Bold 9900 trackpad problems

Hi everyone. Please I'm having serious problems with my Blackberry Bold 9900 trackpad. At times, it starts scrolling itself in different directions usually up or down. This makes me unable to use functions as it scrolls away from whatever I want to click on or type. Please what can I do? It's so frustrating.

Hi and Welcome to the Community!
I recommend that you attempt to boot into Safe Mode:
KB17877 How to start a BlackBerry smartphone in Safe Mode
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Also do keep in mind that if the problem is hardware (e.g., defect, damage), then there is no amount of internet-distance diagnostics nor software/OS level of repair that can do any good. Only in-hand evaluation by a qualified BB hardware technician can give you a proper diagnosis and estimate if it's a hardware issue.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code

Similar Messages

  • Bold 9900 sound problem

    My bold9900 automatically turn off notifications sound like calls and sms. After restarting the mobile sound are activated. The sound of notification get off automatically after one or two days. Please help me..

    The profile setting has no changes. for example If I was selected profile Loud and sound is on for call alert and text alert. But after some hours or one or two days the profile is still on Loud but the notification of call altert and text alter are muted by mobile. At this time media sound like audio-video files are played with sound but the call and text alert are silent. After restarting the mobile all sounds i.e call and text are set to the normal position as set in the profile.
    Imran

  • Urgent HELP needed: Problems transfer from Bold 9900 to Z10

    Dear helpdesk,
    I've just received my new Z10 and want to transfer all data from my old 9900.
    Using Link software seems to work fine.... until the copying from the 9900 is almost finished. Then I get the message "Data could not be copied from your device due to the following errors: There could have been a problem with the device or communication during the backup. Verify that the device is tuned on and connected".
    Surely that IS the case.... I've already removed the old BB Desktop SW and reinstalled the Link SW.
    Without success unfortunately.
    What do I do wrong/do I need to do to get my files copied to the Z10?
    I am also wondering what would happen to the memos which I made using the 9900's MemoPad?
    Thanks for your swift help!
    Marnix Kerkhoff

    Hello MarnixKerkhoff,
    Welcome to the BlackBerry Support Forums.
    Reinstall BlackBerry Desktop Software and try to backup the data from your BlackBerry® Bold™ 9900 smartphone. Does the data backup successfully? 
    The BlackBerry MemoPad data will be transferred to the Remember application on the BlackBerry® Z10 smartphone.
    Please let us know how you make out.
    -RoundBrown
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click Accept as Solution for posts that have solved your issue(s)!

