Bold 9900 better & easier to use than Z10 IMHO

The Z10 has been a huge disappointment to me, I have no choice but to go back to my 9900.
1. Blackberry Link didn't sync my contacts, calendar or memos when I switched devices, I had to sync my phone contacts to Outlook using Blackberry Desktop Manager, export to CSV, import to my Windows Live Account, then sync the contacts from that account.
2. I drive a 2010 Honda Accord EX-V6 which has Handsfree Link bluetooth. After the first pairing, my 9900 and 9810 connect with the car automatically everytime I start the car. The Z10 paired with the car just fine but has to be connected manually everytime, there's no option on the Z10 to set the car as a trusted device.
3. My company uses Lotus Notes, the IT department spent a whole day trying to set up enterprise mail on the Z10, still haven't managed it. Apparently it's not compatible with something that the 9900 and 9810 ran just fine on.
4. I don't really care about apps that much, I only had Endomondo, WhatsApp and Wi-Fi Manager on my BB7 phones, none of them is available in BB10.
5. Blackberry Link is a step backward from Desktop Manager, you can't do a selective restore of content, it says its done stuff but really hasn't and you can't choose what items to sync.
Unfortunately, I had to exchange my normal sim card for a micro sim when I got the Z10 so its not easy to switch right back.
I have been a staunch fan of Blackberry for the last 8 years, my last non-Blackberry phone was a Nokia that didn't have push email. I waited patiently while friends and family moved to iPhone & Samsung and went to extreme lengths to buy the phone as soon as it became available. I don't own any shares in RIM, just wanted to see them succeed and not get overrun by iOS and Android, but it should be easier to move from an old Blackberry OS to a new one.
On a Blackberry I shouldn't be complaining about syncing contacts, bluetooth and email. Apologies for the rant, I was really looking forward to this phone.

Hi @GranReviewsmo,
I imagine that you didn't recieve a bunch of replies to this because much of this has been mentioned or answered in many other threads here, but here goes:
There have been issues with Blackberry Link for many people, myself included, and many of us have simply learned to live without it until it is fixed...
No idea why this isn't working for you, all of my bluetooth devices (and I have many, 2 cars, home home, various audio devices, playbook, etc.) all seem to connect automatically when I turn them on or am close. The only setting that I can see is in Bluetooth Settings > configure > and make sure that 'connect to the last device used when turned on' is selected. Otherwise I suggest deleting the car's bluetooth and re-connecting it?
How is the Lotus notes facing the internet? I don't believe that Lotus Notes is supported under BES10 anymore (but I could be wrong on that...) but you should still be able to get to your mail accounts if they have POP or IMAP access enabled, if that's not possible with Louts Notes.. then I suggest a bit more research into the compatibility with Lotus Notes.. not sure where they are headed with that.
WhatsApp should be released next week according to CrackBerry.com, many other apps are on the way. I was just about to contact Endomondo myself to see if they planned to come over, it was a nice app on BB7. See my signature for more info on my Twitter hashtag #GetWithBB10.
As per #1, there are many issues with Link... and we all hope to see these cleared up in the near future.
Did your microSIM come as a punch out (thus able to act as a full size as well?) If so you can simply use a bit of scotch tape on the backing of the punchout to make it whole again. I have done this a few times myself.
I don't think anyone here is offended by your rant, we all have similar issues or other issues.. many of us just feel that the other changes are so good that we can live with these other issues until they are sorted.
-: DrewRead :-
Can't find an app on Blackberry World yet? Tweet the developer and ask when they will #GetWithBB10 !!
"Like it" if you like it.

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Is ASM easier to use than BCEL?

I need to use a library to manipulate bytecode, I was just wondering if ASM is much easier to use than BCEL because im tearing my hair out with BCEL.

folks often say that
asm is like sax,
bcel is like dom
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If you are creating classes, they tend to both be more difficult.
asm is a little more consistent and lite weight.
bcel is a little better handling the constant pool, and also has the concept of a Repository (classpath).
For new work, you probably should use asm, as there probably will be more support going forward, for new features.

