Bluetooth causing dropped calls?
If I'm on my iPhone 4S near my new Macbook Pro setup on my desk (with a bluetooth keyboard and mouse) I drop 100% of my calls. Does anyone know if a wi-fi or bluetooth connection can cause a disturbance? This just started happening when the computer came into my house - I never drop calls anywhere else!
doubt it bluetooth is only 1watt or something gsm signals are many watts
as in bluetooth is a very weak signal compared to gsm
Similar Messages
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Phone Time Out Causing Dropped Calls
Hi,
When I'm on talking on the phone for more than a couple minutes the screen times out which causes the call to be dropped during mid-conversation. Is there a setting to prevent this from happening?
Current Settings:
Security Timeout is set for 1 HR
Allow Outgoing Class While Locked - Yes
Current OS: 4.6.1.231Actually, now I don't think this is related to the screen turning off. In fact the calls aren't being dropped either.
For some reason, during some calls I'll be able to hear the person fine one moment and then not be able to hear them the next while still being connected with them able to hear me.
What can I do to get this fixed? -
IPhone 4S receiving iMessage causes dropped call.
Did anybody else run into this situation?
While on call I receive an iMessage and the phone is suddenly mute.
You think by clicking on OK or Later, or whatever, should allow you to continue
the call....
Regardshttp://support.apple.com/kb/ts2755
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My Droid 2 frequently drops calls while I'm talking. Does anyone else have this problem? I don't want to go to a Bluetooth device because I just don't get enough calls to justify walking around with something in my ear.
There are a few things that could cause dropped calls. First check the Coverage Locator to verify the coverage in your area. Also, how long has this been happening? What area are you located? There could be an outage in your area. Lastly, when did you last update the preferred roaming list (PRL)?
To update the PRL:
Power on the phone within the Verizon Wireless coverage area.
Dial *228then press SEND(this call is airtime free and may take up to 2 minutes).
When prompted, press 2for the option to update the PRL.
Once completed, a confirmation message will appear to informing that the phone has been re-programmed with the new PRL.
Press Endto terminate the call.
Power cycle the phone to complete the update. -
4.3.2 iPhone upgrade and dropped calls.
Since upgrading to the 4.3.2 OS three days ago, I've been experiencing numerous dropped calls on the order of one every minute. Calls linger in limbo before connecting and then drop. Antena signal reads 3 bars. I'm missing calls too. I live in the same area and have NEVER had a problem with dropped calls until this update and it is really causing problems. Why? Is the phone failing? Is this an update problem? Is this a network problem? Is anyone else experiencing this?
I am experiencing the same issue here in Germany, Network is T-Mobile.
Since upgrade to 4.3.2 I have dropped calls regularly with my iPhone4!!
This is getting more and more annoying.
What happens is: I am starting a call or am receiving a call. The call stays up for 1-5 minutes. During that time (randomly differs from 30 seconds to 5 minutes) all of a sudden the person on the other side does not hear me anymore! I am still able to hear him/her! After around 5-10 seconds after that happening, the connection is lost/cancelled. This is happening independently of the amount of bars, meaning it does not matter whether I am having 5, 3 or just one bar.
Please Apple solve this!! I cannot use my phone anymore the way it is supposed to work! Never had this issue before the upgrade in the same places - in fact, before the upgrade, I did not experience ANY dropped call whatsoever!!
BTW: I tried reboot, reset of all settings, backup, etc. - no positive effect. -
I have been a customer with Verizon, since 1996. Recently, my husband has been added onto my account. We have both been experience drop calls. My husband contact Tech support for over 2 weeks. We were pretty upset to be paying a lot of money for a service that didn't work. Verizon advised us that would upgrade both of our phones (to see if that solved the problem). Ok...this is where Verizon has forgotten customer service rules. He order 2 phone...one for himself, one for me. 1st the wrong address on the package..Fedex couldn't deliver...2nd...missing condo number Fedex couldn't deliver again...(2nd call to Verizon)...3rd package was finally deliver with 1 phone...missing my phone. Contacted verizon rep...reorder my phone again..but sorry we cannot give the same price as quoted on 21April...even though...its our mistake...Ok...Ok..what a surprise..but we can do this...after 65 minutes...found a price that was a little bit more...fine...just order the phone....I reordered phone on 28April...on the April 29...no email..so I can Verizon for the 4times in a few days..sorry your order was delay due to our Fraud dept. OK...talked to fraud dept...ok..account is good..will release phone and ship. OK...Next day, no email with deliver confimation. Contact Verizon 5 times now...sorry..your order was cancelled...YES...cancelled again...2nd time now...but we can reorder...OK...sorry but we cannot honor that price that was quoted..really...agent messed up...again...but we can do this for you....I don't understand...your mistake...ALL the times...
Strange ...how my order gets cancelled twice by Verizon's mistake....yet you cannot honor prices that your agents quoted!!!
I didn't reorder the phone....I cannot in good faith same with a company that does not stand behind their own mistakes...and worse...they make the poor customer pay for it...
I will not be renewing my contact...its time to Cricket Wirless...which my sister-in-law loves for half the cost....I hope that you aren't complaining about dropped calls INSIDE your condo because no amount of switching or upgrading devices will solve that.
