Bold 9900 charging pod

Hello....
I bought the charging pod for the 9900 a couple of days ago.
I have tried to charge my phone for a couple of days now (overnight) and the phone will not charge.
When I place the phone on the pod everything goes as expected: switches to bedside mode and displays clock, however 8 hours later the battery is not charged.
I then use the same transformer (provided with the pod) but this time connecting directly to the micro USB slot on the phone, and it charges fully in less than an hour.
I have cleaned the terminals on both phone and pod and made sure the phone is perfectly set on the pod, but no luck.
Any ideas? Has someone been thru this? How do I solve it?

i have exactly the same problem, brand new phone and tried with 2 different new pod chargers..also tried wiping system, clean boot, batt pull etc
it seems to have the flashing charging icon for about 30 seconds then stops charging and has the "plug" icon
please help??

Similar Messages

Bold 9700 Charging Pod doesn't Sync

Hi,
On ShopBlackberry.com, I came across this for the Bold 9700:
http://www.shopblackberry.com/_blackberryaccessoriescan/cgi-bin/pd.cgi?frompage=category&page=produc...
Where, under the features, it says:
Features
Combines with any travel or data cable charger to charge and/or sync with a BlackBerry smartphone
Display smartphone while recharging, taking calls, watching videos or listening to music
I picked one up today from my mobile carrier, since it was quicker and no shipping fees. However, it doesn't sync! It charges fine when connected to a wall socket, and my computer. However, my computer dosen't recognize it while its in the pod.
Is this normal behaviour for the Bold 9700 charging pod? Could it be a misprint on the website? Or, are there possibly 2 versions of the charging pod?
Thanks!

ryguy2008 wrote:
Hi,
Thanks for your reply. I've already installed all that, and set everything up. Syncing with the microSD cable directly works fine.
for your information the cable is a Micro-USB cable and not a MicroSD.
MicroSD stands for a type of flash memory card (Micro SDHC Card). Most recent BlackBerry devices have a MicroSD slot.
ryguy2008 wrote:
I'm just trying to understand why it seems there's only one pod available for the Bold 9700 from RIM
yes there is just one pod for Bold 2. See my previous answer to understand how it is designed. I know it is deceiving.
ryguy2008 wrote:
I didn't buy it from there, only because it seemed like the same product was available for slightly less from my mobile carrier, and obviously without any shipping fees.
indeed. I still don't understand why the same product is 3 or 4 times more expensive on the RIM shop than on Amazon or in a carrier store.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Bold 9900 not powering up no RED light

Hi,
A day back my Bold 9900 was hung while checking email, it remained for around 15 mts and I had to pull out the battery, since then it never powered up. Tried every tip and tricks of the forum but to no rescue.
The LED red light does not come up with / without battery and with /without charger connected and neither does it boot. I guess that motherboard power must be available as trackpadpad is showing gleamy sensor light inside.
Please help me with a technical solution.
Thanks,
Abhishek

Tried charging quickly/endlesslywithout battery, inserting battery while charging, tried apploader, tried connecting through desktop / web software update, tried getting detection of hardware through desktop to no success etc, and almost navigated all the solutions/workarounds/tricks posted in support forums. But all in vein. What could have possibly gone wrong ? Is it hardware failure ? Have not tried battery replacement as there was no issue with battery while it was working.

Connect BB Bold 9900 with HS 700

I bought the HS 700 to phone while driving. It works fantastic, but from one day to the other it stopped working.
Now I have no idea how to fix the problem.
I tried to restart the phone - nothing.
I charged the HS 700 - nothing.
I have tried to connect the Phone and the headset as often as possible - nothing.
Does anyone her have an idea, what to do?

Hi LeslielG,
Welcome to the BlackBerry Support Community.
Can you please verify that the appointments being deleted during synchronization are still on your BlackBerry® Bold™ 9900 smartphone? If they have been removed due to the Keep Appointments setting, the synchronization will try to remove them from Microsoft® Outlook® as well. This KB article provides more information on this. "Calendar items occurring in the past are being deleted from the calendar application on the computer" http://bbry.lv/KKQSel
Hope this helps.
-FS
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My Bold 9900 wont turn on?