  • Why I'm giving up my Q10 to go back to the Bold 9900

    Hi,
    I wanted to take this opportunity to detail my experiences and frustrations with the Q10 and why I have decided to return to the Bold 9900.  I'd like to stress that these opinions are my own.  I recognize that the industry has a whole has embraced the touch screen concept.  But I believe this change isn't right for everyone as I hope to demonstrate below.
    I am a very stanch supporter of the traditional Blackberry.  I work in IT for a nearly 2,000 user organization.  We have 36 IT people on staff and I am the only one still using a Blackberry.  I choose to remain with my Bold 9900 for the sole reason that it is the most efficient device I have ever used.  Every operation I'd ever want to perform with the device is only 2 or three physical clicks away and perhaps just as importantly, thanks to having physical buttons, those actions are performed in exactly the same way every time. It becomes muscle memory and can be performed regardless of the current state of the device.  When the Q10 was announced, you'd be hard pressed to find someone more excited then me.  I very much wanted this phone to succeed.  
    I have now been using the Q10 for a few days now and have encountered a number of what I personally consider show stopper functionality issues.  These are issues that I believe are not simply related to my lack of familiarity with touch screens but an issue innate to the touchscreen concept itself.  Some issues could be resolved through software updates while others simply cannot.
    I have detailed a few of the more pressing frustrations I have below.
    - First and foremost, I use an application on the 9900 called "ShortcutMe" by Fonware.  This application allows you to write custom macros and assign them to any key on the keyboard.  This provides a massively increased efficiency.  From any application I'm in, I can press the same 3 physical buttons to have the phone launch anything I want (End Key to get to the main menu, space bar to activate shortcut me, the letter that matches up to the macro).  For example, I have macros to quickly launch the flashlight as well as more complex macros to automatically toggle between enabling and disabling Caller ID.  I decided to swtich devices when I discovered that Shortcutme now exists for OS10.  Immediately after purchasing it however I received an email from Fonware stating that Blackberry currently doesn't allow access to any of the API's required for the macro functionality to work.  They apologized.  Because of these closed APIs, I can no longer map all of the functions I use the phone to physical keys which completely negates one of the biggest benefits there are to having an always present physical keyboard
    - In messages, if you want to select "mark prior read" you can't because due to the nature of a touch screen, there is no concept of highlighting an object. A compromise exists where you click and hold on the date and then select "mark as read" from a popup menu that appears. However, this only appears to work for the start of each day. If you want to select all messages before a message in the middle of the day, you cannot. Additionally, the compromise forces you to select messages one at a time by tapping on them. I often receive bursts of automated alert messages that could be 30 or more messages in a row. With a track pad, I was able to quickly select just those messages mark them as read. I see no way of completing the same task as quickly with a touch screen
    - A purely touchscreen interface demands restraint on behalf of the developers when building UI elements to provide a consistent experience. For example when you hold the phone in your hand, your thumb naturally rests on the keyboard and is within reach of all the keys, and where the trackpad and physical keys were. It would also be within reach of the bottom right of the screen where the back button often -- but not always -- is. For example, if you scroll through your messages and select one to read, the back button is at the bottom of the screen in easy reach. However, if you now try to reply to a message, the cancel button (which performs the same operation as back) is now at the physical top of the screen which requires you to completely shift how you're holding the phone to reach.
    - Like all touchscreens, if your finger is slightly touching some other portion of the screen and you try to select an option, the phone doesn't respond until shift the phone in your hand so that you're so that you're only touching the button you intended.  This results in unintended actions that simply cannot occur with a non-touch screen device.
    - You can no longer access internal memory as a USB mass storage device. I wanted to copy a traditional telephone ring tone to the phone (because one is no longer included) but could not simply copy the file to the device through Windows Explorer. I had to insert my microSD card before this was possible.
    - Blackberry is not allowing apps to run in the background which means my two must have apps (Shortcutme and Bebuzz) don't work as intended. In the case of Bebuzz, you're forced to leave an active frame opened with it to function.
    - The applications shortcuts functionality no longer exists. For example, I can no longer press L to get to the calendar or hold K to lock the device.  Instead it searches the device.  On OS7, I could get to the same functionality by first pressing s.  However, it was much more common that I wanted to jump between applications so why this is not a toggleable option is beyond me.  (Admittedly, I do know why.  OS10 is a completely different code base which means all of the subtle optimizations made to the legacy code base no longer exist and they are starting from scratch.)
    - Memopad was replaced by Remember.  Memopad was by design a simple application that served only one purpose -- quickly make notes about something quickly.  Memopad was instant.  Blackberry Remember admittedly has many more features but those features come at a cost of efficiency and usability.  If these features were desired, they could have been made available in a separate app.  There is a reason that notepad exists on Windows despite almost all systems also shipping with Word or similar.  Also, when you do finally use the Remember application to enter text, you only get a tiny portion of the middle of the screen to actually see your entry.  On the Bold 9900, you can see 12 lines of text. In remember, that is reduced to just 5.
    - It is possible to use every function of the Bold 9900 with one hand thanks to the trackpad.  This is far more difficult with the Q10.  For example, try selecting and copying text that exists at the top of the screen on the Q10 with one hand. 
    - Playing solitaire and other card games on the Bold 9900 is simple enough to do and can be done with one hand and with little physical motion.  Trying to play Solitaire on the Q10 is more cumbersome as it requires two hands in order to comfortably reach both sides of the screen.  You also end up blocking the card you are trying to select with your finger.  This may seem like a more esoteric example but its representative of the kinds of issues you have when trying to use a touch only interface
    I could go on but I think it's clear where my frustrations lie.  Blackberry has decided to abandon their most distinguishing competitive edge (the keyboard) and instead embrace the touch screen concept just like everyone else.  And that is a shame.  
    If anyone shares any of these frustrations, please reply to this message and share your experiences.  I'm curious if I am as unique in my opinions as it sometimes feels like.
    Thanks
    - Robert Vance