Belle easier to use than Android - FACT

Android is well supported and has an amazing array of apps available and can do some snazzy desktop effects....
But... for ease of use I think Belle is far easier to use for the mass market
If N97 etc. Was launched with Belle Nokia would be in a strong position right now and I don't think android would be quite so dominant.
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folks often say that
asm is like sax,
bcel is like dom
for parsing class files, i think they are both pretty simple.
If you are creating classes, they tend to both be more difficult.
asm is a little more consistent and lite weight.
bcel is a little better handling the constant pool, and also has the concept of a Repository (classpath).
For new work, you probably should use asm, as there probably will be more support going forward, for new features.

Bold 9900 won't update using desktop software

hello,
I have mountain lion on my Mac - using desktop software to update my bold 9900 to 7.1.0.2061.
It gets stuck after backing up third party applications and I get the error message - The device data could not be backed up, ensure that you can backup data on your device and try again.
I have done a factory reset and still same message. What is the problem? It won't run the update at all. Have backed up using blackberry protect as desktop software won't back up.
Any ideas?
thanks!

This could be caused by a third-party application. Have you tried to uninstall non critical "exotic" apps before launching the backup process?
Secondly, do you have enough space available on your computer hard disk?
The backup function works as expected on my Mac for 3 different BB devices.
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

Is it possible to manually copy contact list from bold 9900 to computer without using Desktop Manager

As the title states is it possible to copy the contact list from the bold 9900 using windows exlorer to the computer ? I cannot install DM on the computer.
Please let me know
Victor
Solved!
Go to Solution.

Hi and Welcome to the Community!
Sadly, no...the BlackBerry Desktop Software is required for extracting information out of the protected device Databases. They are not accessible to Windows Explorer.
What is going on with not being able to install DM? Does something go wrong? Or are you prevented from even trying?
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Personal email AND Enterprise email on Bold 9900?

I have my own personal blackberry Bold 9900 that I am using for work as well. I wiped it and did the Enterpise activation..great...work emails now coming in.
But now I can't add my personal emails...
So the question is, if I wipe it again, and add my personal emails (gmail, outlook.com) BEFORE I do the enterprise activation...will I still be ableto send receive from my personal accounts as well as have my work email?
Thanks,
M

Hi and Welcome to the Community!
The first thing to do is ask your BES admins if they restrict, via IT Policy, the use of personal email on BES-activated BBs. If they do, then you have your choice to make...work only, or personal only. If you choose personal only, then you will need to conduct a specific WIPE:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
If they don't restrict personal email, then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If you never de-integrated your personal email accounts from the BB, then they actually should return to it now without you having to do anything further.
I actually recommend getting BES going first, and then adding personal email accounts after it's working well.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Urgent HELP needed: Problems transfer from Bold 9900 to Z10

Dear helpdesk,
I've just received my new Z10 and want to transfer all data from my old 9900.
Using Link software seems to work fine.... until the copying from the 9900 is almost finished. Then I get the message "Data could not be copied from your device due to the following errors: There could have been a problem with the device or communication during the backup. Verify that the device is tuned on and connected".
Surely that IS the case.... I've already removed the old BB Desktop SW and reinstalled the Link SW.
Without success unfortunately.
What do I do wrong/do I need to do to get my files copied to the Z10?
I am also wondering what would happen to the memos which I made using the 9900's MemoPad?
Thanks for your swift help!
Marnix Kerkhoff

Hello MarnixKerkhoff,
Welcome to the BlackBerry Support Forums.
Reinstall BlackBerry Desktop Software and try to backup the data from your BlackBerry® Bold™ 9900 smartphone. Does the data backup successfully?
The BlackBerry MemoPad data will be transferred to the Remember application on the BlackBerry® Z10 smartphone.
Please let us know how you make out.
-RoundBrown
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

& so, the trouble begin ... bold 9900 backup restore to z10 ?

