Bluetooth Issue ENVY dv7 C2Y65AV After Win 8.1 to Win 7 Downgrade

My laptop is an ENVYdv7 C2Y65AV
It originally came with Windows 8.0, and I upgraded later to 8.1.
I never liked 8.0 or 8.1 so I “downgraded” to Windows 7 Professional. I did my research, realizing there may be issues. I downloaded drivers, bought a new hard drive, etc.
All went better than expected and I am happy with the “downgrade”, save for 1 issue.
1- I am having difficulty getting my Bluetooth to connect completely to any of my devices (headphones or headset).
My WiFi works well, I believe the Bluetooth 4.0 is part of the Intel Centrino WiFi card . When connecting any Bluetooth device, it does show in the Bluetooth devices screen. It will discover it and “connect” to it, but nothing happens when I try to use them. The sound still comes from the laptop speakers.
I have the Intel Centrino Wireless N 2230 BNHMW that came with the laptop. It worked well with Windows 8.1. All my Bluetooth devices paired easily with the laptop when Windows 8.1 is running.
I have been to Intel's website, made sure my driver for the wireless card for Windows 7 is the correct and latest version. They have a software utility that installs on your laptop, then searches and downloads the correct, latest version.
I downloaded all the drivers for this downgrade from HP's (this) website's software and driver support section. What a great resource this site is!
Suggestions? Advice?
I appreciate any help!
Thank you,
James
P.S.
An interesting thing about Windows 8.1.
When I installed Windows 7 Professional, I bought a new SSD hard drive just for this purpose. I had saved my pulled hard drive with Windows 8.1 on it just in case this downgrade didn't fare well.
Just for grins, I added it as a second hard drive (later) in case I needed to get missed files.
When I rebooted my laptop, I went into the boot manager, and selected my primary drive with Windows 7. It booted up normally.
Then seconds after booting, a message popped up saying I needed to reboot for the changes to take effect. I didn't recall making any, but figured something had updated?
So I did. I rebooted and Windows 8.1 took over, and changed files on my SSD hard drive (win 7 drive) that ultimately disabled that drive from booting Windows 7.
Trying to boot into the Windows 7 hard drive froze right after the Windows 7 splash screen.
I pulled the plug on the Windows 8.1 hard drive, rebooted to Windows 7. Before I could though, it had to scan the hard drive for changes, and correct them. Then Windows 7 booted up normally.
This Windows 8.1 sure is controlling. Can you say “Hal” from the movie “2001 A Space Odessay”
This question was solved.
View Solution.

Thank You Pepe999,
This Bluetooth issue has been resolved by following your suggestion and replacing my WiFi/ Bth card with a new Intel AC 7260.
Worked like a charm...Thank you!
Now my Windows 7 "downgrade" is complete. ALL is working, and working better for me than the windows 8.0 an later 8.1 it had.
James

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Hi,
Please use the following instructions to check and fix:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443463&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_in...
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Corrupted BIOS on Envy DV7-7223CL, Unable to recover by Win+B or USB key, HP Experts Pls Advice