    Hi Robert,
    I have a similar background and thought process as yourself. I have been a die hard Blackberry guy. I have had
    (2) 8250's (with the side roller)
    (2) 8330 Curve
    8900 Torch
    (3) Playbook's
    My kids (2) 9360 Curve
    9900 Bold
    Tried the Z10 and now the Q10.
    I am normally very patient with technology. My rule is that I do not use the device until I have read the ENTIRE manual before I use it for the first time.
    After using the Z10 for 2 weeks and the Q10 for a week, I will be going to a Samsung Galaxy S4. I am incredbily frustrated and not even sure that the S4 is the right solution.
    Nothing can beat the track pad for efficency. My 9900 is simply bogging under the pressure of my use (over 5000 contacts and hundreds of pages of notes). I even deleted everything I can off the 9900 to make it last as long as I could.
    The Q10 simply lacks the refinement we were promised. At it's core, it is not effecient and I cannot see how they will make it better. Calendar additions used to be 2 clicks, now it is 5 and I have to wait for things to load. On top of that, my bridge does not work properly (no contacts, no email, no calendar, no notes).....what is the point?
    Here is what I cannot do well or at all
    Select specific text
    back out of certain areas without closing the app and going back in
    Easily tell what email address I am sending from (I have 5 address for various reasons)
    Shorcuts (that might just be me not doing enough research)
    Easy notes (although I did find an app, but it will not hook up with my Outlook)
    Google Maps
    Enter Calendar events quickly
    Mark multiple messages read or unread
    Turn my phone off and have the alarm go off in the morning (Bedside mode is the new "OFF")
    Entering Bedside mode is not easy (That I have found)
    While I am on the subject of the Playbook, it has become very slow and almost unusable. Even something as simple as bringing up the keyboard or turning down the volume has a huge delay.
    I have even developed and built a company on using the Playbook, but am now thinking of abandoning the entire platform....I live near Waterloo (the home of Blackberry).
    I am VERY frustrated and do not know what to do. I feel like I cannot go back to the 9900 due to the slow downs and lock ups that I was experiencing. I WILL NOT go to iPhone (my kids have had several iDevices), my only choice seems to be the S4......
    Nathan

  • BBM version 6.1.0.49 - my bbm contacts cant see my Dp when i change it (Bold 9900 )

    Hello,
    I just bought my blackberry a few days go and I can’t see the display image of BBM contacts and they also cant see mine.
     The only time I could see their display image is when they change it.
     I tried changing my and they still can’t see it.
     I have tried the following
    1.       Updated OS to version 7.0.0 bundle 2406
    2.       Updated BBM to v6.1.0.49
    3.       Registered by BBM via the HRT
    Go to Options
    Select the Advance Options
    Select Host Routing Table
    Choose the “BOLD” point
    Press your BB menu
    Select Register Now
    Then it would be showing some message, “Your Handheld registered with the wireless network..”
    Restart your BlackBerry devices.
     4.       Rebooted & Restarted after each update
    5.       Removed the battery and restarted
    6.  Used Desktop manager to delete and reinstall BBM
    7. Downgraded BBM version from 6.1.0.49 to 6.0.032 to 6.0.0.25
    8. Downgraded OS system from Version 7 latest to the version 7 before it
    9. Deleted and reinstalled app world
    10. in fact i have done everything i can possibly think of and still have the same problem and result
    At first I thought this would be ok after adding several BBM contacts, but I have added up to 10 contacts today and still cant see their display image and they too cant see mine.
     I would really appreciate assistance on this.
     Kind regards
    Olu
     BB PIN: 28E6846A
    Location: United Kingdom
    Network provider: Orange

    i also have the same problem with my bold 9900, my contacts can't see my display picture. anyone with an idea of what to do? help desperately needed.
    tal.

  • Desktop Mgr 5.1 will not synch Outlook 2007 addresses/contacts now that rogers email added to my Bold 9900

    I have a BB bold 9900, use Outlook 2007 on my desktop pc, and use BB Desktop Manager v. 5.1. I used to be able to synch my BB 9900 for calendar, contacts, and memopad, until I added a data pack to my Rogers account and set up the BB 9900 to receive copies of my ****@rogers.com emails. Then all of a sudden when I went to synch the BB, everything else synched ok, except the Address Book (contacts). I got a message saying "the default service for your device's "Address Book" is no longer available. The new service is *****@rogers.com..." [ie. my email address]. It went on to say that if I wanted to try to use my original default service (which I do, I want it to synch addresses between the blackberry and my outlook 2007 contacts, which has always worked before), I should go to "advanced options" and "default services" on the BB9900, and try to reset it. I did this, but the only "option" the blackberry allows me to have for synching addresses is "[my email]@rogers.com". I am reluctant to choose this "new" system, because I suspect it means it will synch my blackberry contacts with the rogers.com online address book, which I have never used. Is that a correct assumption by the way? I have over 2000 contacts, and I've been very busy the past few weeks so have not had a chance to solve this problem (i've simply just been synching everything other than my contacts/addresses, but in the meantime, i've made several changes to them on both the blackberry and outlook, so it's important that I be able to synch those two databases in order to update them.) I would prefer not to update my Desktop Manager from 5.1 because that version has always worked flawlessly for me, and I have heard of people having major synching problems with later versions. Rogers wouldn't help me with the problem, but "hinted" that it might be a setting in the DM 5.1 that needs to be adjusted. Any advice from anyone on how to rectify this? thanks in advance

    how many calendars do you have on your device?
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • BlackBerry Bold 9900 - Volume Up button jamed

