Bold 9900 synch error

I look after the IT for several small busineses. One of my clients is getting the error 'CRTranDB::AddNew : Duplicate record Id - E3615967' when synching his blackberry bold 9900 to his win7pro bb manager 7. I have limited access to his workstation and phone so I don't want to experiment. Someone else must be having this issue and surely RIM have a fix.

Hi and Welcome to the Community!
I don't find any KBs that are exactly on point to the error message you are seeing, but perhaps your search will be more useful:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
You might try searching on different sub-sets of the entire error message, and considering other KBs that are for something close, but not quite exact.
Otherwise, I might suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Similar Messages

BB Bold 9900 APP ERROR 200.....HELP!!!

I have a BB Bold 9900 and has the white screen with App Error 200 Reset screen, I have tried taking the battery out and plugging it into computer to reset it but comes up with the update screen and then says repair and then says No BB device updates available...what do I do now as just have an exspensive brick????? thanks

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB30100 "JVM 200" appears on the BlackBerry smartphone
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
You also might want to do an OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
Load your OS "bare bones"...if anything is optional, do not install it.
If the behavior presents immediately, then try a different OS with step 1
If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
Add one thing -- no matter how tempting, just one.
If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
Repeat steps 4 and 5 until all things are loaded or the behavior presents
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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BOLD 9900 sync error (II)

Hi, for a second time in less than a month I've got a sync trouble between my new bold 9900 and the BBerry Desktop Software for PC. This time the popup window shows the following alert:
CRTranDB::AddNew : Duplicate record Id - E3F0DCEE
¿?...I've got no idea how to proceed...
Thanks in advance
Roberto

Hi allen2998,
Welcome to the BlackBerry Support Community.
This KB article provides some information on the error message you are receiving when synchronizing. "Error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing with the BlackBerry Desktop Software" http://bbry.lv/QootNr
Thanks.
-FS
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Desktop Mgr 5.1 will not synch Outlook 2007 addresses/contacts now that rogers email added to my Bold 9900

I have a BB bold 9900, use Outlook 2007 on my desktop pc, and use BB Desktop Manager v. 5.1. I used to be able to synch my BB 9900 for calendar, contacts, and memopad, until I added a data pack to my Rogers account and set up the BB 9900 to receive copies of my ****@rogers.com emails. Then all of a sudden when I went to synch the BB, everything else synched ok, except the Address Book (contacts). I got a message saying "the default service for your device's "Address Book" is no longer available. The new service is *****@rogers.com..." [ie. my email address]. It went on to say that if I wanted to try to use my original default service (which I do, I want it to synch addresses between the blackberry and my outlook 2007 contacts, which has always worked before), I should go to "advanced options" and "default services" on the BB9900, and try to reset it. I did this, but the only "option" the blackberry allows me to have for synching addresses is "[my email]@rogers.com". I am reluctant to choose this "new" system, because I suspect it means it will synch my blackberry contacts with the rogers.com online address book, which I have never used. Is that a correct assumption by the way? I have over 2000 contacts, and I've been very busy the past few weeks so have not had a chance to solve this problem (i've simply just been synching everything other than my contacts/addresses, but in the meantime, i've made several changes to them on both the blackberry and outlook, so it's important that I be able to synch those two databases in order to update them.) I would prefer not to update my Desktop Manager from 5.1 because that version has always worked flawlessly for me, and I have heard of people having major synching problems with later versions. Rogers wouldn't help me with the problem, but "hinted" that it might be a setting in the DM 5.1 that needs to be adjusted. Any advice from anyone on how to rectify this? thanks in advance

how many calendars do you have on your device?
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Bold 9900 Uncaught exception: java.lang.Error

MY BOLD 9900 IS RUNNING ON OS V 7.1 AND I WHEN EVER I START UP MY BB IT GETS A POP UP SAYING: "Uncaught exception: java.lang.Error".
NOW I HAVE RELOADED THE OS AND DONE MANY THINGS TO CURE IT I RESEARCHED EVERYTHING TO FIX THIS ERROR BUT NOTHING SEEMS TO WORK ANY IDEAS ???

