Bold 9930 Desktop Software !!##@$%

Brand-new Bold. Plugged it in to my PC and the Desktop software loaded; worked perfectly for about a week. Then, it refused to sync because of some appointment on my calendar from 2011. I searched and couldn't find any such appointment. Decided what I need to do was delete the software and start over. Clearly the wrong move, since now I am unable to download the software no matter how hard I try. Help, anyone?

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
If anything fails, do please try to be explicit...e.g., from "I am unable to download the software no matter how hard I try", there actually is very little information from which to properly understand what is going on. Exactly what you try, exactly what happens, etc. are usually much more useful for others to understand from.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Bold 9930 update software messing up roaming service

9930 bold
BB 9930 7.1Bundle 9219 (v7.1.0.267 ,Platform 5.1.0.230)
Got update software(Sprint or BB-dunno, not paid attention) few months ago in US. While in Canada visiting my relatives for awhile, roaming service messed up like 1X most of time not 3G(earlier software worked perfectly) While 3G on, texting hardly able to send or receive.. Want to go back last software/remove current software that messed up service.. HOW? Thanks

Hi and Welcome to the Community!
The simplest way is to, on a PC (you cannot do this on MAC):
1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.
2) Uninstall, from your PC, any BB OS packages
3) Make sure you have the BB Desktop Software already installed
http://us.blackberry.com/software/desktop.html
4) Download and install, to your PC, the BB OS package you desire:
http://us.blackberry.com/support/downloads/download_sites.jsp
It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.
5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.
6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC.
If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.
If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:
KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Sync of bold 9930 w software 7.1bundle to outlook home&business 2013 and gmail account

problem with sync of gmail google and blackberry Bold 9930 with 7.1 bundle software.
Device has best file current setup not syncing device, computer and account.

Hi,
I found a similar thread and a solution:
Back up all your code / projects etc.
Close outlook.
Search for VbaProject.OTM (or whatever file is used to store your projects, there may be more than one)
It should be [Drive]:\Users\[Username]\AppData\Roaming\Microsoft\Outlook
Move this file to another location.
Open outlook.
Go into VBA and recreate your projects from your backups.
You should now be able to bring up the digital signature option without it crashing.
This seems to apply to both Outlook 2010 64 bit and Outlook 2013 64 bit.
The thread link is below:
http://answers.microsoft.com/en-us/office/forum/office_2010-customize/outlook-2010-64-bit-crashes-digital-signature/4f3eb01d-eeb1-4f80-a8ee-e8266a705c7b
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Connector specific error - blackberry bold 9790 - desktop software version 6.1 and outlook 2010

Hi there
I've recently upgraded my business partners' outlook from 2007 to 2010. In doing so we've had a corrupt profile which we have had to delete and then replace with a new one. In doing so his outlook started working again but now his blackberry isn't synching the calendar entries.
Here's the basics:
- Bberry model - Bold 9790
- Bberry operating system - Blackberry's latest (7.1 I think)
- Blackberry desktop software 6.1 - this is intentional as we have found in the newer version of hte desktop software that we cannot map our teamsite calendar from outlook and sync the entries
- Outlook version 2010
- Calendars we are trying to sync are a personal one from a pst folder and a teamsite one from sharepoint linked to our microsoft exchange set up.
The error we are getting is a 'connector specific error'
I have worked with him to create the PTtrace.log and tif.log files. I've gotten reams of pages; but the errors on todays date (when the problem began) have come up with error 4238, 113, and 12. We have tried un-installing and re-installing 6.1 as well and no luck. We have re-set the configuration setup and re-mapped folders; chosen the new outlook profile, etc and still keep getting same error.
I'm now starting to think that there is a problem with the mapi profile as a start and wonder if outlook needs to repair itself or whether we are getting the error because of a duplicate entry somewhere (though if you asked me to tell you where from the logs I couldn't identify it).
I'm litterally tearing my hair out because my poor business partner lives and dies by his blackberry. Really want to try to get this resolved; but need some help and suggestions as I've tried most of the main causes and fixes.
Any assistance would really be appreciated so I can put him and myself out of our misery.
Thanks in advance.
Cel