So my phone was drained last night, 2 hours before i got home form a NYEs party, i was exhausted, didnt even plug it in. 14 hours after being drained, i charged, the RED LED came on for 5 seconds, then went back off, then nothing happened, i unplugged it, then plugged the charger again, the red led comes for 5 seconds then nothing happens after that.. i unplugged it from the charger. took out the battery for 5 minutes. put it back on, red led, 5 seconds, nothing happened. plug it in to charge again, red led 5 seconds, nothing happens.
any help would be appreciated! its a Bold 9900

Hi,
LEAVE the device connected to the wall outlet charger (not the USB > PC charger).
Leave it connected for 24 hours... every 3-5 hours, press and hold the power button only for about 20 seconds. Eventually it will boot on up, but first must reach a certain charge level.
You will see the blinking red and perhaps yellowish LED light, and perhaps a symbol on screen of "no battery". That means the battery is drained, but it must reach a certain charge before powering on.

Bold 9900 not coming up if battery dies down.

my bold 9900 phone doesn't come up if my battery runs down, even when pulged to power supply. i will have to charge the battery with an external device before it can come up and then charges. If i remove the battery, my pc doesn't reconize my bold 9900 but if i insert a charged battery, it does reconize. Pls what do i do to solve this problem.

Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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How can i transfer all my data on my iphone 4s to my blackberry bold 9900?

I want to know the quickest and easiest way to transfer all my things from my iphone 4s to my blackberry bold 9900. i understand that most things wont be able to be transffered to the blackberry (apps) as they are not compatible. but things like contacts, photos, voice memos etc..

Sync old iPhone 3G to iTunes on your computer. Then connect new iPhone 4S to computer and Restore from Back-Up of the 3G. This command can be found, on Windows you right mouse click on iPhone name in left column of iTunes, on Mac Option click on iPhone name in left column of iTunes.