    Goodday to all
    my blackberrry 9900 bold is having a problem with it's music volume keys. when i want to increase the the volume of a song, the phone's louderspeaker volume continues to go louder automatically, and  a while later after i already turnt up the volume. it sometimes also skips a song with me pressing the key.
    how do i stop this ? please it is so irritating.
    thank you.
    ethan

    bkirby02 wrote:
    I recently purchased a new Bold 9900 for ATT.  I contacted ATT today to confirm I had Blackerry Internet Service enabled so I could receive RIM push notification for email (yahoo email).
    I have confirmed in my device that Blackberry Internet Service is connected via Mobile Network.
    When I go to the setup, Email Accounts, I cannot get into Internet Mail Account.  I can only get into the Enterprise Account.  
    I have unplugged the battery and re-inserted but this doesn't do anything.  
    I have tried to log on to mobile.blackberyy.com and have looked for communication > email but I do not see the communication option listed.   Please help as I need this feature desperately!
    Hi @bkirby02! Welcome to the BlackBerry Support Community Forums!
    Since you purchase it new I don't think there is an IT policy that's stopping you to setup your email.
    IT's more likelty that ATT has not correctly provisioned your BlackBerry for BlackBerry data services.
    Contact them again and make sure they resend your service books and reprovision your data.
    Goodluck and let us know!
    Click if you want to Thank someone. If Problem is resolved, so that others can make use of it.

  • BB Bold 9900 Won't Backup, pls advise!

    I just got a new MacBook Air -- I guess it's running Mountain Lion (10.8.4) - and I'm having problems backing up my Berry (didn't have any recent issues w my old computer).   Is there a flaw w the Mountain Lion software?   BB Desktop Software said I needed an update -- I tried three times and apparently it didn't take.  Help! 

    Hey Silverlakerr,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    I suggest uninstalling BlackBerry Desktop Software and then download the latest version from www.blackberry.com/desktop then restart the Mac.  
    Then plug in the BlackBerry Bold 9900 smartphone and attempt to create a backup and let me know if you receive any errors.
    I look forward to your reply.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • BB Bold 9900 APP ERROR 200.....HELP!!!

    I have a BB Bold 9900 and has the white screen with App Error 200 Reset screen, I have tried taking the battery out and plugging it into computer to reset it but comes up with the update screen and then says repair and then says No BB device updates available...what do I do now as just have an exspensive brick????? thanks

    Hi and Welcome to the Community!
    Here is a KB that discusses that error:
    KB30100 "JVM 200" appears on the BlackBerry smartphone
    Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
    You also might want to do an OS reload. The simplest way is to, on a PC (you cannot do this on MAC):
    1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
    2) Uninstall, from your PC, any BB OS packages
    3) Make sure you have the BB Desktop Software already installed
    http://us.blackberry.com/software/desktop.html
    4) Download and install, to your PC, the BB OS package you desire:
    http://us.blackberry.com/support/downloads/download_sites.jsp
    It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
    5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
    C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
    C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
    6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
    http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
    Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
    If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
    You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
    You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:
    Load your OS "bare bones"...if anything is optional, do not install it.
    If the behavior presents immediately, then try a different OS with step 1
    If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
    Add one thing -- no matter how tempting, just one.
    If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
    Repeat steps 4 and 5 until all things are loaded or the behavior presents
    When the behavior presents, you know the culprit...the last thing you loaded.
    If the behavior does not re-present, then you know that either step 1 or 2 cured it.
    If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
    You may also need the use of these tricks:
    KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
    KB27956 How to recover a BlackBerry smartphone from any state
    http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
    If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
    KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Podcast for Blackberry - no Explore Podcasts option on Bold 9900

    Hi,
    Just got my new Bold 9900.  Originally supplied with a Orange sim and number and has recently had my Vodafone number ported across to it..
    With the orange supplied Sim and number, the Podcast for Blackberry app worked fine and I was able to use the Explore Podcast option and find a couple of podcasts that worked well.
    Since my old number being ported across, i have lost the Explore Podcast option and no longer can add podcasts.
    I found KB25642 which explains the exact problem, but following the workaround does fix the problem.  Can anyone help?  I am in UK.
    Cheers
    Paul

