Blurry Camera- Lumia 1520

My Lumia 1520 camera recently started getting blurry photos and videos too.
It dropped once on the ground and its frame displaced a bit at its upper right corner . Resetting phone didn't help.
Unfortunately Nokia Care isn't available in my country (Iran).
May you help me?

Hi,
Were you able to get your camera issue sorted? I have been using a Nokia Lumia 1520 since the last 10 months and have noticed the same problem as yours. Whenever I click a photo with a lot of tube lights and bulbs in the background, I see rays around the light making the picture very blurry.
This never happened earlier; only since the last 10-15 days.
I'm not sure if Nokia can fix that; its still under warranty.
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Lumia 1520 reboots when front camera is used

Hi all, I picked up an international version of the Lumia 1520 a couple of weeks back in India and I just realized that the phone reboots when ever I try to use the front camera. This is happening with all apps. The apps that i have tried till now are as follows
OneShot, Nokia Camera, Default camera app and Camera360.
The reboot happens with all the apps only when I try to use the front camera. I have tried hard resetting the phone but that too has not solved the problem. I have seen a couple of discusstions on this topic over here but none of them contained any helpful replies.
The handset is running the Lumia Black update. I'm wondering if this is a hardware issue or software issue. If it is a software issue I dont mind waiting for a patch, but if it is a hardware issue then I have no option but to reutrn to it. Any help on this matter would be greatly appreciated.
Solved!
Go to Solution.

I purchased a Nokia Lumia 1520 from Snapdeal. 2 days after using the phone, I inserted an SD card for data transfer and it didn't work with the phone. I tried to format the SD card as per Nokia forums and also tried to reset the phone but to no help. I took the handset to Nokia Care (Net Dot Solutions, Tilak Nagar, Delhi) and they tried to do a software upgrade but to no help.
I submitted the brand new working phone and the Nokia care kept it for 15 days. The only reply I ever got from them was that the set is in the factory with no status update at all. After 15 days I got response from Nokia care that the Phone is warranty devoid and not covered under warranty any more. There was no specific reason given for the warranty being devoid.
When I went to collect the set, it had minor scratches on the screen, which were not there when the set was submitted. The support personnel said that these are very minor and expected to be there. Very Strange! Also upon using the phone after I got it back from Nokia Care, I found that the front Camera is not working and the phone crashes each time the Camera is opened. Also the Auto-Brightness control (probably due to its sensor) is also not working.
Nokia care has damaged my phone in the 15 days they had it. Who is to be held responsible. And now they say my phone is warranty devoid and I need to pay for any repairs.
NOKIA Care - Disgusting!

Lumia 1520 Camera and SD Issues

I love my Lumia 1520. I'm a heavy user of camera and video. Since the upgrade to 8.1 I have had persistent issues. I have reflashed my device twice and the problems remain.
1. The Nokia Camera app intermittently takes 2 - 4 mins to load. It says "loading" and does some processing. Sometimes it opens, sometimes it doesn't.
2. After the above behavior, Saving the photo takes 60 seconds or more. If I navigate away while the photo is being "saved" the photo is lost.
3. My original SD card, purchased with the phone at the AT&T store, is saying "Scan SD card and fix errors". Saying Yes to this seems to do nothing.
The above behavior is intermittent. For example just now while writing this, I tried the Microsoft Phone camera app and was able to take pictures successfully and without issue. I switched back to the Nokia Camera App, which I prefer, and the app functioned normally.
Yesterday I missed several important shots because the Nokia Camera App wouldn't load quickly (less than 30 seconds in this case) and the moment was long over when the camera was functional.
Appreciate the help! I love this phone!

