Bluetooth devices state they are disabled since upgrade to 10.2.1.537
Hi
We have had (including myself) several users in my company that have upgraded their devices to this latest software.
Since the upgrade we can no longer use Bluetooth devices. We are getting the message that Bluetooth has been disabled by your administration.
Our BB10 devices connect via ActiveSync and we do not have any policy via ActiveSync dealing with Bluetooth.
Who do we correct this "Policy" that doesn't exist that is blocking Bluetooth use?
Solved!
Go to Solution.
I can pair to my vehicle (MB E350) but when I turn off the radio or restart the car it will not pair. It shows profiles in both phone and car but they will not pair. I have had to delete both bluetooth profiles on device and vehicle and start the pairing process again. This happened when I upgraded 10 10.2.1.537. I have opened a case ID 27343869 and was given a phone number 877-255-2377 to folow up. They did work diligently with me yesterday (over two hours) to reset my Z10 back to factory setting but it retained the latest 10.2.1.537 software. This did not fix the problem. I will work with them to downgrade to the previous version. Or see if they develop a fix on this upgrade. It's a problem. I suggest you tag onto my case ID and continue to push.
I have checked with my IT group and our policy setting for Bluetooth has always been set to allow. Could this issue only be with MB cars? I am on the phone with Blackberry now working through this case. I will update as I hear.
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