Very excited as my z10 has arrived!
The z10 uses Link instead of Desktop. I backed my bold 9900 before this arrived. How do I get that restored to the z10 so I can get my contacts etc. back?
Of course, pre-order the tech is like.. oh no problem, just switch your sim card & it will all be there but .. it's not SO..
Solved!
Go to Solution.

If that doesn't work, try restoring the back up to your 9900... Then power up both phones, pair them to one another in Bluetooth mode, then transfer your contacts via Bluetooth..
or you could also try...
Try doing a device switch using the media card. Go to Setup on the old device and then go to Device Switch. It will make a full backup of the old device on the media card. Then put the media card in the Z10 and go to the Setup App and click on Device Switch to transfer the old data to the new phone.

How can I downgrade to the previous version I was using? It was better, more user-friendly, than my current one.

Around two months ago I upgraded my Firefox. I don't remember to what version (and to my surprise, when I clicked on Firefox today, it automatically upgraded to version 5, which seems to me to have the same problem), but it doesn't have an icon to stop a page from opening and when I want to go back to a previous page, there is no tab (might not have the right word) to click that will show a drop-down list of the pages I went to before, so I have to click back, back, back, until I find what I want. Previously, the back, forward, refresh, and stop icons were together on the left side. There's still a reload button (now on the right), but why no "stop"? That's very important. Plus the drop-down list of web pages visited.
I also found right after I upgraded that my Yahoo mail was affected. Let's say I open an email, then click on back to return to my inbox. Instead of going one page back to the list of emails I received, it goes back to the first web page after logging in, the page where Yahoo says I have this many messages and there are updates on my friends. So I have to click on inbox again to see my list of messages. Or, still in the inbox, say I want to revisit old messages which are three pages away from the first page listing my messages, so I click "next" twice to get to them and then open one, and then click "back"---what happens is, I find myself back to the very first page instead of the third one! So I have to click "next" again!
You can imagine how inconvenient it is. All of this started in the very same session when I upgraded my Firefox to the version Mozilla was promoting then. So I'd like to have my old version back, which I had no problems with. Thanks for your help.

I want to know how to DISABLE the automatic updates and return to the earlier version that has a MUCH better toolbar and is MUCH easier to use I am using MAC OS 10.5.8 on a G5 tower and loved Firefox until now and did NOT want the update that automatically installed itself!

Backup Bold 9900 from Z10 backup file

Hi there!My Z10 is not responding anymore, and I want to use my old Bold 9900How I can restore data from Z10 backup file to Bold9900?Any help would be highly appreciated!Miro

No, this is not possible.
Blackberry Engineering in Switzerland - Dexion Services AG