Hi @UltraVioletIris ,
To troubleshoot this, purchase another SD memory card, a reputable brand from a reputable store. 32GB Kingston Class 10 SDHC cards have worked reliably for me through 3 years and on 4 different Nokia phones, others have other favorites.
Backup everything, to the cloud and/or via USB to a PC.
Menu -> Settings -> storage sense -> SD card -> remove, shut down the phone, remove the old SD card, insert the new SD card straight from the packaging into the phone, start up the phone. The new card must be recognized and ready for use in the phone right away, without error messages or scan for errors notices, otherwise go directly to the second step.
1: If the new SD card works without issues then the original SD card is defective.
2: If the intermittent errors persist then the phone need repair or replacement.
A competent store should acknowledge the warranty claim on either the SD card or the phone after this.
Please let us know how it goes?
Hans

Lumia 1520's camera

Hi. I just bought the Lumia 1520. I'm from the Philippines. After turning it on I went to the main camera to check out the 20mp camera.i was a bit disappointed because the camera was noisy and yes I used both the native app and the Nokia pro camera. Comparing it with my old Lumia 920, the 920 had less noise, and it even took better pictures on low light. Do I have a defected phone? I went back to the store to take a comparison with the same unit which is the 1520 and yes both cameras were noisy. Is this has something to do with the software or my phone has a defect??

Hi jassp041087,
Welcome to the forum!
Do you also see the same image quality when viewing the photos using a PC? Check this link for some tips on how to take photos using your Lumia 1520: Nokia Lumia 1520 - Nokia Pro Camera tips Though your phone is brand new, make sure that it's running the lates software version. You may verify it by going to Settings > Phone update.
Let us know if this information helped you.

Lumia 1520.3 Front Camera Issue

As Lumia Denim update is expected on the last quarter of the year, will it fix the front camera issue of the Lumia 1520?
My phone is originally running on Lumia Black and the phone is working perfectly until i installed the dev prev. Regardless of what camera app, once front camera is called, app automatically close. Done soft reset, hard reset and Nokia Recovery Tool but to no avail, front camera is still useless.
Hope the next iteration of the software will fix this problem.

hi mate, sorry to hear of your problems. have u tried installing Lumia Cyan as this may fix your issues (i.e. has the correct optimisations and driver updates for your Nokia). i know it is a pain to hard reset and update manually to Lumia Cyan, but it may be the only option before taking your phone to Nokia Care for inspection

Lumia 1520 camera error

My lumia 1520 camera is always going black and sometimes it goes black and purple lines. I can't capture anything. I brought this from another country and now i haven't warranty in my country please help me to fix this.......
I'm not perfect in English so i think you can understand what I'm trying to tell... Please help me

hi mate, u will need to get in touch with your retailer that you bought it from and demand a replacement. otherwise try performing a hard reset first and if that doesn't work, then use Nokia Software Recovery Tool.

Lumia 1520 camera issue

I just switched my old 928 with this one and everything is perfect except my camera.The quality and resolution are so bad,at least worce than on my old phone.I checked SkyDrive options,searched for hours,but no luck.How can I fix this?Thank you.

Hi, popke. Thanks for sharing with us your concern. Your camera resolution will depend on the aspect ratio that is currently set on your camera. BTW, does this happen regardless of which app you're using? Can you describe the image quality being taken by your Lumia 1520? Since you already have the latest software version, how about resetting the phone? Go to Settings > about > reset your phone. As this will delete all your data, be sure to have a backup file: Back up my stuff. Keep us posted.