VZW will not guarantee service inside of any structure. There are just too many factors. If the problem is inside then you might want to look at one of the following:
1.) Network Extender (may cause issues for others in a condo or apartment style setting)
2.) A Google Voice Number (Free with a Gmail email address), downloading Google Hangouts Dialer and forwarding your calls to the GVN so that you can make and receive calls over Wi-Fi. -
Phone Dropping calls and disappointed in Verizon
Very disappointed in Verizon Wirelessly. Over the past year my phone has continuously dropped calls. It's getting worse and worse. I went from have decent service 3 years ago to only being able to talk in my bedroom and kitchen over the past year. over the past six months I had to start going outside and now that's become a problem. Even in the town I live there are now many dead spots. 90 percent of my calls drop a day. at times phone won't even ring Some calls and text don't even come through until hours later. People are thinking that I am ducking thief calls, and I'm tired of explaining the situation to them. To make matters worse I have contacting Verizon several times over the past year only to be given the run around. I've been promised help but nothing. some were supposed to call me back with a solution but nothing. I was told a tech was coming, never saw them. I was told to buy a network extender almost 300.00 dollars, but why should I have to pay for this when I'm alrwady paying you every month. I tired of giving Verizon the benefit of the doubt, but I'm close to leaving them and taking many in my community with me, cause im not the only one suffering. Verizon step it up and give me what you promised "the most reliable service in America"
oh and yes I have powered off phone, reset phone, replaced phones 3 times. I've done it all. So once and for all please HELP!!I am very disappointed at Verizon. I am very very angry right now. I called their customer service about getting a second line on my account and asked them if they had a return policy or if the device is lost or stolen would I be liable. Both customer service reps that I spoke to on the phone both said that I would be able to stop the service as long as it was within the 14 days of purchase. The only money I would not get back would be the money that I would have paid for the telephone, the activation fee and that is ALL. I was going to take the risk and do this and ofcourse we would have to purchase the insurance. But I even had the second customer service rep verify with her supervisor that if the phone was lost or stolen that we could stop the service and would not be responsible for anything more and the two year activation would be stopped. She put me on hold and verified it and came back and said that I was correct and that that was true. So I told her then I will go ahead and go to a verizon store and purchase a phone. When I got there, I was told that it was NOT true. I asked them to open the conversation from customer service and they did and he saw it, but the supervisor at the store would not let me see it.. as if it is a BIG secret. If they can't be honest about it in the beginning then imagine how they are going to screw you in the end. I finally had to walk out and I am so so so disappointed. I want to cancel my existing service, but they have everyone by the balls... and they now it. Something has got to change... Government, NOW it's time to get involved. Anyone with me... say HEY!
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IPhone 5 drops calls as fast as my confidence in Verizon
I've been a happy Verizon wireless subscriber for roughly the past 7 years. I've always had LG flip phones, and in that time have had perhaps 2 dropped calls. In July 2013, I upgraded to an Apple iPhone 5 16GB in black. As each day passes, and my iPhone 5 drops more and more calls, my regret about the poor choice I made in accepting Verizon's offer to upgrade, exponentially increases.
I live in the same home as I did with all of my LG flip phones that performed flawlessly on the Verizon Network. Never was there a dropped phone call. I transmitted a great deal of data via text and picture messaging with out any significant or frequent slowdowns in speed. I never had problems in the timely receipt of my incoming texts. When I turn on either of my old LG phones and place them next to my Apple iPhone 5, they all match, showing 2 or 3 bars of service and LTE.
Conversely, my regrettable, disappointing, and obviously flawed Apple iPhone 5 does outperform all others when it comes to call dropping dependability. I can count on my iPhone to drop 100% of the incoming and outgoing calls, 100% of the time in my bedroom and in my home office. The rest of my home is about a 70/30 crap shoot in favor of it eventually dropping the call where none were ever dropped in the prior 7 years of my Verizon service using LG phones. People will send me text messages over the span of hours, or a day, and they appear to stack up somewhere until I receive an incoming phone call which pushes all of them through at the same moment as the phone begins to ring. Never had that problem before. People will phone me, and I never hear my phone ring or receive a missed call notification. Hours later my iPhone will suddenly go off with the voice mail notification, all the while between showing 2 or 3 bars of reception when I check the phone wondering why expected calls haven't called me, yet. Short of having to walk outside, trying to have a voice conversation on my iPhone 5 reminds me of the old days, and the family having to get into those awkward "TV viewing positions" and holding old style TV antennas and aluminum foil just to get a favorite station to come in better. Thanks to my Apple iPhone 5, I have to do the same "assume the position" when trying to send any picture or large data files.
No, I do not have a case on, or around my phone.
Yes, I keep my iPhone 5 in the same indoor locations that worked well for LG, and have looked for other "convenient" places to locate them for potentially better reception, with no luck.
I am located in zip code 98663.
The 4G coverage map indicates my location is deep within Verizon's "supposed" coverage area.
I've done the recent IOS 7.0.4 software upgrade, and I think it got worse afterwards, if possible.
All 3 roaming functions are enabled.
I've tested the device in multiple places in and out of the house. It does NOT drop calls outside and data is faster, HOWEVER the iPhone continues to register the same 2 or 3 bars of reception outside as it does inside, including LTE.
I do not power cycle daily, but I do power cycle often.
I have tried resetting the Network Settings in the past.
When others are in my home and are serviced by Sprint and AT&T and others, I can use their non-Apple, non-Verizon, phones, and have ZERO DROPPED CALLS indoors.
