Bluetooth, 10.4.5 and Apple support question
Hi. I'm one of those who started having Bluetooth problems (in my case a lack of PDA sync) on upgrading to 10.4.5. I see on these threads that it's obviously an OS problem.
I'm not familar with Apple's way of handling things, but even Microsoft acknowledges problems and promises a patch (which they might even do-- eventually).
I've seen no such acknowledgement from Apple. Do they do that sort of thing? And have they indicated that they're working the problem?
I'm about to buy a laptop and for a number of reasons am considering getting a Windows machine; how Apple handles this (for me significant) issue may tip the balance.
Thanks!
Early beta releases of the Mac OS X 10.4.6 Update are reportedly already in the hands of developers. I do not know if your Bluetooth issue is or will be addressed in this update, but you do have a couple of options while you wait.
In addition to the downgrade, if you are in the US, you could:
• take your machine and Bluetooth-equipped handset to an Apple Store, and ask for complementary help from the Genius Bar
• call (800) APL CARE and report the issue, asking to be escalated to an engineer familiar with Bluetooth and synchronization.
The key is, of course, that everything worked prior to the application of the upgrade. They are likely to walk you through a troubleshooting sequence, including the creation of a new user account, in order to determine what is happening. So be patient and cooperative, and you are likely to get a relatively quick resolution to it, unless—of course—it requires another update to correct.
The result of either of those efforts is likely to be a notification of the issue to the engineering groups responsible for Bluetooth and SyncServices technologies.
Similar Messages
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Likely hard drive crash and apple support question
Hello, I have a late 2009 Macbook that has been reliable up until a few days ago. It started to randomly freeze up and I was forced to manually restart. Yesterday, it started freezing after signing in, making it unusable. I tried safe booting but this also ended up freezing. I managed to back up some data through recovery mode and tried to repair the HD with disk utility. It said it worked the first time but the Mac continued to freeze. I tried to repair again and it said that it couldn't do it. Now the macbook only boots in recovery mode, whether I want it to or not. I'm not entirely sure but I think the HD might be crashing/has crashed? Or does this sound like something else?
I plan to take it in to be repaired but I'd like to know a bit about what to expect if I take it to an apple store. I'm guessing they would take it in to see what they could do and then contact me when they had news? If the hard drive has failed and needed to be replaced, is my late 2009 macbook something they would still do that for? Obviously any apple care I had for this has expired so any estimates what this might cost?
A lot of info and questions I know, but I'd appreciate any input!
Thank you.Try asking DriveSavers to recover the data.
(31072) -
How can I reset my security answers ? I do not remember them, and Apple support just can help me if I remember one o more answers. I already have three Follow-ups: 237312883, 374526499 and 239690719 with no solution.
Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
"done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
should be asked to verify your security code for the credit /debit card and NOT the
security questions.
d. At this time you can remove the card by going back in to edit the payment info and
selecting "none" as the card type then saving the changes by selecting "done". You
should now be able to use your iTunes store credit without answering the security
questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends! -
i was using my bros account for icloud, he changed & forgot the pass now i want to sign out & put mine but i'm not able to do that and he couldnt recover bcz he did it long time ago and apple support are not sending a recovery email to his email... what shall i do now to sign out?
Tell him to contact the Apple account security team for his country and ask for assistance changing the password: http://support.apple.com/kb/HT5699. If his country isn't listed, he can try contacting iTunes store support by filling out this form: https://www.apple.com/emea/support/itunes/contact.html.
-
Questions about my MacBook Pro and Apple Support.
I was an early adopter of the Intel Mac Platform. Got my first Mac (my MacBook Pro) in April 06. It was not part of the battery recall, but I have had numerous problems. I cannot keep the machine running more than 3-5 hours without it shutting down or just locking up. The case has popped slightly (about 1mm) open on the front left. I cannot use the function keys for the heat. And I know that I need to use Apple Support, but let me tell you: I have not been impressed with Apple Support.
My Mac was sent back for "repair" in October, and returned to me less than 6 days later. When I received it, it had a preloaded user account (complete with password!) for a user (not me) that I didn't recognize. And still had the same heat/random shutdown symptoms. Upon calling Apple Support, I was told that there wasn't anything that could be done. In fact, on one phone call I was just flat-out told that I should "just go buy another one". I could go on at length about my experiences with Apple Support.
So here is my question:
Is there a magic phone number, person I can contact to actually get something done about this? I have had less than 3 total months of usable time on my Mac. (I have been dealing with Apple Support since last June.) Please help. I just want my Mac to work. I know that this is just a fluke; and that my woes are the exception, not the rule.
Thanks
MacBook Pro Mac OS X (10.4.8)
MacBook Pro Mac OS X (10.4.8)
MacBook Pro Mac OS X (10.4.8)Your choices are to continue trying to work this out through your local Apple retailer or contact AppleCare directly.
There's little anyone here can do to help you. These Discussions are user-to-user help. All the available contact information is available by clicking on the Contact Support link at the bottom of this page. -
I forgot my security questions and went threw Apple Support to change the answers. I was sent an email to change my password but still cannot change my security questions, how can I change my security questions?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I'm trying to purchase music with a iTunes gift card and iTunes is prompting me for ID security answers (which I swear Ive never answered before). I cannot reset them as there's no link, my account does not have a rescue email and...apple support seems to be down at the moment and I cannot find a contact number.
