BO XI 3.1 Infoview document refresh problem

Hi,
We have a cluster for BO XI 3.1 in this way:
- Servers A & B in cluster.
- Server C hosting CMS database.
The 3 servers are on Windows Server 2003.
Database is under SQL Server 2008 on server C.
We encounter sometimes refresh/display problems on all Deski documents (as far as we know):
Sometimes the documents doesn't display any data and we have to refresh the document up to 3 times before the data appears.
Also, when changing tabs in the document, the data also disappear sometimes.
This problem only occurs on Infoview, on both server A & B.
We have also notice some warning messages in the event viewer log : "Transport error: Invalid object reference" from sources : BusinessObjects_fcproc, BusinessObjects_wireportserver, BusinessObjects_crproc.
Thanks in advance for your help

- Refer to the supported platforms document and make sure that client/server/browser/jvm confirms to supported platforms document. BO server and client should be at the same patch level.
- Create simple report based off efashion universe and notice if the problem is reproducible from different client machines
- open a support ticket if the issue persists.

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