BOLD 9780 - I cannot turn off encryption of my contacts

Hi there,
Yesterday, my phone started not showing which of my contacts was calling me. Instead I get Unknown number regardless. I have googled a fair amount and I can see it is related to encryption which is off but I can see that 'contacts' still has a tick next to it. I cannot remove this.
Can anyone help me please?
Thanks.
Regards,
pel123

Hi pel123,
Welcome to the Suppport Forums!
What happens when you try to disable encryption? Is the checkbox greyed out? Do you have a padlock icon on your screen? Is your BlackBerry activated on a BlackBerry Enterprise Server?
Thanks,
-FS
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