Book displayed properly in Book Proofer but not on iTunes

Last month, I successfully delivered book content onto the iTunes book store.
I created the book in Pages and exported it as an ePub. Before delivering the content, I did as suggested in the Publisher's Guide and checked the book's formatting using Book Proofer. The content appeared exactly as it should, so I delivered it to iTunes and it is now available for sale.
I purchased the book and the formatting is a mess -- nothing at all like it was designed or how it appeared when I checked it using Book Proofer.
The book is called: The Fridge Whisperer 50 Fast & Fabulous Family Faves
Has this happened to anyone else? Is there any way for me to fix it?
Any suggestions would be appreciated.

I suggest you ask in some different forums and provide the title and details of what has gone wrong.
https://discussions.apple.com/community/iwork/pages
https://discussions.apple.com/community/books/creating_epubs

Similar Messages

  • My book looks good in Book Proofer but not on iTunes

    Last month, I successfully delivered book content onto the iTunes book store.
    Before loading the content, I did as suggested in the Publisher's Guide and checked the book's formatting using Book Proofer. The content appeared exactly as it should, so I delivered it to iTunes and it is now available for sale.
    I purchased the book and the formatting is a mess -- nothing at all like it was designed or how it appeared when I checked it using Book Proofer.
    Has this happened to anyone else? Is there any way for me to fix it?
    Any suggestions would be appreciated.
    Thanks,

    I suggest you ask in some different forums and provide the title and details of what has gone wrong.
    https://discussions.apple.com/community/iwork/pages
    https://discussions.apple.com/community/books/creating_epubs

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    EtreCheck version: 2.1.8 (121)
    Report generated March 28, 2015 12:02:27 PM HST
    Download EtreCheck from http://etresoft.com/etrecheck
    Click the [Click for support] links for help with non-Apple products.
    Click the [Click for details] links for more information about that line.
    Hardware Information: ℹ️
        MacBook Pro (13-inch, Late 2011) (Technical Specifications)
        MacBook Pro - model: MacBookPro8,1
        1 2.4 GHz Intel Core i5 CPU: 2-core
        4 GB RAM
            BANK 0/DIMM0
                2 GB DDR3 1333 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1333 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
        Battery Health: Normal - Cycle count 640
    Video Information: ℹ️
        Intel HD Graphics 3000 - VRAM: 384 MB
            Color LCD 1280 x 800
    System Software: ℹ️
        Mac OS X 10.7.5 (11G63) - Time since boot: 24 days 0:56:6
    Disk Information: ℹ️
        ST9500325ASG disk0 : (500.11 GB)
            disk0s1 (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) / : 499.25 GB (422.45 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
        Apple Inc. Apple Internal Keyboard / Trackpad
        Apple Inc. BRCM2070 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple Inc. FaceTime HD Camera (Built-in)
        Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
        Apple, Inc. MacBook Pro
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        [running]    com.Affinegy.InstaLANa.plist [Click for support]
        [loaded]    com.google.keystone.agent.plist [Click for support]
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist [Click for support]
        [unknown]    com.Affinegy.InstaLANd.plist [Click for support]
        [loaded]    com.google.keystone.daemon.plist [Click for support]
        [loaded]    com.microsoft.office.licensing.helper.plist [Click for support]
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        [loaded]    com.adobe.ARM.[...].plist [Click for support]
        [failed]    com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist [Click for details]
        [running]    com.spotify.webhelper.plist [Click for support]
