Bluetooth Stack Service

What is Bluetooth Stack Service for? What does it do? Does it matter that i Can't reach it?

I have a VERY similar computer:
Product Name: HP H8-1160t
Product Number: QC45AV#ABA
I spent over 3 hours with HP chat and in typical fashion they could not solve the problem and requested I restore to original OS. I refused. HP Support needs to figure out a way to RESOLVE a customer problem without first jumping to "please restore your system".
After a second call to HP, they sent me a replacement Wireless Card, and much to my surprise the Hardware Tech showed up as scheduled on a SATURDAY no less; even after being told by HP that no weekend calls are made.
Anyway, the very nice service tech installed the new part and ...drum roll....wait for it...Voila!!!!
NO FIX!! As expected. Why Did HP Software Support think the new card would fix the issue??
HP Software Support is virtually USELESS, actually, lets just say without any equivocation at all: HP SOFTWARE Support is USELESS; HARDWARE SUPPORT IS FANTASTIC...
OK. I FIXED the problem myself:
I downloaded the Broadcom fix:
sp56715.exe
Available from:
ftp://ftp.hp.com/pub/softpaq/sp56501-57000/ sp56715.exe (eliminate the spaces...HP forum would not let me load this VALID site.
Rebooted, Bluetooth service started up, NO BTTray Stack Error, discovered my device (old LG Cell Phone), connected, and I was able to access the MY Music, Pictures, Video files finally.
Trust me, HP Software Support is a waste of time.

Similar Messages

Error: Unable to start the bluetooth stack service

HP Pavilion g7-2017us, Windows 7
After starting up I get the error message: UNABLE TO START THE BLUETOOTH STACK SERVICE.
First, I don't know what that means ... Second, I don't know how to remedy the problem.
Can anyone help please? ... THANKS!

Steps I would suggest are:
1. Update Bluetooth Device Driver. Steps to update the device driver:
i. Click on Start
ii. Select Control Panel
iii. Select System and maintenance
iv. Click Device Manager (If you are prompted for an administrator password or confirmation, type the password or provide confirmation.)
v. In the Device manager locate the Blue tooth device
vi. Click the Driver tab, and then select Update driver
If its still not fixed go to step 2
2. Uninstall the Bluetooth device, restart the computer and install the latest drivers.
Link for reference: Update a driver
Broadcom bluetooth Drivers for windows 7 64-bit
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-104112-1&cc=us&dlc=en&lc=en...
Intel Wireless Drivers for windows 64-bit
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-104707-1&cc=us&dlc=en&lc=en...
Regards;
Ray
I am an HP employee
Please click the White Kudos star to say thanks for helping.
Please mark Accept As Solution if my help has solved your problem.

HP touchsmart 520, error unable to start bluetooth stack service

I am wanting to use the bluetooth feature on my Touchsmart 520 for transferring pics, audio files etc. My periphal device is a Samsung Galaxy S5. My phone shows that it is paired with my pc, when i try to access via bluetooth I get the error message unable to start bluetooth stack service. My Touchsmart uses the Broadcom adapter that came with the pc. Help!!!
CapnRon1

Hello @CapnRon1,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are having issues transferring files between your Samsung Galaxy S5 and your HP touchsmart 520 Desktop PC. I am providing you with some steps you can try below:
Step 1. Go to device manager
Step 2. Right click on "Bluetooth Peripheral Device" that you want
Step 3. Select "Update Driver Software..."
Step 4. Choose "Browse my computer for driver software"
Step 5. Choose "Let me pick from a list of device drivers on my computer"
Step 6. Select "Ports (COM & LPT)"
Step 7. Select "Microsoft" at "Manufacturer" list
Step 8. Finally select "Standard Serial over Bluetooth link"
If you are still unable to pair with a Bluetooth device try the following:
Step 1. Search for "Change device" in the Windows 8 Start menu.
Step 2. Click on where it says Change device installation settings.
Step 3. Select the No, let me choose what to do option.
Step 4. Check the automatically get the device app option
Step 5. Click Save changes to save the settings you just chose
As well you can try this:
Step 1: Go to RUN (Windows Logo + R) and type “services.msc” and Enter
Step 2: Now find “Bluetooth Support Service” and double click on it
Step 3: Now click on Log On Tab and Type in "Local Service" without quotes
Step 4. Click on “This Account”
Step 5: Now remove any passwords leave the password field blank
Step 6: Underneath the upper left title should be a hyperlink "Start" Click it
You can also check:
Power Management tab and unchecked the box that said "Allow the computer to turn off this device to save power." Problem solved. Thank you for your willingness and persistance in helping me resolve the issue.
I would be happy to assist you further is you require it, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Unable to start Bluetooth stack service

