BOLD 9900 sync error (II)

Hi, for a second time in less than a month I've got a sync trouble between my new bold 9900 and the BBerry Desktop Software for PC. This time the popup window shows the following alert:
CRTranDB::AddNew : Duplicate record Id - E3F0DCEE
¿?...I've got no idea how to proceed...
Thanks in advance
Roberto

Hi allen2998,
Welcome to the BlackBerry Support Community.
This KB article provides some information on the error message you are receiving when synchronizing. "Error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing with the BlackBerry Desktop Software" http://bbry.lv/QootNr
Thanks.
-FS
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Similar Messages

BB Bold 9900 APP ERROR 200.....HELP!!!

I have a BB Bold 9900 and has the white screen with App Error 200 Reset screen, I have tried taking the battery out and plugging it into computer to reset it but comes up with the update screen and then says repair and then says No BB device updates available...what do I do now as just have an exspensive brick????? thanks

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB30100 "JVM 200" appears on the BlackBerry smartphone
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
You also might want to do an OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4 Display/Scan Bar Code
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Bold 9900 synch error

I look after the IT for several small busineses. One of my clients is getting the error 'CRTranDB::AddNew : Duplicate record Id - E3615967' when synching his blackberry bold 9900 to his win7pro bb manager 7. I have limited access to his workstation and phone so I don't want to experiment. Someone else must be having this issue and surely RIM have a fix.

Hi and Welcome to the Community!
I don't find any KBs that are exactly on point to the error message you are seeing, but perhaps your search will be more useful:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
You might try searching on different sub-sets of the entire error message, and considering other KBs that are for something close, but not quite exact.
Otherwise, I might suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Blackberry Bold 9900 would not sync with Desktop Software for MAC

When connecting my Bold 9900 to my MAC the Desktop Software opens correctly, phone is recognised and connected but the SYNC option is not available. I cannot click the Green sync button nor click the relevant sync button under the device tab.
All answers would be much appreciated
Thanks
Dimitris

Hi dimitrisuk,
Welcome to the support community!
Can you please verify that your synchronization settings have already been configured? This article should provide more information. "Unable to configure sync or click the sync icon due to the icons being greyed out in BlackBerry Desktop Software for Mac" KB26367
This link to the user guide provides the steps to verify that your synchronization settings have been configured. http://blck.by/14BZb5q
Let me know if that helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

For 10 days now, I have not been able to sync the calendar between iMac and Blackberry Bold 9900. Events prior to 10 days get moved over to Bold but not new events.

iCal in MacBook Air was able to sync with bold 9900. However, in the last 10 days, no new events created in iCal is moving over to Bold 9900. Is there an issue with iCal

The seller has been nothing but helpful. They have contacted O2 relentlessly to try to fix this. I've paid through PayPal so money is safe anyway. Seller says O2 mistakenly thought my phone was stolen and barred it for some reason. I can't get any more information from O2 or the seller. I was scheduled to meet with someone on Friday but couldn't get any details from my phone because it is barred. This person doesn't answer calls from numbers they don't know because PPI claim cold calls are particularly problematic for them. Therefore the person was probably at the meeting place on Friday while I was AWOL. O2 has actively created problems in my life. I will definitely file a complaint. I hope I will be compenstated in some form for this complete dis-service I have received.

Bold 9900 Uncaught exception: java.lang.Error

MY BOLD 9900 IS RUNNING ON OS V 7.1 AND I WHEN EVER I START UP MY BB IT GETS A POP UP SAYING: "Uncaught exception: java.lang.Error".
NOW I HAVE RELOADED THE OS AND DONE MANY THINGS TO CURE IT I RESEARCHED EVERYTHING TO FIX THIS ERROR BUT NOTHING SEEMS TO WORK ANY IDEAS ???