    User Login Items: ℹ️
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        GrowlHelperApp    Application  (/Library/PreferencePanes/Growl.prefPane/Contents/Resources/GrowlHelperApp.app)
        Belkin Router Monitor    Application  (/Applications/Belkin/Belkin Router Monitor.app)
        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)
        Dropbox    Application  (/Applications/Dropbox.app)
        Spotify    Application  (/Applications/Spotify.app)
    Internet Plug-ins: ℹ️
        FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
        QuickTime Plugin: Version: 7.7.1
        AdobePDFViewerNPAPI: Version: 10.1.3 [Click for support]
        AdobePDFViewer: Version: 10.1.3 [Click for support]
        Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
        OfficeLiveBrowserPlugin: Version: 12.3.5 [Click for support]
        SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Click for support]
        Silverlight: Version: 5.1.30514.0 - SDK 10.6 [Click for support]
        DirectorShockwave: Version: 12.1.3r153 - SDK 10.6 [Click for support]
        JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Check version
    3rd Party Preference Panes: ℹ️
        Flash Player  [Click for support]
        Growl  [Click for support]
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
            22%    iTunes
             5%    ReportCrash
             2%    WindowServer
             1%    Microsoft PowerPoint
             1%    Google Chrome
    Top Processes by Memory: ℹ️
        241 MB    Google Chrome
        137 MB    Google Chrome Helper
        107 MB    Microsoft PowerPoint
        103 MB    Dropbox
        94 MB    mds
    Virtual Memory Information: ℹ️
        440 MB    Free RAM
        2.27 GB    Active RAM
        536 MB    Inactive RAM
        1.05 GB    Wired RAM
        8.03 GB    Page-ins
        908 MB    Page-outs
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        Mar 28, 2015, 12:01:57 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120157_[redacted].crash
        Mar 28, 2015, 12:01:36 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120136_[redacted].crash
        Mar 28, 2015, 12:01:36 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120136_[redacted].crash
        Mar 28, 2015, 12:01:25 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120125_[redacted].crash
        Mar 28, 2015, 12:01:14 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120114_[redacted].crash
        Mar 28, 2015, 12:01:14 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120114_[redacted].crash
        Mar 28, 2015, 12:00:31 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120031_[redacted].crash
        Mar 28, 2015, 12:00:20 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120020_[redacted].crash
        Mar 28, 2015, 12:00:20 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120020_[redacted].crash
        Mar 28, 2015, 12:00:10 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120010_[redacted].crash
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        Mar 28, 2015, 11:59:09 AM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-115909_[redacted].crash
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        Mar 28, 2015, 12:01:45 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120145_[redacted].crash
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        Mar 28, 2015, 12:00:54 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120054_[redacted].crash
        Mar 28, 2015, 12:00:54 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120054_[redacted].crash
        Mar 28, 2015, 12:00:42 PM    /Library/Logs/DiagnosticReports/Belkin Router Monitor & Setup_2015-03-28-120042_[redacted].crash
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        Mar 28, 2015, 12:02:06 PM    /Library/Logs/CrashReporter/Belkin Router Monitor & Setup_2015-03-28-120206_[redacted].crash
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    Update your Belkin router software along with Affinegy software.