Hi and Welcome to the Community...apologies for the delayed reply...hopefully you already have this resolved, but just in case!
Thank you for the thorough report...that helps tremendously. Sadly, though, none of the errors you listed reveal anything useful when I search the public KBs...perhaps you will be more lucky
http://btsc.webapps.blackberry.com/btsc/microsites/microsite.do
Even though it sounds like you may have done all or part of this, I encourage you to research the process in this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Your suspicion about the MAPI Profile may well be warranted, in which case this KB might be useful.
KB02083 How to create a Microsoft Outlook MAPI profile
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Bold 8900 Desktop software 5.00 error 1316

Vodafone have replaced 2 defective 8900s and have now sent me a Bold 8900. This doesn't work with the desktop software I had installed for the 8900 (4.7)
I've tried installing ver. 5.0 but get error message 1316. Some one suggested I remove the 4.7 version but I also get error message 1316 when I try to remove that.
I have over 300 numbers, emails address and notes on outlook and it just isn't practical to manually put them on the Bold. Of cours i also need to synchronise.
Has anyone any ideas or should I just give up on Blackberry?

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop software crashes when I connect Bold via USB cable

I start version 5.0 of Blackberry Desktop Software. All the icons come up. I then plug in my Bold, the desktop software picks up the PIN number, and then I get the window that says Desktop software has stopped working and will shut down.
I found the instructions for a clean uninstall of the desktop software. I followed them and then reinstalled Desktop manager. No change in the problem.
Desktop software was working just fine until I got a nasty virus. I ended up installing a disk image from several months prior to get rid of it. Ever sense the new image, I can't get the desktop software to work.
Any suggestions? Thanks.

I visited that link a couple of times, but it hasn't been of much use because the thing about my problem is that my phone is connecting and disconnecting rapidly, but works with other laptops with the same usb cable just fine, also if I connect another USB cable such as my hard drive it works great. What I don't get is why does my phone connect to other computers with the same USB cable well but not mine, and when I connect something else to my computer it works just fine too. What can I do now?

MAC AddressBook and BB Desktop Software

HI,
my problem is that for some cards ( all that have company filled) after the sync, it duplicates these ones in BB and in the Address Book. I have tried to use always the same fields between BB and Address Book but no good, he duplicates more than 20% of my records.
Is there any issue with the field "company" or other, between BB Desktop software and MAC Address Book ?
Thanks,
Nuno
MAC OS X 10.6.4
BB 9700 Bold
BB Desktop Software 1.0.4

Hey garden56,
There is no known issue with the company field synchronizing incorrectly.
Have you tried the Forget Device option which is under Device>Forget Device. Then attempt the synchronization.
Also how many contacts are being synchronized?
I look forward to your reply.
-ViciousFerret
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Desktop 7 and GroupWise 6.5 with a Bold 9930

Hello,
I've got several users with Bold 9930 devices unable to sync GroupWise 6.5 with Version 7 of the desktop software.
I have a Bold 9630 with Desktop Version 6 and I sync just fine.
Has RIM dropped support for wired syncing with GroupWise 6.5 in Desktop Version 7?
OS on Problem PCs - Windows 7 Pro 64-Bit SP1
OS on Problem-Free PC - Windows XP Pro 32-Bit SP3
Thanks.
Jeff Majette

Well, can I revert back to Desktop 6 to sync GroupWise calendar and contacts with a Bold 9930?
Jeff Majette

I have accidently established two (2) iclouds accts. This is causing major problems. How do I delete one acct?? Also today I tried to sync my Blackberry 9930 with the BB Desktop software and I lost all my addresses on my BB phone

I lost all of my contacts on my Blackberry 9930 phone while trying to sync it with the Blackberry Desktop software since I upgrade from Mobile me to ICloud on my Mac book. It seems that the Desktop Software can't recognise ICloud contacts/Groups and my calendar will now not sync either. My husband has a Mac Pro and a Blackberry and is having the same problems.
I some how have two (2) icloud accounts. How can I delete one??? Please help!

You can't actually delete an iCloud account but you can remove it by signing out at System Preferences>iCloud if it is the promary account, or in Mail, Contacts & Calendars if the secondary, and then juste ignore it.
The Blackeberry can only sync with data held under 'On My Mac'. iCloud can only sync with data under 'iCloud'.
When you set up iCloud your calendars and contacts were moved to the iCloud server. If you want to use Blackberry you will have to move them back to 'On My Mac' and not sync with iCloud: it's one or the other.
To move calendars, follow the second set of numbered instructions here:
http://www.wilmut.webspace.virginmedia.com/notes/icloudmovecalendars.html
To move contacts, File>Export as vCard when you have selected all your contacts, then delete the contacts under iCloud, make 'On My Mac' the default and reimport the vCard.

