Bluetooth not working on HP Pavilion 17 notebook PC (Win 8.1)

This might sound repeated but I really gave up. The bluetooth is simpley not working. I downloaded the driver from HP website and from the bluetooth vendor (Ralink). The problem started suddenly when the bluetooth icon disappeared from the system tray. Then, in device manager it shows up Bluetooth only when you select show hidden devices. Then, I uninstall the bluetooth from device manager and restart, install all downloaded files from HP driver support website which I later discovered that I should stick only to the Ralink (Mediatek) becuase I realized that the bluetooth vendor is the same as the wireless vendor. These procedures was not successful (I mean does not correct the disappeared bluetooth icon from the system tray). Finally, I downloaded the driver for bluetooth from Ralink website (which by the way was tricky and not straightforward). What happened now, is viola, the bluetooth icon came up nicely. Between all of these, there was restart, shut down, wait, open again. Anyway, the bluetooth icon is there but it is simply not functional. I checked the device manager, no yellow marks on bluetooth and also the bluetooth appear in device manger without selecting show hidden devices. I also tried services.msc and auto selection. The net result now is that bluetooth is not functional. It does not identify any device. I checked these devices on another computer and it was OK and works smoothly. It is really annoyeing. I think to purchase a bluetooth stick to solve it but I tried an old bluetooth stick and it was NOT working again (I mean it is identified but not functional to find any bluetooth device). Is there any kind of solution to this. Thanks in advance.

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall.  When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'.  You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
After this you may or may not need to delete and reload the Audio driver for your notebook.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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