I've been told I need one of those $250 network extenders. HAHAHAHA!!! Never had one problem in 7 years in the same house on the Verizon wireless network prior to my poor decision to accept Verizon's upgrade offer. Why, exactly, is it my responsibility to pay $250 to fix a problem that has clearly resulted from either a phone that is lacking in quality that Verizon (ironically?) "upgraded" me to into, a wireless network that is inadequately designed in my area to be compatible with some of the products Verizon sells, or both.
This whole nightmare has severely diminished my confidence in Verizon's commitments to both quality and customer care. I sincerely hope that this plea for help from Verizon will bring an acceptable resolution and restoration of my confidence that Verizon is still willing to defend it's once good reputation, and is the wireless provider that I should be proud to be a member of, for the rest of my life. Hate to jump ship, but if there is no loyalty towards customers, why stay?
Thank you.KinquanaH_VZw:
Thank you for the reply to my concerns.
I have not had a trouble ticket created over this problem. Since the iPhone 5 continuously drops calls, I have not tried to call *611 from it due to the long hold times. Early on, I made several attempts from my land line to call the 800-922-0204 number for customer service. After holding for up to 20 minutes on different days of the week and at different times of the day and never reaching an agent I became frustrated and chose to live with the problem, realizing that Verizon would be of no help to me. When I finally became disgusted with the call dropping, and related poor reception issues, I decided to research the problem, read what others had experienced, how they coped, what problems they specifically reported, how they communicated their problems, how they were treated by Verizon, and finally what solutions were offered by Verizon, and the ability of those solutions to improve the problem to the satisfaction of the complaining/unhappy customers.
From what I was able to dig up, it appeared that replacing the iPhone was successful in satisfying the customers issues with call dropping less than 10% of the time. Statistically speaking, I felt that replacing one iPhone for another would be a waste of my time. Besides, if I can't get through to customer service on the phone, requesting a replacement is the least of my concerns.
You mention some other things that can affect service:
-Location of tower - Lived in same home for almost 50 years. Unless you moved the tower the day I activated my iPhone and deactivated my LG Chocolate (which received flawless reception in my home). I doubt that is the problem.
-Building structure - Again lived here for almost 50 years. It has not changed since the LG had flawless reception and the iPhone has been less than satisfactory.
-Weather - In the 4 years with the LG Chocolate we had about every type of weather that is typical for this region, and never a problem. In the 6 months I've had the iPhone, the weather here has been pretty consistent and good and there is no noticeable difference to the constant call dropping.
-Tower congestion - Admittedly there were consistent blocks of time Monday-Friday that I did notice the LG slow a bit on data transmission, and attributed it to tower congestion. However, even at minimal usage times, such as 2, or 3, or 4 AM, the iPhone still is quite reliable in it's ability to drop calls and transmit data slowly.
In addition to the above things that can affect service, please keep this in mind, I have friends with smart phones on other networks, specifically Sprint and At&T. When they visit my home, I am quite envious of their reception, even when putting the phones side by side in worst spots in my home, theirs outperform mine in every test I have asked them humor me by doing. Other friends with Verizon smart phones that are not Apple products, receive better phone and data service/reception in my house than I do, but not as good as those with other providers.
From the data I was able to research, customer complaints and resolutions, and comparisons of reception in my home before and after the iPhone and with other providers, I concluded this:
Were I someday able to get through to customer service, I would be willing to jump through the hoops, as I am now, so that you can verify and collect what ever technical data you need regarding this problem.
Ultimately, I would be offered the same choice, or two, as all others having the same problem with their iPhone as I am. Exchange it for another iPhone, which is unsuccessful about 90% of the time, and/or I should purchase at my own expense a network extender. If I, and others, had always had poor reception/service in my home, I would have no problem paying for one. Since the case is the other way around, I decided to be proactive about my feelings on having to purchase one, resulting in my plea for help on the message board.
I do apologize for the length of my message, but I wanted to try to cover all of the potential questions that would be posed to me in an effort to look for causes that would eliminate the iPhone or the signal quality provided by Verizon of any blame.
Anyway, I am happy to have you open a trouble ticket and to answer any questions that anyone needs to ask, and do what needs to be done to find a solution. If you were unable to locate my account through my user name or email address I will provide that information below so that you can get started. If there is anything that involves asking a lot of questions, I suggest it be done via email, as over the phone will probably even frustrate the technician or CSR who has to call me back 20 times to complete the questions due to call dropping.
I sincerely hope that you are able to find a mutually beneficial solution to this problem.
Thank you,
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator -
Dropped Calls in close proximity to tower
Hi.
I posted this as a response to a similar post, but I'm not sure who may see it, so I'm reposting here. Sorry for the duplication.
I have been having dropped calls in my home chronically since moving to my new house four years ago. Zip code 37917. Close to downtown Knoxville, TN. Here's a brief summary of what's happened so far. The reason for this post is I recently came across an ad for repeaters and outdoor and indoor antennas linked to the repeater, and I'm wondering if they really work - especially when they cost $500 plus.
Brief history of my actions and suggestions from Verizon techs.
1. Initially bought and installed Samsung Range Extender in Aug 2008. Been using it ever since. Yes, I do have it set up correctly and have rebooted it multiple times over the years.
2. Changed phones frequently - even paid full price for a couple of phones. Here's a list of the phones that I have tried - may not be a comprehensive list - but even friends of mine on Verizon have issues connecting and dropping calls in and around my neighorhood and in my home.