Any ideas on how to correct this issue?You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(110043) -
Hi, my iPod touch was recently dropped but afterwards I called Apple Support and they told me I have a 17 day warranty for my Apple iPod Touch, so then I asked them if I could send it in to get fixed but what had happened to my iPod was that when I click the home button and try to ''Slide to Unlock" it doesn't recognize that I'm trying to do anything else the only thing that I can do is press the "Sleep" and "Home" Buttons and nothing else. Anything you can do to help me please??
Even if you were still under AppleCare warranty, it would not cover damage from a fall.
That "17 day" warranty makes no sense, though. iPods have a 1-year free AppleCare warranty for service, and 90 days for free phone support:
http://www.apple.com/support/products/ipod.html
Apple can repair just about anything that might be wrong with your iPod, but it will cost you. Call, explain the problem, ask for a repair appointment at your nearest Apple Store (or get a case number and ask for instructions to mail it in for a repair), but get a firm quote on the repair cost before authorizing the repair (or mailing it in for repair).
800-APL-CARE (800-275-2273) -
I've been locked out of my iTunes account and Apple support say they can't reset it!
Apple seems to have a problem in which some accounts become locked and cannot be unlocked. Don’t bother responding with comment s like which i pulled form this site while tracking down my login issues:
"IT'S YOUR ACCOUNT YOUR RESPONSIBILITY IF YOUR STUPID ENOUGH TO SET UP AN ACCOUNT YOU CAN'T ACCESS THAN KICK YOUR OWN...TAIL!!! Pathetic cry babies....smh!"
This is my issue. My account has worked without an issue since I created the account 1+ years ago. Then for some reason i was prompted and i could not sign into my account. I went to iForgot site
Requested Email Verification to unlock account – I request email verification but the email does not arrive. I know my account emsil account works. I receive email every day to the email account from friends, family and even Apple (download billing receipts, and other apple notifications). I created another "test" apple id and received an email without This option does not work either because the verification email is not sent (or never arrives)
Next I went down the challenge question path. I cannot get past the enter birthdate page as it is never considers my birth date as valid entry. And yes, i know my birthdate but it is no longer accepted as a valid input.
I had a chat session with Apple support and they are aware of this type of issue but there is no process in place to fix these accounts. According to Apple Support (the person i chatted with) there is concern about protecting users identity by giving other access to your account. I personally question this response because i had account issue with other companies that mange personal date (e.g. my Bank) and the issue was resolved. Apple cannot or will not fix this issue. Without resolution i can not get to content i have purchased but have not downloaded and i can not purchases or upgrade exiting apps.
Any ideas?Apple's primitive security scheme was very visibly embarrased by a media writer who saw two of his devices more or less wiped clean while he watched helplessly due to a social engineering crack. (not a hack, a crack)
You and a number of others have been caught between Apple's shutting down identity repair system and whatever unspecified fix. How long are you stuck? Well, they have your money already, and you consumers tend to be okay with the abuse, so they aren't in any hurry. -
Ongoing WiFi issues and Apple Support's lack of support!
Hi All,
I bought my MacBook Air in July/August 2012 (i7, 8GB RAM, 256 GB HDD, Mountain Lion). Since the first day, I have had issues with wifi connectivity. My primary use was at the university in Australia, where I had frequent drop outs and at times no connection at all. the university does not officially support Apple products and I was stuck with Apple support asking me to check with network administrators. I was also advised to re-install the OS, reset PRAM etc with no improvements. Then I had a 4 month stint as an exchange student in an Indian university. As i was not using my laptop at the university, I couldnt monitor the WiFi connectivity in these 4 months. Once back in Australia in January 2013, the issue surfaced again. Multiple conversations with Apple Support led me to another 4 re-installations and replacing my router with an uber expensive one. The reasons given by Apple were either the router's quality or interference from other networks. The new router supported 5Ghz band and had no intereference what so ever. I started to notice that the connectivity is far better with the wifi signal showing full range, but internet does not work. All is well if I am sitting right next to the router. The minute i move 5-8 metres away, Internet becomes super slow (from 12-14 Mbps to 1-2 Mbps on speedtest.net) and eventually does not load. At the same time, all other devices, including my iphone 5, ipad 2, ipad mini and other PCs in the apartment works perfectly fine.
On speaking to Apple Support, i was asked to conduct SNR checks and found out that the SNR readings fluctuate like ****. From 1-2 to 25-30. The Signal strength on my MacBook Air stays at -75dB to -65 dB. Armed with this info, the Airport card was replaced. But the issue still persists. The MacBook Air is presently at Apple waiting to get its display (antennas are embedded here) replaced. But I have lost total confidence in Apple. Is there anyone who had similar issues and found a stable solution? Other symptoms which may be connected are Mail becoming nonresposive intermitently, Power Nap function not working, battery life never more than 4 hours.
Apple Support has been appalling in a very courteous manner. Even though the commincation and care they took to talk to me, the issue hasnt been solved and its been 11 months!!
Any comments, advices and support will be appreciated.
Thank You!I am sorry, maybe my comment was vague. I am an engineer too albiet in the medical devices sector. Problem for me is that, I have been talking to Apple for about 11 months now. If you know where I live and how far the Apple Store is, you'd understand my frustration. I have been accomodating so far and do love the customer service experience I get from Apple. I am a proud owner of 2 iPads, an iPad mini, an iPod classic, an iPod Touch, an iPhone 4 and an iPhone 5 besides the MacBook Air. They are the most courteous and receptive Customer Service Reps out there. But all the courtesy does not hide the fact that my MBA is 11 months old and still having an issue starting 11 monthds ago. I had taken this machine to the stores numerous times. With the last week, i was getting to a point where I felt I have done enough to try everything except replacement of the machine to try fixing this issue. But now, Apple wont play ball. the rep said, i quote "your machine is almost a year old and you cant expect Apple to replace it". they have support call documents to prove that i have been talking to them about the issue since 11 months and to top it all, I have also purchased the $279 extended warranty. At the time of purchase the rep promised me that 'I would be send a box containing a loan machine while yours can be sent to us and fixed'. if you go through my posts here in mac forum, I had raised the issue here as well.
