Bold 9930 - dead and flashing red light

Bold - Verizon 9930, died with flashing red light, non-responsive. Can connect wtih loader, re-loading latest OS for Verizon (7.1.0_rel1737_PL5.1.0.429_A7.1.0.580_Verizon_Wireless) Load fails with "application loader was unable to connect with your device" when it tries to connect with the JVM. I have tried:- fully charged known good battery (tested in another 9930)- wiping device- start without battery, insert battery when JVM message comes up- both BB desktop and Loader directly- two different PCs (no change)- different USB ports- older version of BB OS for device- many, many iterations... All end with "application loader was unable to connect with your device" Is the device scrap? If so why? It's not even 2 years old, out of warranty, and apparently now totally worthless. This one is the CEO's Blackberry, and he's not happy... If I can't resolve this, it will be the very last BB to ever see the inside of our company. This is the second 9930 to die this way in the last 4 weeks.

Hello,
Firstly...
truckin-on wrote:
Does RIM care about these failure issues at all I wonder?
If you were hoping for a response from RIM, you have misunderstood the purpose of these forums. These are not a channel for any communications with, support from, nor escalation to RIM for anything. Rather, these are a user-to-user community of volunteers trying to help each other out amidst their own busy lives. So patience perhaps would be a good thing to have...
Nevertheless, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
While you've already validated that your battery is good, I don't think you've tried the first part of this test:
Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
While perhaps redundant to what you've already attempted, here are a few more things to try:
KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
KB27956 How to recover a BlackBerry smartphone from any state
http://crackberry.com/blackberry-101-lecture-12-how-reload-operating-system-nuked-blackberry
Since you are out of warranty, your next step I suppose would be to seek in-hand support from a qualified technician to give you a proper diagnosis. Doing such at this internet distance is quite a challenge and therefore cannot replace in-hand evaluation and diagnosis.
Good luck and let us know!

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Do rate helpful posts

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Bold 9930 - dead and flashing red light

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