Bluetooth keyboard won't work during setup

Got two refrubished Mac Mini Servers. Neither will recognize a brand new Apple Wireless Keyboard and they lose connection to the Wireless Mouse.
Any ideas? If the only solution is to go out an buy a wired keyboard and mouse, I'm returning these to Apple. I'm using all Apple components and frankly, find this ridiculous.

in my experience, if you order the wireless periphery along with the Mac (e.g. from the Apple online store), they come pre-paired and work out of the box.
if not, you'll have to pair them first before you can use them.
leave your comments on Apple's Feedback site as, on this user-to-user forum, Apple can't hear you.
happy computing !

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My daughters bluetooth keyboard won't work with voiceover since upgrading to iOS 8.1 - how can i fix this?

My daughter has a Greatshield bluetooth keyboard which she has been using successfully in school with her iPad mini. she is blind and uses voiceover to navigate and to have what she has typed read back to her.
Since updating to iOS 8.1 the keyboard no longer works when voiceover is on but does when voiceover if off. My daughter is not able to use it without voiceover.
Any suggestions?

Was in the Apple Stor this morning in Indianapolis and picked up a Bluetooth keyboard to use with my iPad mini 2. Sadly neither I nor staff could get it to work with voiceover working. The staff, both sales and tech, appeared as shocked as I was. I was surprised that over 6 months Apple had not fixed this issue. Now I am wasting my time trying to back up reports of this problem on Apple's website. I know Apple over the last 10 years had given a lot of us so many advancements, but maybe that's changing? All I know is that as a busy professional, Apple has cost me about 4 hours of lost productivity today. I wish I could charge them for it!

I have a Targus Versavue bluetooth keyboard that has worked perfectly for 2 years. It lost connection yesterday. I charged the battery but it still won't connect. Help ??

I have a Targue Versavue bluetooth keyboard that has worked perfectly for 2 years. It lost connection yesterday. I charged the battery but it still won't connect. I just get a blinking blue light. Help ??

Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Apple Bluetooth Keyboard Won't Power On

I bought the new fancy small Bluetooth Keyboard and it worked great for a few months. The batteries dies, and now it wont turn on (with new batteries). I have reseated the batteried, used new ones, etc. (I am a former tech support guy, so i am relatively good with this stuff still). Still won't turn on.
I tried to call support, but I am a military member in Italy and all of Apples 800 numbers wont work for me. Any suggestions on a non-800 number? I tried to use the form to request support for my SN/: 3374MGZ1001WA and it just doesnt work in the form. It says invalid. This is the number right under the battery cylinder.
I need to get this replaced, and actually have to use my warranty for a change... but I can't seem to get to support. Any ideas?

here ya go: Italy (39) 199 120 800*
was on this page: http://www.apple.com/support/contact/phone_contacts.html

My wireless keyboard won't work for one of the users

All of a sudden the wireless keyboard stopped working for me, but it works when my wife logs in. I had to create a new account for myself and the keyboard now works. However, the keyboard won't work for my original account. Any thoughts?