I have a Envy DV7-7223CL laptop (Product no. C2N67UA with AMD A8-4500M cpu and 8GB RAM) running Win8 which was working fine, The day windows was updating the system while the battery was out and it was conected to charger only, Then the power got disconnected and laptop went dead in middle of update!!
When I try to restart the laptop the system stucks in blank screen and can't open the BIOS page or go to BIOS recovery using "Windows+B" combination.
From signs that I see and HP support pages I read and tried I'm almost sure that the BIOS has got corrupted ...
Now the symptoms after powering up: Power button remains ON, Caps-lock LED keeps flashing (Non-Stop continuous), HDD and System Fan running, Blank Screen with absoultely nothing on display.
What I've tried:
1- Disconnecting HDD, ReSeating and removing memory modules, forcing power off by holding power button,
2- Following all steps shown in:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02693833&lc=en&product=5406925&tmp...
Though I'm 100% sure that I haven't deleted the factory set HP_TOOLS partition on the HDD (The laptop was recently reset to factory settings using Recovery Partition) but still system can't get into BIOS Recovery screen using Win+B
3- As last resort I've been trying to recover BIOS using external USB storage: I downloaded and ran the HP UEFI Support Environment for my laptop (which is sp63599.exe), It Created the folders "BIOSUpdate" & "SystemDiags" folders within "Hewlett-Packard" folder on flash drive with all required files inside, It also creates BIOS folder which has 3 empty folders (Current, New, Previous) inside. I believe these folders should contain the BIOS files that system will read automatically and flash to BIOS.
So I followed the steps in the link below:
http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/How-to-use-the-HP-BIOS-update-uefi-utility/...
And downloaded the oldest version of BIOS for my laptop (F.13 - sp58982) then extracted the 0182D.BIN file using WinRar out of this file. Then I downloaded the latest version of "phoenixtool250" and fed this 0182D.BIN file to it trying to get out the Decrypted file .dec and signature file .sig, But out of surprize the program tells that the BIN file "is not a Phoenix/Dell/Insyde/EFI BIOS",
So it couldn't proceed and no .sig & .dec file produced!! I tried this program with F.21 & F.23 version of BIOS files for my model but no luck.
I tried this program with .BIN files for other HP models (i.e. DV7-4120er) and it works fine giving the required .sig & .dec files.
So now questions are:
A) Why the system can't recover BIOS fro HP_TOOLS partition on my HDD by using Windows+B combination? Does it mean that partition is currupted too? Or is there any other way to initiate it?
B) How can I get out the .sig & .dec files from the BIOS .BIN files of my model (F.13-sp58982, F21-sp60074, F23-sp63517)? Is there any other program rather than "phoenixtool" to do this? Or is the BIOS chip on this model of HP is completely different brand & type (None of Phoenix/Dell/Insyde/EFI BIOS)?
C) If anyone happen to have this model (DV7-7223CL with HP_TOOLS partition still on their HDD I'll appreciate if could copy & send me the *.BIN & *.SIG files, I think it will solve my problem
Please help me ASAP to solve this problem as I need this laptop for my work, I appreciate feedback and hints that you may have tried or discovered solving this problem.
PS: I tried to copy *.BIN & *.SIG files of "HP DV6-7138us" which I found through a thread to mimic the system and see if it reads the files from USB flash, But nothing happen and I even don't see the USB stick light blink or turn on during boot with Win+B pressed, So does it mean my system doesn't or couldn't even read the USB drive? Or simply it does check the USB drive but ignores it as the *.bin & *.sig files not matching what the system expects to find?
Thanks a lot

Hi there, I have the same problem with my envy 17ts-j100. I was trying to recover and I had a reset failed massage to I powered it off and went to sleep. The laptop won't boot to bios with symptoms as above.
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http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-Envy-dv7-7250us-Casing-Damage/m-p/3270715
The link above explains the issue I originally had with the PC. Aside from that though, I requested they also repair the headphone port, as it became horribly loose.
My customer support experience was surprisingly easy compared to experiences with other companies. Everything was said and done in less than an hour, and I sent out the PC 2 days later. I recieved my PC 16 days later. When I opened the laptop, I had found that the repair was a success, the chassis even felt more solid than when I first got the computer, and the headphone port felt very stable and firm.
But the positives stop there. I found that there was a small, yet highly-noticeable permanent scratch on the screen. Couldn't have been just a little more careful with it? I'm certain this kind of scratch definitely can't be caused during the shipping process. Something really sharp had contact with the screen. But that issue really didn't bother me too bad. The slight disappointment turned to mind-boggling anger and frustration when I turned the PC on. I had found that the BIOS had been tampered with, with the message "Manufacture Programming Mode is in Unlock Mode" appearing before the company logo appears, my sign-in info was deleted, and Windows was no longer activated... This was a STRICTLY PHYSICAL REPAIR! Absolutely no issues involving software whatsoever. Why did he/she access my PC, install support solutions software on my PC and run diagnostics when I included a written note stating that "There are no software issues I wish to have resolved. This is simply housing repair. I request that the PC not be powered on or operated", placed in the box with the PC.
I suspect that the changes in software are responsible for the failure of Windows Update. Upon Windows Update restarting my PC, there was no longer any display output after leaving the BIOS and booting Windows 8, essentially rendering my PC unusable. Not to mention, my CD/DVD drive stopped functioning following the update as well... The display and CD/DVD drive still operate when booting into Linux via USB, but they both turn off when booting into Windows 8.
So, in repairing the housing and replacing the headphone port, my screen gets badly scratched, my PC was accessed when I requested against it, my sign-in info was removed, there's unwanted support solutions software on my PC, there's a message before the BIOS that I haven't seen before, and thanks to an issue involving Windows Update, my PC is unusable...
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I have forwarded your post to the right people for their review. You should hear back from someone shortly via Private Message on this forum.
OrnahP
HP Support Forums Moderator
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Any Expert idea how to repair BIOS on Envy DV7-7223CL having continuous CapsLock Blinking?