Why I'm giving up my Q10 to go back to the Bold 9900

Hi,
I wanted to take this opportunity to detail my experiences and frustrations with the Q10 and why I have decided to return to the Bold 9900. I'd like to stress that these opinions are my own. I recognize that the industry has a whole has embraced the touch screen concept. But I believe this change isn't right for everyone as I hope to demonstrate below.
I am a very stanch supporter of the traditional Blackberry. I work in IT for a nearly 2,000 user organization. We have 36 IT people on staff and I am the only one still using a Blackberry. I choose to remain with my Bold 9900 for the sole reason that it is the most efficient device I have ever used. Every operation I'd ever want to perform with the device is only 2 or three physical clicks away and perhaps just as importantly, thanks to having physical buttons, those actions are performed in exactly the same way every time. It becomes muscle memory and can be performed regardless of the current state of the device. When the Q10 was announced, you'd be hard pressed to find someone more excited then me. I very much wanted this phone to succeed.
I have now been using the Q10 for a few days now and have encountered a number of what I personally consider show stopper functionality issues. These are issues that I believe are not simply related to my lack of familiarity with touch screens but an issue innate to the touchscreen concept itself. Some issues could be resolved through software updates while others simply cannot.
I have detailed a few of the more pressing frustrations I have below.
- First and foremost, I use an application on the 9900 called "ShortcutMe" by Fonware. This application allows you to write custom macros and assign them to any key on the keyboard. This provides a massively increased efficiency. From any application I'm in, I can press the same 3 physical buttons to have the phone launch anything I want (End Key to get to the main menu, space bar to activate shortcut me, the letter that matches up to the macro). For example, I have macros to quickly launch the flashlight as well as more complex macros to automatically toggle between enabling and disabling Caller ID. I decided to swtich devices when I discovered that Shortcutme now exists for OS10. Immediately after purchasing it however I received an email from Fonware stating that Blackberry currently doesn't allow access to any of the API's required for the macro functionality to work. They apologized. Because of these closed APIs, I can no longer map all of the functions I use the phone to physical keys which completely negates one of the biggest benefits there are to having an always present physical keyboard
- In messages, if you want to select "mark prior read" you can't because due to the nature of a touch screen, there is no concept of highlighting an object. A compromise exists where you click and hold on the date and then select "mark as read" from a popup menu that appears. However, this only appears to work for the start of each day. If you want to select all messages before a message in the middle of the day, you cannot. Additionally, the compromise forces you to select messages one at a time by tapping on them. I often receive bursts of automated alert messages that could be 30 or more messages in a row. With a track pad, I was able to quickly select just those messages mark them as read. I see no way of completing the same task as quickly with a touch screen
- A purely touchscreen interface demands restraint on behalf of the developers when building UI elements to provide a consistent experience. For example when you hold the phone in your hand, your thumb naturally rests on the keyboard and is within reach of all the keys, and where the trackpad and physical keys were. It would also be within reach of the bottom right of the screen where the back button often -- but not always -- is. For example, if you scroll through your messages and select one to read, the back button is at the bottom of the screen in easy reach. However, if you now try to reply to a message, the cancel button (which performs the same operation as back) is now at the physical top of the screen which requires you to completely shift how you're holding the phone to reach.
- Like all touchscreens, if your finger is slightly touching some other portion of the screen and you try to select an option, the phone doesn't respond until shift the phone in your hand so that you're so that you're only touching the button you intended. This results in unintended actions that simply cannot occur with a non-touch screen device.
- You can no longer access internal memory as a USB mass storage device. I wanted to copy a traditional telephone ring tone to the phone (because one is no longer included) but could not simply copy the file to the device through Windows Explorer. I had to insert my microSD card before this was possible.
- Blackberry is not allowing apps to run in the background which means my two must have apps (Shortcutme and Bebuzz) don't work as intended. In the case of Bebuzz, you're forced to leave an active frame opened with it to function.
- The applications shortcuts functionality no longer exists. For example, I can no longer press L to get to the calendar or hold K to lock the device. Instead it searches the device. On OS7, I could get to the same functionality by first pressing s. However, it was much more common that I wanted to jump between applications so why this is not a toggleable option is beyond me. (Admittedly, I do know why. OS10 is a completely different code base which means all of the subtle optimizations made to the legacy code base no longer exist and they are starting from scratch.)
- Memopad was replaced by Remember. Memopad was by design a simple application that served only one purpose -- quickly make notes about something quickly. Memopad was instant. Blackberry Remember admittedly has many more features but those features come at a cost of efficiency and usability. If these features were desired, they could have been made available in a separate app. There is a reason that notepad exists on Windows despite almost all systems also shipping with Word or similar. Also, when you do finally use the Remember application to enter text, you only get a tiny portion of the middle of the screen to actually see your entry. On the Bold 9900, you can see 12 lines of text. In remember, that is reduced to just 5.
- It is possible to use every function of the Bold 9900 with one hand thanks to the trackpad. This is far more difficult with the Q10. For example, try selecting and copying text that exists at the top of the screen on the Q10 with one hand.
- Playing solitaire and other card games on the Bold 9900 is simple enough to do and can be done with one hand and with little physical motion. Trying to play Solitaire on the Q10 is more cumbersome as it requires two hands in order to comfortably reach both sides of the screen. You also end up blocking the card you are trying to select with your finger. This may seem like a more esoteric example but its representative of the kinds of issues you have when trying to use a touch only interface
I could go on but I think it's clear where my frustrations lie. Blackberry has decided to abandon their most distinguishing competitive edge (the keyboard) and instead embrace the touch screen concept just like everyone else. And that is a shame.
If anyone shares any of these frustrations, please reply to this message and share your experiences. I'm curious if I am as unique in my opinions as it sometimes feels like.
Thanks
- Robert Vance