Now coming to the question, I have exhausted my options with Apple support and wanted to know if anyone else had the same issue and found a fix. With that maybe i can stop pulling my hair apart - realistically, stop myself from making another long trip to the Apple Store. -
Safari fails to start and Apple support chat not answering..
Safari now repeatedly fails to start following an update to 8.0.2
Rebooted machine (iMac - mid 2010, 2.93 GHz Intel Core i7 on Yosemite), fixed disk permissions etc etc. but no joy.
Went on Apple Support Chat today - but seems they've taken an early holiday - no response whatsoever.
Everything else works fine.
Anyone any ideas?
I get the following:
Safari quit unexpectedly.
Process: Safari [3900]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 8.0.2 (10600.2.5)
Build Info: WebBrowser-7600002005000000~1
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [3900]
User ID: 501
Date/Time: 2014-12-24 13:02:50.872 +0000
OS Version: Mac OS X 10.10.1 (14B25)
Report Version: 11
Anonymous UUID: 0743A3C9-E02C-7A19-9F57-34197FD6D252
Time Awake Since Boot: 2600 seconds
Crashed Thread: 22
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
External Modification Warnings:
Thread creation by external task.
VM Regions Near 0x20:
-->
__TEXT 00000001008d9000-00000001008da000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari
Application Specific Information:
Process Model:
Multiple Web Processes
Enabled Extensions:
org.zzhc.extensions.shortly-RMKWK5S4J4 (2.4 - 2.4) Shortly
Thread 0:: Dispatch queue: com.apple.main-thread
0 com.apple.WebCore 0x00000001027d6860 WebCore::RenderBox::availableLogicalWidth() const + 0
1 com.apple.WebCore 0x000000010259dbf4 WebCore::RenderBox::computeBlockDirectionMargins(WebCore::RenderBlock const*, WebCore::LayoutUnit&, WebCore::LayoutUnit&) const + 68
2 com.apple.WebCore 0x000000010259db5e WebCore::RenderBox::computeAndSetBlockDirectionMargins(WebCore::RenderBlock const*) + 46
3 com.apple.WebCore 0x000000010305fc10 WebCore::RenderBlockFlow::layoutBlockChild(WebCore::RenderBox&, WebCore::RenderBlockFlow::MarginInfo&, WebCore::LayoutUnit&, WebCore::LayoutUnit&) + 128
4 com.apple.WebCore 0x000000010305eff2 WebCore::RenderBlockFlow::layoutBlockChildren(bool, WebCore::LayoutUnit&) + 530
5 com.apple.WebCore 0x000000010305e339 WebCore::RenderBlockFlow::layoutBlock(bool, WebCore::LayoutUnit) + 761
6 com.apple.WebCore 0x000000010259cce6 WebCore::RenderBlock::layout() + 54
7 com.apple.WebCore 0x000000010259cb39 WebCore::RenderView::layout() + 745
8 com.apple.WebCore 0x00000001025982e1 WebCore::FrameView::layout(bool) + 2865
9 com.apple.WebCore 0x000000010252ef0d WebCore::ThreadTimers::sharedTimerFiredInternal() + 157
10 com.apple.WebCore 0x000000010252ee34 WebCore::timerFired(__CFRunLoopTimer*, void*) + 20
11 com.apple.CoreFoundation 0x00007fff93f73b44 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
12 com.apple.CoreFoundation 0x00007fff93f737d3 __CFRunLoopDoTimer + 1059
13 com.apple.CoreFoundation 0x00007fff93fe6d9d __CFRunLoopDoTimers + 301
14 com.apple.CoreFoundation 0x00007fff93f30268 __CFRunLoopRun + 2024
15 com.apple.CoreFoundation 0x00007fff93f2f838 CFRunLoopRunSpecific + 296
16 com.apple.HIToolbox 0x00007fff8adea43f RunCurrentEventLoopInMode + 235
17 com.apple.HIToolbox 0x00007fff8adea1ba ReceiveNextEventCommon + 431
18 com.apple.HIToolbox 0x00007fff8ade9ffb _BlockUntilNextEventMatchingListInModeWithFilter + 71
19 com.apple.AppKit 0x00007fff897116d1 _DPSNextEvent + 964
20 com.apple.AppKit 0x00007fff89710e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
21 com.apple.Safari.framework 0x0000000100959ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
22 com.apple.AppKit 0x00007fff89a15bd7 -[NSApplication _realDoModalLoop:peek:] + 666
23 com.apple.AppKit 0x00007fff89a14186 -[NSApplication runModalForWindow:] + 119
24 com.apple.AppKit 0x00007fff89a13d53 -[NSAlert runModal] + 144
25 com.apple.AppKit 0x00007fff8971665d __55-[NSPersistentUIRestorer promptToIgnorePersistentState]_block_invoke + 1037
26 com.apple.AppKit 0x00007fff8971620e -[NSApplication _suppressFinishLaunchingFromEventHandlersWhilePerformingBlock:] + 28
27 com.apple.AppKit 0x00007fff897161ad -[NSPersistentUIRestorer promptToIgnorePersistentState] + 247
28 com.apple.AppKit 0x00007fff89715e9a -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 255
29 com.apple.AppKit 0x00007fff89715c69 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 561
30 com.apple.AppKit 0x00007fff897156b5 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 244
31 com.apple.Foundation 0x00007fff8858f458 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 290
32 com.apple.Foundation 0x00007fff8858f2c9 _NSAppleEventManagerGenericHandler + 102