I'm getting the message "Unable to start Bluetooth stack service" and cannot connect any new bluetooth devices. My notebook is a Pavilion tx 2000. Any ideas??

Hi,
Reinstall drivers for bluetooth module.
** Say thanks by clicking the "Thumb up" icon which is on the left. **
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **

I get this message when i start the computer :" error : unable to start the bluetooth stack service"

i get this message when i start the computer :" error : unable to start the bluetooth stack service"

If a power cycle of the TC works then the issue is simply Lion.. and there is as yet no fix.. and may never be..
Apple do not seem to acknowledge the issue but plenty of people have it.. It doesn't happen with SL.. one very good reason to not bother with Lion.. Maybe ML will fix it.. without Apple having to ever admit an issue.
In the meantime, if possible downgrade TC to 7.5.2 .. it has less issues than 7.6 or later.
Reset the TC and change all names, TC and wireless names, to short, no spaces, no special characters.
If it is the main router, set the dhcp lease to a short time.. 10min I recommend.
The above will probably not fix the issue.. but it might go a bit longer before a reboot is needed.. going back to SL would fix it.

BTTray Error: Unable to start the Bluetooth Stack Service

I have a HP TouchSmart 610-1190f operating system Windows 7 64-bit
I installed Norton 360 back in January and ran the registry program which corrupted the Bluetooth.
BTTray Error: Unable to start the Bluetooth Stack Service. I know that a system restore will take care of it, but when it happened I did not know that and I also did not know that I can't go back in time like Windows XP. I've tried reinstalling the driver with no luck. Is my only option a System Recovery?

Product Name: HP H8-1160t
Product Number: QC45AV#ABA
I spent over 3 hours with HP chat and in typical fashion they could not solve the problem and requested I restore to original OS. I refused. HP Support needs to figure out a way to RESOLVE a customer problem without first jumping to "please restore your system".
After a second call to HP, they sent me a replacement Wireless Card, and much to my surprise the Hardware Tech showed up as scheduled on a SATURDAY no less; even after being told by HP that no weekend calls are made.
Anyway, the very nice service tech installed the new part and ...drum roll....wait for it...Voila!!!!
NO FIX!! As expected. Why Did HP Software Support think the new card would fix the issue?? HP Software Support is virtually USELESS, actually, lets just say without any equivocation at all: HP SOFTWARE Support is USELESS; HARDWARE SUPPORT IS FANTASTIC...
OK. I FIXED the problem myself:
I downloaded the Broadcom fix:
sp56715.exe
Available from:
ftp://ftp.hp.com/pub/softpaq/sp56501-57000/ sp56715.exe (eliminate the spaces...HP forum would not let me load this VALID site.
I am NOT POSITIVE THAT DOWNLOAD IS FOR YOUR VERSION, BE CERTAIN TO CHECK SYSTEM REQUIREMENTS.
Rebooted, Bluetooth service started up, NO BTTray Stack Error, discovered my device (old LG Cell Phone), connected, and I was able to access the MY Music, Pictures, Video files finally.
Trust me, HP Software Support is a waste of time.

HP300 Error: BTTTRAY Cannot start Bluetooth Stack Service

Ive been getting this error for several months when I boot up. Has not been an issue but now that I bought a new Bose mini bluetooth speaker it is! Turned speaker on - HP300 "discovered it" It appears in my devices but nothing plays and I still get the same error. Any thoughts??