Blackberry Pearl and Blackberry Curve
Storm
HTC Incredible
Motorola Razr Maxx
(There's probably others I can't remember)
3. Contacted Tech Support so many times that I have been offered (before I purchased the Razr Maxx this past spring) that since I am in a "known trouble area" that I can opt out of my contract with no penalty.
4. I also have been told to contact Verizon Corporate in Atlanta to see if they can "specifically let me know when these issues are going to be addressed in my area".
I even have a Tier III+ trouble ticket and received from Corporate their generic response of "you can sign up at the link below for the newest products and services".
5. I am, as the crow flies, less than two miles from the nearest Verizon cell tower. I have been told that I am "too close" to the tower to receive consistent service. Been told that the signal spreads out and I am actually underneath the signal.
I have seriously considered leaving Verizon for another service (AT&T), but I have so much money invested in my phones, extender, accessories, etc., that I'm not sure it's worth switching, especially since I travel to rural areas and do get better service in those areas with Verizon than other carriers.
So back to my reason for posting this rant. Do outside antennas that link to an inside antenna and then to a repeater work? And would it work in conjuction with my Samsung Range Extender?
(I will also include a summary of the explanation I provided to corporate last spring or summer and a summary of their response).
Thanks!!
Jeff
RE: Report Service Issue (WFM90584784)
Primary Subject: Network and Coverage
Secondary Subject: Report Service Issue
Message Body: TIER III+ Problem. KNOWN TROUBLE AREA
Told by tech support that this email needs to be forwarded to CORPORATE.
Have had longstanding dropped call/service issue in our neighborhood and
have been told its a known trouble spot, even though we are very close to
Verizon cell towers.
I have talked to numerous upper tier tech support/engineers over the last
three years with nothing resolved yet about dropped calls in my area, including
my home. I do have NETWORK EXTENDER.
I have been told I can get out of my service contract with no fee. I want to
avoid that, if possible, unless I can be reimbursed for all my equipment:
Network Extender, four smartphones including Samsung Charge that I paid full
price for, MiFI 4G LTE broadband, etc. unless they would all work with a
different network.
I have been Verizon customer since mid 1990s.
What I need to know is SPECIFICALLY what is being done to fix this issue in
my area, if anything, and what TIME FRAME am I looking at to have the issue
resolved. Otherwise, I will have to switch carriers.
Everything is logged on my Tech Support Screen log. Please review that and
respond to this.
Thank you.
THEIR RESPONSE IN PART:
Thank you for contacting our Verizon Wireless Technical Support Website. We
apologize for the inconvenience with network access while using your Verizon
Wireless products and services. We are happy to assist you with your questions.
We apologize for the delayed response to your email and for any
inconvenience this may have caused. Verizon Wireless has a strong customer
commitment to delivering the best from our service and staff. We are
disappointed to hear the service you received did not reflect this commitment.
We'd appreciate the opportunity to restore your confidence in us and prove we
are worthy of your continued business. We would hate to lose a valued customer.
Thank you for providing details regarding your trouble and concerns. For
assistance with contacting our corporate office, please see the address below.
Verizon Wireless
PO Box
GA 303
Additional information regarding your concern can be found below.
Verizon Wireless radio frequency (RF) engineers and system performance
engineers regularly evaluate network coverage and performance to identify
locations that may require additional coverage. Based on their analyses and
recommendations cell site construction or other improvements are then planned
and budgeted accordingly. Currently we are not aware of network changes within
the area specified. We truly apologize we are unable to provide specifics
regarding our network.
If you would like to receive e-mail updates regarding new products and services,
please click on the "Sign Up" link located at the bottom of our
website below:
http://www.verizonwireless.com.....
We hope you find this information helpful. Other network tips and helpful
product information can be found at the link below:
http://support.verizonwireless.com.....
It has been a pleasure assisting you today. We make it our personal goal to
resolve all of your concerns. We sincerely hope that you feel we have done that
today. Should you feel your current concerns are not fully resolved, please
reply back to this email or call us at 1-800-922-0204 and we will happily
address them for you. We appreciate your business and thank you for choosing
Verizon Wireless.
Sincerely,
(name omitted by me)Thanks for replying, Brian.
A - Yes, it is a Verizon tower about 1 1/2 miles as the crow flies. I've been told there are other Verizon towers close by.
B - Housing is historic wood frame out (circ. 1890) that's been refurbished with blown foam insulation on exterior walls, dirt to highest point in the attic.
C - RF interference, I've had the problem ever since I moved here and have had different electronic devices in the home and have not explored that possibility completely. But, I do get the Extender confirmation beep, and also have added another 4 hub router, with my main router being Apple Extreme with an additional Airport Express within the last year.
D - I also drop calls sitting on my front and back porch outside. I am right next to Interstate 40, but actually below grade level of the traffic, so that's why I was wondering if I had a little more height if it would help. Interestingly, when I am on I-40 right next to my house, the signal is strong and I don't drop calls - at least that I remember.
Thanks again,
Jeff -
My IPhone 6 128GB with current software using AT&T is dropping 5-10 calls a day. I am calling from an office with good signal strength and in the same location as i did with my 5S which almost never had dropped calls. Is this a hardware or software issue? Is this a common issue with the new IPhones?
Hi jackneedshelp,
Thanks for visiting Apple Support Communities.