Why I'm giving up my Q10 to go back to the Bold 9900

Hi,
I wanted to take this opportunity to detail my experiences and frustrations with the Q10 and why I have decided to return to the Bold 9900. I'd like to stress that these opinions are my own. I recognize that the industry has a whole has embraced the touch screen concept. But I believe this change isn't right for everyone as I hope to demonstrate below.
I am a very stanch supporter of the traditional Blackberry. I work in IT for a nearly 2,000 user organization. We have 36 IT people on staff and I am the only one still using a Blackberry. I choose to remain with my Bold 9900 for the sole reason that it is the most efficient device I have ever used. Every operation I'd ever want to perform with the device is only 2 or three physical clicks away and perhaps just as importantly, thanks to having physical buttons, those actions are performed in exactly the same way every time. It becomes muscle memory and can be performed regardless of the current state of the device. When the Q10 was announced, you'd be hard pressed to find someone more excited then me. I very much wanted this phone to succeed.
I have now been using the Q10 for a few days now and have encountered a number of what I personally consider show stopper functionality issues. These are issues that I believe are not simply related to my lack of familiarity with touch screens but an issue innate to the touchscreen concept itself. Some issues could be resolved through software updates while others simply cannot.
I have detailed a few of the more pressing frustrations I have below.
- First and foremost, I use an application on the 9900 called "ShortcutMe" by Fonware. This application allows you to write custom macros and assign them to any key on the keyboard. This provides a massively increased efficiency. From any application I'm in, I can press the same 3 physical buttons to have the phone launch anything I want (End Key to get to the main menu, space bar to activate shortcut me, the letter that matches up to the macro). For example, I have macros to quickly launch the flashlight as well as more complex macros to automatically toggle between enabling and disabling Caller ID. I decided to swtich devices when I discovered that Shortcutme now exists for OS10. Immediately after purchasing it however I received an email from Fonware stating that Blackberry currently doesn't allow access to any of the API's required for the macro functionality to work. They apologized. Because of these closed APIs, I can no longer map all of the functions I use the phone to physical keys which completely negates one of the biggest benefits there are to having an always present physical keyboard
- In messages, if you want to select "mark prior read" you can't because due to the nature of a touch screen, there is no concept of highlighting an object. A compromise exists where you click and hold on the date and then select "mark as read" from a popup menu that appears. However, this only appears to work for the start of each day. If you want to select all messages before a message in the middle of the day, you cannot. Additionally, the compromise forces you to select messages one at a time by tapping on them. I often receive bursts of automated alert messages that could be 30 or more messages in a row. With a track pad, I was able to quickly select just those messages mark them as read. I see no way of completing the same task as quickly with a touch screen
- A purely touchscreen interface demands restraint on behalf of the developers when building UI elements to provide a consistent experience. For example when you hold the phone in your hand, your thumb naturally rests on the keyboard and is within reach of all the keys, and where the trackpad and physical keys were. It would also be within reach of the bottom right of the screen where the back button often -- but not always -- is. For example, if you scroll through your messages and select one to read, the back button is at the bottom of the screen in easy reach. However, if you now try to reply to a message, the cancel button (which performs the same operation as back) is now at the physical top of the screen which requires you to completely shift how you're holding the phone to reach.
- Like all touchscreens, if your finger is slightly touching some other portion of the screen and you try to select an option, the phone doesn't respond until shift the phone in your hand so that you're so that you're only touching the button you intended. This results in unintended actions that simply cannot occur with a non-touch screen device.
- You can no longer access internal memory as a USB mass storage device. I wanted to copy a traditional telephone ring tone to the phone (because one is no longer included) but could not simply copy the file to the device through Windows Explorer. I had to insert my microSD card before this was possible.
- Blackberry is not allowing apps to run in the background which means my two must have apps (Shortcutme and Bebuzz) don't work as intended. In the case of Bebuzz, you're forced to leave an active frame opened with it to function.
- The applications shortcuts functionality no longer exists. For example, I can no longer press L to get to the calendar or hold K to lock the device. Instead it searches the device. On OS7, I could get to the same functionality by first pressing s. However, it was much more common that I wanted to jump between applications so why this is not a toggleable option is beyond me. (Admittedly, I do know why. OS10 is a completely different code base which means all of the subtle optimizations made to the legacy code base no longer exist and they are starting from scratch.)
- Memopad was replaced by Remember. Memopad was by design a simple application that served only one purpose -- quickly make notes about something quickly. Memopad was instant. Blackberry Remember admittedly has many more features but those features come at a cost of efficiency and usability. If these features were desired, they could have been made available in a separate app. There is a reason that notepad exists on Windows despite almost all systems also shipping with Word or similar. Also, when you do finally use the Remember application to enter text, you only get a tiny portion of the middle of the screen to actually see your entry. On the Bold 9900, you can see 12 lines of text. In remember, that is reduced to just 5.
- It is possible to use every function of the Bold 9900 with one hand thanks to the trackpad. This is far more difficult with the Q10. For example, try selecting and copying text that exists at the top of the screen on the Q10 with one hand.
- Playing solitaire and other card games on the Bold 9900 is simple enough to do and can be done with one hand and with little physical motion. Trying to play Solitaire on the Q10 is more cumbersome as it requires two hands in order to comfortably reach both sides of the screen. You also end up blocking the card you are trying to select with your finger. This may seem like a more esoteric example but its representative of the kinds of issues you have when trying to use a touch only interface
I could go on but I think it's clear where my frustrations lie. Blackberry has decided to abandon their most distinguishing competitive edge (the keyboard) and instead embrace the touch screen concept just like everyone else. And that is a shame.
If anyone shares any of these frustrations, please reply to this message and share your experiences. I'm curious if I am as unique in my opinions as it sometimes feels like.
Thanks
- Robert Vance

Hi Robert,
I have a similar background and thought process as yourself. I have been a die hard Blackberry guy. I have had
(2) 8250's (with the side roller)
(2) 8330 Curve
8900 Torch
(3) Playbook's
My kids (2) 9360 Curve
9900 Bold
Tried the Z10 and now the Q10.
I am normally very patient with technology. My rule is that I do not use the device until I have read the ENTIRE manual before I use it for the first time.
After using the Z10 for 2 weeks and the Q10 for a week, I will be going to a Samsung Galaxy S4. I am incredbily frustrated and not even sure that the S4 is the right solution.
Nothing can beat the track pad for efficency. My 9900 is simply bogging under the pressure of my use (over 5000 contacts and hundreds of pages of notes). I even deleted everything I can off the 9900 to make it last as long as I could.
The Q10 simply lacks the refinement we were promised. At it's core, it is not effecient and I cannot see how they will make it better. Calendar additions used to be 2 clicks, now it is 5 and I have to wait for things to load. On top of that, my bridge does not work properly (no contacts, no email, no calendar, no notes).....what is the point?
Here is what I cannot do well or at all
Select specific text
back out of certain areas without closing the app and going back in
Easily tell what email address I am sending from (I have 5 address for various reasons)
Shorcuts (that might just be me not doing enough research)
Easy notes (although I did find an app, but it will not hook up with my Outlook)
Google Maps
Enter Calendar events quickly
Mark multiple messages read or unread
Turn my phone off and have the alarm go off in the morning (Bedside mode is the new "OFF")
Entering Bedside mode is not easy (That I have found)
While I am on the subject of the Playbook, it has become very slow and almost unusable. Even something as simple as bringing up the keyboard or turning down the volume has a huge delay.
I have even developed and built a company on using the Playbook, but am now thinking of abandoning the entire platform....I live near Waterloo (the home of Blackberry).
I am VERY frustrated and do not know what to do. I feel like I cannot go back to the 9900 due to the slow downs and lock ups that I was experiencing. I WILL NOT go to iPhone (my kids have had several iDevices), my only choice seems to be the S4......
Nathan