Blackberry Bold 9900 would not sync with Desktop Software for MAC

When connecting my Bold 9900 to my MAC the Desktop Software opens correctly, phone is recognised and connected but the SYNC option is not available. I cannot click the Green sync button nor click the relevant sync button under the device tab.
All answers would be much appreciated
Thanks
Dimitris

Hi dimitrisuk,
Welcome to the support community!
Can you please verify that your synchronization settings have already been configured? This article should provide more information. "Unable to configure sync or click the sync icon due to the icons being greyed out in BlackBerry Desktop Software for Mac" KB26367
This link to the user guide provides the steps to verify that your synchronization settings have been configured. http://blck.by/14BZb5q
Let me know if that helps.
-FS
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Be sure to click Kudos! for those who have helped you.
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Bold 9900 won't update using desktop software

hello,
I have mountain lion on my Mac - using desktop software to update my bold 9900 to 7.1.0.2061.
It gets stuck after backing up third party applications and I get the error message - The device data could not be backed up, ensure that you can backup data on your device and try again.
I have done a factory reset and still same message. What is the problem? It won't run the update at all. Have backed up using blackberry protect as desktop software won't back up.
Any ideas?
thanks!

This could be caused by a third-party application. Have you tried to uninstall non critical "exotic" apps before launching the backup process?
Secondly, do you have enough space available on your computer hard disk?
The backup function works as expected on my Mac for 3 different BB devices.
Please don't forget to mark as "solved" if your question is replied and to "like" a useful reply to your post ;-)

Bold 9700 won't let me sync with Windows 7 computer using BlackBerry Desktop Software version 6

I just got a new computer with Windows 7. I installed version 6 of BlackBerry Desktop Software. It installed just fine. When I connect my Bold 9700 to it the software recognizes the phone and has the list of model, PIN, and phone number. It allows me to backup the device - but not sync it.
I went to configure my sync settings. It goes to the screen for me to set the sync options for calendar, memo pad, etc. I selected calendar. It asks me which application I'm using and I select Microsoft Outlook (I'm using Outlook 2010). I choose 2 way sync. So, up to this point it's working correctly. But, then when I hit "next" on this screen it gives me an error message - the operation terminated unexpectedly. I have no clue what's going on.

I have the same problem and have tried one way sync's, deleting and re-entering the calendar entries made around the time the problem started. If it is a corrupted entry, I can't find it.

Desktop Software won't run - so I can't transfer from my current Bold to my new Torch 9800

I currently have desktop software operating on Microsoft XP SP2 with a Blackberry Bold. The desktop software was loaded approx 18 months ago.
I have upgraded to a Torch 9800 and wish to transfer my existing info from my Bold onto it via the desktop software. I have attempted to download the latest desktop software but ultimately it ends in a message stating that the application requires XP SP3 to run.
Are there any solutions other than upgrading my OS? An earlier version of desktop software that will work with both XP SP2 and a Torch 9800 perhaps?
Cheers

Correct, the current Desktop Software does require WindowsXP, service pack 3.
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Error message trying to sync Bold 9700 with Desktop software 6.0

Hi all,
I received error message 0x80043ade when trying to sync my Bold 9700 with my Acer Aspire 6920, running Windows Vista and the latest Java 6.20.
Anybody out there had the same problem. The desktop software recognised my Blaxkberry and ran a data backup before I tried to run Intellisync.
Thanks,
David.

software version 5.01 uninstalled, synched OK, job sorted!

Cannot download Desktop Software for my BB Bold 9780 (while for older versions I can).

Dear respected community members, I have and still love my old BB Bold 9780, but alas do not have a desktop software for it, while for an older one the Curve 8520, I could completely download. Anyone of the respected community members, provide me with a way out ? So that I may download a desktop software manager for my BB BOLD 9780. Thank you very much indeed. Harro

Hi and Welcome to the Community!
The desktop software is the desktop software...it does not care the device model you have. Download it from the same location:http://us.blackberry.com/software/desktop.htmlGood luck!

Bold 9930 Desktop Software !!##@$%

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