Bluetooth Mouse does not work on dv6-4002tu

Hi, I have tried two Bluetooth mice (MS 5000--brand new--and Logitech V470) and neither work on my laptop.
I see that the Bluetooth is enabled in my BIOS.
I have Windows 7 Ultimate 64-bit SP1
I have turned the mouse on and put it into discovery mode.
I have used Add Device from the Bluetooth icon in the system tray, it found it and added it with the correct name.
The mouse appears disabled in Devices and Printers. Under Properties, most of the General info is "Unavailable," Hardware tab info is blank, Services tab shows nothing, but Bluetooth tab shows unique identifier.
I have gone to the driver page using the model number supplied via HP Support Assistant and downloaded the Ralink/Motorola Bluetooth Adapter Driver (SP52533), but the BluetoothSetup.exe fails with the message, "Bluetooth hardware must be switched on to run this package." I am not sure how it discovered the mouse without it being "switched on."
The driver in Device Manager is Generic Bluetooth Adapter by Microsoft, version 6.1.7601.17514, dated 2006 06 21. The downloaded driver only contained an exe file, so no dll's that I could have pointed the Update command to.
I went to the Setting up Bluetooth Connections with Windows 7, http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01948661&lc=en&dlc=en&cc=us#DeviceOn, but it doesn't say which devices this applies to until you go to the bother to download it and start it up, then find out it is for Mini computers.
There are help pages which mention the HP Wireless Assistant, but it does not tell you how to get it. It is not a software option in the drivers/software for my laptop, so I'm adverse to experimenting.
I have combed this forum and Googled and haven't found anything like it. I hope someone can help.

Thanks, Mumbodog, but I have already been through that page. I'll list what I got out of that page. There is much information on it, so maybe I missed something or misinterpreted it.
From the top,
I did remove the device and added it back in through the Add Devices option in the Bluetooth menu. Same result. Device is greyed-out, but the name and ID are there.
"HP Bluetooth driver" when you download it and start the installation, the intro says it is for Mini model computers
Use Windows 7 troubleshooter: you gotta be kidding. I did, but as expected, it did nothing.
I tested the batteries last night, and they have plenty of power. They are brand new ones sent with the new product.
Using the Device Wizard in Windows 7 did something. I removed the device, and instead of using the Add Device command from the Bluetooth icon in the system tray, I used the Add Device in the Devices and Printers. It seemed to go through the exact same wizard screens, but brought back more info on the device. The tabs in the Properties are now filled with more device-specific information, but the device still does not work. Going to configure the mouse brought up a red Microsoft window, so I got excited, but when I went to configure the mouse, only the touch pad and the Logitech mouse I have at home have properties in that control panel. I now only get the Create Shortcut and Properties menu items on the device when right-clicked in the Devices page and clicking on the Properties give an error, "The properties for this item are not availble." I may try to reboot and will report back if that fixes it.
Unable to Find a Bluetooth Device: it seems to have found it because it is listed in the Devices list.
Unable to Pair with a Bluetooth Device: pairing with the default pairing key seemed to go well with the Device ending up in the Devices list. Additionally, yesterday, I tried using the code and not using the code.
Unable to communicate with a Bluetooth device: it is 10cm (4") away from the computer; I had one other device on the computer, which was my mobile and which also could be connected but not accessesed (tried to transfer a picture, and ended up having to email it to my laptop). I remove the device just now, and it now gets the same error as mentioned above, "...not available." The laptop did correctly identify my mobile and put the name of it up in the Devices list, so it does seem to discover the devices.
I am not synching.
Resolving specific Bluetooth problems in Windows 7 and Vista: none of them seem to apply to my case.
At this point, I will reboot and try again.

Similar Messages

In Macpro mid 2010 system, after updating 10.7.5 bluetooth mouse does not work

After System updating bluetooth mouse is not working ,please give the suggetion.