33 com.apple.AE 0x00007fff911de99c aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 531
34 com.apple.AE 0x00007fff911de719 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 31
35 com.apple.AE 0x00007fff911de623 aeProcessAppleEvent + 295
36 com.apple.HIToolbox 0x00007fff8adf737e AEProcessAppleEvent + 56
37 com.apple.AppKit 0x00007fff89711d76 _DPSNextEvent + 2665
38 com.apple.AppKit 0x00007fff89710e80 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
39 com.apple.Safari.framework 0x0000000100959ad0 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
40 com.apple.AppKit 0x00007fff89704e23 -[NSApplication run] + 594
41 com.apple.AppKit 0x00007fff896f02d4 NSApplicationMain + 1832
42 libdyld.dylib 0x00007fff8e0b25c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff951b622e kevent64 + 10
1 libdispatch.dylib 0x00007fff8a7dea6a _dispatch_mgr_thread + 52
Thread 2:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 4:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 7:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 com.apple.WebCore 0x000000010251788b WebCore::IconDatabase::syncThreadMainLoop() + 411
2 com.apple.WebCore 0x00000001025149d9 WebCore::IconDatabase::iconDatabaseSyncThread() + 361
3 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
4 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 8:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 9:: Dispatch queue: com.apple.SafariShared.WBSHistorySQLiteStore
0 libsystem_kernel.dylib 0x00007fff951b65d6 pread + 10
1 libsqlite3.dylib 0x00007fff8fba9c79 walIndexReadHdr + 1225
2 libsqlite3.dylib 0x00007fff8fba952f walTryBeginRead + 351
3 libsqlite3.dylib 0x00007fff8fba8c9f sqlite3PagerSharedLock + 2063
4 libsqlite3.dylib 0x00007fff8fba7a97 sqlite3BtreeBeginTrans + 407
5 libsqlite3.dylib 0x00007fff8fb9fac1 sqlite3InitOne + 593
6 libsqlite3.dylib 0x00007fff8fb9f7de sqlite3Init + 94
7 libsqlite3.dylib 0x00007fff8fb91b86 sqlite3Pragma + 3094
8 libsqlite3.dylib 0x00007fff8fb7f917 yy_reduce + 12775
9 libsqlite3.dylib 0x00007fff8fb7c5ea sqlite3Parser + 122
10 libsqlite3.dylib 0x00007fff8fb7b5f6 sqlite3RunParser + 502
11 libsqlite3.dylib 0x00007fff8fb7acfa sqlite3Prepare + 794
12 libsqlite3.dylib 0x00007fff8fb7a8e7 sqlite3LockAndPrepare + 231
13 libsqlite3.dylib 0x00007fff8fc10e33 sqlite3_prepare_v2 + 195
14 com.apple.Safari.framework 0x0000000100ee1da3 -[WBSSQLiteStatement initWithDatabase:query:] + 219
15 com.apple.Safari.framework 0x0000000100eb9cd9 int SafariShared::WBSSQLiteDatabaseExecute<>(WBSSQLiteDatabase*, NSString*) + 81
16 com.apple.Safari.framework 0x0000000100eb1808 -[WBSHistorySQLiteStore _openDatabase:andCheckIntegrity:] + 316
17 com.apple.Safari.framework 0x0000000100eb1371 -[WBSHistorySQLiteStore _loadHistory] + 94
18 libdispatch.dylib 0x00007fff8a7e0323 _dispatch_call_block_and_release + 12
19 libdispatch.dylib 0x00007fff8a7dbc13 _dispatch_client_callout + 8
20 libdispatch.dylib 0x00007fff8a7df365 _dispatch_queue_drain + 1100
21 libdispatch.dylib 0x00007fff8a7e0ecc _dispatch_queue_invoke + 202
22 libdispatch.dylib 0x00007fff8a7df154 _dispatch_queue_drain + 571
23 libdispatch.dylib 0x00007fff8a7e0ecc _dispatch_queue_invoke + 202
24 libdispatch.dylib 0x00007fff8a7de6b7 _dispatch_root_queue_drain + 463
25 libdispatch.dylib 0x00007fff8a7ecfe4 _dispatch_worker_thread3 + 91
26 libsystem_pthread.dylib 0x00007fff869b46cb _pthread_wqthread + 729
27 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 10:: com.apple.CoreAnimation.render-server
0 libsystem_kernel.dylib 0x00007fff951b052e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff951af69f mach_msg + 55
2 com.apple.QuartzCore 0x00007fff8e607d63 CA::Render::Server::server_thread(void*) + 198
3 com.apple.QuartzCore 0x00007fff8e607c96 thread_fun + 25
4 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
5 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
6 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 11:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff951b052e mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff951af69f mach_msg + 55
2 com.apple.CoreFoundation 0x00007fff93f30b14 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation 0x00007fff93f2ffdb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation 0x00007fff93f2f838 CFRunLoopRunSpecific + 296
5 com.apple.CFNetwork 0x00007fff8d3d0d20 +[NSURLConnection(Loader) _resourceLoadLoop:] + 434
6 com.apple.Foundation 0x00007fff885d5b7a __NSThread__main__ + 1345
7 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
8 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
9 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 12:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x00007fff951b53f6 __select + 10