If calls are not going through on your iPhone 6, I recommend going through the troubleshooting method found at this link:
iPhone: Troubleshooting issues making or receiving calls - Apple Support
These steps can help identify and resolve the symptom that might be causing the connection issue.
All the best,
Jeremy -
My phone keeps dropping calls what can i do to fix this?
My phone is dropping calls, and having trouble downloading apps over the 3G.
The first thing I'd try is resetting the phone. Press and hold both the home and sleep buttons for 10 seconds or so until the Apple logo appears. You won't lose any data. The iPhone 5 also has a sleep button replacement program. If you have one with the bad button that may also be causing the problem.
https://www.apple.com/support/iphone5-sleepwakebutton/ -
Hi,
We use UCCX 5.0.2 and CUCM 6.1.2.
Several times a day some calls are dropped as soon as the agent picks up the call.
If i do a debug isdn q931, I see that call was disconnected from the side of agent. Am I right?
But agent doesn't drop that call.
How can I resolve this problem?
ISDN Se0/1/0:15 Q931: TX -> CALL_PROC pd = 8 callref = 0x813E
<009>Channel ID i = 0xA98389
<009><009>Exclusive, Channel 9
ISDN Se0/1/0:15 Q931: TX -> ALERTING pd = 8 callref = 0x813E
<009>Facility i = 0x9FAA06800100820100A10B0201010201018003495652
<009>Progress Ind i = 0x8088 - In-band info or appropriate now available
ISDN Se0/1/0:15 Q931: TX -> CONNECT pd = 8 callref = 0x813E
<009>Facility i = 0x9FAA06800100820100A10B0201020201028003495652
<009>Connected Number i = 0x0081, '1502'
.Oct 20 12:13:53: ISDN Se0/1/0:15 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x013E
.Oct 20 12:13:53: ISDN Se0/1/0:15 Q931: TX -> FACILITY pd = 8 callref = 0x813C
<009>Facility i = 0x9FAA06800100820100A11A0202D39902010C30110A0100A0098004313835320A01010A0100
ISDN Se0/1/0:15 Q931: TX -> DISCONNECT pd = 8 callref = 0x8134
<009>Cause i = 0x8090 - Normal call clearing
ISDN Se0/1/0:15 Q931: RX <- RELEASE pd = 8 callref = 0x0134
ISDN Se0/1/0:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x8134Graham, We use g711 codec and have two regions, but in this call only one region takes part(with g711).
I noticed that some day it happens with one agent most of all, someday with another agent..
Logs from CAD of agent:
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1883 GetDebugInfo --------------------- Begin: AGENT_STATE_EVENT ---------------------
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1937 AGENT_STATE_EVENT: MonitorID is 0
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1938 AGENT_STATE_EVENT: AgentState is TALKING
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1939 AGENT_STATE_EVENT: NextAgentState is AVAILABLE
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1940 AGENT_STATE_EVENT: SkillGroupStateElement is 4
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1941 AGENT_STATE_EVENT: StateDurationElement is 0
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1942 AGENT_STATE_EVENT: SkillGroupNumberElement is -1
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1943 AGENT_STATE_EVENT: SkillGroupIDElement is -1
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1944 AGENT_STATE_EVENT: SkillGroupPriorityElement is 0
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1945 AGENT_STATE_EVENT: EventReasonCodeElement is 0
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1946 AGENT_STATE_EVENT: AgentIDElement is EREG-24
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1947 AGENT_STATE_EVENT: AgentExtensionElement is 1854
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1948 AGENT_STATE_EVENT: AgentInstrumentElement is (null)
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1949 AGENT_STATE_EVENT: AgentID_LongElement is EREG-24
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD2195 GetDebugInfo --------------------- End: AGENT_STATE_EVENT ---------------------
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1815 AgentState TALKING NextAgentState AVAILABLE
2011-10-28 12:02:04.286 DEBUG [0x9e8] Agent: AW0177 StateCallback - CallID:0, CallState:AS_INSESSIONPENDING_READY
2011-10-28 12:02:04.286 DEBUG [0x9e8] Agent: AW0255 Begin ProcessEvent, CallID:0, CallState:AS_INSESSIONPENDING_READY
2011-10-28 12:02:04.286 DEBUG [0x9e8] Agent: ASM0212 Begin handling agent state event - AS_INSESSIONPENDING_READY with reason code 0
2011-10-28 12:02:04.286 DEBUG [0x9e8] Agent: ASM0273 Update StatusBar text with agent state: Talking
2011-10-28 12:02:04.286 DEBUG [0x9e8] Agent: CChatAPI::SetAgentAcdState for Ext-1854|State-2011-10-28 12:02:04.286 DEBUG [0x9e8] FCCClient::setAgentAcdState: Begin.
2011-10-28 12:02:04.286 DEBUG [0x9e8] FCCClient::setAgentAcdState: Begin. Ext: 1854, agentState: Unknown, stateTransitionMask: 590021, reasonCode: .
2011-10-28 12:02:04.286 DEBUG [0x9e8] FCCClient::setAgentAcdState: Calling the server IDL setAgentAcdState function.
2011-10-28 12:02:04.286 DEBUG [0x9e8] FCCClient::setAgentAcdState: End. return_code: 0.