My suggestion is please post in the correct forum, this is a forum for iMac's. The Mac Pro forum is listed at:
https://discussions.apple.com/community/desktop_computers/mac_pro

What to do if bluetooth mouse does not work

I have a logitech bluetooth mouse that is advertised as working with my iMac. After restart, it sometimes does not reconnect; or if it does, it still does not work. I cannot even find a com.apple.bluetooth.plist file, to delete, which was a solution in another thread, so wouldn't know how to delete it. And besides which, if my mouse doesn't work and I don't have a wired mouse, is there anyway to just use the keyboard to get the system preferences pane open? Hate to use the comparison, but in Windows you used to be able to tab your way around, or use Alt key. Is there a similar way with Mac?
Thanks

Hello bobzon:
No apology necessary (we were all new once).
In the finder, go to the menu bar. Select "file>find." Toward the top of the window that opens, you will see two boxes - kind is any. If you select the first item, a drop down window will appear. I have included +"system files"+ in mine. If it is not there, select "other." That will give you a long list of search options. Select system files. Then select "include" from the second box. When you do that and type what you are looking for in the search window, the system will present system files (plist, for example) as well as other hits.
I always use "find" (probably old fashioned) instead of the spotlight search as I feel I can control the search more.
Barry

Put Intel 7260AC card into Yoga 2 Pro, now Bluetooth mouse does not work!

I still have a bluetooth adapter, and under bluetooth devices it says the mouse is paired (this is a Microsoft Sculpt Comfort mouse), but when I try to move the mouse I get no movement on screen! I've tried to remove the mouse and I get an error: "Remove failed". Please help! - ice

Hi,I also have a Y2P and a MS Sculpt Comfort mouse. Upgraded to WIN10 last night and also have bluetooth problems. First the BT adapter was giving error 10, after "resolving" that issue the adapter seems to turn on with no errors but I can't get any BT device to work or pair. Have found several other users complaining on other forums so it could be a wider problem with BT drivers. Let's hope Lenovo and/or Intel are working on a fix and fast.

Wireless mouse does not work

my wireless mouse batteries formed buildup around them. Now my mouse does not work, is there a way to make it work after this happens?

When checking your mouse or keyboard batteries, assuming the mouse is paired.
Turn off the device.
Remove the batteries,
Thoroughly clean the terminals both inside the battery compartment and on the batteries themselves.
Replace or renew the batteries.
Turn on the device. You should get a steady green light if the devices are paired.
Click the mouse twice to activate it.
Whether you use regular or rechargeable batteries you should buy the best. Discounted or unbranded batteries are likely to give a depleted performance and may be of irregular size, often leading to connection problems. Apple’s own brand, Duracell, Energiser and appear to be the best.

I have wireless mouse does not work with boot camp

i have wireless mouse does not work with boot camp

Did you install the correct driver for your Windows version? Are you saying the mouse does not work in Windows after Windows is installed?

How can I access applications if the wireless mouse does NOT work?

I have a new iMac (Snow Leopard) which comes with a wireless keyboard and a wireless mouse. Just in case that the wireless mouse does not work, how can I navigate through applications and the screen?
Any advice will be welcome. Thanks and cheers, Veit

Great, it works.
Let me replicate:
Shift-Command-A (on the Desktop, (but how to get there?) to open Apps, e.g System Preferences;
Arrow keys to navigate within Apps;
Command-down arrow to open a specific app;
Arrows to move around, e.g. to Magic Mouse
Space to open Magic Mouse;
Tab to move between options and arrows to change these; and Tab back to the back icon.
Thanks a lot to both of you, much appreciated your help. Cheers, Veit

Skrolu mouse does not work properly in the list of bookmarks

skrolu mouse does not work properly in the list of bookmarks
yer imleri listesinde maus skrolu düzgün çalışmıyor

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
You can also try to move (delete) the Firefox plist file.<br />
See [http://www.macfixit.com/article.php?story=20060606082246983 How .plist files become corrupt and troubleshooting the results]
Go to "Library > Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist).

My magic mouse does not work with OS X Mountain Lion?

My magic mouse does not work the direction of vertical displacement with the update OS X Mountain Lion?

You are correct that you cannot install version 5.x of the AirPort Utility on OS X Mountain Lion. However, once installed it will run just fine. One workaround is to extract the utility directly from the disk image (.dmg) file.
Here are the basic steps to install version 5.6 under Mountain Lion using CharlesSoft's Pacifist:
If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
Run Pacifist.
Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.
You can now run the AirPort Utility from the Utilities folder.

TS3048 Even after installing new batteries and switching it on my magic mouse does not work. Sometimes it works but switches off (indicator light goes off) on its own after a few minutes.

Even after installing new batteries and switching it on my magic mouse does not work. Sometimes it works but switches off (indicator light goes off) on its own after a few minutes.