1 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
2 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
3 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff951b5946 __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff869b24a1 start_wqthread + 13
Thread 14:
Thread 15:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2d2e std::__1::condition_variable::__do_timed_wait(std::__1::unique_lock<std::__1::m utex>&, std::__1::chrono::time_point<std::__1::chrono::system_clock, std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000000000l> > >) + 126
2 com.apple.JavaScriptCore 0x00000001018e73fa JSC::BlockAllocator::waitForDuration(std::__1::chrono::duration<long long, std::__1::ratio<1l, 1000l> >) + 170
3 com.apple.JavaScriptCore 0x00000001016d6244 JSC::BlockAllocator::blockFreeingThreadMain() + 84
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 16:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 17:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 18:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 19:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 20:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 21:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff951b5132 __psynch_cvwait + 10
1 libc++.1.dylib 0x00007fff8e3f2c95 std::__1::condition_variable::wait(std::__1::unique_lock<std::__1::mutex>&) + 47
2 com.apple.JavaScriptCore 0x00000001016d686b JSC::GCThread::waitForNextPhase() + 171
3 com.apple.JavaScriptCore 0x00000001016d66c8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00000001016cba9f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff869b42fc _pthread_body + 131
6 libsystem_pthread.dylib 0x00007fff869b4279 _pthread_start + 176
7 libsystem_pthread.dylib 0x00007fff869b24b1 thread_start + 13
Thread 22 Crashed:
0 libsystem_pthread.dylib 0x00007fff869b2695 _pthread_mutex_lock + 87
1 libsystem_c.dylib 0x00007fff91122b78 vfprintf_l + 28
2 libsystem_c.dylib 0x00007fff9111b620 fprintf + 186
3 ??? 0x000000010adc95dc 0 + 4477195740
Thread 22 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff7868a1d8 rcx: 0x00007fff7868a1f0 rdx: 0x00000000000000a0
rdi: 0x00007fff7868a1f0 rsi: 0x00007fff869b2b14 rbp: 0x000000010a05be30 rsp: 0x000000010a05bdb0
r8: 0x000000010250c000 r9: 0x0000000000000054 r10: 0x0000000000000000 r11: 0x0000000000000206
r12: 0x00007fff786896b8 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00007fff869b2695 rfl: 0x0000000000010246 cr2: 0x0000000000000020
Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14
Binary Images:
0x1008d9000 - 0x1008d9fff com.apple.Safari (8.0.2 - 10600.2.5) <2225AE13-780E-3234-9A05-9DD6D94EE96C> /Applications/Safari.app/Contents/MacOS/Safari
0x1008e3000 - 0x10121cff7 com.apple.Safari.framework (10600 - 10600.2.5) <70257BE2-5D89-3EAA-8863-269880160EEE> /System/Library/StagedFrameworks/Safari/Safari.framework/Versions/A/Safari
0x1016c1000 - 0x101bd4ff3 com.apple.JavaScriptCore (10600 - 10600.2.1) <ABEF8FB3-6DC5-3FCF-9B4A-1DF6411063B0> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/Versions/A/Jav aScriptCore
0x101d3e000 - 0x101ff2fff com.apple.WebKit (10600 - 10600.2.5) <11CA89A1-A002-3FEB-8046-B31E92003AED> /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/WebKit
0x1022d0000 - 0x1022d0fff com.apple.WebKit2 (10600 - 10600.2.5) <ED09F7D3-1F46-3925-8E11-D6AC3492658E> /System/Library/StagedFrameworks/Safari/WebKit2.framework/Versions/A/WebKit2
0x1022da000 - 0x102416ffb com.apple.WebKitLegacy (10600 - 10600.2.5) <0A88D3D6-F5BA-30F4-9D09-87DF653759FC> /System/Library/StagedFrameworks/Safari/WebKitLegacy.framework/Versions/A/WebKi tLegacy
0x102510000 - 0x1034b5ff7 com.apple.WebCore (10600 - 10600.2.1) <628CB849-0E8D-3071-98A3-55E7D24087DF> /System/Library/StagedFrameworks/Safari/WebCore.framework/Versions/A/WebCore
0x1086cb000 - 0x1086cbfff com.apple.WebInspectorUI (10600 - 10600.2.1) <284BA94F-BD22-3E25-921A-6EE265AF2F0C> /System/Library/StagedFrameworks/Safari/WebInspectorUI.framework/Versions/A/Web InspectorUI
0x1086e2000 - 0x1086e2ff5 +cl_kernels (???) <0A30550D-2D5D-42BC-B799-880A828A15D8> cl_kernels
0x10890a000 - 0x108923ff7 com.apple.WebInspector (10600 - 10600.2.1) <3586BC26-3AD6-3ED6-B50B-945DDBA82999> /System/Library/StagedFrameworks/Safari/WebInspector.framework/Versions/A/WebIn spector
0x10895f000 - 0x108a77fff com.apple.mobiledevice (757.1.5.0.2 - 757.1.5.0.2) <364C6894-934B-3844-A77F-7DFEC21F8AEE> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
0x108af3000 - 0x108b28ff7 libssl.0.9.8.dylib (52) <70680606-475F-3C89-BB5F-E274253DC7C6> /usr/lib/libssl.0.9.8.dylib
0x10936a000 - 0x10936afff +cl_kernels (???) <FE15EE35-6E82-42BA-8173-DFAE4A266A35> cl_kernels