BBM version 6.1.0.49 - my bbm contacts cant see my Dp when i change it (Bold 9900 )

Hello,
I just bought my blackberry a few days go and I can’t see the display image of BBM contacts and they also cant see mine.
The only time I could see their display image is when they change it.
I tried changing my and they still can’t see it.
I have tried the following
1.       Updated OS to version 7.0.0 bundle 2406
2.       Updated BBM to v6.1.0.49
3.       Registered by BBM via the HRT
Go to Options
Select the Advance Options
Select Host Routing Table
Choose the “BOLD” point
Press your BB menu
Select Register Now
Then it would be showing some message, “Your Handheld registered with the wireless network..”
Restart your BlackBerry devices.
4.       Rebooted & Restarted after each update
5.       Removed the battery and restarted
6. Used Desktop manager to delete and reinstall BBM
7. Downgraded BBM version from 6.1.0.49 to 6.0.032 to 6.0.0.25
8. Downgraded OS system from Version 7 latest to the version 7 before it
9. Deleted and reinstalled app world
10. in fact i have done everything i can possibly think of and still have the same problem and result
At first I thought this would be ok after adding several BBM contacts, but I have added up to 10 contacts today and still cant see their display image and they too cant see mine.
I would really appreciate assistance on this.
Kind regards
Olu
BB PIN: 28E6846A
Location: United Kingdom
Network provider: Orange

i also have the same problem with my bold 9900, my contacts can't see my display picture. anyone with an idea of what to do? help desperately needed.
tal.

Personal email AND Enterprise email on Bold 9900?

I have my own personal blackberry Bold 9900 that I am using for work as well. I wiped it and did the Enterpise activation..great...work emails now coming in.
But now I can't add my personal emails...
So the question is, if I wipe it again, and add my personal emails (gmail, outlook.com) BEFORE I do the enterprise activation...will I still be ableto send receive from my personal accounts as well as have my work email?
Thanks,
M

Hi and Welcome to the Community!
The first thing to do is ask your BES admins if they restrict, via IT Policy, the use of personal email on BES-activated BBs. If they do, then you have your choice to make...work only, or personal only. If you choose personal only, then you will need to conduct a specific WIPE:
KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software
If they don't restrict personal email, then I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Delete and Resend Service Books
KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
If you have no CMIME entry, then skip the deletion
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
If you never de-integrated your personal email accounts from the BB, then they actually should return to it now without you having to do anything further.
I actually recommend getting BES going first, and then adding personal email accounts after it's working well.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Desktop Mgr 5.1 will not synch Outlook 2007 addresses/contacts now that rogers email added to my Bold 9900

I have a BB bold 9900, use Outlook 2007 on my desktop pc, and use BB Desktop Manager v. 5.1. I used to be able to synch my BB 9900 for calendar, contacts, and memopad, until I added a data pack to my Rogers account and set up the BB 9900 to receive copies of my ****@rogers.com emails. Then all of a sudden when I went to synch the BB, everything else synched ok, except the Address Book (contacts). I got a message saying "the default service for your device's "Address Book" is no longer available. The new service is *****@rogers.com..." [ie. my email address]. It went on to say that if I wanted to try to use my original default service (which I do, I want it to synch addresses between the blackberry and my outlook 2007 contacts, which has always worked before), I should go to "advanced options" and "default services" on the BB9900, and try to reset it. I did this, but the only "option" the blackberry allows me to have for synching addresses is "[my email]@rogers.com". I am reluctant to choose this "new" system, because I suspect it means it will synch my blackberry contacts with the rogers.com online address book, which I have never used. Is that a correct assumption by the way? I have over 2000 contacts, and I've been very busy the past few weeks so have not had a chance to solve this problem (i've simply just been synching everything other than my contacts/addresses, but in the meantime, i've made several changes to them on both the blackberry and outlook, so it's important that I be able to synch those two databases in order to update them.) I would prefer not to update my Desktop Manager from 5.1 because that version has always worked flawlessly for me, and I have heard of people having major synching problems with later versions. Rogers wouldn't help me with the problem, but "hinted" that it might be a setting in the DM 5.1 that needs to be adjusted. Any advice from anyone on how to rectify this? thanks in advance

how many calendars do you have on your device?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Bold 9900 OS software update from version 7.0.0 to version 7.1.0

