BM VPN causing dial-up connections to disappear - Air Card

I'm having an issue with BM VPN. I have an end user on an XP laptop who needs to connect via BM VPN using his Verizon Wireless Broadband Air Card. The Broadband Cards are always listed under Dial-Up Connections in Network Connections, but after installing BM VPN, the dial-up connections are no longer there and if I try to manually create a connection, it is greyed out. Also, to no avail, the following services in XP are not turned on and for the life of me I cannot get them to start:
Remote Accesss Auto Connection Manager
Remote Accesss Connection Manager
From what I've read, these services must be on in order to create a new dial-up connection. The Broadband card refuses to connect due to the fact that a dial-up connection cannot be created. The Broadband card and software were installed and working before BM VPN was installed. I tried uninstalling/reinstalling BM VPN, but that didn't fix the problem.
Also, if I look under the Novell Client properties, Location Profiles Tab, VPN, Properties, Properties again, and finally the VPN Dial-Up tab, there is a message that says "A VPN dial-up initialization has occurred. Microsoft Dial-Up Networking is not installed." I don't know if this means anything or is related to the problem, but I thought I'd relay this information as well. I looked for ways to reinstall the Microsoft Dial-Up Networking, but all articles refer to Windows 95 or 98 installations. I've also reinstalled Windows XP SP3 successfully, but it didn't fix the problem.
Has anyone else ever ran into a problem like this and can help me? I'm so lost and desperate for help. Thanks.

I'm not sure how to recover on the system that is currently broken -
though I suspect some form of remove/reinstall MS components should get
you back running again.
When you install the VPN client, and you select the dial-up option, it
basically tries to integrate the MS dial up networking system into VPN
menus. I don't think it really invents anything new there. If there
is something non-standard on the dial-up entries, it may be that the
VPN installation doesn't handle it properly. I don't know, because
I've not installed that component or used it in years.
What I would recommend is to not install the dial-up component on with
the VPN client. Just leave it off, make a usual dial-up connection,
and then launch the VPN client. The VPN dial-up component just
tries to manage all of that so you do it with less button clicks.
Craig Johnson
Novell Support Connection SysOp
*** For a current patch list, tips, handy files and books on
BorderManager, go to http://www.craigjconsulting.com ***

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