2011-10-28 12:02:04.286 DEBUG [0x9e8] Agent: ASM0497 Begin writing agent state data to RASCAL
2011-10-28 12:02:04.286 DEBUG [0x9e8] Agent: ASM0683 Sending AS_SELECTED agent state change to RASCAL with GID=1319774680
2011-10-28 12:02:04.286 DEBUG [0x9e8] Agent: ASM0747 End writing agent state data to RASCAL
2011-10-28 12:02:04.286 DEBUG [0x9e8] Agent: ASM0425 End handling agent state event - AS_INSESSIONPENDING_READY
2011-10-28 12:02:04.286 DEBUG [0x9e8] Agent: VCL0249 Begin update for callID 0 with call state AS_INSESSIONPENDING_READY and new callID 0.
2011-10-28 12:02:04.286 DEBUG [0x9e8] Agent: VCL0259 CallID is empty - nothing to update - returning.
2011-10-28 12:02:04.286 DEBUG [0x9e8] Agent: AW0738 End ProcessEvent, CallID:0, CallState:AS_INSESSIONPENDING_READY
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD1883 GetDebugInfo --------------------- Begin: CALL_CONNECTION_CLEARED_EVENT ---------------------
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD2037 CALL_CONNECTION_CLEARED_EVENT: MonitorID = 1854
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD2038 CALL_CONNECTION_CLEARED_EVENT: ConnectionCallID = 23041381
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD2039 CALL_CONNECTION_CLEARED_EVENT: LocalConnectionState = LCS_NONE
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD2040 CALL_CONNECTION_CLEARED_EVENT: EventCause = CEC_REDIRECTED
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD2041 CALL_CONNECTION_CLEARED_EVENT: ReleasingDeviceID = 1550
2011-10-28 12:02:04.286 DEBUG [0x9e8] PhoneDev: PD2195 GetDebugInfo --------------------- End: CALL_CONNECTION_CLEARED_EVENT ---------------------
2011-10-28 12:02:04.739 DEBUG [0x9e8] Agent: MF2813 User clicked ANSWER/DROP button
2011-10-28 12:02:04.739 DEBUG [0x9e8] Agent: MF2857 User clicked DROP button
2011-10-28 12:02:04.739 DEBUG [0x9e8] PhoneDev: PD1298 Drop: Success to Drop call to callID 23041381. InvokeID 146
2011-10-28 12:02:04.739 DEBUG [0x47c] STCPClient::Receive: bytesRead = 8, bytesReceived/bytesExpected = 8/8
2011-10-28 12:02:04.739 DEBUG [0x47c] STCPClient::Receive: bytesRead = 4, bytesReceived/bytesExpected = 4/4
2011-10-28 12:02:04.739 DEBUG [0x47c] PhoneDev: PD0440 HandleMesgFunc: Posting WM_ACMIEVENT
2011-10-28 12:02:04.739 DEBUG [0x47c] STCPClient::Receive: bytesRead = 8, bytesReceived/bytesExpected = 8/8
2011-10-28 12:02:04.739 DEBUG [0x47c] STCPClient::Receive: bytesRead = 36, bytesReceived/bytesExpected = 36/36
2011-10-28 12:02:04.739 DEBUG [0x47c] PhoneDev: PD0440 HandleMesgFunc: Posting WM_ACMIEVENT
2011-10-28 12:02:04.739 DEBUG [0x47c] STCPClient::Receive: bytesRead = 8, bytesReceived/bytesExpected = 8/8
2011-10-28 12:02:04.739 DEBUG [0x47c] STCPClient::Receive: bytesRead = 85, bytesReceived/bytesExpected = 85/85
2011-10-28 12:02:04.739 DEBUG [0x47c] PhoneDev: PD0440 HandleMesgFunc: Posting WM_ACMIEVENT
2011-10-28 12:02:04.755 DEBUG [0x9e8] PhoneDev: PD1883 GetDebugInfo --------------------- Begin: CALL_CONNECTION_CLEARED_EVENT ---------------------
2011-10-28 12:02:04.755 DEBUG [0x9e8] PhoneDev: PD2037 CALL_CONNECTION_CLEARED_EVENT: MonitorID = 1854
2011-10-28 12:02:04.755 DEBUG [0x9e8] PhoneDev: PD2038 CALL_CONNECTION_CLEARED_EVENT: ConnectionCallID = 23041381
2011-10-28 12:02:04.755 DEBUG [0x9e8] PhoneDev: PD2039 CALL_CONNECTION_CLEARED_EVENT: LocalConnectionState = LCS_NONE
2011-10-28 12:02:04.755 DEBUG [0x9e8] PhoneDev: PD2040 CALL_CONNECTION_CLEARED_EVENT: EventCause = CEC_NONE
2011-10-28 12:02:04.755 DEBUG [0x9e8] PhoneDev: PD2041 CALL_CONNECTION_CLEARED_EVENT: ReleasingDeviceID = 1854
2011-10-28 12:02:04.755 DEBUG [0x9e8] PhoneDev: PD2195 GetDebugInfo --------------------- End: CALL_CONNECTION_CLEARED_EVENT ---------------------
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: AW0177 StateCallback - CallID:23041381, CallState:CS_DISCONNECTED
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: AW0255 Begin ProcessEvent, CallID:23041381, CallState:CS_DISCONNECTED
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: CChatAPI::ChangeCallStatus for this party: Ext-1854|Type-2011-10-28 12:02:04.755 DEBUG [0x9e8] FCCClientAPI::tpCallStatus: Begin.
