Bluetooth connectivity issue - HP TouchSmart 23-d117a

I have hp envy23-d117a all-in-one computer. Everything was working fine but maybe I removed some default programs, which I never use. After that, the bluetooth connectivity issue came up. Computer was detecting devices but was unable to connect to any device. I did an online search and found that 3 drivers were outdated on my PC. Without thinking for a moment, I updated all those and after that the bluetooth stopped to pop up in the device manager. I downloaded the ralink bluetooth driver but even after that the computer could not find any device. I thought that a restart might help but after the restart, there was no bluetooth again in the device manager.

Hello Rock-hp,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after some updates you are not able to see let alone use your Bluetooth on your HP ENVY 23-d117a TouchSmart All-in-One Desktop PC. I would like you to review and follow the steps set out in the HP Support document: Using Microsoft System Restore (Windows 8), which will walk you through the process of putting your computer back to the state it was in before the updates.
If the above did not work I am also providing you with the HP Support document: Using Recovery Manager to Restore Software and Drivers (Windows 8), which you can use to restore the original drivers that came with your computer. As these worked for you I think it is best if we put them back.
Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a wonderful day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Message was edited by: jocjacks

IPhone 6 and Bluetooth phone connectivity issues with my vehicle: this is how I fixed it.

With so many threads on this topic, I wanted to detail the steps I took to fix my iPhone 6 Bluetooth issues regarding connectivity to my vehicle and handsfree calling. My phone was pairing with my vehicle without a problem and syncing my contacts and call history but when I attempted to make a call (from either the phone or the vehicle screen) the audio went out and I could not hear the call either through the vehicle speakers or on the phone. The call was going through but I was unable to see it on my vehicle screen and/or hear it either the phone or the vehicle screen.
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If that does not work…
6) Perform a factory reset, erasing EVERYTHING from your phone and set it up as a new iPhone rather than restoring from a backup.
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I was on the phone yesterday multiple times with Apple, Toyota Entune, Verizon and my Toyota dealer. Verizon blamed Toyota Entune, Toyota Entune blamed Verizon and my Toyota dealer blamed Apple. Nobody had a clue how to fix this issue or what was causing it. I don’t know the exact reason why the previous iCloud backups are killing the Bluetooth connections, I just know what worked for me and I thought it was worth sharing.
Good luck.

The new 8.0.2 update DID NOT FIX THIS ISSUE AT ALL. After you power off and on with the phone, same issue as the 8.0, all 3 of my cars lost Bluetooth connection and shows no signal at all. Good job Apple, what a lousy update you guys did.
2011 Lexus ES350
2011 Subaru STI
2012 Mercedes E350.

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Greetings!
After upgrading to SP1 my bluetooth mouse stopped working. The dongle I'm using is being detected fine, and when I scan for the mouse I can find it, but when I try to connect to it I get a "Locate driver" message from Vista. When I let it scan for the driver it is unable to find anything compatible, so when I tell it to scan the CD that came with it again it finds nothing. It's like the Bluetooth HID Device driver is no longer working.
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http://us.kensington.com/html/9403.html
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Hi All,
I tried to find similar question in discussions, but I couldn’t.
After upgrade to OSX Mavericks I have big problem with my magic trackpad connected via Bluetooth. When I start using OSX everything is ok, but after 5-10 minutes I see how trackpad somehow is losing the connection or pointer on the screen is moving with some “jumping” moves. It’s annoying and it happens only with trackpad - when I connect Logitech mouse connected with USB dongle, everything is fine. Sometimes I see that trackpad lose connection at all.
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Hello Kelmex
Start with the article below to troubleshooting the connectivity of your Magic Trackpad. Look for any interference that could be cause it to act erratic as well as battery life on the Magic Trackpad.
Troubleshooting wireless mouse and keyboard issues
http://support.apple.com/kb/ts3048
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Hope your issue is solved.
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MY HARDWARE / SOFTWARE:
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PROBLEM:
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Then suddenly, my PC-Suite Icon show connected again and I'm back in business.
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Mark, my issue was a result of too much fatigue and too few brains. I had merely forgotten to turn on pairing on my bluetooth device. Once I realized my idiotic mistake, it worked immediately. Don’t know what the problem on your side could be. I believe the newest bluetooth technology (iPhone 6) is backward compatible with the oldest bluetooth technology (headphones) so it should work. Might want to check out this link iOS: Troubleshooting Bluetooth connections Good luck!

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Hello,
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Hello:
You have tried most of the things that I would have suggested:
Other things I have tried that haven't worked:
1. Resetting PRAM
2. Resetting SMC
3. Deleting preference files from library
4. Repairing permissions from start-up disk
If you have not don so, trash a preference file (com.apple.bluetooth.plist).
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Barry

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Hi....
Might be corrupted Bluetooth preferences (.plist)
Go to /Library/Preferences
Move the com.apple.Bluetooth.plist file from the Preferences folder to the Trash.
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I have an iPhone 5 and a Volvo XC60 with the Sensus Entertainment System. I pair my iPhone to my car for phone calls and A2DP Bluetooth audio. I had an iPhone 4 prior to my iPhone 5.
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Hey Everyone,
I am pulling my hair out on this one.
I am working on getting unattended installations on a very large amount of T440P notebooks, which means, I need to erase the original shipped OS and reinstall using a Windows 7 OEM disk and then install the drivers at the end of the installation (I'll bundle them together and have them preinstalled later)
Here is my problem.
Once Windows 7 Professional is finished and I pull the drivers from Lenovos Support page, I get everything to install except it is always missing the bluetooth driver. I have tried doing this manually, using the setup.exe program and also using the ThinkVantage System Update software, the system never recognizes that there is a bluetooth device inside the machine.
Using the Intel driver listed here: http://support.lenovo.com/DE/DE/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t44...
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I am at a loss of what to do now, am I missing something obvious? It is not a hardware issue as it does the same thing on three different T440P's, and it can't be a compatability issue as the two drivers are listed to work with Win 7 32/64bit.
I am running:
Windows 7 Profession SP1
64-Bit
Please, any help is apperciated.

Well, I assumed wrong.
The unknown device must be something else.
As soon as I turned the bluetooth device on in the on-screen display, the bluetooth device installed and works perfectly on both machines I am testing.
I spent so much time on this today, how stupid am I...
I would think that even if it was switched off on the lenovo hot-key application, the driver would still be listed in the device manager.
Thank you Skoop, you really saved me from throwing these machines out building window right now.

Bluetooth software license file - HP Touchsmart IQ772 Vista Home Premium SP1

I installed Driver Max a couple of weeks ago and updated outdated drivers, blutooth amongst them, identified by Driver Max, on my HP Touchsmart IQ772, Vista Home Premium SP1. Since last week, I get this message every time I log on or restart my computer; Bluetooth Software license file not found. [2]. What does this mean and how do I stop this happening again?
Thanks.
This question was solved.
View Solution.

I had the same problem after doing a registry clean-up on my touchsmart iq518a, don't know why it worked but i fixed it by going to programs and features on the control panel and uninstalling the 'bluetooth by hp' program. Everything still works perfectly and that annoying message no longer comes up.
Hope this helps
Mat
Message Edited by Knobby_103 on 04-24-2009 03:03 PM

Bluetooth connectivi​ty issue - HP TouchSmart 23-d117a

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