My Nokia Lumia 1520 has a plethora of issues

This is mainly about my Nokia Lumia 1520, but also some other Nokia Lumia phones.
After I inherited my Nokia Lumia 1520 I had to wait a few weeks before I could install Windows Phone 8.1 (Blue) + Nokia Lumia Cyan on it, after doing so I signed in with my Microsoft-account (as it was of a deceased family member before, and I was using his Microsoft-account, so I had to factory reset it), after resetting it I noticed a plethora of issues that weren't present in Windows Phone 8, no offence to anyone at Microsoft, but Windows Phone 8 had absolutely 0 bugs I ever experienced, no crashes, no oddities, ever since the new operating system was released all my phones as well as my ex-girlfriend's and my girlfriend's phones have been experiencing issues, but none more than my Nokia Lumia 1520, here is a summation of each phone. Note that I am a huge Windows Phone fanboy, so I have purchased several devices for multiple people, and I'll write what they've told me down here too. Note that most are either Nokia Lumia or Microsoft Lumia, but one is by the Cantonese manufacturer, Huawei so I don't know if that will be considered (ir)relevant by the moderators.
Nokia Lumia 1520:
* Sometimes the touch-screen randomly doesn't respond (which is really annoying while playing Age of Empires: Castle Siege where I lost the chance to get several British banners due to this error), this recovers sometimes by going stand-by, but this alternates and seems completely random when the screen gets responsive again, and when not.
* It randomly starts pressing physical buttons, and when I try to press them it's not recognized by the phone, and there is no way to turn my phone off or even put it in stand-by while it's doing this.
* There is no back-up for settings and app data, it did this before but for some reason it does notify me that I haven't backed up in a while and any attempt to back it up is met with countless of errors, before my phone backs up my data again I don't want to factory reset it because I don't want important data to get lost, so please help me fix this.
* It sometimes starts crashing random applications with provocation.
* Sometimes it won't charge.
* It crashes randomly while playing videos on Google YouTube and other websites.
* It can't download Lumia Help + Tips.
* Sometimes the screen goes all black, and the camera stops to work, but here is the odd part, whenever I click on the back-button and hold it it shows me the ''open'' applications, but they all remain black.
* Half of the time when I take pictures with it there is a 3 second delay, and most of the time those pictures aren't saved, so I only use it to take screenshots, and maybe 1 in every 10 screenshot is actually saved.
* It won't show the profile pictures of my Microsoft Skype-contacts.
* The calendar doesn't work on the lock-screen, and shows me the wrong information all the time.'
* Cortana randomly starts in the middle of other things.
* Internet Explorer Mobile randomly crashes and closes the tab I'm on at that moment.
* Internet Explorer Mobile randomly opens tabs I didn't ask for.
Nokia Lumia 920:
* The phone sometimes won't restart after going completely off unless one would hard reset it.
* There is no back-up for settings and app data, it did this before but for some reason it does notify me that I haven't backed up in a while and any attempt to back it up is met with countless of errors, before my phone backs up my data again I don't want to factory reset it because I don't want important data to get lost, so please help me fix this. (note for my Nokia Lumia 920 this happened after I returned from Hanoi, the issue has been constant on my Nokia Lumia 1520 even while it was in Europe)
* Microsoft Skype crashes when I want to upload a picture or drawing (unique to this specific phone, it works seamless on all the other devices).
* Microsoft Cortana often notifies me about news, but can't fetch anything when I click on the message in the Action Centre.
* It can't download Lumia Help + Tips.
* On some (Vietnamese) Wi-Fi connections it can't update nor download several applications regardless of size (for example an Angry Birds game called Angry Birds Go! that is nearly 1 G.B. nor an 8 M.B. N.O.R.A.D. Santa Tracker).
* When there is a flippable protective case around it the cellular network will crash, and can only be restored after rebooting it, before I got S.I.M. errors on it nearly 5 times a day, each time it required me to restart my phone.
* It permanently shows 2 unread mails in Microsoft Outlook and 8 in Google Mail for no reason, I have 0 mails in Yahoo! Mail but it does tell me that I have ''unread'' ones in several (NON-EXISTING) folders.
* The Calendar doesn't appear on the lock-screen, and if it does it's either several weeks too late, or shows me messages for months about things that happened last year.
* Sometimes one ear-plug goes without sound, rather than being a hardware problem it gets fixed by rebooting the phone.
* Sometimes I can't copy or paste anything.
* Internet Explorer Mobile often doesn't recognize images I want to save, while somehow it does recognize those same images either the day before and/or the next time.
Nokia Lumia 520:
* The phone sometimes won't restart after going completely off unless one would hard reset it.
* It doesn't recognize the Micro-S.D. card it did before (it worked while on Lumia Cyan).
* It can't download Lumia Help + Tips.
* It sometimes won't charge.
Nokia Lumia 530 Dual S.I.M.:
* After inserting a Micro-S.D. card it can't download in-app videos (Microsoft Skype) or voice messages (WhatsApp-Messenger) or even links (Facebook Messenger).
* It can't download Lumia Help + Tips.
* Sometimes it doesn't recognize the 2nd S.I.M. Card.
* Like before, the Calendar doesn't function on the lock-screen.
Microsoft Lumia 353:
* Touch related issues similar to the Nokia Lumia 1520 as expressed above.
Huawei Ascend W1:
* The phone will detect low storage even when there is lots of free space.
Unrelated to these phones, but still ''Nokia'' hardware is the Nokia charger that comes with Nokia Lumia phones for some reason doesn't work, I mean like ever, and Microsoft forces me to buy new chargers, plus I still use the charger I had on my old H.T.C. Windows Phone for my Nokia Lumia 920. All the above phones have many more issues, but I just simply can't remember them right now.

