Bluetooth is connected but still cannot communicate - a mystery to me

Hopefully someone can advise me. 
I have connected my BB Pearl 8100 via the USB and can sync fine using the BB Desktop SW v4.5.0.180.  My desktop is connected to my device and is recognized.  I can send pictures from my device to my desktop via bluetooth.  What I cannot do is sync via bluetooth.  When I select the option on the Desktop Software to connect, the desktop shows 'connecting'.  The device shows 'connecting to desktop' and then 'connected to desktop' but the desktop then throws back the error message 'Blackberry Desktop Software cannot communicated with the connected device'. 
My device, under Bluetooth set up' shows that the desktop and device are paired.  On my desktop, under the Device option of the Desktop SW, a tick and the bluetooth sign shows up next to the name Blackberry Desktop Software.  When I go into Bluetooth Configuration on the Desktop SW it shows the device.
The error message refers to 'connected device' so I have to assume it is connecting .. but it's not.

Hi LCJ,
Does your computer have the Bluetooth drivers required by the Desktop Software? Can you verify that all the steps in this article for pairing the BlackBerry Desktop Manager are completed? http://bit.ly/kBYUPz 
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Similar Messages

  • I cannot get my iMac to find my printer. Both are on and connected but still cannot print.

    I have an iMac and use it with an HP wireless printer. Both iMac and printer are connected however everytime I hit print my print queue says the printer is not connected. Have restarted both and retyped wireless key into printer to no avail.

    Restart your router and try to print after

  • HT204406 I am not able to download my files from iCloud to my iPad using iTunes Match, my internet connection is alive as I tested with Safari, I have enabled iTunes Match on and off to be usre is active..but still  cannot download....my music

    I am not able to download my files from iCloud to my iPad using iTunes Match, my internet connection is alive as I tested with Safari, I have enabled iTunes Match on and off to be usre is active..but still  cannot download....my music

    I have the same problem on my Windows 7 computer. In the right-click menu for a song one option is DELETE. However when I click that option the next window is to HIDE instead of DELETE. Apple, please help us with this.

  • I have a wifi connection but "safari cannot open the page because it is not connected to the internet" I have reset everything; I have used Itunes to update and reset. Still no good. It worked until 2 days ago

    I have a wifi connection but "safari cannot open the page because it is not connected to the internet" I have reset everything; I have used Itunes to update and reset. Still no good. It worked until 2 days ago

    Reset everything.. did you do this?
    Tap Settings / General / Reset / Reset Network Settings
    If you're already been there, done that, could be a third party app preventing Safari from accessing the web.
    Re sync your apps 5 at a time, then test the iPad.

  • HT4113 My Ipad is disable.Now connected to I tune. But still cannot reconginsed it. Need help.

    I am out of my place now. Due to some error, I used different pass code. Now my Ipad is disable. I manage to connect to I tune. But still cannot recongibse the Ipad.
    Need help to restore the I pad .
    Thanks

    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school enviroment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • I have done the step 1 to 3,but still cannot connect the wireless network?

    i have done the step 1 to 3,but still cannot connect the wireless network?

    Step 1 to 3 of what? Can you elaborate on the issue?

  • My apple 5th gen ipod is connected to wifi but still cannot access safari and other websites..can some1 help me out?

    my apple 5th gen ipod is connected to wifi but still cannot access safari,itunes and other websites. the ip address is not strtng wid 169 and i have reset the network settings also..can some one help me out

    The 169 IP address mans it did not correctly negotiate with the router:
    Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network      
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • Hi all. I have upgraded to 10.6.8 Snow Leopard on my Mac Pro but still cannot connect to App store  to upgrade to Mountain Lion. Any advice?

    Hi all, I have upgraded to 10.6.8 Snow leopard on my Mac Pro but still cannot connect to App store.  I want to connect to upgrade to Mountain Lion but ony get the message "you are not connected to App store"  or "Check your internet connections, error -52". My internet is working OK for everything else.Any advice?

    Then I will have to assume a faulty installation.
    Reinstall OS X without erasing the drive
    Do the following:
    1. Repair the Hard Drive and Permissions
    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Reinstall Snow Leopard
    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
    Download and install the Mac OS X 10.6.8 Update Combo v1.1.

  • I cannot send an email from my iPad 2? No problem receiving, why does this happen? Have tried the suggestions for setting up email and after doing the sync mail through iTunes receiving worked great but still cannot send? Any help would be great

    I cannot send an email from my iPad 2? No problem receiving, why does this happen? Have tried the suggestions for setting up email and after doing the sync mail through iTunes receiving worked great but still cannot send? Any help would be great!