    Hi,
    Just got my new Bold 9900.  Originally supplied with a Orange sim and number and has recently had my Vodafone number ported across to it..
    With the orange supplied Sim and number, the Podcast for Blackberry app worked fine and I was able to use the Explore Podcast option and find a couple of podcasts that worked well.
    Since my old number being ported across, i have lost the Explore Podcast option and no longer can add podcasts.
    I found KB25642 which explains the exact problem, but following the workaround does fix the problem.  Can anyone help?  I am in UK.
    Cheers
    Paul

  • Bold 9900 won't update using desktop software

    hello,
    I have mountain lion on my Mac - using desktop software to update my bold 9900 to 7.1.0.2061.  
    It gets stuck after backing up third party applications and I get the error message - The device data could not be backed up, ensure that you can backup data on your device and try again.
    I have done a factory reset and still same message.  What is the problem?  It won't run the update at all.  Have backed up using blackberry protect as desktop software won't back up.
    Any ideas?
    thanks!

    This could be caused by a third-party application. Have you tried to uninstall non critical "exotic" apps before launching the backup process?
    Secondly, do you have enough space available on your computer hard disk?
    The backup function works as expected on my Mac for 3 different BB devices.
    Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

  • Device manager 5.0.1 vs Bold 9900

    I received a new Bold 9900 with Device Software version 7.0 and I use Desktop Manager 5.0.1 because I like to manage my PST from my device which the later DM versions don't offer anymore.  Is the DM 5.0.1 compatible with the 9900 with device software version 7?
    When I plug in the device to my PC, the DM crashes with the message "BlackBerry Desktop Manager has encountered a problem and needs to close."  I can go back to my old phone and the Desktop manager works fine.
    I tried installing the latest device softawre on the machine thinking that it may have some drivers that may help but no luck.  (9900M_PBr7.0.0_rel2216_PL5.0.0.680_A7.0.0.440_AT_T.exe)
    Any ideas?

    The easiest way to open device mananger is
    once you login to FM, in the topology diagram, right click on switch icon and choose Device Manager, this would automatically open the DM for that switch.
    or type the ip address of FM server in the browser, login to FM web client. on top there is a download link choose Device manager.

  • For 10 days now, I have not been able to sync the calendar between iMac and Blackberry Bold 9900. Events prior to 10 days get moved over to Bold but not new events.

    iCal in MacBook Air was able to sync with bold 9900. However, in the last 10 days, no new events created in iCal is moving over to Bold 9900. Is there an issue with iCal

    The seller has been nothing but helpful. They have contacted O2 relentlessly to try to fix this. I've paid through PayPal so money is safe anyway. Seller says O2 mistakenly thought my phone was stolen and barred it for some reason. I can't get any more information from O2 or the seller. I was scheduled to meet with someone on Friday but couldn't get any details from my phone because it is barred. This person doesn't answer calls from numbers they don't know because PPI claim cold calls are particularly problematic for them. Therefore the person was probably at the meeting place on Friday while I was AWOL. O2 has actively created problems in my life. I will definitely file a complaint. I hope I will be compenstated in some form for this complete dis-service I have received.

  • Enquiry on how to recover BBM Group frm previous Bold 9700 to new device Bold 9900

    Have a problem with this. Did back up using Blackberry Desktop from old device,Bold 9700 .Then restore back to new Bold 9900. Did managed to recover an individual BBM contact .However not for BBM Group.Just for the record ,I am using diffreent e mail Blackberry ID for both device.Anyone can assist me?

    Hello,
    I would recommend to get re invited to those groups. Thank you.
    -DrP
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Kudos! for those who have helped you.
    Click Solution? for posts that have solved your issue(s)!

  • Won't Update my Bold 9900 to OS7.1

    Device info
    Virgin Mobile (Canada)
    Blackberry Bold 9900 and OS 7 Bundle 2406 (v7.0.0.585, Platform 5.0.0.734)
    Space isn't an issue, I've got well over 5gb left on the device itself. Battery pull wont fix this problem.
    I have tried five times to update my Bold from OS 7 Bundle 2406 to OS 7.1 and each time this error has come up after downloading the OS and shooting through a majority of the files, it gets stuck at 128 files remaining (to download).

    I'm having the same issues. I've tried everything I can think of, updating iTunes, tried the Restore function a few times ... I can't update the software version to anything higher than v1.1.
    This is my second Nike+ Kit. My first one was doing the same thing, it doesn't provide the correct pace or distance, skips in and out. I originally thought it was the sensor/receiver of the Nike+, but perhaps it's the Nano software version that's the problem. I'm about ready to give up!

Maybe you are looking for