BMC Remedy Integration with SCORCH and AD

Hi All,
We are running BMC Remedy for ticketing. The goal is to automatically add a computer to a security group once the ticket is approved. So, user raises a ticket with his computer details. The workflow for approval in BMC is already set, once approved the computer
name entered by the user will get added to a Security Group in AD.
We already have built a web service for BMC Remedy for a completely different purpose. My plan is to utilize the same web service in SCORCH. So, SCORCH will check BMC using the WebService and check the state of the new Service Request - Once the state
is approved it will add the computer to that group - Runbooks Basically.
Will the above approach work?
Regards, Vik Singh "If this thread answered your question, please click on "Mark as Answer"

Hi Vik,
Certainly the process you are proposing, off Scorch responding to a BMC Remedy Service Request and doing automated actions is completely do able. I know many people doing this.
But I think you will struggle to get Scorch to interact with your Web Service. Although Scorch has an Invoke Web Service Activity which might allow you to talk to you existing service, the functionality of the Activity is quite rigid and this makes
complex interactions with web APIs (like you will need with Remedy) very challenging.
You may even be forced to right your own code and execute via the .Net Script object to make it work.
There is an easier and much quicker way. We have written a Scorch Integration Pack for BMC Remedy which allows full interaction with BMC Remedy and you can Monitor Remedy for state changes and trigger Runbook execution automatically. You get
all this functionality for $12,000 including first years support.
For more information see
http://www.kelverion.com/integration-packs/bmc-remedy/
Greg

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Hi All,
We are running BMC Remedy for ticketing. The goal is to automatically add a computer to a security group once the ticket is approved. So, user raises a ticket with his computer details. The workflow for approval in BMC is already set, once approved the computer
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Duplicate:https://social.technet.microsoft.com/Forums/en-US/796fad9e-9f69-40f0-98aa-2816793fc38c/bmc-remedy-integration-with-scorch-and-ad?forum=sco3pip
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SCCM & BMC Remedy integration thru Orchestrator

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