I have a Envy DV7-7223CL laptop (Product no. C2N67UA with AMD A8-4500M cpu and 8GB RAM) running Win8 which was working fine, The day windows was updating the system while the battery was out and it was conected to charger only, Then the power got disconnected and laptop went dead in middle of update!!
When I try to restart the laptop the system stucks in blank screen and can't open the BIOS page or go to BIOS recovery using "Windows+B" combination.
From signs that I see and HP support pages I read and tried I'm almost sure that the BIOS has got corrupted ...
Now the symptoms after powering up: Power button remains ON, Caps-lock LED keeps flashing (Non-Stop continuous), HDD and System Fan running, Blank Screen with absoultely nothing on display.
What I've tried:
1- Disconnecting HDD, ReSeating and removing memory modules, forcing power off by holding power button,
2- Following all steps shown in:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02693833&lc=en&product=5406925&tmp...
Though I'm 100% sure that I haven't deleted the factory set HP_TOOLS partition on the HDD (The laptop was recently reset to factory settings using Recovery Partition) but still system can't get into BIOS Recovery screen using Win+B
3- As last resort I've been trying to recover BIOS using external USB storage: I downloaded and ran the HP UEFI Support Environment for my laptop (which is sp63599.exe), It Created the folders "BIOSUpdate" & "SystemDiags" folders within "Hewlett-Packard" folder on flash drive with all required files inside, It also creates BIOS folder which has 3 empty folders (Current, New, Previous) inside. I believe these folders should contain the BIOS files that system will read automatically and flash to BIOS.
So I followed the steps in the link below:
http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/How-to-use-the-HP-BIOS-update-uefi-utility/...
And downloaded the oldest version of BIOS for my laptop (F.13 - sp58982) then extracted the 0182D.BIN file using WinRar out of this file. Then I downloaded the latest version of "phoenixtool250" and fed this 0182D.BIN file to it trying to get out the Decrypted file .dec and signature file .sig, But out of surprize the program tells that the BIN file "is not a Phoenix/Dell/Insyde/EFI BIOS",
So it couldn't proceed and no .sig & .dec file produced!! I tried this program with F.21 & F.23 version of BIOS files for my model but no luck.
I tried this program with .BIN files for other HP models (i.e. DV7-4120er) and it works fine giving the required .sig & .dec files.
So now questions are:
A) Why the system can't recover BIOS fro HP_TOOLS partition on my HDD by using Windows+B combination? Does it mean that partition is currupted too? Or is there any other way to initiate it?
B) How can I get out the .sig & .dec files from the BIOS .BIN files of my model (F.13-sp58982, F21-sp60074, F23-sp63517)? Is there any other program rather than "phoenixtool" to do this? Or is the BIOS chip on this model of HP is completely different brand & type (None of Phoenix/Dell/Insyde/EFI BIOS)?
C) If anyone happen to have this model (DV7-7223CL with HP_TOOLS partition still on their HDD I'll appreciate if could copy & send me the *.BIN & *.SIG files, I think it will solve my problem
Please help me ASAP to solve this problem as I need this laptop for my work, I appreciate feedback and hints that you may have tried or discovered solving this problem.
PS: I tried to copy *.BIN & *.SIG files of "HP DV6-7138us" which I found through a thread to mimic the system and see if it reads the files from USB flash, But nothing happen and I even don't see the USB stick light blink or turn on during boot with Win+B pressed, So does it mean my system doesn't or couldn't even read the USB drive? Or simply it does check the USB drive but ignores it as the *.bin & *.sig files not matching what the system expects to find?

Hi Chien8,
Thanks for thoughts, I've read that article and tried creating the USB BIOS recovery disk,
But the problem as I've explained on item 3 of my above post is that the HP BIOS packages available in HP Support website only includes the *.BIN files, and no *.SIG files as told by many HP Experts that is required for laptop to read the recovery BIOS info from USB stick.
So now the question is how or where to get the *.SIG file for my model!!!
HP's following link only gives general info on using a USB key to recover BIOS, But not accurate details and working details on how to prepare that USB disk!! Because the procedure explained only makes the template of the BIOS disk but doesn't write any BIOS files (*.BIN, *.SIG, etc. ) on the disk:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02693833&lc=en&product=5312229&tmp...
HP should seriously revise & complete this link

Envy DV7 7212nr - I need the BIOS backup file.

