Body of mail from some senders doesn't appears

Dears All,
I'm using Thunderbid 24.4.0.
Actually, I receive some emails but the body doesn't appears. It is seems to be empty but it is not.
this emails came from the same senders.
the other fields appears (sender, receivers, subject, ....)
Thanks for your help,
Best regards

The body of the message ...
See bellow an extract:
------=_Part_380848_557392185.1395919668760
Content-Type: multipart/alternative;
boundary="----=_Part_380849_570761733.1395919668760"
------=_Part_380849_570761733.1395919668760
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable
Hello,
Search for solution button is to create a new search object related with=20
Incident to search. Once the object is created, it can get better search=20
performance and results. That's why only the users having the insert option=
=20
for Incident can do this.
/////////////////////////////////////////////////////////////////////////////////////////

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