Confirm that Date / Time settings are correct.

Nokia Lumia 1520 ,experience full of dissapointmen...

First of all, I was very eager to switch to Windows Phone and I am not a hater. It is a gem in a lump of coal.
Buying a phone is not that easy for me from financial reasons. Since Lumias are hard to get to in my country I got my hands on an unbranded unpacked Lumia 1520. A friend of my bought it from another country for me. I was very hyped about it and even throught out the issues I've faced i still am.
I never dropped my phone and I always kept it safe and secure. There is not a dent on it.
After a few weeks the side buttons of the phone started to lose their hardness and begin to flunk in the body.
I managed to ignore it since they all were working.
The earpiece speaker is an utter disaster. When set 5/10 the speaker is cracking.
And than came the screen. While in the task manager / switch apps window i noticed that the black rectangular windows leave a trace, something like contrast issues. That started to bug me. It was a new phone and the screen already failed me.
After that i noticed that on a white background i can see several brighter spots on the screen. Something like small screenburns. My love for Windows Phone kept me going even with those issues.
Than came Lumia Denim....
Not to keep the text longer, my headphones started not to work properly since the update. The phone started to make *clicking* sound through the speaker.
The Wifi lost almost all funcionality. Speed was ridicously slow and losing connection all the time. In the Cyan version the Wifi worked great. It was so weak that I couldn't activate and restore my phone after factory reseting.
That was it for me.
Since I live in a third world country and Microsoft's support is almost non-existant and the services too I nearly couldn't setup a payment method to purchase apps. And the official nokia service center does not accept the warranty on the phone since it is bought from another country i cannot return it.
I really really tried to love windows phone and the lumia product line. I don't feel angry at this point. I feel utterly dissapointed. I feel betrayed. I migrated every single service i use in my private and work life to Microsoft services.
PS: Please let there be a DWG viewer for Windows Phone. For God's sake symbian had a dwg viewer.
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Sounds to me like the charger you are using is not powerful enough. Are you using the charger that came with the phone? You mentioned adaptors etc so thought you may be charging with another charger. You could also try charging with high output usb chargers, typically ones for tablets.

Lumia 1520 Battery Discharge Issue After Updating ...