Hi psn93
Welcome to BlackBerry Support Forums
If you already tried reload without success, then you may need to use some third party software like BBSAK to compltely wipe your device and then load a fresh OS pack on your device.In addition please remember after installing the OS don't restore anything from the backup files,do a selective restore i;e , restore only your Contacts and calander entries. Try this again :
1.Locate your Carrier and Download the OS you desire from here and Install it in your PC or Laptop Carriers
(make sure you are downloading for the same model as you have )
2. Download and install the latest BlackBerry desktop software from here BlackBerry desktop software
Then if it allow perform your backup of your device.
3.Search your C: drive for Vendor.xml and delete them, there may be one or two vendor.xml ( On your Pc change your folders option to show hidden files/folders ) Skip step- 3 if using your Carrier OS pack .
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\Windows UserName\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
4. Use BBSAK from http://bbsak.org/ and wipe the device then after you get the error 507 ( no OS ) then proceed to next step.
5. Go to C:\Program Files\Common Files\Research In Motion\AppLoader. (For 64-bit Vista or Windows 7, the path will be C: > Program Files x86 > Common Files > Research In Motion > AppLoader) double click Loader.exe.
Update will continue just follow the onscreen instructions,when it completes see if problem resolves.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Blackberry Bold 9900 OS software update from version 7.0.0 to version 7.1.0

Helo Everyone
I tried to upgrade my Blackberry Bold 9900 device software from version 7.0.0 to version 7.1.0 but having difficulties. I tried using the Blackberry Desktop Manager but there was no version 7.1.0 listed among the available updates. Even when I tried to do it directly via the Blackberry official website, Version 7.1.0 was also not listed. Finally I tried to do the update with my phone directly by accessing: Options>Device>Software Updates.
It displayed my Current Version of 7.0.0 Bundle 2406 and an available version 7.1.0 Bundle 1149. But when I Clicked Perform Update to download the new version it showed preparing to download but then displayed an error message such as "The download cannot continue because your device cannot connect to the update server using any of the following methods:Wi-Fi".
Meanwhile, I did not perform the upgrade with Wi-Fi because I have an active blackberry data subscrip of 2GB from my mobile network provider.
Please I need help on how to perform the upgrade from version 7.0.0 to version 7.1.0 with the latest Bundle.
Thank you all as i await your kind solution.
Solved!
Go to Solution.

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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PC WILL NOT RECOGNIZE THE bb bOLD 9900

i bought a new computer with Windows 8 OS. I downloaded the BB desktop manager to be able to sync the PC with the BB Bold 9900. It gives me an error 1723 with the following message. "DLL required could not be run. Action: Repair rim Usb Driver. NT.07D232B6_7904_4970_8B22_8FA..."
The Microsoft community suggested I unregister and re register Windows installer. I did that but still when I connect the phone to the PX via the USB it is not recognized.
I contacted HP support and after 30 minutes of questions the guy suggested I contact BB support. I don't see a direct link to BB support only this link. Can anyone help?

diezdeonate wrote:
OK. Thanks, but how do I repair the rim us drive?
Are you on Win8 or Win8.1, as the other poster who reported an identical issue? In either case, I don't find any useful KBs on the matter...you might have better luck searching:
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
But, if you are on Win8.1, then I'm starting to suspect a compatibility issue...AFAIK, the Desktop Software is compatible up to Win8, but perhaps not with Win8.1. Refer:
http://us.blackberry.com/software/desktop/desktop-pc/system-requirements.html
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BB Bold 9900 Won't Backup, pls advise!

I just got a new MacBook Air -- I guess it's running Mountain Lion (10.8.4) - and I'm having problems backing up my Berry (didn't have any recent issues w my old computer). Is there a flaw w the Mountain Lion software? BB Desktop Software said I needed an update -- I tried three times and apparently it didn't take. Help!

