Bonjour Update For iTunes/Apple TV Connection Reliability
Check Software Update
intrutina wrote:
It hasn't fixed every issue fully yet. The issue I have is that if my iMac goes to sleep for more than a couple of minutes, it won't be able to communicate with the tv when it comes back up. It then gives the port 3389 error. Before the update, I needed a reboot to get it to communicate again, now apparently I only need to restart iTunes, which is slightly better. It might even fix itself if I wait long enough, I haven't tried that yet.
Just to rule out the obvious, have you actually done a restart of both the iMac and the Apple TV since the update? I know the software update didn't necessarily require it, but maybe the Apple TV needs to establish a fresh connection to the iMac for the Bonjour changes to fully propagate through?
Similar Messages
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I have windows 7 and I have been trying to install the newest update for itunes and quicktime but I keep receiving the same Bonjour error. I even tried to do it manually and no luck. I also tried to unistall bonjour but it would not even allow me to unistall it either. No matter what I do I get the same error listed below:
The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.
I would greatly appreciate any help because this appears whether i am trying to install the updates or remove bonjour to reinstall. I am stuck.
Thank You in advance!!!The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on 25 June 2010. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
i have a laptop mac 3 years old i did not pay the extend warranty plan, so know i can't update the iPhone 5 because thai do not accepted a update for iTunes the new version what i have to do call to apple or make repair
You need to be running Mac OS X 10.6.8 or newer to sync the iPhone 5; this may require buying a Mac OS X 10.6 DVD from the online Apple Store. OS upgrades aren't covered by the warranty.
(77198) -
Trying to install the latest update for itunes...error received "service apple mobile device failed to start. verify thay you have sufficient priveleges to start system services"...? I have uninstalled and tried to reinstall???
Hello Kimberly0914,
It sounds like you have tried to launch iTunes after a recent update due to this error message, and you cannot install iTunes after uninstalling. I recommend the troubleshooting from the following article to help you named:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Then download and install iTunes with this link:
http://www.apple.com/itunes/download/
Thank you for using Apple Support Communities.
Cheers,
Sterling -
My daughter had an update for itunes which she did. She said that there was also an update for ipod but it had told her it failed. However, now when she connects USB cord it tells her she must restore. I am assuming that it updated to IOS 6. Is she going to lose everything on the device if she goes ahead and restores it? She does not have anything backuped in the cloud as she was not aware that this update would cause this issue.
If her iPod was backed up, she will lose the data on the iPod, but it could be restored from the backup.
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I just did the update for my apple TV and it got halfway through the update the TV screen showed a itunes logo and a plug in cord and wouldnt respond. I unplugged it and plugged it into my computer to try and restore it and now I can get audio but no vide
DFU mode? How do I do that? So far the only thing I can do is hold down both buttons to power it on and nothing is on the screen and it wont reconize on my computer....
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Apple software update for itunes version 11.0.1 will not update
apple software update for itunes version 11.0.1 will not update says invalid signature and will not be installed? how do i fix this?
apple software update for itunes version 11.0.1 will not update says invalid signature and will not be installed? how do i fix this?
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I keep getting the following message after attempting to download and install the latest update for iTunes: missing MSVCR80.dll. error 7 (windows error 126). Anyone else having this issue? How do I get iTunes back in working order?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I download latest updates for itunes and my iphone, when it comes to installing, it successfully downloads, but then i get a message for iphone software error=1403 file corrupted, and for itunes it downloads, then when i try to install it a message says unable to install software, file maybe corrupted!!
The iTunes update must be downloaded and installed before you try and use it to update the iPhone OS
Download iTunes 10.2.2 from here: http://support.apple.com/kb/DL1103
When it completes it will auto mount the disc image and show you the package installer, don't try and do anything with the file until it gets to this stage.
Once that's installed reboot the Mac, run iTunes, connect your iPhone and let it sync, then hit the update button and let it complete that step by itself (which will require a restart of the iPhone) -
Just yesterday I downloaded the newest update for iTunes, a few days before doing this I purchased music, but after doing the update my songs will not play. It shows a message that says this file cannot be located, what can I do to find the location?
The path C:\users\owner\appdata\local\apple\apple software update\bonjour64.msi cannot be found. verify that you have access to this location and try again or try to find the installation package "bonjour64.msi" in a folder from which you can install the product bonjour.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on 25 June 2010. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time? -
Update for iTunes version 11.1.4.62
Once again tried to install new update for iTunes and once again the version would not install. Had an error code of MSVCR80.dll is missing. Another error that stated there was a corrupted file. Doesn't Apple test their updates? Third time this has happened. Usually I can go back to an older version. For some reason after attempting a manual installation, no older version exists and I am wary that uninstalling and reinstalling iTunes will not erase my library. Any suggestions? Thanks.
Rip it up and start again. See Troubleshooting issues with iTunes for Windows updates.
tt2 -
I accepted a recent update for iTunes and now my version of Spin Doctor can't communicate with iTunes, specifically, I can't get music files to go over to iTunes. Spin Doctor gives me a message indicating that iTunes isn't working properly.
I am using iTunes 9.1.1(12) and Spin Doctor 3.1.1.304t. I have investigated upgrading the Spin Doctor but I think too much time has passed and the version available are too far advanced.
Any ideas? Can I undo the iTunes upgrade? Is there a website that I can go to to get the upgrade for my Spin Doctor?
Thanks.
MaryIf your iMac is an Intel CPU model, you can upgrade the OS to OS X 10.6 Snow Leopard.
Then use software update to update 10.6 Snow Leopard to OS X 10,6.8.
Then you can run the latest iTunes to sync your iPad running iOS 6
You can purchase OS X 10.6 Snow Leopard by calling Apple at 1-800-MYAPPLE. Ask for retail software sales and purchase a copy of 10.6 for $19.99 plus shipping. -
Every time I try to install an update for iTunes 11.0.2, I get an error message 103. Has anyone else had this problem and found a way to fix this?
I did it the .dmg way alone and has problems with itunes crashing. This is a better way to ensure that there is not anything left behind to cause issues.
You need to backup your computer then uninstall I-tunes and reinstall itunes.
Delete iTunes
Deleting iTunes is not recommended unless you know what you’re doing.
Launch Terminal from the UTILITIES within Applications
Type the following commands:
cd /Applications/
This brings you into the Applications directory, the next command deletes iTunes itself:
sudo rm -rf iTunes.app/
Enter the Administrator password to confirm
There is no warning or confirmation other than entering the admin password, iTunes will immediately be deleted, effectively uninstalling it from the Mac.
Deleting the iTunes application will NOT delete the ITUNES or music, and any purchases bought through iTunes will still remain tied to the Apple ID used to originally buy them.
You can download the newest version from Apple, and running their installer will bring iTunes back to life on your computer.
http://www.apple.com/itunes/download/ -
I just got an iPod shuffle yesterday and I have downloaded the latest update for iTunes (10.7) and when I plugin it in it says that I have not got the correct software for the iPod
What is the exact error message you are receiving? Have you checked to make sure the connections on each end of the USB cable are nice and snug?
B-rock -
What is the latest update available for Mac OSX 10.5.8 that will allow me to get the latest update for iTunes. I really need to update my iPhone and CAN'T!! GRRRR!!!
Minimally you need Snow Leopard or greater:
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard — Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s iCloud services; fees and
terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion — System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table — RoaringApps.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.
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