After updating to Denim, my Nokia Lumia 1520 started to experience the following symptoms:
Phone charges to 100%, I disconnect and use an app like Instagram BETA, Internet Explorer, Lumia Camera, or any game--after no more than 5 minutes of use, the phone gives a "Critical Low Battery" alert and shuts down. If I try to restart phone immediately, it makes it to the AT&T splash screen or lockscreen and then same battery message appears and shuts down. If I wait 10-15 minutes after the shutdown to restart phone (without recharging) the phone will stay on, but battery level will report to be in the low 20s or 10s (whereas no more than 20 minutes ago, it was 100%).
When phone is at 100% battery: I take 2-5 photos or record mere seconds of video and I get the same "Critical Low Battery" alert. Upon restarting, some of the photos or video are nonexistent or corrupt files and battery level is reported at 2-5%.
However, if my phone is plugged in to charger, none of these "Critical Low Battery" alerts come up and I am able to use phone as usual. Considering that I cannot take a vacation and capture nature's beauty with an AC adapter always connected, this is a serious drawback.
Steps I've Taken:
Soft-reset
Full factory-reset
Moved all apps off microSD card (this improved situation maybe 5%)
Disabled almost all background app use in Battery Saver
Replaced microSD card when I thought this was a memory write/read issue
Installed "Battery" app to monitor battery use. After 750 data points were logged, my average battery life is reported at "16 minutes," which sounds about right.
My warranty should be expired since I purchased the phone December 2013, so I'm checking in here if anybody has had any luck with battery replacements or with a solution to this issue? At the same time, this issue arose strictly after updating to Denim and I've seen other users report this EXACT scenario. Is there any hope for Lumia 1520 users on this?
Other reported cases:
Battery Issue after Denim update: http://forums.windowscentral.com/nokia-lumia-1520/347112-battery-issue-after-denim-update.html
Battery critically low and shutdown: http://forums.windowscentral.com/nokia-lumia-1520/342343-battery-critically-low-shutdown.html

Hi albertico, TeJazz, and Samgh. Welcome to the Microsoft Mobile Community. We understand your situation and in response to this issue, we suggest that you perform the suggestions in the photo attached. If the issue persists, we recommend recovering your phone's software using the Windows Phone Recovery Tool. This link will work regardless of your location. If the same thing happens, it's best to take your phone to the nearest Care Point in your area for evaluation. Backup first to avoid data loss.
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Nokia Lumia 1520 not finding Bluetooth headsets

Hello
I have a nokia Lumia 1520 and it won't connect to the two bluetooth headsets I have. They are not even showing up to connect to.
I tried with a Microsoft Xbox 360 Wireless Headset (bluetooth version 3.0) and a Sony MBH10 (bluetooth version 1.2). Can you give me a list of compatible bluetooth headsets and/or what version of bluetooth I need for it to be to work with my lumia 1520? My phone is updated with the latest updates and I also tried to connect via bluetooth to my other phone a Nokia E6 and it did connect succesfully.

PostMort3m wrote:
Hello
After all I managed to connect it to the sony bluetooth headset via the nfc function! But manually it wouldn't find either of the two headsets and yes I did the steps you said
The devices you are trying to connect to the phone have to be in the bluetooth pairing mode before the phone will see them in bluetooth.
Read up on how to put the headsets in pairing mode. Should be in the literature that came with them.
Pair my phone with a Bluetooth accessory
http://www.windowsphone.com/en-us/how-to/wp8/connectivity/pair-my-phone-with-a-bluetooth-accessory

Nokia Lumia 1520 Issue

Hi , I had issues with my new nokia lumia 1520 and the issues are as follows: 1)Touch and display problem and screen flickering and doesnt let me use any app on the phone and even if im trying to unlock my phone, it inputs its own password and locks the phone again. 2)Apps not functions as if i click one app another app opens 3)Phone hangs 4)Phone gets heated up rapidly with usage of camera 5)Music volume control issue as with full volume, the phone is still not loud enough at times 6)Paint behind the phone is pealing off and Customer care people (Marathalli Nokia Care) took the phone and finally says that my screen guard is causing all these issue. whereas i was using this phone for 1.5 month without issues untill i updated it to latest firmware 1028.3562.1402.0001. please provide your views as to what can be done next as this phone is just 1.5month old and I have spent a lot on this phone?

Remove the screen guard and take it back to Nokia Care, so they will not have a stupid excuse to refuse repair.

Nokia Lumia 1520 mini?

I LOVE the design of the Nokia Lumia 1520. The slim body of the phone, the display, the camera, everything! But the only thing that I don't like about the phone is its too big! Although I know its a phablet. But I was hoping what if Nokia makes a mini Lumia 1520 of about 4.5 inch display? With the same specs maybe and in the same available colors. It will be AWESOME and look way more sexier Plz Nokia think about it.

called the 930 and coming soon..
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Nokia Lumia 1520 Overheating & Battery Drain after...

