Bluetooth hotsynch in Windows 7 64 bit

Trying to set up my wife's Tungsten E2 to hotsynch with her new HP TouchSmart 64 bit machine running Win7. USB is not supported, so following Palm chat support instructions, I activated a Bluetooth adapter on the computer and downloaded Desktop 6.2. The Tungsten sees the computer, so the Bluetooth is working; but the desktop software does not provide a Bluetooth option in the HotSynch connections options -- just USB, network and serial. I note that before Vista, you had to create a virtual serial port for the Bluetooth to work (something I don't know how to do), but I would assume that since Win7 comes after Vista, you don't need to do that. According to the instructions I was provided, all you have to do is select the "Bluetooth" option (which does not exist). (Online chat doesn't seem to be working right now -- each time I try it, there is no response.)
An update: I should have searched the messages further before I posted -- my apologies. Anyhow, I tried the solution offered with respect to uninstalling Desktop 6.2 and doing a clean reinstall. Deleted the requisite folders, but after using control panel to do the uninstall, did not see any registry entrees such as those listed. Did a reinstall, but desktop is still not offering me the bluetooth option for connection.
Any (other) suggestions?
Thanks,
Randy Harriman

I am also having a problem pairing my Tour with Windows 7 64 bit.
I just installed Blackberry Desktop 6 which claims to fix this problem but no luck.(I had the problem when I was running Desktop 5 also).
I have a Toshiba Tecra laptop. The laptop and phone recognize each other and are paired, but when I go to Blackberry Device Manager or BB Desktop, the option to select bluetooth is grayed out.

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