Hi
Welcome To Lenovo Community
Did you make any changes prior to the issue?
Try the following steps and check if it works.
Step 1: Manually start the Bluetooth service.
a. Click Start, type services.msc and hit enter.
b. From the list of items, double click Bluetooth Support Service.
c. Change the startup type to Automatic and click Start button to start service.
d. Click Apply and then click ok.
e. Check if the issue persists.
Step 2: As the issue just started, restore the computer and check the result.
Step 3: Uninstall Bluethooth drivers and download the latest drivers from Lenovo Support Site and update
You may also refer below threads for more details
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/unable-to-start-bluetooth-stack-...
http://www.tomshardware.com/forum/241925-44-error-unable-start-bluetooth-stack-service
http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/error-unable-to-start-bluetooth-...
Hope This Helps
Cheers!!!
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T530 Bluetooth Stack Service error?

Brand new Laptop. Latest drivers etc fully intact yet getting error (BTTray ERROR: Bluetooth Stack service) at startup. It will not open device Control Panel although it registers devices. It does not work on any BT device I have. I paid extra for this feature. Anyone know how to address this? Went through Lenovo Support site and found nothing on this. I understand it has been going on for years so why do they not have a solution posted?!!!

Months NO! the T530 is so new its barely go the dust on them yet.
Check with the Thinkvantage driver update tool if any driver update are listed. There was one I believe a while back and not part of the image.
Have you called the support line. They are your first line of support.
T520 Model 4239 Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz
Intel Sandy Bridge & Nvidia NVS 4200M graphics Intel N 6300 Wi-Fi adapter
Windows 7 Home Prem - 64bit w/8GB DDR3

Every time Firefox open I get an error message stating "Unable to start the Bluetooth stack Service". What does this mean and what should I do about it, if anything?

This occurs ever time I start my computer. It does not seem to impact anything I do. I just click OK and it goes away with no apparent harm.

Thank you so much for answering a question that has been bugging (no pun intended) me for so long. I am not a technical person at all, as you can see by my assumption that this was a Firefox and not a Windows situation, and I would have continued to just kept on hitting the OK button forever. I opted out by disabling the option but I copied the solution to a Word document and placed in a file just in case I needed to reverse in the future. Thanks once again for your quick response and interest in helping. Ed

I keep getting a message, "cannot start the Bluetooth Stack Service:, what does this mean

I have the c510a photosmart estation, windows 7, 64 bit. How can I get rid of this message?

I thought the same too, looks like its not just me having this issue, hope Apple do something soon. Thanks for your help

Re: Satellite A300D - Bluetooth Stack can't find a service

Hello!
I have Satellite A300D with Windows 7 and Bluetooth Stack by Toshiba (ver. 7.00.10)
I 'd like to connect my mobile phone to notebook over bluetooth. I have tried to add a new connection in Bluetooth Stack. BS has found my phone, but coudln't connect to. BS has showed an error message "Unable to find a service" (I have a Russian version of Bluetooth Stack, so I have to translate the message). And I don't know what service is not running, BS give no additional information.
Please, advise me what can i do to solve my problem.

I think you should enable bluetooth service in Administrative tools- Services:
http://img42.imageshack.us/img42/3384/blie.jpg

Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)

