BO XI 3.1 : Active Directory Authentication failed to get the Active Directory groups

Dear all
        In our environment, there are 2 domain (domain A and B); it works well all the time. Today, all the user belong to domain A are not logi n; for user in domain B, all of them can log in but BO server response is very slowly. and there is error message popup when opening Webi report for domain B user. Below are the error message:
       " Active Directory Authentication failed to get the Active Directory groups for the account with ID:XXXX; pls make sure this account is valid and belongs to an accessible domain"
      Anyone has encountered similar issue?
   BO version: BO XI 3.1 SP5
   Authenticate: Windows AD
Thanks and Regards

Please get in touch with your AD team and verify if there are any changes applied to the domain controller and there are no network issues.
Also since this is a multi domain, make sure you have 2 way transitive forest trust as mentioned in SAP Note : 1323391 and FQDN for Directory servers are maintained in registry as per 1199995
http://service.sap.com/sap/support/notes/1323391
http://service.sap.com/sap/support/notes/1199995
-Ambarish-

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