Helo Everyone
I tried to upgrade my Blackberry Bold 9900 device software from version 7.0.0 to version 7.1.0 but having difficulties. I tried using the Blackberry Desktop Manager but there was no version 7.1.0 listed among the available updates. Even when I tried to do it directly via the Blackberry official website, Version 7.1.0 was also not listed. Finally I tried to do the update with my phone directly by accessing: Options>Device>Software Updates.
It displayed my Current Version of 7.0.0 Bundle 2406 and an available version 7.1.0 Bundle 1149. But when I Clicked Perform Update to download the new version it showed preparing to download but then displayed an error message such as "The download cannot continue because your device cannot connect to the update server using any of the following methods:Wi-Fi".
Meanwhile, I did not perform the upgrade with Wi-Fi because I have an active blackberry data subscrip of 2GB from my mobile network provider.
Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the latest Bundle.
Thank you all as i await your kind solution.
Solved!
Go to Solution.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Bold 9900 would not sync with Desktop Software for MAC

When connecting my Bold 9900 to my MAC the Desktop Software opens correctly, phone is recognised and connected but the SYNC option is not available. I cannot click the Green sync button nor click the relevant sync button under the device tab.
All answers would be much appreciated
Thanks
Dimitris

Hi dimitrisuk,
Welcome to the support community!
Can you please verify that your synchronization settings have already been configured? This article should provide more information. "Unable to configure sync or click the sync icon due to the icons being greyed out in BlackBerry Desktop Software for Mac" KB26367
This link to the user guide provides the steps to verify that your synchronization settings have been configured. http://blck.by/14BZb5q
Let me know if that helps.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

PC WILL NOT RECOGNIZE THE bb bOLD 9900

i bought a new computer with Windows 8 OS. I downloaded the BB desktop manager to be able to sync the PC with the BB Bold 9900. It gives me an error 1723 with the following message. "DLL required could not be run. Action: Repair rim Usb Driver. NT.07D232B6_7904_4970_8B22_8FA..."
The Microsoft community suggested I unregister and re register Windows installer. I did that but still when I connect the phone to the PX via the USB it is not recognized.
I contacted HP support and after 30 minutes of questions the guy suggested I contact BB support. I don't see a direct link to BB support only this link. Can anyone help?

diezdeonate wrote:
OK. Thanks, but how do I repair the rim us drive?
Are you on Win8 or Win8.1, as the other poster who reported an identical issue? In either case, I don't find any useful KBs on the matter...you might have better luck searching:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
But, if you are on Win8.1, then I'm starting to suspect a compatibility issue...AFAIK, the Desktop Software is compatible up to Win8, but perhaps not with Win8.1. Refer:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BlackBerry Bold 9900 - Volume Up button jamed

Goodday to all
my blackberrry 9900 bold is having a problem with it's music volume keys. when i want to increase the the volume of a song, the phone's louderspeaker volume continues to go louder automatically, and a while later after i already turnt up the volume. it sometimes also skips a song with me pressing the key.
how do i stop this ? please it is so irritating.
thank you.
ethan

bkirby02 wrote:
I recently purchased a new Bold 9900 for ATT. I contacted ATT today to confirm I had Blackerry Internet Service enabled so I could receive RIM push notification for email (yahoo email).
I have confirmed in my device that Blackberry Internet Service is connected via Mobile Network.
When I go to the setup, Email Accounts, I cannot get into Internet Mail Account. I can only get into the Enterprise Account.
I have unplugged the battery and re-inserted but this doesn't do anything.
I have tried to log on to mobile.blackberyy.com and have looked for communication > email but I do not see the communication option listed. Please help as I need this feature desperately!
Hi @bkirby02! Welcome to the BlackBerry Support Community Forums!
Since you purchase it new I don't think there is an IT policy that's stopping you to setup your email.
IT's more likelty that ATT has not correctly provisioned your BlackBerry for BlackBerry data services.
Contact them again and make sure they resend your service books and reprovision your data.
Goodluck and let us know!
Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

Bold 9900 charging pod

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