Bonjour, j'ai chargé par erreur Photoshop Element pour Windows au lieu de Mac.

Comment procéder pour l'échange svp ?

Hi Serge, kindly contact our support team to swap the platform, for more details check: https://helpx-internal.corp.adobe.com/content/help/en/x-productkb/policy-pricing/platform- or-language-swaps.html
Contact support: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If you are still not able to chat, Kindly reply with the below mentioned information.
OS version:
Browser Version:
Let us know if there is anything else we can be of help to you.
Thanks,
Atul Saini

Similar Messages

  • Licence Photoshop Elements pour Windows au lieu de Mac

    Bonjour.
    A la fin de ma période d'essai de Photoshop Elements 13 pour MAC, j'ai payé la licence.
    J'ai bien reçu le mail de confirmation et le numéro de série.
    Mais au moment de l'activer je reçois le message "Ce numéro de série n'est pas valable pour Adobe Photoshop Elements 13".
    Et en relisant le mail je découvre que Adobe m'a fait acheter une licence... pour WINDOWS !
    Que puis-je faire ?

    Hi Serge, kindly contact our support team to swap the platform, for more details check: https://helpx-internal.corp.adobe.com/content/help/en/x-productkb/policy-pricing/platform- or-language-swaps.html
    Contact support: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
    If you are unable to use chat option kindly try below mentioned steps.
    Try different browser.
    Delete cookies and cache
    If you are still not able to chat, Kindly reply with the below mentioned information.
    OS version:
    Browser Version:
    Let us know if there is anything else we can be of help to you.
    Thanks,
    Atul Saini

  • I misordered Photoshop Elements for Windows but have a Mac. I have a refund order number with refund waiting for return. How do i return a download?

    How do I return a download? I've been waiting for instructions for over a week now. I mistakenly ordered  for Windows but I'm using a Mac.

    You don't have to return it, just go here
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  • Effacé des vidéos par erreur,quoi faire pour les récupérer?

    Effacés des vidéos par erreur quoi faire pour les récupérer?

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  • Installing Photoshop Elements in Windows 8

    I am tring to install Photoshop Elements in windows 8 & I get the message I need
    Internet Explorer 7 when I have Internet 10. How can I install my element program?

    use compatibility mode to install problematic older versions of software (adobe and non-adobe):  http://answers.microsoft.com/en-us/windows/forum/windows_8-winapps/installing-older-photos hop-elements/fd297cf9-f1c6-48d2-aa81-c339dc798e47?msgId=29934f75-800f-4344-8852-c87af58293 56

  • I have Photoshop Elements 12 for both PC and Mac (I use both). I have a new camera, Nikon D810. I downloaded the latest version of Camera Raw, 8.8. My D810 is listed as a supported camera model. However, when I try to open a raw photo in Photoshop Element

    I have Photoshop Elements 12 for both PC and Mac (I use both). I have a new camera, Nikon D810. I downloaded the latest version of Camera Raw, 8.8. My D810 is listed as a supported camera model. However, when I try to open a raw photo in Photoshop Elements, I keep getting the message "Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw. I have tried reinstalling Camera Raw many times, and have tried to open many different raw files in Elements, and still get the same error message. Please help.

    How did you try to install ACR 8.8.  The only way I know of that works with Elements is to use the Updates Choice on the Help menu.
    There are two charts supplied by Adobe that explain your RAW dilemma.  This one tells you what your camera needs:  http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html   This one tells you what version of software you need:  http://helpx.adobe.com/x-productkb/global/camera-raw-compatible-applications.html
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    To get to that level with Photoshop Elements, you will need to replace your Photoshop Elements 12 with version 13.   Adobe caps ACR updates on version 12 at 8.5.
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  • Asking for advice--for beginning (but artistic) photographer.  Recommend Lightroom 5 or Photoshop Elements 12 (Windows 7 OS)?

    Asking for advice--for beginning (but artistic) photographer. Recommend Lightroom 5 or Photoshop Elements 12 (Windows 7 OS)?

    MarwanSati your install log appears to be free of errors.  I would recommend you post your inquiry about accessing this feature within the Photoshop Elements forum.

  • I operate a windows 8,  62 bit computer.  I have ordered and downloaded the following product for AU$129 Adobe Photoshop Elements 13 (Windows,English) on the understanding that it would convert PD files to word.  It is not doing so. Is this a wrong order?

    I operate a windows 8,  62 bit computer.  I have ordered and downloaded the following product for AU$129 Adobe Photoshop Elements 13 (Windows,English) on the understanding that it would convert PD files to word.  It is not doing so. Is this a wrong order?

    if you're trying to convert pdf files to word files, you want acrobat pro or acrobat standard, Buying guide | Adobe Acrobat XI Standard
    http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Installing Photoshop Elements in Windows 7

    How do I install  Adobe Photoshop Elements in Windows 7 ?
    < thread title edited by forum host >

    Download Photoshop Elements trial from http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us
    Double click the exe to install the PSE11.

  • I just purchased a camera packaged with Adobe photoshop Elements 11. I have a mac book air- which does not have a cd drive. The package did not come with a code or anything that would provide me with another way to install photoshop that came with my came

    I just purchased a camera packaged with Adobe photoshop Elements 11. I have a mac book air- which does not have a cd drive. The package did not come with a code or anything that would provide me with another way to install photoshop that came with my camera. Is there any other way i can install this on my camera without using the provided cd or buying the software again?

    That doesn't help the user with the serial code though.
    There has to be some kind of code somewhere within the package. The disk itself does not contain one. You can look here for help with finding your serial number:
    Find your serial number quickly

  • How do I change platform for downloading and installing Photoshop Elements from Windows to Mac?

    How do I change platform for downloading and installing Photoshop Elements from Windows to Mac?

    As long as your license supports both platforms you should only have to download the Mac version and install/activate using your serial number.  If you need help finding a link to download the file, please indicate the PSE version you need.

  • How can I installed Photoshop elements in windows eight ?

    When I try to install Photoshop elements in a new computer with windows 8, I get an error message saying I need explore four or better.  I have explored 10 installed.

    I bought this program about eight years ago adobe photoshop elements is the only thing it says on the disk, I have lost the packaging and other information.  This program has worked great for me all these years without any difficulties on my old windows XP.  My old computer and gave out trash the motherboard.  Now I have windows8 and when I tried to install Photoshop on new computer it accepts the program until the end, when I get the message adobe Photoshop elements requires windows explorer 4 or better to install.  This computer came with explore 10.
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  • Download photoshop elements onto windows 8?

    Hi there, I just want to know can you download photoshop elements onto windows 8?

    Yes. Microsoft advises that version 8 of PSE will work with Windows 8. The best option is a new computer with W8 and then do a clean install of Elements. Some difficulties may arise if upgrading the operating system on top of existing software. In those circumstances make sure you have your original disks or your download package, in case a re-install is necessary.
    Microsoft Windows 8 compatibility.

  • Updates for raw files from Nikon D5000 on a photoshop elements 7 /windows 7 system

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    You download and installed the camera raw 5.6 plugin, by following install directions on the following page?
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  • Im trying to install Photoshop Elements premier 12 on my new Mac with the latest update and i keep getting the same failed to initialise message.

    Im trying to install Photoshop Elements premier 12 on my new Mac with the latest update and i keep getting the same failed to initialise message. I was able to register the key code at first but now im not able to either open the program or reinstall it.

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