Hi Robert,
I have a similar background and thought process as yourself. I have been a die hard Blackberry guy. I have had
(2) 8250's (with the side roller)
(2) 8330 Curve
8900 Torch
(3) Playbook's
My kids (2) 9360 Curve
9900 Bold
Tried the Z10 and now the Q10.
I am normally very patient with technology. My rule is that I do not use the device until I have read the ENTIRE manual before I use it for the first time.
After using the Z10 for 2 weeks and the Q10 for a week, I will be going to a Samsung Galaxy S4. I am incredbily frustrated and not even sure that the S4 is the right solution.
Nothing can beat the track pad for efficency. My 9900 is simply bogging under the pressure of my use (over 5000 contacts and hundreds of pages of notes). I even deleted everything I can off the 9900 to make it last as long as I could.
The Q10 simply lacks the refinement we were promised. At it's core, it is not effecient and I cannot see how they will make it better. Calendar additions used to be 2 clicks, now it is 5 and I have to wait for things to load. On top of that, my bridge does not work properly (no contacts, no email, no calendar, no notes).....what is the point?
Here is what I cannot do well or at all
Select specific text
back out of certain areas without closing the app and going back in
Easily tell what email address I am sending from (I have 5 address for various reasons)
Shorcuts (that might just be me not doing enough research)
Easy notes (although I did find an app, but it will not hook up with my Outlook)
Google Maps
Enter Calendar events quickly
Mark multiple messages read or unread
Turn my phone off and have the alarm go off in the morning (Bedside mode is the new "OFF")
Entering Bedside mode is not easy (That I have found)
While I am on the subject of the Playbook, it has become very slow and almost unusable. Even something as simple as bringing up the keyboard or turning down the volume has a huge delay.
I have even developed and built a company on using the Playbook, but am now thinking of abandoning the entire platform....I live near Waterloo (the home of Blackberry).
I am VERY frustrated and do not know what to do. I feel like I cannot go back to the 9900 due to the slow downs and lock ups that I was experiencing. I WILL NOT go to iPhone (my kids have had several iDevices), my only choice seems to be the S4......
Nathan

Bold 9900 - help please, upgrading from 8520 perhaps

Hi all
I have the 8520, and in the new year perhaps upgrading to the Bold 9900.
On my 8520 I use the side button every day, to jump straight to the Instant Messaging folder, to use BBM and WhatsApp.
I see the 9900 does not have that. Is there any way on this phone you can setup shortcuts like that?
Is the keyboard as good as the 8520, or better, or about the same?
Any help would be appreciated, as "real world reviews" are better than what the shop tells you.
Simon

Hi all
I have the 8520, and in the new year perhaps upgrading to the Bold 9900.
On my 8520 I use the side button every day, to jump straight to the Instant Messaging folder, to use BBM and WhatsApp.
I see the 9900 does not have that. Is there any way on this phone you can setup shortcuts like that?
Is the keyboard as good as the 8520, or better, or about the same?
Any help would be appreciated, as "real world reviews" are better than what the shop tells you.
Simon