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    Description:    DW1525 (802.11n) WLAN PCIe Card
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    [SERVICE: 0x878,10:16:02 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x878,10:16:02 INFO] [First Connect] Creating connect event for device 1
    [SERVICE: 0x878,10:16:02 INFO] [1] set waiting to mount = 1
    [SERVICE: 0x878,10:16:02 INFO] [1] input #3 from src #0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x86C,10:16:02 INFO] [1] input #3
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\G:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x1 partition 0x2
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\F:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x2 drive 0x0 partition 0xffffffff
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\E:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x1 partition 0x1
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x86C,10:16:02 INFO] [MACHINE 1 INPUT #3] - (HDW) Interface Arrival
    [SERVICE: 0x86C,10:16:02 INFO] [1] progress state is 2, Waiting to mount = 1
    [SERVICE: 0x86C,10:16:02 INFO] [1] progress is now 2
    [SERVICE: 0x86C,10:16:02 INFO] [1] progress is now 2
    [SERVICE: 0x86C,10:16:02 INFO] [MACHINE 1 TRANSITION] - {Unknown} ==> {Connected}
    [SERVICE: 0x86C,10:16:02 INFO] [MACHINE 1 ACTIONS] - {Connected}
    [SERVICE: 0x86C,10:16:02 INFO] [1] SCSI Inquiry attempt #0
    [SERVICE: 0x86C,10:16:02 INFO] VendorId: Apple
    [SERVICE: 0x86C,10:16:02 INFO] ProductId: iPod
    [SERVICE: 0x86C,10:16:02 INFO] revision: 1.62
    [SERVICE: 0x86C,10:16:02 INFO] vendor bytes:
    [SERVICE: 0x86C,10:16:02 INFO] 02 01 00 00 00 00 00 00 00 0C 00 06 92 00 00 00 00 00 00 00
    [SERVICE: 0x86C,10:16:02 INFO] [1] firmware version: 1.62 (0x13E)
    [SERVICE: 0x86C,10:16:02 INFO] [1] Power State: Powered
    [SERVICE: 0x86C,10:16:02 INFO] [1] Checkpoint attempt #0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\D:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x0 partition 0x3
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x86C,10:16:02 ERROR] Did not find first letter of stage
    [SERVICE: 0x86C,10:16:02 INFO] got HotPlugState 0
    [SERVICE: 0x86C,10:16:02 INFO] [1] serial number 000A270018314842
    [SERVICE: 0x86C,10:16:02 INFO] [1] *** CONNECTED - Sending event out, device session 0.
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED VOLUME ARRIVAL] generating volume mount for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] [VolumeArrive] mask = 0x1FC
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\I:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x87C,10:16:02 INFO] iTunes device #2 found with drive letter I, mask 0x100
    [SERVICE: 0x87C,10:16:02 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x87C,10:16:02 INFO] [1] input #4 from src #0
    [SERVICE: 0x870,10:16:02 INFO] [1] input #4
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\H:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x1 partition 0x3
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:02 INFO] looking up device # for \\.\G:
    [SERVICE: 0x87C,10:16:02 INFO] type 0x7 drive 0x1 partition 0x2
    [SERVICE: 0x87C,10:16:02 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\.\F:
    [SERVICE: 0x87C,10:16:03 INFO] type 0x2 drive 0x0 partition 0xffffffff
    [SERVICE: 0x87C,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x870,10:16:03 INFO] [MACHINE 1 INPUT #4] - (HDW) Volume Mount
    [SERVICE: 0x870,10:16:03 INFO] [MACHINE 1 TRANSITION] - {Connected} ==> {Mounted}
    [SERVICE: 0xD40,10:16:03 INFO] <0x4> Got Serial #
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\.\E:
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x1 partition 0x1
    [SERVICE: 0x87C,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x870,10:16:03 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x870,10:16:03 INFO] [MACHINE 1 ACTIONS] - {Mounted}
    [SERVICE: 0x870,10:16:03 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x870,10:16:03 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0xF74,10:16:03 INFO] [1] Progress state is 2, Waiting to disconnect = 0
    [SERVICE: 0xAD8,10:16:03 INFO] Mounted
    [SERVICE: 0xAD8,10:16:03 INFO] [1] already mounted!
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\.\D:
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x0 partition 0x3
    [SERVICE: 0x87C,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x870,10:16:03 ERROR] Did not find first letter of stage
    [SERVICE: 0x870,10:16:03 INFO] got HotPlugState 0
    [SERVICE: 0x870,10:16:03 INFO] [1] OS says filesystem is FAT32
    [SERVICE: 0x870,10:16:03 INFO] File does not exist!
    [SERVICE: 0x870,10:16:03 INFO] [1] iTunes Preference file does not exist!
    [SERVICE: 0x870,10:16:03 INFO] [1] ===== iPod Nano =====
    [SERVICE: 0x870,10:16:03 INFO] [1] progress state is 2, Waiting to mount = 0
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x87C,10:16:03 INFO] [VolumeArrive] mask = 0x100
    [SERVICE: 0x87C,10:16:03 INFO] looking up device # for \\.\I:
    [SERVICE: 0x87C,10:16:03 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x87C,10:16:03 INFO] iTunes device #2 found with drive letter I, mask 0x100
