Bonjour,problème installation itunes code erreur 2324, Bonjour,problème installation itunes code erreur 2324
Bonjour,
Problème installation itunes, code erreur 2324
Bonjour, Si CS6 a déjà été installé, s'agissait-il de la béta?
Il n'est pas possible d'obtenir 30 jours d'essai à chaque reinstallation, cela serait trop beau...
Sinon, je conseillerais d'utiliser le Creative Suite Cleaner: http://www.adobe.com/support/contact/cscleanertool.html
Similar Messages
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Bonjour, j'essaye d'installer i tunes mais le message d'erreur apparaît !:
"un problème s'est produit sur ce package windows installer. Un programme necessaire pour que cette installation puisse se terminer n'a pas pu être exécuté. Contacter votre servive support ou le distributeur package"
Pourriez vous m'aider? merciBonjour, j'essayerais d'utiliser le Adobe cleaner tool.
http://www.adobe.com/fr/support/contact/cscleanertool.html
ou de reinstaller le download assistant. (pour ajouter les fichiers manquants) -
bonjour , voila j'ai un énorme probleme , mon iPhone a un bug il reste allumer que quand je le branche et il reste juste sur le logos itunes avec le cable usb , je vais sur itune le réinsialiser et il me disent code erreure 21 , que doit-je faire ?
Bonjour du Canada!
Pour répondre à ta question concernant Balance, ton entreprise doit être parti d'une solution Entreprise pour activer cet service.
J'espère que ça t'aides.
(Excuse mon français, je suis Anglophone.)
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated. -
Je vient de télécharger iTunes64Setup.exe Et vers la fin de l'installation on me dit sa : " Windows installer a rencontré une erreur inattendue lors de l'installation de ce package. Le code d'erreur est 2324. "
I just downloaded iTunes64Setup.exe And towards the end of the installation I was told her: "Windows installation encountered an unexpected error installing this package. The error code is 2324."
HELP ME!!
AIDE-MOI !!Tu devrait essayer d'installer ton windows 7 via le bootcamp 5 (celui qui est avec Mavericks) mais a place de télécharger les Pilotes 5.0.5033 offert par Bootcamp télécharge Celui-ci , Par la suite décompresse le fichier sur une clef USB en ms-dos(fat) si c'est une clef de moins de 32Go sinon formate la en ExFat ! Sinon tu peux toujours Réessayer avec les Dernier Pilotes 5.0.5033, mais a place de lancer l'éxécutable installe les manuellement clique droit poste de travail et gérer, Dans le gestionnair de péripherique choisi des les updaters en choisissant le chemin (par example le pilote pour le bluetooth est très facile a trouver).
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With the latest update of iTunes the download quits and gives me and error code of 2324
With the latest update of iTunes the download quits and gives me and error code of 2324. what do I do now? As iTunes wont open up.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks. -
I have seen others post this same question but the answers provided does not resolve my problem. My iPad Air is running iOS 7.1.2. I have been using this same computer for three years. It has Windows 7 home premium, service pack 1, 64-bit Operating System, Intel 3.4GHZ computer and 16.0 GB . I used this same computer with my iPad2 for several years. I purchased an iPad Air a year ago. I never had a problem with either iPad using iTunes. About a week ago, my computer would no longer recognize the iPad Air. I thought it must be a driver problem or iTunes somehow became corrupted. I uninstalled all of the Apple products except for iCloud and deleted any Apple software left in my Program Files and Program Files (x86). I then downloaded from Apple, iTunes64Setup.exe which is a 110,833 KB program. I installed the program without a problem. It installed Bonjour, Apple Software Update, Apple Application Support and iTunes. These programs I had previously uninstalled. I then brought up iTunes. I now plugged in my iPad Air and a popup message appeared "This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes". OK, I did as instructed. I used the iTunes installer to remove iTunes then ran iTunes64Setup.exe. I brought up iTunes and got the same message. "This iPad cannot be used because the required software is nt installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes" In general, I have found the Apple software to be robust and reliable. This situation however is very disappointing. I am hoping that someone has an answer that I can use to resolve my problem.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.
tt2 -
I have a new iPod Touch 5th gen. My computer works on Windows 7. Latest ITunes gives me this message: "this ipod can't be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64 bit version of iTunes." I have already removed and reinstalled a couple of times--making sure to remove all the related applications as well--Bonjour, Apple Software update, Apple Application Support. Help!
(apologies for barging in, lllass.)
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/download.htm
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now? -
Re: I get an error message when I tried to install the lastest version of itunes. The error message is you have an older version of Bonjour and it cannot be updated. I went to control panel and repair the bonjour from programs but it won't let me undate it.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Restart the PC, and try another iTunes install. Does it go through properly this time? -
ITunes 10.4 Update: Bonjour Problems
(Just as an aside, I have never experienced problems of this manner, and installation of new updates was always simple & easy)
Whenever I attempt to update iTunes+Quicktime, I seem to encounter the same baffling problem: I am not able to provide a route to the Bonjour.msi file.