Hello,
I've been experiencing an intermintent problem with my Nokia Lumia 1520 (AT&T, 16GB model) where my phone overheats and the battery drains. The problem started after I upgraded to Windows Phone 8.1 and Lumia Cyan. As of now I haven't figured out a good step by step method to reproduce the problem on demand however I have noted that when this problem occurs and I wake the phone and unlock it the Start screen shows a never ending or unusually long "Loading" message and my phone will overheat and drain the battery. So far the only way to mitigate the problem is by shutting it down manually or performing a "soft" reboot of the phone. Afterwards the problem gets resolved and the phone resumes normal operations after rebooting with the phone returning to a normal temperature and battery drain rate that is consistent with the use it is being given.
Given that I don't know anyone else carrying a Lumia 1520 has anyone seen something similar to the problem I am describing on this post with their Lumia 1520 unit after updating to Windows Phone 8.1?
So far the only big resolution step I've taken is to perform a complete phone reset and not recovering the phone from my back ups, effectively making it a "new" phone in terms of settings and software conditions.
My theory for this problem is that it is software driven as an overheated phone and a stuck "Loading" message instead of the Start screen after unlocking the phone indicates that a software process (either OS or separate Application) may be behind the issue.
Thanks for any assistance on this matter!
Michael
Nokia Lumia 1520 | Windows Phone 8.1 "Lumia Cyan"

Morpheusprime wrote:
Did not work unfortunately... But I have resolved my overheating and battery drain issue...
CORTANA is the culprit and needs to be unpinned from the start screen.
Here is the process if CORTANA is piined already..
1) Unpin CORTANA
2) Go to "Settings.. Applications and open Cortana
3) Turn off Cortana
4) Phone will RESET
5) Go to "Settings.. Applications and open Cortana
6) Turn on CORTANA
DO NOT PIN TO START SCREEN
7) Swipe your start screen over to your applications
8) select CORTANA and allow it to set it self up again.
Now CORTANA is still accessible by the Search icon or from your application menu.
Now your battery.. Before the update my battery was reading "1 day, 14+ hours"
After update After recharge I was getting 14 hours then it would start draining.
After taking CORTANA off the start screen my phone stop getting hot near the camera (Upper left) and after 2 days (Battery cycling) my battery has returned back to reading "1 day, 14+ hours"
My assumption - The matter will be resolved with the Lumia Denim update coming later this qtr.
When that arrives my understanding is CORTANA is off BETA in US. Some additional Firmware tweaking, along with the camera updates and more.. Which "SHOULD" resolve this battery drain & over heating with CORTANA
Per my experience, I believe you're right that Cortana is the culprit for the problem described by the original poster. I unpinned Cortana from my start screen 6 days ago, and so far so good. I have not had a recurrence of that problem. I did not turn Cortana off and then back on again though. I just unpinned it, and that seems to have done the trick.
I'm also hopeful the Windows Phone 8.1.1 and Lumia Denim update will fix this since Cortana will be off Beta in the U.S.

Nokia Lumia 1520 out-of-the-box problem

I just got the Nokia Lumia 1520 from Germany and I took it out of the box all good and pretty, but when then I go and charge it since it didn't turn on at first (I have this british charger and a european adapter) and put it in the phone. I left it for a while to charge since the windows start button started flashing and now when I turn it on, it shows the Nokia start screen, then it shows that it's charging and then there comes a blue screen that flashes and it vibrates after that. Again the Nokia start screen shows and the blue screen flashes again, vibrates and Nokia screen again and so it goes endlessly!
I have never gotten it to start it just flashes the blue screen and turns off again
See the video:
https://www.youtube.com/watch?v=b4eOmqirqRk&feature=youtu.be
WHAT DO I DO HELP!

Sounds to me like the charger you are using is not powerful enough. Are you using the charger that came with the phone? You mentioned adaptors etc so thought you may be charging with another charger. You could also try charging with high output usb chargers, typically ones for tablets.

Blurry Camera- Lumia 1520

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