drive replaced but how do I download to my new hard drive? I have my previous serial number but when I entered that, it said it was invalid.

My hard drive crashed and I lost everything on my Mac desk top, including my Adobe Lightroom. I had my hard drive replaced but how do I download to my new hard drive? I have my previous serial number but when I entered that, it said it was invalid.

Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
Contact Adobe Support by chat for serial number issues:
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Desk top software 6.1.18 - encountered problem and needs to close

I've been successfully running Desk Top Software on my PC with Windows XP since August, 2010 (don't know the version, but it was current then). I recently up-dated following a prompt that a new version was available and installed 6.1.18. Now when I try to open it I get a Windows " Blackberry Desktop Software has encountered and problem and needs to close" error message. I have re-started the computer, removed and re-installed the software, but no solution. Help!!

Ok, good news (and thanks for your help). I am up and running with a working sync for the first time since (mistakenly) upgrading to the latest version of 6 [I had been using an earlier version of 6 before the upgrade]. I have re-installed 5.0.1 and am using drivers v6.
After the reinstall the desktop manager at first could not recognize my blackberry. I had to go to device manager and rather than simply doing an automatic driver refresh, I had to choose the option to pick the driver from a list. Once I did that my blackberry was recognized by the desktop manager, I was able to configure the sync options and it worked like a charm.
I will not be upgrading until this version of sync literally stops working due to incompatibility with some future software versions!
Short recap of what I think will work:
1. Uninstall DM 6.x. A normal uninstall should work (although admittedly I did at least two clean uninstalls and reinstallation of DM 6.x before my final uninstall, so if this process doesn't work the first
time for you then consider a clean uninstall).
2. Install Desktop Manager 5.0.1.
3. Install the drivers (I used the current versions, 6.x).
4. If DM doesn't recognize your device, then go to device manager, under hardware find your blackberry, update its driver and if the automatic update doesn't work then choose the option to pick your driver from the list.
You should then be up and running with only the normal configuration issues remaining.
Good luck!
Rashad

Bluescreen/Desk Top Navigator issues

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