Hi,
I installed the Lojack software on my laptop and the windows stopped working and started showing a blue screenerror. Because of this my laptop don't work and I can’t restore or reinstall Windows.
My laptop is a Envy DV7 7212nr.
The only solution is to rewrite the BIOS chip. But the BIOS file that HP provides to download can not be written directly to the chip because it is very large and can only be used when the laptop is running normally (this is not my situation).
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So I need someone who has this laptop help me.
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If I do not get this BIOS backup file, I will not have to fix my laptop.
Recalling that the file that HP offers for download not work. I need the file obtained by backup BIOS directly of a laptop Envy DV7 7212nr that is running normally.
Thank you.

This is the process to rollback to working version of BIOS.
1-Immediately after powering on hold/tap the Esc key.
2-When the menu appears, tap F2 for System Diagnostics.
3-In the list of items will be BIOS Management.Use the arrow key to move down & highlight it.Press Enter key.
4-You should now have a Rollback BIOS option.Use arrow key again to highlight and press Enter key.
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Hp Envy Dv7 Hard Drive Test

I have bought this Hp computer about 9 to 10 months ago and I have already got an issue with the computer. My computer is a Hp Envy Dv7. I tryed to start up my computer and it went extremely slow. I attempted to log into my account on my computer but nothing would work. I went to go check if any of my parts we failing which one of them is, the hard drive did not pass the "Hard Drive Short Dst Check". It gave me this failure Id: 9TWFTW-6B86R5-QFPK0K-60VU03
I can't log into my computer, I don't know how to fix this problem please help.

Hello, i'm owner of a HP Envy DV6 7280SL and, right now, i've encountered a problem with my hdd, it seem to be broken, is divided in two partitions, one containing a windows 7 system, and the other one with windows 8.
Until now, both partitions had working perfectly but, from this morning, the partition with windows 8 mounted dosen't work. After a check, with the hp application for testing the hardware, the result of the HDD test is : failed.
It report a failure id : 94LD51-6A06R5-QFPK0K-60TV03.
Anyway, if i use the other partition ( the one with windows 7 mounted ...) everything is working ... in fact right now i'm using my notebook to write to you this post.
I've read a lot of posts on this regards and most of them refer a problem that can be solved only changing the HDD.
Could i solve this problem in another way or the only way is to change the HDD ?
If the only solution is to change the HDD, i will buy an hdd that can improve the performance of my notebook, any suggestions on this regard ?
I've give it a look to this : http://www.wdc.com/en/products/products.aspx?id=790
Could you suggest something else avoiding the SSD due to the high price that they have at the moment ?
Sorry for my english and thanks to anyone that will help me to solve this issue.
Massimiliano.

HP ENVY DV7-7212nr Possible Motherboard Failure?

HP ENVY DV7-7212nr
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Thanks!
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Hi,
Thanks so much! I will be sure to contact that way.
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Envy dv7-7212nr and Windows 7 64Bit

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Hope this helps any of you having issues with wireless or fingerprint drivers. All function buttons and on/off buttons working as they should. You may need additional software if you changed your boot drive to SSD or if you change the wirless card as I did. Currently running an Intel SSD and Intel 7260 dual band wireless card.
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Like I said... running fine in Legacy mode.
All of these upgrades were run AFTER all updates from Microsoft Windows Update were installed. You can then look for updates from this point on after doing the below installs.
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sp59653 - Realtek PCIE Controller
sp62291 - HP Support Assistant
sp63599 - UEFI Support Environment Diagnostics
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sp64740 - Cyberlink Power 2 Go Software
sp64854 - Cyberlink Media Suite Software
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sp67075 - Validity FingerPrint Driver
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Thanks again!

'sHi,
Are you using this driver? Are you getting no sound from your microphone or is nothing being recorded?
Please go to Control Panel, Sound make sure that the Microphone option is set as default and that the mic levels are adjusted accordingly, not mute.
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Certain keys not working envy dv7-7304tx

My keyboard will occasionally lose the ability to register certain keys when pressed. In particular, the top row of number keys will frequently stop working. For instance, at the moment the five, six and dash will not work, and fifteen minutes ago none of the numbers in the top row would. The right-side number pad also will occasionally not work. After a short time everything will work again normally, but it happens pretty frequently and can be very frustrating if you need some work done in a hurry.
As I write this, I've tried the 5 and 6 keys and they're working now, but when I started to write it they would not. Has someone else had similar issues? Is it the hardware or something I can address myself?