    [SERVICE: 0x87C,10:16:03 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x87C,10:16:03 INFO] [1] input #5 from src #0
    [SERVICE: 0x878,10:16:03 INFO] [First Connect] Creating mount event for device 1
    [SERVICE: 0x878,10:16:03 INFO] [VolumeArrive] mask = 0x1FC
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\I:
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x1
    [SERVICE: 0x878,10:16:03 INFO] iTunes device #2 found with drive letter I, mask 0x100
    [SERVICE: 0x870,10:16:03 INFO] 10:16:3, year 2006, day of yr. 348, GMT offset 0 isDST 0
    [SERVICE: 0x878,10:16:03 INFO] [1] set waiting to mount = 0
    [SERVICE: 0x878,10:16:03 INFO] [1] input #6 from src #0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\H:
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x1 partition 0x3
    [SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x870,10:16:03 INFO] [1] progress is now 0
    [SERVICE: 0x87C,10:16:03 INFO] [DevNodesChanged]
    [SERVICE: 0x87C,10:16:03 INFO] [1] input #7 from src #0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\G:
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x1 partition 0x2
    [SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\F:
    [SERVICE: 0x878,10:16:03 INFO] type 0x2 drive 0x0 partition 0xffffffff
    [SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\E:
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x1 partition 0x1
    [SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 1
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x878,10:16:03 INFO] looking up device # for \\.\D:
    [SERVICE: 0x878,10:16:03 INFO] type 0x7 drive 0x0 partition 0x3
    [SERVICE: 0x878,10:16:03 INFO] [SIMULATED INTERFACE ARRIVAL] generating connect event for device 0
    [SERVICE: 0x878,10:16:04 INFO] looking up device # for \\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
    [SERVICE: 0x878,10:16:04 INFO] type 0x7 drive 0x2 partition 0x0
    [SERVICE: 0x870,10:16:05 INFO] [1] *** MOUNTED - Sending event out, device session 0.
    [SERVICE: 0x870,10:16:05 INFO] [1] Auto-launch iTunes ENABLED
    [SERVICE: 0x870,10:16:05 INFO] iTunes located at 'C:\Program Files\iTunes\iTunes.exe'
    [SERVICE: 0xAD8,10:16:05 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0x870,10:16:05 INFO] [1] input #5
    [SERVICE: 0x86C,10:16:05 INFO] [1] input #6
    [SERVICE: 0x874,10:16:05 INFO] [1] input #7
    [SERVICE: 0x870,10:16:05 INFO] [MACHINE 1 INPUT #5] - (HDW) Volume Mount
    [SERVICE: 0x870,10:16:05 INFO] ** CItunesDevice::HandleHardwareInput()
    [SERVICE: 0x86C,10:16:05 INFO] [MACHINE 1 INPUT #6] - (HDW) Volume Mount
    [SERVICE: 0x86C,10:16:05 INFO] ** CItunesDevice::HandleHardwareInput()
    [SERVICE: 0x874,10:16:05 INFO] [MACHINE 1 INPUT #7] - (HDW) CheckDevNode
    [SERVICE: 0x874,10:16:05 INFO] Connection Detection Status - 0x180600A, device '\\?\usbstor#disk&venapple&prod_ipod&rev1.62#000a270018314842&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}'
    [SERVICE: 0x844,10:16:05 INFO] iTunes already running in current session.
    [SERVICE: 0xD40,10:16:05 INFO] <0x4> GetFormatType() returned unknown format 0
    [SERVICE: 0xF74,10:16:05 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xF74,10:16:05 INFO] Mounted
    [SERVICE: 0xF74,10:16:05 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xF74,10:16:05 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x858,10:16:05 INFO] <0x4> COM request for device 1 drive letter - I
    [SERVICE: 0xF74,10:16:05 INFO] Mounted
    [SERVICE: 0xF74,10:16:05 INFO] Device 0 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xF74,10:16:05 INFO] Device 0 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0xF74,10:16:05 INFO] File does not exist!
    [SERVICE: 0xF74,10:16:05 INFO] [1] CreateFileW error 0x3
    [SERVICE: 0xF74,10:16:05 INFO] [1] WriteNewPrefs FAILED!
    [SERVICE: 0xF74,10:16:05 INFO] [1] ReadDevicePreferences() failed!
    [SERVICE: 0x858,10:56:59 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0x858,10:56:59 INFO] Mounted
    [SERVICE: 0x858,10:56:59 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x858,10:56:59 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0xCFC,10:56:59 INFO] Mounted
    [SERVICE: 0xCFC,10:56:59 INFO] [1] already mounted!
    [SERVICE: 0xCFC,10:56:59 INFO] [1] progress state is 0, Waiting to mount = 0
    [SERVICE: 0x858,10:56:59 INFO] Mounted
    [SERVICE: 0x858,10:56:59 INFO] Device 0 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0x858,10:56:59 INFO] Device 0 not in intermediate state. It appears to be truly mounted.
    [SERVICE: 0x858,10:56:59 INFO] File does not exist!
    [SERVICE: 0x858,10:56:59 INFO] [1] CreateFileW error 0x3
    [SERVICE: 0x858,10:56:59 INFO] [1] WriteNewPrefs FAILED!
    [SERVICE: 0x858,10:56:59 INFO] [1] ReadDevicePreferences() failed!
    [SERVICE: 0xD68,10:56:59 INFO] [1] Progress state is 0, Waiting to disconnect = 0
    [SERVICE: 0xD68,10:56:59 INFO] Mounted
    [SERVICE: 0xD68,10:56:59 INFO] Device 1 is FAT32 and appears mounted, checking intermediate state...
    [SERVICE: 0xD68,10:56:59 INFO] Device 1 not in intermediate state. It appears to be truly mounted.
    I think a more comprehensive format might solve the problem. Anyone with any ideas.