Does it shows up as a device in your BT menu under the problematic user? Does it connect? If you delete it from your admin account and re-pair it, does it work?
There is a command called ioreg, which can help as well.
Here is sample output from ioreg -lw0 | grep -i keyboard
      |   | +-o AppleBluetoothHIDKeyboard <class AppleBluetoothHIDKeyboard, id 0x10000372d, registered, matched, active, busy 0 (4 ms), retain 10>
      |   |   |   "Product" = "BT-Keyboard-AL-i71"
      |   |   |   "PoweredOffNotificationType" = "KeyboardOff"
      |   |   |   "CFBundleIdentifier" = "com.apple.driver.AppleBluetoothHIDKeyboard"
      |   |   |   "IOClass" = "AppleBluetoothHIDKeyboard"
      |   |   | |   "Product" = "BT-Keyboard-AL-i71"
      |   |   | +-o AppleEmbeddedKeyboard <class AppleEmbeddedKeyboard, id 0x100003734, registered, matched, active, busy 0 (0 ms), retain 10>
      |   |   |   |   "IOClass" = "AppleEmbeddedKeyboard"
      |   |   |   |   "HIDDefaultBehavior" = "Keyboard"
      |   |   |   |   "Product" = "BT-Keyboard-AL-i71"
      |   |   |   |   "FnKeyboardUsageMap" = "0x00070050,0x0007004a,0x00070052,0x0007004b,0x0007002a,0x0007004c,0x0007004f,0 x0007004d,0x00070051,0x0007004e,0x00070028,0x00070058"
      |   |   |   |   "NumLockKeyboardUsageMap" = "0x00070029,0x00070029,0x0007002a,0x0007002a,0x0007002b,0x0007002b,0x0007003a,0 x0007003a,0x0007003b,0x0007003b,0x0007003c,0x0007003c,0x0007003d,0x0007003d,0x00 07003e,0x0007003e,0x0007003f,0x0007003f,0x00070040,0x00070040,0x00070041,0x00070 041,0x00070042,0x00070042,0x00070043,0x00070043,0x00070044,0x00070044,0x00070045 ,0x00070045,0x0007004a,0x0007004a,0x0007004b,0x0007004b,0x0007004c,0x0007004c,0x 0007004d,0x0007004d,0x0007004e,0x0007004e,0x0007004f,0x0007004f,0x00070050,0x000 70050,0x00070051,0x00070051,0x00070052,0x00070052,0x0007000d,0x00070059,0x000700 0e,0x0007005a,0x0007000f,0x0007005b,0x00070018,0x0007005c,0x0007000c,0x0007005d, 0x00070012,0x0007005e,0x00070024,0x0007005f,0x00070025,0x00070060,0x00070026,0x0 0070061,0x00070010,0x00070062,0x00070037,0x00070063,0x00070082,0x00070082,0x0007 00e0,0x000700e0,0x000700e1,0x000700e1,0x000700e2,0x000700e2,0x000700e3,0x000700e 3,0x000700e4,0x000700e4,0x000700e5,0x000700e5,0x000700e6,0x000700e6,0x000700e7,0 x000700e7"
      |   |   |   |   "CFBundleIdentifier" = "com.apple.driver.AppleHIDKeyboard"
      |   |   |   |   "HIDEventServiceProperties" = {"HIDKeyboardModifierMappingPairs"=()}
      |   |   |   +-o IOHIDKeyboard <class IOHIDKeyboard, id 0x100003737, registered, matched, active, busy 0 (0 ms), retain 9>
      |   |   |   | |   "HIDKeyboardRightModifierSupport" = Yes
      |   |   |   | |   "HIDKeyboardKeysDefined" = Yes
      |   |   |   | |   "Product" = "BT-Keyboard-AL-i71"
      |   |   |   | |   "HIDKeyboardCapsLockDoesLock" = No
      |   |   |   | |   "HIDKeyboardSupportedModifiers" = 33431807
      |   |   |   | |   "HIDResetKeyboard" = Yes
      |   |   |   | |   "HIDParameters" = {"HIDKeyboardModifierMappingPairs"=()}
      |   |   |   | |   "HIDKeyboardModifierMappingPairs" = ()

Apple Wireless Bluetooth Keyboard no longer works after OSX update

After installing the latest OSX update yesterday (something about iChat encryption), Apple Bluetooth Keyboard no longer works with my iMac.
When I restarted the iMac after installation was completed, the iMac would no longer recognise my Bluetooth Apple wireless keyboard. I've tried with 2 other Apple wireless keyboards as well, but to no avail. None of them work with the iMac any longer. All 3 keyboards work with my PowerMac Quad G5 though.
The iMac "sees" the keyboards, but the pairing doesn't go through because the iMac doesn't seem to recognise the keystrokes when entering the pairing code.
I had to go out and buy myself a Microsoft wired keyboard to be able to restart the iMac (couldn't enter the login password without a keyboard).
My bluetooth mighty mouse works flawlessly though.
Very frustrating. Can anyone help?
...tt
iMac 24" 2.33GHz 3GB Mac OS X (10.4.8)

And yes I checked the batteries.

I have an ipod 2g , The keyboard won't work! Or at least some of it's letters and numbers won't. please help i'm stuck with emojis

i have an ippd touch 2g , a part of my keyboard won't work , i can type letters but i can't type numbers . please help i'm stuck with emojis keyboard

Try restarting the iPod by holding down the lock and home button together and then slide the power button to turn it off and then wait 10 seconds and start it up again. If it is not a reset issue then it may be a hardware issue. Is your iPod damaged or have you dropped it recently? If it is a hardware problem then you may not be able to fix it. If your iPod has multitasking options like the new iOS devices, close out the app and then try again, it should reset your device to letters instead of emojis.

Updated laptop, now keyboard won't work. (G585)

Laptop is a few weeks old and I've only just got around to registering it. I couldn't register it until it had an update.
I've downloaded the update and now the keyboard won't work.
I can use keys to increase/decrease brightness of the screen, but nothing else.
I've already tried holding down the power button for 10 seconds, it's just made loading times worse.
Thanks for any help

hi VeeBee15,
Welcome to the Forums.
If you ran Windows Update and you get the issues on the keyboard can, you try to:
1. Disable Filter Keys (see this thread)
2. Boot into Safe Mode and see if the keyboard works. If the keyboard doesn't work, perform a System Restore in Safe Mode.
3. If System Restore doesn't work, perform a full factory restore by pressing the OneKey Recovery button.
Hope this helps
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Apple Bluetooth keyboard won't pair with new iPad mini

Apple Bluetooth keyboard won't pair with new iPad mini

I have same results. I have an ipad mini and it will not pair with my apple keyboard. I bought a mini keyboard with bluetooth 3.0 and it will not pair either. Is my ipad defective? Or do i need a keyboard with bluetooth 4.0? Also - the mini keypad will pair with my ipad2 and my iphone 4. Only difference I can find is the ipad mini has bluetooth 4.0. Seems it should be downward compatible but maybe not.. I am not a blutooth expert!

