Bold 9780, can't set up sync with outlook

I have a bold 9780 and version 6 of the desktop software, when I plug the phone in the software recognises it, displays name and PIN etc but when I try and set up the sync settings it tells me I must connect my device to configure organiser settings.
I have tried uninstalling and reinstalling the software but that hasn't worked.
Please help
Pam

Hey Pam1708,
Welcome to the BlackBerry Support Community Forums.
Perform a battery reset and close down BlackBerry Desktop manager and then re-open BlackBerry Desktop Manager, then connect the BlackBerry when it's booted back up.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
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