2011-10-28 12:02:04.755 DEBUG [0x9e8] FCCClientAPI::tpCallStatus: Begin. ext: 1854, userType: Agent, userName: 1854, callID: 23041381, callState: Inactive, duration: 0, direction: Inbound, SkillGroup: .
2011-10-28 12:02:04.755 DEBUG [0x9e8] FCCClientAPI::tpCallStatus: Calling the server IDL callStatus function.
2011-10-28 12:02:04.755 DEBUG [0x9e8] FCCClientAPI::updateCallIDMap: Call state is inactive. Deleting the call party from the call list.
2011-10-28 12:02:04.755 DEBUG [0x9e8] FCCClientAPI::updateCallIDMap: call id <23041381>:
2011-10-28 12:02:04.755 DEBUG [0x9e8] FCCClientAPI::updateCallIDMap: party 1854;
2011-10-28 12:02:04.755 DEBUG [0x9e8] FCCClientAPI::updateCallIDMap: .
2011-10-28 12:02:04.755 DEBUG [0x9e8] FCCClientAPI::updateCallIDMap: remove call party <1854> from call list.
2011-10-28 12:02:04.755 DEBUG [0x9e8] FCCClientAPI::updateCallIDMap: No party on this call, delete the call from call list.
2011-10-28 12:02:04.755 DEBUG [0x9e8] FCCClientAPI::tpCallStatus: End. return_code: 0.
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: AW0592 Process Event - Delete the appearance for CallID:23041381, CallState:CS_DISCONNECTED
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: AW1746 Sending call data to RASCAL with GID=83690280
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: AW1106 Entering CheckCallStateRules
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: AW1172 Entering CheckEventRules
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: AP1240 Rule: , Event Name: Dropped
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: AW1285 Leaving CheckEventRules
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: AW1163 Leaving CheckCallStateRules
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: AW0967 Entering DeleteAppearance, pos = 4F39FAC
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: AW1045 Leaving DeleteAppearance
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: TF0120 New Event : CS_DISCONNECTED with CallID 23041381 and NewCallID 0
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: TF0177 Retaining call data on disconnect for CallID 23041381
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: TF0292 Raw Enterprise Data for CallID[23041381]: ANI
3832181278
255
DNIS
3998
254
Layout
default
252
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: TF0254 Raw Call Activity Data for CallID[23041381]: 3998,Route Point 3998,9,1319777924,1319777924,1319777924|4,ER_CSQ,10,0,1319777938,0|1854,EREG-24 ,2,1319777938,0,0|
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: CV0693 About to display data...
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: CV0845 Found timer for CallID 23041381
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: CV0876 Deleted timer to list for CallID 23041381
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: VCL0249 Begin update for callID 23041381 with call state CS_DISCONNECTED and new callID 0.
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: VCL0309 No appearance data found for callID 23041381, checking to see if call in list needs to be deleted.
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: VCL0321 Deleted Call ID:23041381 from list (Row:0)
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: LM0872 CLayoutManager::VoiceContactListHide current height is 38
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: LM0416 CLayoutManager::ShrinkMainWindow current height is 76
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: LM0417 CLayoutManager::ShrinkMainWindow reqeusted change in height is 38
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: LM0542 CLayoutManager::ShrinkMainWindow new height is now 38
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: LM0544 CLayoutManager::ShrinkMainWindow height will not be locked
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: LM0548 CLayoutManager::ShrinkMainWindow covered height is 0
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: LM0549 CLayoutManager::ShrinkMainWindow locked height is 0
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: LM0550 CLayoutManager::ShrinkMainWindow new height is 38
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: VCL0343 Update completed with no appearances left - returning
2011-10-28 12:02:04.755 DEBUG [0x9e8] Agent: AW0738 End ProcessEvent, CallID:23041381, CallState:CS_DISCONNECTED
It looks like agent clicks drop, but agent doesn't do it.
After th logout and login of CAD it helps for approximately an hour, and then dropped calls appear again.
In MIVR there is first CLEAR_CONNECTION_REQ from connectionDeviceId: 1854 too.