0x109e39000 - 0x109f1ffef unorm8_bgra.dylib (2.4.5) <90797750-141F-3114-ACD0-A71363968678> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x7fff657a0000 - 0x7fff657d6837 dyld (353.2.1) <4696A982-1500-34EC-9777-1EF7A03E2659> /usr/lib/dyld
0x7fff8696f000 - 0x7fff8698bfff com.apple.GenerationalStorage (2.0 - 209.11) <9FF8DD11-25FB-3047-A5BF-9415339B3EEC> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
0x7fff869ac000 - 0x7fff869b0ff7 libGIF.dylib (1231) <A349BA73-301E-3EDE-8A31-8ACE827C289E> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff869b1000 - 0x7fff869bafff libsystem_pthread.dylib (105.1.4) <26B1897F-0CD3-30F3-B55A-37CB45062D73> /usr/lib/system/libsystem_pthread.dylib
0x7fff869bb000 - 0x7fff86a08ff3 com.apple.CoreMediaIO (601.0 - 4749) <DDB756B3-A281-3791-9744-1F52CF8E5EDB> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff86f1d000 - 0x7fff86f9afff com.apple.CoreServices.OSServices (640.3 - 640.3) <28445162-08E9-3E24-84E4-617CE5FE1367> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff8704b000 - 0x7fff871a9ff3 com.apple.avfoundation (2.0 - 889.10) <4D1735C4-D055-31E9-8051-FED29F41F4F6> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff8724d000 - 0x7fff87261ff7 com.apple.ProtectedCloudStorage (1.0 - 1) <52CFE68A-0663-3756-AB5B-B42195026052> /System/Library/PrivateFrameworks/ProtectedCloudStorage.framework/Versions/A/Pr otectedCloudStorage
0x7fff87304000 - 0x7fff87304fff com.apple.audio.units.AudioUnit (1.12 - 1.12) <76EF1C9D-DEA4-3E55-A134-4099B2FD2CF2> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff8734c000 - 0x7fff873d0ff7 com.apple.ViewBridge (99.1 - 99.1) <B36779D4-BEAF-36DD-83AF-E67F639BFF36> /System/Library/PrivateFrameworks/ViewBridge.framework/Versions/A/ViewBridge
0x7fff873d1000 - 0x7fff873d2fff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff873d4000 - 0x7fff873ddff7 libsystem_notify.dylib (133.1.1) <61147800-F320-3DAA-850C-BADF33855F29> /usr/lib/system/libsystem_notify.dylib
0x7fff873de000 - 0x7fff873e3ff7 libmacho.dylib (862) <126CA2ED-DE91-308F-8881-B9DAEC3C63B6> /usr/lib/system/libmacho.dylib
0x7fff87422000 - 0x7fff8743dff7 com.apple.aps.framework (4.0 - 4.0) <9955CAFD-D56B-36E9-BB41-6F7F73317EB5> /System/Library/PrivateFrameworks/ApplePushService.framework/Versions/A/ApplePu shService
0x7fff874b2000 - 0x7fff874c7ffb libCGInterfaces.dylib (294.1) <1A6AADE6-09EC-3054-85F9-E6A3607EBA70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/Libraries/libCGInterfaces.dylib
0x7fff874c8000 - 0x7fff877afffb com.apple.CoreServices.CarbonCore (1108.1 - 1108.1) <55A16172-ACC0-38B7-8409-3CB92AF33973> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff878c9000 - 0x7fff87901ffb libsystem_network.dylib (411) <C0B2313D-47BE-38A9-BEE6-2634A4F5E14B> /usr/lib/system/libsystem_network.dylib
0x7fff87a92000 - 0x7fff87b38fff com.apple.PDFKit (3.0 - 3.0) <C55D8F39-561D-32C7-A701-46F76D6CC151> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framew ork/Versions/A/PDFKit
0x7fff87b39000 - 0x7fff87b6cff7 com.apple.MediaKit (16 - 757) <345EDAFE-3E39-3B0F-8D84-54657EC4396D> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x7fff87b6d000 - 0x7fff87b75fff libsystem_platform.dylib (63) <64E34079-D712-3D66-9CE2-418624A5C040> /usr/lib/system/libsystem_platform.dylib
0x7fff87c41000 - 0x7fff87c73ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff87c74000 - 0x7fff87ca0fff libsandbox.1.dylib (358.1.1) <9A00BD06-579F-3EDF-9D4C-590DFE54B103> /usr/lib/libsandbox.1.dylib
0x7fff87cc9000 - 0x7fff87d21ff7 com.apple.accounts.AccountsDaemon (113 - 113) <E0074FA1-1872-3F20-8445-3E2FEA290CFB> /System/Library/PrivateFrameworks/AccountsDaemon.framework/Versions/A/AccountsD aemon
0x7fff87d22000 - 0x7fff87d25fff com.apple.IOSurface (97 - 97) <D4B4D2B2-7B16-3174-9EA6-55E0A10B452D> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff87d2b000 - 0x7fff87e52fff com.apple.coreui (2.1 - 305) <BB430677-D1F7-38DD-8F05-70E54352B8B5> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff87ec5000 - 0x7fff87ec5fff com.apple.Accelerate.vecLib (3.10 - vecLib 3.10) <A48738CA-5B6F-3D14-97E9-2BFDFC3DCC06> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x7fff87ec6000 - 0x7fff87ec8ff7 com.apple.securityhi (9.0 - 55006) <B1E09986-7AF0-3BD1-BAA1-B5514DFB7CD1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff87ec9000 - 0x7fff87f04fff com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff8856d000 - 0x7fff8889bff7 com.apple.Foundation (6.9 - 1151.16) <18EDD673-A010-3E99-956E-DA594CE1FA80> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff8889c000 - 0x7fff88d88fff com.apple.MediaToolbox (1.0 - 1562.19) <36062C5F-CC37-3F50-8383-07A9C8C75F33> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x7fff88db1000 - 0x7fff88db4ff7 com.apple.AppleSystemInfo (3.0 - 3.0) <E54DA0B2-3515-3B1C-A4BD-54A0B02B5612> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