    The fact that you can receive means you have a valid e mail address, and have established the connection to the incoming server, so all of that works.  Since the send does not work, that means your outgoing server is rejecting whatever settings you used formthe outgoing set up.  Try them again. 
    Google your particular isp, and ipad and many times you will find the exact settings needed for your isp.  Or tell us here, and soneone else may be on the same isp.  Some mail services need you to change a port, or have a unique name for the outgoing server.  
    Kep trying.

  • Hi can anyone help me. I have a apple macbook laptop OSX 10.5.8 . When i push print, it shows my printer but says cannot communicate with printer. (epson stylus nx125). Do I need new drivers? Please help .  regards Cindy

    Hi can anyone help me. I have a apple macbook laptop OSX 10.5.8 . When i push print, it shows my printer but says cannot communicate with printer. (epson stylus nx125). Do I need new drivers? Please help .  regards Cindy

    Welcome to Apple Support Communities. We're users here and do not speak for "Apple Inc."
    Some basic printer troubleshooting steps before worrying about a printer driver:
    1. Have you tried turning the printer off and back on?
    2A. Is the printer attached with a cable?
         If yes, have you tried unplugging and re-plugging both ends of the printer cable?
         If that does not help, can you test the printer with another cable?
    2B. If your printer is not connected to the computer with a cable, have you tried restarting your printer (assuming wireless connection)?
         Have you tried restarting your wireless router?
    3. Have you tried restarting your MacBook? (Be sure to save your work first.)
    4. Does the printer have ink? (Doesn't usually generate a 'communications error' though)
    5. Have you updated OS X or the program you're trying to print from recently?

  • I have installed Mountain Lion 10.8.2 but still cannot get email from my work exchange account. I'd appreciate any help.  Thank you.

    I have installed Mountain Lion 10.8.2 but still cannot get email from my work exchange account. I'd appreciate any help.  Thank you.

    You can go to the Apple online store and purcahse a copy of Mountain Lion.  This will give you a redemption code, which you can use to download Mountain Lion from the App Store.  Unfortuantely, I'm not aware of any other way to legally purchase it.  I have never seen Apple release Muontain Lion on DVD.
    In terms of Apple Service, they just need the serial number of the machine to check the purcahse date.  It is usually correct, to within a few weeks.  A quick Google search should give you the correct number to dial.
    I hope this helps.

  • I have installed Mountain Lion 10.8.1 but still cannot get email from my work exchange account. I'd appreciate any help.  Thank you.

    I have installed Mountain Lion 10.8.1 but still cannot get email from my work exchange account. I'd appreciate any help.  Thank you.

    I would delete the account and try to re-enter it. Also, you have to let your firm's IT department know that you want to sync work email on your personal devices before they actually work.

  • My apple ID password works for all of my devices but one.  i only have one account and have changed the password several times but still cannot get it to work on my iPhone.  any suggestions would be appreciated.

    My apple ID password works for all of my devices but one.  i only have one account and have changed the password several times but still cannot get it to work on my iPhone.  any suggestions would be appreciated.

    Thanks for the suggestion, Chris.  I actually did not resolve the issue which is why i did not post an answer. 
    it turns out that my iphone seems to default to an incorrect User ID (it defaults to an @me account, which is not something that i have ever used). 
    even when i change the User ID in my settings for the iTunes store, it still appears when i attempt to get updates for my existing apps.  however, it does seem to use the correct ID when i attempt to purchase new apps.
    If someone actually had an answer to correct this, i would love to update my existing apps. 
    Thank you.

  • I have installed latest update and checked all preferences are correct in my MAC but still cannot download PDFs from some websites

    When I am on a website and need to download a PDF it tells me I need to get latest update of Adobe Reader. So I get latest update (God knows how many times now) but still cannot open the PDFs - any suggestions?

    This is probably because the websites you are visiting have bad Javascripts to check the version of Acrobat but can you screenshot the error that you receive and the post it?

  • Payment delivered but still cannot call

    payment delivered but still cannot call. Why?

    Here are some things you can do -
    https://support.skype.com/en/faq/FA50/i-just-purch​ased-skype-credit-but-i-cannot-make-any-calls
    Yet, if still needed, you can also contact customer support for further assistance or instructions. Just open the link pasted below to see the instructions on how to get in touch with customer service -
    https://support.skype.com/en/faq/FA1170/how-can-i-​contact-skype-customer-service
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

Maybe you are looking for