    see if this helps
    http://docs.info.apple.com/article.html?artnum=93716

  • My iPhone is recogized by Windows but not by iTunes

    My iPhone is recogized by Windows but not by iTunes. I have reinstalled iTunes, restarted my machine and turned the phone off and on. Nothing seems to help. The phone still connects properly to my old machine.

    See if anything here helps: iPod shows up in Windows but not in iTunes

  • 2. gen iPod nano sometimes shows up in Finder, but not in iTunes

    Hi!
    My brand new 8GB iPod nano that I got for christmas sometimes seems to have problems connecting to iTunes. Every now and then (perhaps 1/4 of the time?) it will show up in Finder, but not in iTunes (I haven't enabled "disk mode" yet, so when it shows up in iTunes, it is not visible in Finder). Also, on one or two occasions, it showed up in iTunes, but wasn't recognized.
    Whenever this happens, I just eject the iPod from Finder and disconnect it, and on the second try (on one occasion - third try) it will show up in Finder.
    What could this be? Bad connectors/cable - or iTunes just not very reliable?
    MBP 15" C2D 15" 2.33/2/160 - MB (white) 2/2/120 - PBG4 12" 1.33/1.25/60   Mac OS X (10.4.8)  

    These problems return every now and then.
    In addition, if the iPod is connected, is shown in iTunes and has already synced properly, it will sometimes reset if I try an additional manual sync from the File menu. It's a rather benign error, since it will connect and sync as soon as the iPod has restarted.
    I also had one freeze of the iPod while playing.
    This is my first iPod, and I'm used to computers that run for months or years without a reboot. Is it just normal for an iPod to freeze/reset every now and then? My Nokia phone does it too, but then I expect more from Apple...

  • Bug/Solution: iPod seen by Windows but not by iTunes

    (apologies if this has already been reported)
    So I had the problem where iPod would show up in Windows as a drive letter, but iTunes wouldn't see it at all. I had followed all the instructions in this article to no avail:
    http://docs.info.apple.com/article.html?artnum=93716
    And then I tried something which ended up working. This may be somewhat of an edge case scenario, but it's possible others may hit it:
    My OS is installed on the D: drive, instead of normally on C:. Also, there was nothing assigned to C:. So when the iPod was plugged in, Windows gave it C:. As I said, iTunes would not recognize the device at all.
    On a whim, I reassigned some other USB device to C: so that the iPod would be forced to a different drive letter (I think it was G). Lo and behold, iTunes recognized the iPod just fine.
    I didn't do any other testing on it, but it seems if iPod's drive letter < OS letter, iTunes won't see it(?)
    Anyway, hope this helps someone else.<br>
    30gb   Windows XP  

    Thanks a lot, I must have spent close to 15 hours trying to figure out why my ipod didn't work with my re-installed windows. It turned out my windows was on drive H:, and the ipod was being mounted to drive C:. I switched the ipod to drive I:, and it finally worked! The following instructions may help if your computer sees your ipod in windows explorer (My computer) but not in iTunes, and the ipod is mounted on a drive letter lower than the operating system.
    To switch your Ipod to a different drive letter:
    1. Connect your ipod to the desired usb 2.0 port.
    2. Go to the start menu and click "Control Panel".
    3. If you are in "Category view" (check the upper left where it says "Switch to classic view") switch to classic view.
    4. Double-Click "administrative tools".
    5. Double-Click "computer management".
    6. Under "storage" on the left, click "Disk Management", and wait for it to connect to the logical disk managament service.
    7. Your Ipod should show up in "volume" column; RIGHT click on it and select "Change Drive Letter and Paths..." from the pop-up menu.
    8. Click on the "Change..." button.
    9. Select a different drive letter from the pull down menu. (Pick a drive letter higher than the one your operating system .ie Windows XP.. is installed on. For example if Windows is on drive D:, then pick a drive letter E: or higher.)
    10. Click "Ok"
    11. Click "Yes"
    12. Restart the computer, and see if your Ipod will connect to iTunes!
    Dell Dimension 8200 Windows XP Pro

  • IPOD Nano appears in Windows XP Pro, but not in iTunes even 7.1.1

    Dear Experts
    I have 1 GB iPOD nano. In my computer it is identifying in My Computer. But, not in iTunes.
    But, if I put the iPod in Disk Mode, then it is being identified both in My Computer as well as in iTunes also. Then, If I sinc OR manually drag music from PC to iPod in iTunes, it is happening. But after ejecting the iPod from iTunes. The iPod go on blinking mode only.
    (Off and On). How to take it out from Blinking mode to normal I am not able to know.
    Then in that stage If I reconnect it to PC, it is appearing in Disk mode in iTunes. Then to get it normal mode I need to restore it in iTunes. Then only it is comming to normal ipod activity after rmoving it from PC. But after restore there is no music na.
    Software also updated from 1.1 to 1.3 through iTunes in Disk mode. I have downloaded lates iTunes 7.1.1 also from net.
    Please guide me to solve my proble. I found so many people like me who purchased iPod of Apple suffering like this. Why Apple put this much tipical process for their product ?
    Thanks in advance.
    PS Prasad
    P-IV   Windows XP Pro   512 MB RAM