Hi psn93
Welcome to BlackBerry Support Forums
If you already tried reload without success, then you may need to use some third party software like BBSAK to compltely wipe your device and then load a fresh OS pack on your device.In addition please remember after installing the OS don't restore anything from the backup files,do a selective restore i;e , restore only your Contacts and calander entries. Try this again :
1.Locate your Carrier and Download the OS you desire from here and Install it in your PC or Laptop Carriers
(make sure you are downloading for the same model as you have )
2. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
Then if it allow perform your backup of your device.
3.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) Skip step- 3 if using your Carrier OS pack .
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
4. Use BBSAK from http://bbsak.org/ and wipe the device then after you get the error 507 ( no OS ) then proceed to next step.
5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Update will continue just follow the onscreen instructions,when it completes see if problem resolves.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

What to do if black berry bold 9900 contacts not fully syncing with macbook pro?

what to do if black berry bold 9900 contacts not fully syncing with macbook pro?

thanks for the advice
I have an I phone 4S that is having almost the same problem, and only some of the newly added contact of the phone are added to the address book, so not a big difference, and its not a solution to get read of all products only because we use apple.

Blackberry desktop for Mac and Bold 9900 - extremely slow syncing?

Is it just me or does it take forever just to sync a few changes to photos or music to my Bold 9900 using the Blackberry desktop on mac? Ok granted the first time I added over 1000 songs, several playlists and about 40 photos from iPhoto via the sync software, it took over 3 hrs to sync. Personally I find that extremely slow, especially when comparing to my ipad or iphone and itunes syncing. Today I wanted just to remove one photo album from my phone, so unticked it and resynced again. Over half an hour before it finished! The registering media with device step takes a very long time, as does the initial preparation stage...... surely there must be something wrong?
Without the wifi sync feature i can't imagine it being practical just to add one song to my phone through this software before popping out with the phone in the car.... I would need to give myself over 30 minutes in advance.
Any advice or help most appreciated.
Thanks
Simon

Hey midinotes,
Welcome to the BlackBerry Support Community Forums.
It can take quite awhile to synchronize media to your BlackBerry. Especially with the songs, 1000 songs it is normal to take a few hours.
The easiest way I add music to my BlackBerry is dragging the media files to the media card. It's a lot quicker.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

PC WILL NOT RECOGNIZE THE bb bOLD 9900

i bought a new computer with Windows 8 OS. I downloaded the BB desktop manager to be able to sync the PC with the BB Bold 9900. It gives me an error 1723 with the following message. "DLL required could not be run. Action: Repair rim Usb Driver. NT.07D232B6_7904_4970_8B22_8FA..."
The Microsoft community suggested I unregister and re register Windows installer. I did that but still when I connect the phone to the PX via the USB it is not recognized.
I contacted HP support and after 30 minutes of questions the guy suggested I contact BB support. I don't see a direct link to BB support only this link. Can anyone help?

diezdeonate wrote:
OK. Thanks, but how do I repair the rim us drive?
Are you on Win8 or Win8.1, as the other poster who reported an identical issue? In either case, I don't find any useful KBs on the matter...you might have better luck searching:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
But, if you are on Win8.1, then I'm starting to suspect a compatibility issue...AFAIK, the Desktop Software is compatible up to Win8, but perhaps not with Win8.1. Refer:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Sync Error - CRRecurringl: SetRecurringDates Start date is invalid

Sync error message: CRRecurringl: SetRecurringDates Start date is invalid
I have deleted and re-entered every recurring calendar entry. This has not solved the problem.
I sync on 2 computers. The deskop computer using BB Desk Top 7.0 syncs fine. The laptop using BB Desk Top 7.1 does not sync. 2.5 hours wasted.
any other suggestions.?
BB 9900 7.0 bundle 2406
carrier; Telus
desktop version 7.1.0.37

Please avoid multiple posting of the same query. This is make the forum clean and user friendly to others. For answers to your query check the other post -
http://supportforums.blackberry.com/t5/BlackBerry-Bold/Sync-error-message-CRRecurringl-SetRecurringD...
tanzim
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit

How can i transfer all my data on my iphone 4s to my blackberry bold 9900?

