BO XI 3.1 Enterprise SP4....Installation error messge

Hello Team,
I am getting the following Error message while trying to install the Service pack 4 for XI 3.1 . Following are the error message"The install was unable to connect to the CMS. Please ensure the existing CMS hostname and port are correct, and try again". Following are the steps i take:
1. Create another SAI with different port number but it did not help.
2. Copy the Installation on local drive and run the set up , still the same error.
Environmental Details:
BOE XI 3.1 SP3
Windows Server 2008 sp2.
SQL server 2005 CMS database.
SP3 was succesfully Installed on the same machine in Dec 2010. There has not been any change in database or in server apart from the Monthly Windows updates.
I even created the Ticket with SAP but they are telling to roolback to old windows update which is impossible as the server team applies the updates everymonth.
It would be great if i get any assistance.
Regards,
Sonu Pandita

Hi,
We are trying with BOE XI 3.1 and SLES 10 SP2 : Same error with Oracle rep or Mysql bundle.
Symptom:
     "[error] [PostInstallScripts::WaitForCMS] CMS is not started, giving up." while installation of BOE XIR3.1 on SuSE Linux Enterprise Server 10 SP2.
     On the log file called BusinessObjects.12.1.log.summary under the path [installdir]\setup\logs contains the above error message.
     On the log file called BusinessObjects.12.1.log at same path the error "Return code from cmslogon.jar: 1" can be found many times showing that the system tried to start the CMS many times unsuccessfully
The SAP Note 1390781 is not working. Does anybody solve the issue?
thanks
Javier

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