My Apple Bluetooth keyboard has stopped working. The top row of keys works but the rest of the keys do not. I was carrying this in my computer bag without turning it off and that is when this started.

My apple bluetooth keyboard has stopped working. The top row of keys works and the iPad sees the bluetooth keyboard (the bluetooth icon is active) but the other keys do not work. For the past coupld of days I have carried my keyboard in my computerbag without turning it off and I am thinking I have done something to make the letter keys to stop working. Two days in a row I did turn on the music as I carried the computer bag into work so I know that some keys were being activated.

*UPDATE*
I have been able to use the Zoom function to zoom in and the keys on the top row no longer are in the non-responsive strip of area.

Touch won't work during playing of movies

My Ipod touch screen works fine except when playing movies. When the movie starts playing, all is fine (the volume bar shows up and I can adjust the volume then) but after the movie plays (and the volume bar disappoears) I can no longer activate the controls for the movie (volume bar, pause/play, etc.). The only way to get out of the movie is to hit the "go back" button at the bottom of the iPod. I've tried shutting it down and restarting it up. I've tried resyncing. I've tried taking off all applications, etc..... and no difference. "touch" won't work during the playing of movies. It works fine for everything else. HEEELLLLLPPPPP.
~T

Windows CD will not work as is, because it does not have drivers for Apple hardware. On the OS X side, run Bootcamp Assistant and use Windows CD to build a bootable USB2 flash drive. Boot from it and it will have the appropriate drivers to allow apple hardware to function.

Keyboard won't work and need to extract contacts from computer without unlocking phone.

Hey there!
My pearl's keyboard just recently broke and I need to extract my contacts to transfer to a new phone. Unfortunately I am unable to unlock the phone to access the files because of the keyboard. Is there any way to unlock the phone using the computers keyboard or simply bypass the password? Any help is greatly appreciated, thanks!
I am on the Wind network
Pearl 9100 w/20 key QWERTY board
I've had the phone for approx. 2 years
possible water damage to keyboard
screen/battery work, tried rebooting.
computer won't recognize device until unlocked

Hi finnmccord77,
Welcome to the Support Community!
When you connect your BlackBerry® Pearl™ 9100 smartphone to the computer, you should be prompted to enter your security password. You should be able to backup or synchronize the contacts your BlackBerry® Pearl™ 9100 smartphone using the BlackBerry® Desktop Software.
This KB article should help you set up synchronization with an email client on your computer. "How to setup organizer data synchronization using BlackBerry Desktop Software" http://bbry.lv/L2aRTL
If you are switching to another BlackBerry® smartphone, you can use the backup and restore tool in the BlackBerry® Desktop Software to backup your contacts and restore them to your new BlackBerry® smartphone. This KB article may help. "How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://bbry.lv/IWfPl0
Hope this helps.
-FS
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Bluetooth mouse won't work in windows

I have a microsoft bluetooth notebook mouse 5000 that works well in mac osx but when I go to windows 7 in bootcamp it reports that the bluetooth hid device driver is not working and the mouse won't work.
I can get it to detect the mouse and try to load the driver but then it says that the driver installation did not work.
In device manager the bluetooth hid device has a warning icon next to it and it says that the device is not working.
When I try to use my magic mouse in windows the same error happens and it says that the hid bluetooth device driver is not working.
Both mice work fine in mac osx and the microsoft mouse was working ok in windows until last week.
Since then, my son installed a couple of games in the windows side and the mouse started acting up the following day.
Any advice would be very appreciated. Thanks.

Hi!
I suffered this problem time and time again, I kept on pairing/un-pairing/re-pairing etc. and then for no reason at all it suddenly worked. What happened I do not know. Be patient. First off use a wired keyboard and wireless mouse and if that works stay with it for a while. Then try both wireless. I found my mouse was more temperamental than the keyboard. You may have to try wireless keyboard and wired mouse (USB into the computer direct).
Good luck let me know how it goes.

Updated to iOS 7 with kensington keyboard, Bluetooth keyboard will not work, help

I Made the mistake of updating and now my Bluetooth kensington keyboard purchased with ipad won't work. Anybody know a fix?

Reset Settings
What this effectively does is to reset some of your Settings to factory default. It’s not a complete removal of settings. It removes all of your preferences for Wi-Fi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy. It doesn’t affect your data. All of your email accounts will remain intact, as well as any SMS text or iMessages.
 Cheers, Tom

Keyboard shortcuts no longer work iOS 8.3. Triple tap Home button on Bluetooth keyboard no longer works either. Help!

Since updating my iPad Third Generation ("New iPad") to iOS 8.3, Keyboard Shortcuts no longer work. Also on my Logitech EasySwitch Bluetooth Keyboard, triple tapping the home button on it no longer works to trigger Accessibility, even though that is still set up for triple tap in Settings and continues to work on the iPad itself. How can I get these functions back? Wah!

TEmporary solution at iOS 8.3 keyboard shortcuts. Old bug reappeared.

Bluetooth keyboard won't work during setup

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