Desktop Mgr 5.1 will not synch Outlook 2007 addresses/contacts now that rogers email added to my Bold 9900

I have a BB bold 9900, use Outlook 2007 on my desktop pc, and use BB Desktop Manager v. 5.1. I used to be able to synch my BB 9900 for calendar, contacts, and memopad, until I added a data pack to my Rogers account and set up the BB 9900 to receive copies of my ****@rogers.com emails. Then all of a sudden when I went to synch the BB, everything else synched ok, except the Address Book (contacts). I got a message saying "the default service for your device's "Address Book" is no longer available. The new service is *****@rogers.com..." [ie. my email address]. It went on to say that if I wanted to try to use my original default service (which I do, I want it to synch addresses between the blackberry and my outlook 2007 contacts, which has always worked before), I should go to "advanced options" and "default services" on the BB9900, and try to reset it. I did this, but the only "option" the blackberry allows me to have for synching addresses is "[my email]@rogers.com". I am reluctant to choose this "new" system, because I suspect it means it will synch my blackberry contacts with the rogers.com online address book, which I have never used. Is that a correct assumption by the way? I have over 2000 contacts, and I've been very busy the past few weeks so have not had a chance to solve this problem (i've simply just been synching everything other than my contacts/addresses, but in the meantime, i've made several changes to them on both the blackberry and outlook, so it's important that I be able to synch those two databases in order to update them.) I would prefer not to update my Desktop Manager from 5.1 because that version has always worked flawlessly for me, and I have heard of people having major synching problems with later versions. Rogers wouldn't help me with the problem, but "hinted" that it might be a setting in the DM 5.1 that needs to be adjusted. Any advice from anyone on how to rectify this? thanks in advance

how many calendars do you have on your device?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Bold 9900 OS software update from version 7.0.0 to version 7.1.0

Helo Everyone
I tried to upgrade my Blackberry Bold 9900 device software from version 7.0.0 to version 7.1.0 but having difficulties. I tried using the Blackberry Desktop Manager but there was no version 7.1.0 listed among the available updates. Even when I tried to do it directly via the Blackberry official website, Version 7.1.0 was also not listed. Finally I tried to do the update with my phone directly by accessing: Options>Device>Software Updates.
It displayed my Current Version of 7.0.0 Bundle 2406 and an available version 7.1.0 Bundle 1149. But when I Clicked Perform Update to download the new version it showed preparing to download but then displayed an error message such as "The download cannot continue because your device cannot connect to the update server using any of the following methods:Wi-Fi".
Meanwhile, I did not perform the upgrade with Wi-Fi because I have an active blackberry data subscrip of 2GB from my mobile network provider.
Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the latest Bundle.
Thank you all as i await your kind solution.
Solved!
Go to Solution.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

PC WILL NOT RECOGNIZE THE bb bOLD 9900

i bought a new computer with Windows 8 OS. I downloaded the BB desktop manager to be able to sync the PC with the BB Bold 9900. It gives me an error 1723 with the following message. "DLL required could not be run. Action: Repair rim Usb Driver. NT.07D232B6_7904_4970_8B22_8FA..."
The Microsoft community suggested I unregister and re register Windows installer. I did that but still when I connect the phone to the PX via the USB it is not recognized.
I contacted HP support and after 30 minutes of questions the guy suggested I contact BB support. I don't see a direct link to BB support only this link. Can anyone help?

diezdeonate wrote:
OK. Thanks, but how do I repair the rim us drive?
Are you on Win8 or Win8.1, as the other poster who reported an identical issue? In either case, I don't find any useful KBs on the matter...you might have better luck searching:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
But, if you are on Win8.1, then I'm starting to suspect a compatibility issue...AFAIK, the Desktop Software is compatible up to Win8, but perhaps not with Win8.1. Refer:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Bold 9900 better & easier to use than Z10 IMHO

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