0x7fff88db5000 - 0x7fff88e3efff com.apple.CoreSymbolication (3.1 - 56072) <8CE81C95-49E8-389F-B989-67CC452C08D0> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
0x7fff88e3f000 - 0x7fff890ebfff com.apple.GeoServices (1.0 - 982.4.10) <8A7FE04A-2785-30E7-A6E2-DC15D170DAF5> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff890ec000 - 0x7fff890feff7 com.apple.CoreDuetDaemonProtocol (1.0 - 1) <CE9FABB4-1C5D-3F9B-9BB8-5CC50C3E5E31> /System/Library/PrivateFrameworks/CoreDuetDaemonProtocol.framework/Versions/A/C oreDuetDaemonProtocol
0x7fff8915a000 - 0x7fff89169fff com.apple.LangAnalysis (1.7.0 - 1.7.0) <D1E527E4-C561-352F-9457-E8C50232793C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff8916a000 - 0x7fff8916cfff com.apple.EFILogin (2.0 - 2) <F0269EE2-3686-3A8A-8B83-F86974E35E90> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
0x7fff89172000 - 0x7fff8922dff7 com.apple.DiscRecording (9.0 - 9000.4.1) <F70E600E-9668-3DF2-A3A8-61813DF9E2EE> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff8922e000 - 0x7fff89239fff libGL.dylib (11.0.7) <C53344AD-8CE6-3111-AB94-BD4CA89ED84E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8923a000 - 0x7fff8923fff7 com.apple.MediaAccessibility (1.0 - 61) <00A3E0B6-79AC-387E-B282-AADFBD5722F6> /System/Library/Frameworks/MediaAccessibility.framework/Versions/A/MediaAccessi bility
0x7fff89240000 - 0x7fff89246ff7 libsystem_networkextension.dylib (167.1.10) <29AB225B-D7FB-30ED-9600-65D44B9A9442> /usr/lib/system/libsystem_networkextension.dylib
0x7fff892b5000 - 0x7fff892c7fff libsasl2.2.dylib (193) <E523DD05-544B-3430-8AA9-672408A5AF8B> /usr/lib/libsasl2.2.dylib
0x7fff892c8000 - 0x7fff894ad267 libobjc.A.dylib (646) <3B60CD90-74A2-3A5D-9686-B0772159792A> /usr/lib/libobjc.A.dylib
0x7fff894ae000 - 0x7fff89571ff7 libvMisc.dylib (512) <A4E39464-52EA-34CB-9FFE-53E79B3C65F5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff89581000 - 0x7fff89586ff7 com.apple.ServerInformation (2.0 - 1) <020F4A0E-F1A2-38AE-8F2B-22200CF1FC82> /System/Library/PrivateFrameworks/ServerInformation.framework/Versions/A/Server Information
0x7fff89587000 - 0x7fff895b2ff3 libarchive.2.dylib (30) <8CBB4416-EBE9-3574-8ADC-44655D245F39> /usr/lib/libarchive.2.dylib
0x7fff8960e000 - 0x7fff896afff7 com.apple.Bluetooth (4.3.1 - 4.3.1f2) <EDC78AEE-28E7-324C-9947-41A0814A8154> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff896b0000 - 0x7fff896bdfff com.apple.ProtocolBuffer (1 - 225.1) <2D502FBB-D2A0-3937-A5C5-385FA65B3874> /System/Library/PrivateFrameworks/ProtocolBuffer.framework/Versions/A/ProtocolB uffer
0x7fff896be000 - 0x7fff896c2fff libCoreVMClient.dylib (79) <FC4E08E3-749E-32FF-B5E9-211F29864831> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0x7fff896c3000 - 0x7fff896c5fff com.apple.OAuth (25 - 25) <EE765AF0-2BB6-3689-9EAA-689BF1F02A0D> /System/Library/PrivateFrameworks/OAuth.framework/Versions/A/OAuthThere is no need to download anything to solve this problem.
You may have installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.
Back up all data before making any changes.
Besides the files listed in the linked support article, you may also need to remove this file in the same way:
~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.
One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those. If Safari crashes on launch, skip that step and come back to it after you've done everything else.
If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.
Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Still in System Preferences, open the App Store or Software Update pane and check the box marked
Install system data files and security updates
if it's not already checked. -
My thanks for the help. Removing iTunes and Bonjur and then reinstalling did the trick!
Hello jaybearden,
Thanks for the question. After reviewing your post, it sounds like you are not able to restore the iOS device since you get an error 9. I would recommend that you read this article, it may be able to help the issue.
Resolve iOS update and restore errors - Apple Support
Check your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006. Sometimes security software can prevent your device from communicating with either the Apple update server or with your device.
Check your security software and settings to make sure that they aren't preventing a connection to the Apple servers.
Thanks for using Apple Support Communities.
Have a nice day,
Mario -
I signed up for Apple ID and Apple Support Communities separately. Can I merge the two accounts?
I signed up for an "Apple ID" and an "Apple Support Communities username" separately using the same e-mail address. Is there any way to merge the two accounts?
