BO2069: failed to send email med.Microsoft outlook

HI ALL,
We have an erro to send a document by sapb1 using Outlook integration BO2069: failed to send email med.Microsoft outlook
If i open the outlook this erro occurs if i close the outllook the documents sends without problem. Is not funcional becase the user needs his outlook open. Icant found information about it.
Could you helple please?
regards.
NANCY HERNANDEZ.

HI GORDON,
I checkt your link and y I´ve aplied all suggestions but i have de same problem. the question is, Is normal that we have to close outlook to work ok with ms outlook integration in sap?. because this error doesnt appear when msoutllok is close. but this is not functional.
i hope your soon support.
Regards
NANCY HERNANDEZ.

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