I want to know the quickest and easiest way to transfer all my things from my iphone 4s to my blackberry bold 9900. i understand that most things wont be able to be transffered to the blackberry (apps) as they are not compatible. but things like contacts, photos, voice memos etc..

Sync old iPhone 3G to iTunes on your computer. Then connect new iPhone 4S to computer and Restore from Back-Up of the 3G. This command can be found, on Windows you right mouse click on iPhone name in left column of iTunes, on Mac Option click on iPhone name in left column of iTunes.

Blackberry Bold 9900 OS software update from version 7.0.0 to version 7.1.0

Helo Everyone
I tried to upgrade my Blackberry Bold 9900 device software from version 7.0.0 to version 7.1.0 but having difficulties. I tried using the Blackberry Desktop Manager but there was no version 7.1.0 listed among the available updates. Even when I tried to do it directly via the Blackberry official website, Version 7.1.0 was also not listed. Finally I tried to do the update with my phone directly by accessing: Options>Device>Software Updates.
It displayed my Current Version of 7.0.0 Bundle 2406 and an available version 7.1.0 Bundle 1149. But when I Clicked Perform Update to download the new version it showed preparing to download but then displayed an error message such as "The download cannot continue because your device cannot connect to the update server using any of the following methods:Wi-Fi".
Meanwhile, I did not perform the upgrade with Wi-Fi because I have an active blackberry data subscrip of 2GB from my mobile network provider.
Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the latest Bundle.
Thank you all as i await your kind solution.
Solved!
Go to Solution.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB Bold 9900 Won't Backup, pls advise!

I just got a new MacBook Air -- I guess it's running Mountain Lion (10.8.4) - and I'm having problems backing up my Berry (didn't have any recent issues w my old computer). Is there a flaw w the Mountain Lion software? BB Desktop Software said I needed an update -- I tried three times and apparently it didn't take. Help!

Hey Silverlakerr,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I suggest uninstalling BlackBerry Desktop Software and then download the latest version from www.blackberry.com/desktop then restart the Mac.
Then plug in the BlackBerry Bold 9900 smartphone and attempt to create a backup and let me know if you receive any errors.
I look forward to your reply.
Cheers.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Urgent HELP needed: Problems transfer from Bold 9900 to Z10

Dear helpdesk,
I've just received my new Z10 and want to transfer all data from my old 9900.
Using Link software seems to work fine.... until the copying from the 9900 is almost finished. Then I get the message "Data could not be copied from your device due to the following errors: There could have been a problem with the device or communication during the backup. Verify that the device is tuned on and connected".
Surely that IS the case.... I've already removed the old BB Desktop SW and reinstalled the Link SW.
Without success unfortunately.
What do I do wrong/do I need to do to get my files copied to the Z10?
I am also wondering what would happen to the memos which I made using the 9900's MemoPad?
Thanks for your swift help!
Marnix Kerkhoff

Hello MarnixKerkhoff,
Welcome to the BlackBerry Support Forums.
Reinstall BlackBerry Desktop Software and try to backup the data from your BlackBerry® Bold™ 9900 smartphone. Does the data backup successfully?
The BlackBerry MemoPad data will be transferred to the Remember application on the BlackBerry® Z10 smartphone.
Please let us know how you make out.
-RoundBrown
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Bold 9900 won't update using desktop software

hello,
I have mountain lion on my Mac - using desktop software to update my bold 9900 to 7.1.0.2061.
It gets stuck after backing up third party applications and I get the error message - The device data could not be backed up, ensure that you can backup data on your device and try again.
I have done a factory reset and still same message. What is the problem? It won't run the update at all. Have backed up using blackberry protect as desktop software won't back up.
Any ideas?
thanks!

This could be caused by a third-party application. Have you tried to uninstall non critical "exotic" apps before launching the backup process?
Secondly, do you have enough space available on your computer hard disk?
The backup function works as expected on my Mac for 3 different BB devices.
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

BOLD 9900 sync error (II)

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