I have found the Bonjour.msi file, and have offered a correct route for it to the Apple Update Installer. It just rejects it again and again, either saying that the 'file could not be found' (even though the file is obviously there), or that the file ' is not a correct destination' to install Bonjour to. I feel that I have to gone to my limit in trying to find out what is wrong here, and subsequently am asking the community for assistance. With the iOS 5 update on the horizon, I need iTunes to be ready to accept it.
Any assistance is appreciated.Similar issue on Dell latitude, HP desktop works!
WinXP -
Can't install iTunes 10 due to Bonjour
I need help finding and deleting Bonjour from my desktop. I uninstalled iTunes 9. When I try to reinstall iTunes 10 I get an error message that says "The older version of Bonjour cannot be removed. Contact your technical support group". I have searched for Bonjour throughout my computer and deleted it every place I could including the REGEDIT. When I try to remove Bonjour from the list of programs through the Control Panel I get an error message that says "The feature you are trying to use is on a network resource that is not available". I can no longer use my iPod Touch because I can't install iTunes on my computer. This makes me very sad.
When I try to remove Bonjour from the list of programs through the Control Panel I get an error message that says "The feature you are trying to use is on a network resource that is not available".
These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any BonJour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
ITunes issue related to Bonjour
Has anyone come across this problem?
Went to open iTunes and received message that Bonjour could not be started and that I should reinstall iTunes, although iTunes still opened.
Deleted iTunes via Control Panel, downloaded latest version of iTunes, but when I try to load it I'm told the old version of Bonjour cannot be removed.
When I try to remove Bonjour via Control Panel it tells me the appropriate file can't be found.
So now I can't remove Bonjour and can't load iTunes!!
Have tried to find Bonjour in Program Files but not there.
Please help!!It sounds as though you need to clean up the bonjour installer files.
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program. The installer doesn't give any message to confirm the installation.
http://support.microsoft.com/kb/290301/
(To run the program – All Programs>>Windows Install)
Run the clean up utility and remove any entry you find fo Bonjour. If you do not see any, look out for blank entries or numeric entries that could be bonjour version numbers i.e 1.0x
Restart the computer and try installing reinstalling iTunes. -
bonjour, j ai acheté un cd et je l ai mis sur itunes , je voudrais pouvoir l'écouter sur mon iphone , merci de m'expliquer comment faire
Bonjour Laurent,
premièrement vous pouvez utiliser: http://helpx.adobe.com/fr/x-productkb/global/find-serial-number.html et éventuellement là
http://helpx.adobe.com/fr/x-productkb/global/find-serial-number.html#a dobeproductdownload
Aussi possible également de contacter Adobe à la page suivante:
http://helpx.adobe.com/fr/support.html > Aide de photoshop > Choisissez un sujet ... > ... (J'avais choisi Utilisation ...) > Je encore besoin d'aide ... > Chat
Veuillez utiliser le chat (si un agent est disponible), j'ai eu les meilleures expériences.
Peut-être que vous avez obtenu un "numéro de série" d'Amazon (ou similaire). Ce n'est pas un numéro de série, seul un code avec lequel vous pouvez demander un numéro de série à partir d'Adobe. Ici, vous devez passer par "Adobe Store", et recherchez le bouton "Serial Demande de numéro". Remplissez le formulaire et, après un certain temps, vous obtiendrez un numéro de série "réel".
Il pourrait être nécessaire d'activer/désactiver s'il vous plaît jeter un oeil là:
http://helpx.adobe.com/fr/x-productkb/policy-pricing/activation-deactivation-products.html
Hans-Günter
P.S.
Vous pouvez également utiliser le Forum Francophone: Forums en français -
Cannot update iTunes due to old Bonjour
I cannot update my iTunes.
When running the install, I fail to uninstall the old Bonjour(not Bonjour Printing), and the Bonjour version is 2.0.1.2.
I tried to uninstall it with the windows' uninstaller, and the uninstaller report that the pathway of the .msi is not availible, which is: C:\Users\ADMINI~1\AppData\Local\Temp\IXP310.TMP\ . I never touch these type of file, the folder or file really not there.
How can I uninstall the Bonjour, so I can get my iTunes update successfully?These sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any BonJour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
I inadvertantly removed Bonjour from my pc. Now I'm attempting to upgrade Itunes to 10.7 for my 4S iphone. Itunes will not upgrade because it can't find my original Bonjour. How can I reinstall my original Bonjour?
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
A la fin de la synchronisation de mon Ipad (version 4.3.1) avec Itunes version 10 je recois le message d'erreur "Itunes n'a pas pu synchroniser l'Ipad car une erreur s'est produite". Pourtant la synchronisation est correcte. Que faire?
Bonjour IKA 63
Concernant mon souci de sauvegarde, j'ai pris mon courrage à 2 mains et fait une réinitialisation. J'ai perdu quelques données, mais cela n'a pas été aussi catastrophique que je le pensai. Cela m'aura permis de faire un grand nettoyage !!!
Depuis cette opération, les sauvegardes fonctionnent sans souci.
Je ne sais pas ce qui est arrivée ??? et ne le saurai sans doute jamais, c'est bien dommage !!!
Je suis aussi passée à ios6 et je n'ai pas de souci à signaler, ni côté boite mail ni autre, pour le moment tout fonctionne comme avant.
Désolée de ne pouvoir répondre plus précisément, bon courrage !!!
Annick
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