Hi ChristoMac,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your keyboard does not always respond when pressing certain keys.
Have you done all your Windows updates?
Have you tried The HP Support Assistant to help with HP updates and resolving issues?
Windows 8 has a built in troubleshooter.
Press the Windows key + C to open charms
Type troubleshoot keyboard in the search bar and press enter.
Follow the on screen prompts.
Here is a link to Notebook Keyboard Troubleshooting (Windows 8).
There are two bios updates, have you done those yet? HP ENVY dv7-7304tx Notebook PC Drivers
Here is a link to Updating the BIOS to assist you in that process if needed.
Please let me know the results.
Sparkles1
I work on behalf of HP
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I installed SSD in my brand new HP ENVY dv7

I installed a new SSD on my new HP Envy dv7. I have no recovery disks and can't create them since the drive is new. How do I get recovery files on a flash drive so I can put it in the new laptop and begin the recovery process?

Hi,
This should help get the media.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=bph07143
alternatively, Please visit www.hp.com ; select country from the bottom left handside if you are outside USA.
now please select "support and drivers" > now click drivers & software> input model number of your computer. (if the list is populated incase similar models are there in this series, select the model you have)
select the OS you recieved this with computer and click next > now you should get one option "order recovery media - select that and under that you have type of media available. select and media you want.
incase you have issue in ordering media; you can try after sometime and/or contact HP support to get the media ordered.
also for few countries or products recovery order online may not be available; in such cases, please visit region/country website ( www.hp.com and select country). click connect with HP and contact HP. email/phone support numbers are available, please contact support team to place an order for your product in specific country(if available).
hope it helps, Good Luck !!!
Regards,
WW
“I am an HP Employee“
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New Envy dv7 with Windows 8 is unable to open DVDs

I have a brand new Envy dv7 with Windows 8. Put my printer DVD in the drive to install the software. While a drive is shown in Explorer, the title is not displayed and trying to open the DVD results in an error message saying the disc might be corrupt. I torks just fine in my Compaq Windows 7 machine. The "eject" menu function does not eject the CD, but does cause my external hard drive's activity light to go on. Interestingly, when I use the taskbar hardware eject, it shows both the DVD and the external hard drive on the same device.

Tried a solution mentioned for Windows 7 but using the Win 8 version (CDDVDWinDiag), which found the drive, fixed some class problems, and then said it could not read the media. Nevertheless, I was able to read the media fine after that. However, after using right click eject, the drive again disappeared from the system. Running the utility again, re-found the drive, but as soon as one ejects the DVD, the drive disappears again.

HP Envy dv7 - Windows 8.1 upgrade consistently fails

I have been trying for several weeks to upgrade my Envy dv7 laptop, and after spending several hours it eventually fails, popping up a message about failure 0xC1900101 - 0x40017. I am then forced to wait an extended time for this upgrade process to restore my previous version. As a result of this exercise I lose my laptop for 6-8 hours. Apart from the above message no useful information about exactly what failed is presented, which is infuriating because if I knew what was clobbering the upgrade I might be able to fix it - this laptop is rich with development tools and upgrades which might not be installed on a typical laptop, so I presume one of those might be causing problems. However all service packs and updates have been installed and unless Microsoft tell me what is causing the failure then I have zero chance of upgrading. The upgrade process goes thru a reboot and then a lengthy period with a 'Setting up' message gradually climbing to 100%. The failure occurs late in the process of 'Saving PC configuration'. From the appearance it looks as though the upgrade goes 99% of the way before failing.

I tried, and once again suffered an epic fail. I just wasted another 5 hours. The upgrade process went all the way through, then a failure was detected on boot up. It tried again, same result, so without giving me any choice it automatically installed my previous operating system. Then on boot up it shoved a big message in my face telling me how sorry they were that the upgrade failed. This is absolutely infuriating. I consider this upgrade process to be a monumental failure by Microsoft. Not because of the failure itself because I can accept things do fail - but of the complete lack of information provided about what caused the failure. Microsoft are not giving me any chance of being able to resolve this issue by understanding what is causing these failures. All I get is unhelpful messages saying FAILED. Why is it so difficult for the upgrade process to record a log file as it goes thru the process? What p's me off is that my Windows 8 continually pesters me to upgrade to Windows 8.1. When I try, it fails- treating me like the village idiot by withholding information about what is causing the failure. I've no idea why Microsoft would want to withhold such information. So far I have tried 3 times to do this upgrade, and probably spent the best part of 24 hours not being able to use my laptop whilst Microsoft's hopeless operating system upgrade fails. I now have a very expensive HP laptop which will shortly become a brick due to my not being able to upgrade the operating system - in due course Microsoft will withdraw support for Windows 8 and I won't be able to do any upgrades. Very unhappy user here.

Bluetooth Issue ENVY dv7 C2Y65AV After Win 8.1 to Win 7 Downgrade

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