I signed up for "Apple Support Communities" several years ago to get help with Apple products. I then signed up for an "Apple ID" later on to buy stuff at the iTunes Store.
I was trying to access "Apple Support Communities" using my Apple ID and I get prompted to choose a username. But when I type my current username, it says the username is already taken. Alternatively, if I try to choose a new username to go along with my Apple ID, I get a message saying that there is a username already assigned to my e-mail address.
For some reason, "Apple Support Communities" is not intuitively syncing the two accounts together despite the fact that they are linked to the same e-mail address.
I don't want to cancel either of these accounts since I have activities using one/the other that I do want to preserve.
Can anyone help me merge these two accounts together?
Thanks.I will do it for you. I can't say they will take any action, they operate in their own way, but if they feel there may be a threat to your security they will normally take it seriously. My guess is they would eMail their actions to you, though not to me of course.
I hope this will help.
Okay; I've now reported the thread.
Message was edited by: seventy one -
MacBook Crash and Apple Support
Not sure if anyone else has had this experience. First, I am a brand new Mac user. Bought the new MacBook Pro i7 with 8GB of RAM as a switch from my PC laptops.
Any other big crashes out there? Just wondering if there is a systemic hardware issue?
I had the new laptop for a total of 4 days before it crashed hard. on the first full day of use, it started crashing with the veil of grey and the message that a serious error had occurred and I needed to hold down the power button to restart. It crashed a total of 6 times in 4 days (2 days of real use) before I could get to the Genius Bar.
They stated that was obviously not normal and that I should request a new unit from AppleCare, which I did as an advanced replacement. I was hoping to keep my crashing laptop just to get more used to the Mac. However, after the Genius Bar did an archive re-install, the computer immediately crashed twice while in the store.
We then attempted to do an Erase and Install, and the unit would not install the fresh load of Mac OS X. The Genius Bar rep said it definitely looked like a hardware issue since it would not re-install the software, so I had to send the unit back ahead of receiving a replacement.
As for customer service, there was absolutely no urgency to get a replacement laptop to me. It was a customized unit and it is finally due to arrive today, but it has taken 10 days since I ordered my advanced replacement.
I will tell you that this has been a very frustrating and disappointing start to my Mac usage. And customer support could have made that bad experience so much better, but their lack of action and mis-statements actually made it worse.
Sorry, I was hoping for a much better experience. I am still hoping that IF the second MacBook works I can see that I made the right decision.
LewieEHi A Brody,
Lemons do happen and while that was a disappointment, the Genius Bar guys did a great job. I will say my expectations were higher for Apple based on everything I heard trying to make my decision to swap from a PC.
The first customer service rep I spoke to when I setup the advanced replacement stated that this unit would be put at the head of the que as it was a replacement for defective unit. The second rep I spoke with said advanced replacements have the lowest priority and it should have been returned as a zero dollar replacement and by him changing it to that, especially since my return unit had been received, would cause it to jump to the head of the shipments. The third person I spoke to said it just had to be processed in the normal 5-7 day shipping replacement and there was nothing they could do.
When a customer has a problem, customer service can make or break that experience. In fact, customers that have had a problem and had a positive resolution to that problem are shown to be more loyal than customers that have never had a problem at all.
Regards,
LewieE -
Many problems and Apple Support isn't coming up with answers
Bought an apple tv yesterday. Am not happy.
I was on the phone with a tech for 2 hours yesterday. He had to guide me through upgrading it's software. But he couldn't resolve the problem I have with renting a movie on apple tv. Had me send an email to support!!!!!
Pictures and music sync and work fine. What doesn't is this:
1. Attempting to play a purchased tv show (sync'd from iTunes) on apple tv, after I select the tv show on the apple tv interface, apple tv gives me the following message "apple tv is not authorized to play this content."
2. Apple TV does not allow me to rent movies, it gives me an error message that it does not recognize my apple id or password. I assure your, after many tries with the tech rep on the phone, I know I didn't type it in wrong.
3. Apple TV is not able to access iTunes to authorize sync'ing a movie I rented on iTunes. I don't think this is even sych'ing. Please don't tell me that iTunes rented movies are not enabled to be sync'd (not a feature?).
4. Apple TV searches on YouTube gives the error message "content not found cannot communicate with YouTube please try again later."
Apple TV does play trailers for the movies available to rent. I expect this means it is able to download this off the internet.
So anyone want to try to beat apple's supports next 24 hour window for suggestions. It will be very much appreciated.
Other details:
cable internet (tv, tele, internet all in one package)
Airport express (cable modem goes direct to the Airport express)
iMac sunflower OSX 10.3.9 (yes I know its old (5 years), but it still works fine - directly connected to airport via cat5a ethernet connection, no airport )
MacBook OSX 10.4.11 connects via airport.
Canon MX300 connected to airport express via USB.
I'm in NY with a USA apple id.
Computer was purchased and used in the UK before I moved back to the USA
Thanks,
Dan
Message was edited by: longtalltexanI had such a strange experience.
I bought 2 160GB ATV's to replace my original 40GB. One worked, right out of the box using wireless.
The other, using wired Ethernet couldn't connect to Apple store to rent movies as described in many posts.
I tried putting it on wireless. I tried removing WEP. I downloaded the newest update. I reset the machine by taking out the power for 1/2 hour and then coming back.
I gave up after 2 hours.
I took it to the apple store today and replaced it and the new one worked right out of the box in wireless mode. Go figure.
Apple support was useless.
--Jeffrey
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