Hey Silverlakerr,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I suggest uninstalling BlackBerry Desktop Software and then download the latest version from www.blackberry.com/desktop then restart the Mac.
Then plug in the BlackBerry Bold 9900 smartphone and attempt to create a backup and let me know if you receive any errors.
I look forward to your reply.
Cheers.
-ViciousFerret
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Urgent HELP needed: Problems transfer from Bold 9900 to Z10

Dear helpdesk,
I've just received my new Z10 and want to transfer all data from my old 9900.
Using Link software seems to work fine.... until the copying from the 9900 is almost finished. Then I get the message "Data could not be copied from your device due to the following errors: There could have been a problem with the device or communication during the backup. Verify that the device is tuned on and connected".
Surely that IS the case.... I've already removed the old BB Desktop SW and reinstalled the Link SW.
Without success unfortunately.
What do I do wrong/do I need to do to get my files copied to the Z10?
I am also wondering what would happen to the memos which I made using the 9900's MemoPad?
Thanks for your swift help!
Marnix Kerkhoff

Hello MarnixKerkhoff,
Welcome to the BlackBerry Support Forums.
Reinstall BlackBerry Desktop Software and try to backup the data from your BlackBerry® Bold™ 9900 smartphone. Does the data backup successfully?
The BlackBerry MemoPad data will be transferred to the Remember application on the BlackBerry® Z10 smartphone.
Please let us know how you make out.
-RoundBrown
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Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Bold 9900 won't update using desktop software

hello,
I have mountain lion on my Mac - using desktop software to update my bold 9900 to 7.1.0.2061.
It gets stuck after backing up third party applications and I get the error message - The device data could not be backed up, ensure that you can backup data on your device and try again.
I have done a factory reset and still same message. What is the problem? It won't run the update at all. Have backed up using blackberry protect as desktop software won't back up.
Any ideas?
thanks!

This could be caused by a third-party application. Have you tried to uninstall non critical "exotic" apps before launching the backup process?
Secondly, do you have enough space available on your computer hard disk?
The backup function works as expected on my Mac for 3 different BB devices.
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

Won't Update my Bold 9900 to OS7.1

Device info
Virgin Mobile (Canada)
Blackberry Bold 9900 and OS 7 Bundle 2406 (v7.0.0.585, Platform 5.0.0.734)
Space isn't an issue, I've got well over 5gb left on the device itself. Battery pull wont fix this problem.
I have tried five times to update my Bold from OS 7 Bundle 2406 to OS 7.1 and each time this error has come up after downloading the OS and shooting through a majority of the files, it gets stuck at 128 files remaining (to download).

I'm having the same issues. I've tried everything I can think of, updating iTunes, tried the Restore function a few times ... I can't update the software version to anything higher than v1.1.
This is my second Nike+ Kit. My first one was doing the same thing, it doesn't provide the correct pace or distance, skips in and out. I originally thought it was the sensor/receiver of the Nike+, but perhaps it's the Nano software version that's the problem. I'm about ready to give up!

Can't restore Bold 9900 backup to Q10

I bought a Q10 and want to transfer data from my Bold 9900. I don't have the 9900 any more, but do have a backup on my PC. I follow the instructions from BlackBerry Link on how to restore from this backup, but they don't work. These are the instructions.
On your computer, open BlackBerry Link.
At the side of the BlackBerry Link window, click your device.
Click Back Up & Restore.
Click Restore Device.
Do one of the following:
To restore all the data in a backup file to your device, click a backup file.
To restore specific data in a backup file to your device, click a backup file. Clear the Restore all data checkbox. Select the checkbox beside one or more databases that you want to restore.
To restore data from a backup file that is not listed, click [change folder icon]. Navigate to the .bbb file or .ipd file. Click OK.
Click Restore.
All is fine up to step 4. Then I automatically get a list of backup files from the "legacy device". However, (a) none of those files will open--I get an error message "Unable to open the back up file"the backup file" and (b) The particular backup file I want to use is not listed anyway and the instruction in 5, bullet point 3 does not work. It is impossible to use the change folder icon to find a file to restore FROM as it only allows me to navigate to a folder to restore data TO. So how to I navigate to the file I want and restore from it? The backup I want to use, by the way, is a .bbb file from 2013.
Very frustrating, as I have a lot of data--passwords in particular--I want back. Thanks for help!