    I installed iTunes on a computer that has never had it on it before and it still will not pick up my ipod, yet windows shows it as well as the updater...I have ruled out iTunes and the cord, I believe something is wrong with the iPod itself....any suggestions? I have restored it and formated it, not sure what else I can do

  • My ipod will connect to my computer but not to itunes

    i have recently changed my ipod touch 4generation screen. i ahve done this multiple time without a problem and this time was the best ive done. when i plug in my ipod, it shows up in "my computer" but not in Itunes. if the ipod shows on my computer, its not the cord. i tried multiple hard shut downs and they did nothing. i have completely reset the ipod to defualt settings from the general setting in the device twice saving my info in drop box and icloud as back ups but that also did nothing. the ipod works perfectly fine by itself however the camera wont load. also, when i plug the device into my windows computer, even though there are pic and videos; my computer says there arent any. someone please help!!!!!

    Go through the troubleshooting steps here:
    iOS device not recognized in iTunes for Mac or
    iOS device not recognized in iTunes for Windows

  • My ipod shows up on my desktop, but not in itunes 7.

    Let me start out by saying I've never had any itunes + ipod probems before. Everything has run smoothly up until now.
    Last week I upgraded my OS to 10.4.7 because I had been running on 10.2.8 since 2001 and itunes wouldn't let me download albums containing music videos. So I decided it was time for the upgrade. I also upgraded to itunes 7 and had been previously using itunes 6. This is when the problems started. Now whenever I plug my ipod into my computer with my firewire cord, my ipod shows up on my desktop, but not in itunes and I am completely clueless on what to do. No error messages pop up or anything. My ipod charges and that's about it. I tried doing the 5 R's, but none of that helps. I have a feeling it's itunes's problem and not my ipod's. I was thinking that maybe if I uninstall itunes 7 and re-install 6, everyting would work again; but I don't know how to uninstall itunes and I don't want to risk losing my library. I'd just like for itunes 7 to recognise my ipod and update it. Can anyone help me?

    My iPod is a click wheel...I think that's fifth generation?
    I've always used my firewire cable to update my iPod. I've tried using USB in the past but for some reason it always says that my iPod has low battery and won't let me update it, so I just use firewire. Can I not use firewire with itunes 7?
    I'll try using the USB again. It's laying around here somewhere. Just gotta find it.

  • My iPod Classic is seen by Windows but not by iTunes.  I have reset it, gone to disk mode and it won't show up in iTunes.  There appears to be music on it in a file called MUSICSAVE.  How can I get this to work with iTunes again?

    My iPod Classic is seen by Windows but not by iTunes.  I have reset it, gone to disk mode and it won't show up in iTunes.  There appears to be music on it in a file called MUSICSAVE.  How can I get this to work with iTunes again?

    1. Update iTunes to the latest version. Plug in your iPod. If iTunes still can't recognize it, then in iTunes in the top left corner click help> run diagnostics. On the box that comes up, check the last two things. Click next and it should identify your iPod.
    2. Click on your windows start menu. Type in "services". Click on it and when it pops up, on the bottom of it click on "standard". Now Scroll down to find "Apple Mobile Device" Right click it when you see it and click on "Start". When it has started, close iTunes and replug in your iPod and it should show up.
    3. Check the USB cable
    4 Verify that Apple Mobile Device Support is installed
    5. Restart the Apple Mobile Device Service and verify that the Apple Mobile Device USB Driver is installed.
    6. If you just want to add some photos, songs and movies from computer to your devices, you can use an iTunes alternative to do the job
    7. Check for third-party software conflicts.
    <Link Edited By Host>

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    my iPod nano g7 isn't showing up on iTunes although i plug it in. it shows on the computer but not on iTunes. also it won't sync , accept new songs and doesn't  put on podcasts. it is new, i got it for christmas. PLEASE HELP

    Hi avmary11,
    If your are having issues with your iPod not being recognized by iTunes (but it is being recognized by the computer), you may find the following article helpful:
    iPod: Appears in Windows but not in iTunes
    http://support.apple.com/kb/ts1363
    Regards,
    - Brenden

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