Hello.
I own a *Satellite P750-02T* (Part no. *PSAY3A-02T001*).
In the order what I did:
1) I formatted its HDD and reinstalled OS to *Windows 7 x64 Ultimate SP1*.
Then I downloaded *ONLY BIOS and the drivers* from [its Downloads page|http://www.mytoshiba.com.au/support/computers/satellite/p750/psay3a-02t001/download?os=25] :
2) I updated its BIOS to *v1.90* (the laptop came with v1.80)
3) I installed all the drivers:
- both LAN and WiFi
- Intel Chipset (latest available)
- all video drivers (Intel HD Graphics, NVIDIA Graphics, and Intel HDMI)
- Card Reader
- Realtek HD Audio (latest)
- Synaptics Touchpad
- USB3.0
- IR
- TV-Tuner
However, I'm *unable to install the Bluetooth driver (v8.00.06(T)* )...
When I run setup from the [above-mentioned page|http://www.mytoshiba.com.au/support/computers/satellite/p750/psay3a-02t001/download?os=25] it partially detects *'Bluetooth USB Controller-10 from TOSHIBA'* (USB\VID_0930&PID_0215&REV_001)
and then installation simply freezes displaying +'Installing the Bluetooth Driver. Please wait+.' and stays like that forever...
I also tried downloading a driver from [another location|http://aps2.toshiba-tro.de/bluetooth/index.php?page=download-toshiba] for TOSHIBA notebooks - v8.00.02(T):
and followed installation instructions displayed under 'Details'
but there was the same outcome - the setup simply freezes...
Installing Hotfix (*KB978258*) recommended there didn't work either - the message '+The update is not applicable to your computer+' pops up.
And I understand why - this Hotfix is [already included|http://download.microsoft.com/download/E/B/A/EBA55FE2-373A-4351-9346-6D762B79AA69/Updates%20in%20Win7%20and%20WS08R2%20SP1.xls] into Service Pack 1 for MS Windows 7.
I spent hours searching on the Internet for a solution. Although there were some similar cases none of the recommendations actually worked. I tried installing:
- WiFi driver before installing Bluetooth (someone suggested that those two are the parts of the same card);
- resuming installation in Safe Mode;
- *Toshiba Value Added Package* hoping those tools somehow will kick in.
Nothing worked...
It's interesting that when for the sake of experiment I tried to run installation for my generic Bluetooth adapter (using the driver [for non-TOSHIBA notebooks|http://aps2.toshiba-tro.de/bluetooth/index.php?page=download]) then everything run smoothly!
*Using Bluetooth connection on this laptop is very crucial for me.*
I hope I shall not have to return this wonderful notebook as I know TOSHIBA is one of the best manufactures and am sure there is a solution to this problem.
Thank you very much.
Evgeny.
Message was edited by: CVD
clarified about using another generic Bluetooth adapter with non-TOSHIBA driver

For FN functionality you must install Toshba Value added package. Toshiba flash cards utility is part of this package.
I dont know if P750 has WLAN switch but before you start BT installation be sure WLAN LED is ON.
BTW here is installation order for Win7 on Satellite P750 (European but the same order must be for your Australian model):
Win7 64bit SP1
PatchFiles V1.0
PlayReady PC Runtime V1.3
Sun Java2 Runtime Environment 1.6.0_20
TOSHIBA Assist 4.02.02
TOSHIBA Bulletin Board 2.1.10
TOSHIBA ReelTime 1.7.17.0
Intel Chipset SW Installation Utility 9.2.0.1015
Intel Management Engine Interface V7.0.4.1197
Intel Display Driver 8.15.10.2353
NVIDIA Display Driver 267.44
Intel Rapid Storage Technology Driver 10.1.2.1004
TOSHIBA Supervisor Password Utility 1.63.51.2C
TOSHIBA HW Setup Utility 1.63.1.34C
TOSHIBA Flash Cards Support Utility 1.63.0.12
TOSHIBA Value Added Package 1.5.4.64
NVIDIA HD Audio Driver 1.1.13.1
Realtek Audio Driver 6.0.1.6305
TOSHIBA Wireless LAN Indicator 1.0.3
Intel Wireless LAN Driver
Synaptics Touch Pad Driver 15.2.11.1
TOSHIBA HDD Protection 2.2.1.13
Atheros Bluetooth Filter Driver Package v1.0.4
Bluetooth Stack for Windows by Toshiba v8.00.06(T)
Realtek LAN Driver 7.038.0113.2011
Jmicron Card Reader 1.00.57.02
ENE CIR Driver V3.2
YUAN DVB-T/ATSC Tuner Driver V2.3.3.41
USB3.0 Driver 2.0.34.0
TOSHIBA Sleep Utility 1.4.2.7
TOSHIBA Face Recognition 3.1.9
TOSHIBA eco Utility 1.2.24.64
Intel Proset 14.0.2.0.1.s64_wCAT
TOSHIBA HDD/SSD Alert 3.1.64.8
TOSHIBA Service Station 2.1.52
HDMI Control Manager 2.0.0.7.64
TOSHIBA Remote Control Manager 3.0.6.1
TOSHIBA PC Health Monitor 1.7.5.64
ConfigFree
TOSHIBA Web Camera Application
TOSHIBA Network Device ID Registry Setting Tool 3.0.32.4-14_wMSI
TOSHIBA Media Controller 1.0.86.2
TOSHIBA Media Controller Plug-in 1.0.6.1
TOSHIBA Resolution+ Plug-in for Windows Media Player 1.1.0
Intel Wireless Display 2.0.29T2
PatchFiles PCIIDEREG-1.2
PatchFiles
I hope this will help you a bit.