In Link, you will click on Restore and in the window showing the data to be restored, you will then click on "restore from legacy device data"
See the details in the latter part of this Knowledge Base article.
How to migrate data from a BlackBerry smartphone running BlackBerry Device Software 5.0 and above to...
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Bold 9900 downgrade

please i want to downgrde my bold 9900 Os 7.1 to 7.0 and my Desktop software keeps requesting for update and each tine i try installing the update it downloads almost to compleste and then shows an error message. it have almost consumed my 2gig data, what should i do?.

Please don't post your question multiple times. I answered one of your other threads.
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2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Trying to Install Blackberry Protect on Bold 9900

Hello,
I have a bold 9900 with 7.1.0 software installed.
I downloaded and installed blackberry protect from app world, however, i am unable to activate the software.
I cannot find the icon anywhere on my device. Does this mean i must have blackberry 10 software installed on my phone to be able to use this app?
Is there a way to install blackberry protect on my device? If so, step by step instructions will be grealty appreciated.
I found a third party software online named gadget trak but it cost $20 per year. I rather use software designed by blackberry for copatability and security reasons.
Your advice is grealty appreciated.
Happy New Year

brokernum1 wrote:
  Does this mean i must have blackberry 10 software installed on my phone to be able to use this app?
No, BlackBerry10 does not install to and cannot be installed to a 9900.
And, BB10 is not required for Protect to run.
Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.
You will be looking for an icon of a goldish-yellow shield, or sometimes it is a black shield.
If you still don't see it:
1. On your homescreen, press the Menu key > SHOW ALL, so that SHOW ALL is checked.
2. Look in EACH folder on your device... Applications, Instant Messengers, Downloads, etc.
If you still don't see it, look at Options > Advanced > Applications. Do you see it listed there?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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Blackberry Bold 9900 stuck on boot screen

Hello,
My BB Bold 9900 has been stuck on the boot screen for a long time now - each time i re-insert the battery or conect to a power supply the the boot screen comes up starts to load and then stops just above the 'bavck' button and then stays like that fior ever untl i unplg or take the battery out.
I have put in new batteries but it still does the same, it has been left of for a while due to being out the counrty and when i came back to turn it on the above keeps happeneing.
I have conected it to the BlackberryDesktop manager with out battery and i get a pop up asking to 'repair' 'updater' or 'cance' . when i select repair it wount do anything and update starts and then ask me to update software etc and each time i select the update it comes back with an error and im unable to do so anymore.
Please help somebody.
Regards

This process will erase all data in your phone memory. Via JSanders.
1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):
"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm
3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.
NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
BlackBerry Device Operating System downloads: http://www.blackberryforums.com/blackberry-device-specific/
Just select the appropriate device model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.
IF the above does not work or help, You will need to use JL_Cmder to wipe the device and subsequently load the OS to the device. Follow the instructions here:
Download JL_Cmder http://www.blackberryforums.com/rim-software/18789-jl_cmder.html
or download BBSAK http://bbsak.org/download.php
If JL_Cmder does not work, you can try this:
KB10144, http://www.blackberry.com/btsc/KB10144
and this: KB20371 http://www.blackberry.com/btsc/KB20371
Additional information:
http://www.blackberry.com/btsc/KB24395 "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry smartphone
Article ID: http://www.blackberry.com/btsc/KB10144
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Good luck.
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• If your issue solved, mark the best post in your thread as Solution

Bold 9900 synch error

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