Bonus software computer download

I am a new palm user with ATT.  I have registered my phone with palm.  I am trying to download the bonus software to my home computer but the sn I am entering comes back saying an invalid number.  I am using all caps since it is case sensitive. I even tried my wifes phone with the same result.  Any help would be great.  Thanks.
Post relates to: Centro (AT&T)

I suggest to take this up with ATT.
That bonus software is licensed so it can not be offered for free just like that.
Post relates to: Treo 680 (Unlocked GSM)

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