BO Edge 4.0 Installer stuck on "Run command-line executable"

Hi,
Our BO Edge BI Server 4.0 Installer on Windows Server 2008R2 is stuck on one of the last steps; "Run command-line executable".
Before is was stuck on "WaitForCMSForTheFirstTime". We upped the RAM to 16GB and then the installer went past this, but after a full reset of the server and trying again it is now stuck a few steps later on "Run command-line executable". This is very frustrating, especially since there is no error message at all, no install log and the installer is just stuck indefinitely and we had to cancel it.
At that point the Central Configuration Manager shows this:
Apache Tomcat - Running
BW Publisher Service - Stopped
SAP BO Mobile Authentication Server - Stopped
SAP BO Mobile Processing Server - Stopped
Server Intelligence Agent - Running
We can't deinstall from Windows to start over at this point because the installer says an install is in progress.
What is going on?
Help urgently needed and appreciated
Edited by: J. Knulst on Jan 11, 2012 7:48 AM
Edited by: J. Knulst on Jan 11, 2012 7:50 AM

Hello,
Yes, certain stages run for a long duration. "Run command-line executbale" runs for atleast 45 mins. It's normal.
My suggestion would be to leave it for 45 mins-90 mins.
Now that you have interrupted your installtion, try uninstalling it through the control panel.
In case you can't see the software there, then you have to edit registry entries, which is very tiresome.
Regards,
Sonia

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