PC Suite does not detect my bluetooth stack of blu...

Hi can somebody help me?
I have done all advises and procedures regarding uninstalling and installing in the right order but no result.
= = = = = =
My info is:
Bluetoothstack : Bluesoleil 2.3.0.0 release 060728 stackversion: 05.04.11.20060622
PC Connectivity Solution:
Version 9.23.3.0
Nokia Connectivity Cable Driver:
Version 7.1.17.0
Operating system:
Microsoft Windows XP 32-bit Edition, Service Pack 3
Language: Nederlands
Language for non-Unicode programs: Nederlands
Detected Internet browsers:
- Microsoft Internet Explorer 8.0 (Default browser)
- Mozilla Firefox 3.5
Detected Bluetooth stacks:
= = = = =
My problem is that no bluetooth stacks are detected by PC Suite.
With bluesoleil I can make connection with my Phone 2720 Fold. And all works fine
But PC Suite does not see the bluetooth connection
How should solve this?
Many thanks in advance.
Regards,
Adam
Message Edited by AdamX01 on 06-Nov-2009 02:20 PM

I never got any Bluesoleil stack to ever work with any version of PC Suite. However, as of Windows XP SP2, the Microsoft Bluetooth protocol stack appears to detect "several" Bluesoleil Bluetooth compatible dongles and will use them. However, these will have limited functionality as Microsoft limits their Bluetooth support.

Toshiba Bluetooth Stack vs Microsoft Bluetooth Stack

Which Bluetooth stack is better and more reliable for Toshiba Qosmio G20-127, in your opinion Microsoft Bluetooth Stack (which comes in XP Service Pack 2), or, the native Toshiba Bluetooth Stack 4.00.23?

I have 2 PCs desktop and notebook. My desktop PC has an HP DeskJet 690C printer, which is physically connected using the cable and LPT port. I am using Widcomm 5.01.1200 Bluetooth drivers for my desktop PC and Toshiba Bluetooth stack 4.00.30 for my notebook. Can I add a desktop PC printer for my notebook via Bluetooth? I would like to get a step-by-step tutorial about adding a printer. Both PCs are running on WinXP Pro SP2.
At this moment I am only able to browse the Internet from my notebook (using my desktop PC and bluetooth connection).

How to manually uninstall the Toshiba Bluetooth Stack?

Hey there, I have a problem with the uninstallation of the Toshiba Bluetooth Stack v4.00.20 on my Windows XP SP2 notebook. Whenever I choose to remove the "Bluetooth Stack for Windows by Toshiba" (and "Bluetooth HID Switch Service") the installer starts preparing but hangs after a short while - the only way to continue is to power the notebook off. :(
The same happens when I try to update the stack to the latest version - the installer says that the old stack has to be removed first and hangs after trying to remove it. So is there a way to remove it by hand? I really don't want to reinstall Windows because of that.
The reason why I want to uninstall/update the stack is because my Jabra BT620s headset doesn't work with it. I can connect it and use it as earphones (the music quality is pretty good) but I cannot use the built-in microphone. This works with the Widcomm stack but with this one I have quality issues.
Thanks in advance.

If only your headphone works and not your headset then you have most likely not configured the headset profile. Use the "Custom Mode" of Bluetooth settings and setup also HFP (or HSP if HSP does not exist) then it should work.

Bluetooth Stack Service

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