166342872: Oct 27 11:40:21.296 NOVST %MIVR-ICD_CTI-7-UNK:ClientConnMgr: Processing msg on socket:Socket[addr=10.205.3.32,port=56077,localport=42027] Msg is {length=28 type=CLEAR_CONNECTION_REQ,invokeId=65, peripheralId:1, connectionCallId:23015022, connectionDeviceIdType: 0, connectionDeviceId: 1854, agentInstrument: 1854 }
166342873: Oct 27 11:40:21.296 NOVST %MIVR-SS_RM-7-UNK:Processing msg: CTIClearConnectionReqMsg CTIMgrTPCCReqMsg Socket:Socket[addr=10.205.3.32,port=56077,localport=42027] invokeID:65, peripheralId:1, connectionCallId:23015022, connectionDeviceIdType: 0, connectionDeviceId: 1854, agentInstrument: 1854
166342874: Oct 27 11:40:21.296 NOVST %MIVR-SS_RM-7-UNK:TPCCRegMsgHandler.getRmCmCallContact: agent ext - 1854 callId - 23015022
166342875: Oct 27 11:40:21.296 NOVST %MIVR-ICD_CTI-7-UNK:OutboundMsgProcessor: got message: { CLEAR_CONNECTION_CONF }
166342876: Oct 27 11:40:21.296 NOVST %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: TermConnDroppedEv received for call 23015022 [6237806/1] and agent EREG-24
166342877: Oct 27 11:40:21.296 NOVST %MIVR-ICD_CTI-7-UNK:OutboundMessageprocessor : sending msg : { length=-1 type=CLEAR_CONNECTION_CONF,invokeId=65 to socket: Socket[addr=10.205.3.32,port=56077,localport=42027] }
166342878: Oct 27 11:40:21.296 NOVST %MIVR-SS_CM-7-UNK:ContactMgr.getRmCmContact(6237806/1) returns 23015022 [6237806/1]
166342879: Oct 27 11:40:21.296 NOVST %MIVR-SS_RM-7-UNK:classifyCall: 6237806/1 1854
166342880: Oct 27 11:40:21.296 NOVST %MIVR-SS_RM-7-UNK:RmCm contact 23015022 [6237806/1] has internal type IAQ, contact type: IAQ for agent EREG-24
166342881: Oct 27 11:40:21.296 NOVST %MIVR-ICD_CTI-7-UNK:MsgHandler : Sent : { CLEAR_CONNECTION_CONF to Socket[addr=10.205.3.32,port=56077,localport=42027] }
166342882: Oct 27 11:40:21.296 NOVST %MIVR-SS_RM-7-UNK:classifyCall 6237806/1 Rsrc: EREG-24 CallingAddr: 1548 LRAddr:1548 Type:IAQ(Normal)
166342883: Oct 27 11:40:21.296 NOVST %MIVR-SS_RM-7-UNK:RIMgrAddressCallObserver: CallInvalidEv received for call:23015022 [6237806/1]
166342884: Oct 27 11:40:21.296 NOVST %MIVR-SS_RM-7-UNK:Processing msg: SessionTerminatedMsg (Rsrc:EREG-24 ID:6237806/1 Type:IAQ Cause:DROPPED Abort Exception:null)
I can't find any reason for this behavior..:( -
Dropped calls on micro cell cell from weak tower signal
They all drop calls when the phone gets even the least amount of signal from a tower. This happens in South Carolina,Florida,New Jersey. So the problem is nation wide. This problem was identified back in 2010. Has there been a fix yet?
The "problem" is not nationwide otherwise myself and a lot others would be experiencing the same thing.
There are lots of reason why call may be dropped and the causes are varied. The MicroCell does not need a local tower (macrocell) to connect to when in range of the MicroCell. The macrocell is only required at the time of Initial Activation and then for periodic location verification during night time network maintenance ( which is only done ocassionally).
Certain phones (specifically the Samsung Galaxy line of phones) have difficulty with the MicroCell due to OS protocols which Samsung is aware of but very slow to respond.
If you are experiencing dropped calls you will need to give us specific details of your setup, ISP, phone, etc to see if we can help. Your issue may or may not be related to what you are calling a nationwide problem. -
After Update: Dropping Calls, Phone freezes, and more Force Close messages
Hey everyone,
Just wondering if there is anyone else who has noticed after the update that there has been more dropped calls? Do you chalk it up to the phone trying to switch between 3g and 4g? I normally have my phone on the wifi setting (free wifi on my college campus---saves using my data). Also I've noticed recently that the phone will tend to freeze up once in a while to the point where I have to shut the phone off and reboot. Also I have been getting more error messages using most (if not all) my applications [Pandora, facebook, games] with the only option to force close the program.
Is there any solutions to these annoying little problems? Trying to have a conversation on the phone is virtually impossible without the connection being dropped (have a record of 6 dropped connections in one conversation).
Any help would be appreciated!Hi SV23:
You've listed a number of issues that you are experiencing after the software update, and I would like to help you resolve them. If the force closes seem random, it's likely due to some corruption of the software post-update. Most people can resolve software-related issues via a factory reset. This rules out all of the applications that could possibly cause conflictions with the device. If the phone force closes after a master reset and there are no apps on it, we may need to look into replacement options for the device. You can contact the warranty center directly at 866-406-5154.
Please list any troubleshooting steps that you've completed, and post any updates.
Thanks, -
1.1.3 and dropped calls: Less mW (milliwatts)?
I've continued to wonder about what could be causing my dropped calls in the same spots along I-84, and a "No Service" showing up at my house when before I had 3 bars.
The number one gripe anyone has ever had about the iPhone since day 1 is it's battery performance.
If Apple decided to reduce the overall mW transmit strength in favor of reduced battery consumption, this would entirely explain why calls continue to show on the display as still being connected because the phone is still getting a good RX signal from the tower, while the TX drops out trying to unsuccessfully re-establish the connection.
The person on the other end of the call will often say they lost me at a certain point in a conversation about 1 minute after the call drops. Which of course means I have to repeat everything I said for a minute's worth of a dropped call. Hello annoying!
Are there any benchtesters out there with the right kind of equipment to compare 1.1.2 mW transmit strength vs. 1.1.3 mW transmit strength with an established call to the same number from the same location?Ok I am sitting in the basement with 2 friends watching football. They both have
4 bars and I have 1or none. All 3 phones are 3Gs phones about a week old or less.
I showed them redlaser and they both tried to get it from the app store but couldn't.
The message was they needed to update their software. They had not synced their phones
yet and I had! So did 3.1.2 make my reception worse. 3.1 sure screwed up my old phone.
The Apple ads making fun of Microsoft aren't as funny as they once were.....seems Apple
has it's own problems to me.
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