Try resetting the PRAM and SMC. Try making the device a favorite .
Barry

Just downloaded Yosemite and now the swipe feature on my mouse does not work. Why?

Just downloaded the new OS onto my iMAC and now the "swipe" feature on my mouse does not work, i.e. I can't go back and forth between web pages. Is this a function of the new OS?

What kind of mouse do you have? USB? Have you tried to plug it in - try all the USB ports (maybe there is a problem with one). It should automatically detect it.

USB mouse does not work

hi All
I bought a new HP laptop few days ago,when I installed Win7 pro on it after a few minutes, the usb mouse stopped working. Its light still lights up ,but the cursor does not react. The drivers of the device are installed and working properly. the mouse will
not work until I click "scan for hardware changes"in Device Management . but when I restart the computer, it happend again . but win7 home edition seems does not have this problem. please help. thanks

Hi,
I suggest updating the latest BIOS and chipset from HP site, then reinstalling USB controllers to check the result. If any USB hub is used, please bypass it.
http://blogs.technet.com/b/asiasupp/archive/2010/11/23/error-message-one-of-the-usb-device-attached-to-this-computer-has-malfunctioned-and-windows-does-not-recognise-it.aspx
Also, please perform
clean boot, disable your antivirus and firewall
temporarily to avoid any blocking. If the issue persists in clean boot, test the issue in Safe Mode and Device Clean boot.
Device Clean Boot
1. Go to Device Manager
2. Expand "Sound, video and game controllers".
3. Right Click on Audio device and choose disable.
4. Please use the same method to disable other dubious hardware such as: internal modem, and CD-R drive. Please note some devices such as video adapter are not available
to be disabled.
5. After that, restart the computer and then test the issue. If it does not occur, you can enable the device one by one to narrow down this issue.
After you found the device that causing the problem, you can resolve by installing last driver or replacing the device.
Best Regards,
Niki
Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

When I right click on an Item to copy and pasdte it the Copyt button on my mouse does not work with firefox, it works everywhere else...I highlight an item andt

I have tried all the solutions so far. they did not change the outcome. My right mouse will not show the copy command. I am getting the drop down menu when I right click and I can highlight words but when I right click to copy and paste the copy does not work... it was working fine until I did the last update for foxfire.. I have 22.0 version

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
<b> To Enable SafeMode </b>
*You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
*''Once you get the pop-up, just select "'Start in Safe Mode"''
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
* https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Vivienne Tam wireless Mouse does not work.

My wife's Vivienne Tam wireless Mouse for HP Mini 210-1032VU does not work anymore, but the light at the scroll wheel keep flashing/flickering.
We tried changing the battery, but that did not help.
Any suggestions what the problem might be? The mouse is still under warranty.
Any help is very much appreciated.

i have a disease in both hands. It causes a boney like process to grow in the palms of my hands causing my hands to draw up like a claw. Repeated operations for the rest of my life are happening. It is more and more difficult for me to hold a mouse of any kind.
So the vivienne tam mouse has a smaller rise. The microsoft a high rise mound that hits the nerves causing intense pain. The pain makes me break out into a sweat. Where can I find the correct vivienne tam driver? It used to be online. I understand vivienne tam hp driver was taken off the site. it got lost on my computer when the computer crashed. What can I do? how do I get that unique driver back. I alread wrote hp and microsoft online and no help. the driver is specific to the tam. I wonder how many other people have pain with this disease process. The logtech also has a high rise hill in the palm as well. Help anyone

PS/2 Mouse does not work anymore

I was playing Halo on WinXP and I had to switch my wireless mouse with a wired mouse because I was not getting a good response out of it. When I wanted to switch back the mouse did not work. I tried a number of different mice and none of them work. If I use a USB mouse it will work in the USB port. This causes a problem for when I am running Linux on my machine.
My question is, are there any known problems with the PS/2 mouse port on the SIS 645DX Chipset board (645E Max Series).
OR
Has anybody had a similar problem to this?
I searched the posts but there were quite a few on this board. Too many even after I filtered out junk.
Thanks a bunch guys.

Well it turns out that I needed to reboot with the mouse plugged in. That was an easy fix. I can't believe I didn't do that.
Side note, Why do you say it is bad for me to have the receiver on the top of the computer? Is there some interferenece?
Thanks for the help.
Roderic J

Bluetooth Mouse does not work on dv6-4002tu

Similar Messages

Maybe you are looking for