Book from iTunes has a format issue
I purchased a book in iTunes earlier today. When I opened it, there were missing letters and typos everywhere. Additionally, the table of contents and several other places seem to have a format issue. For instance, most of the chapter names should be aligned on the left and the pages they start on to the right. It is all over the place. Some in the middle, some on the left, and some on the right. An example of missing letters (Tis instead of This). There are a lot of missing letters. An example of other typos are there are letters in the middle of words that are capitalized.
I've already deleted the book and downloaded it again. Where should I go from here?
I should mention that this is on an original iPad.
I too am having the issues Ip1979 is having! Could you be more specific (helpful) as to where we might find information that addresses this problem. I have looked in support and I cant see anything that specifically deals with what I perceive as a "junk" book that is not formated correctly for ibooks. Maybe I'm just missing it!
Similar Messages
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Downloaded a book from itunes, works on iphone6, but will not open on ipad air. "not formatted correctly ". Any ideas ?
Hello colinOxford0917,
I'm sorry to hear you are having these issues with iBooks on your devices. If you continue to have issues opening the book in question on your iPad Air due to a format error, you may want to try deleting the copy on your iPad, then redownloading it directly to your iPad from the iBook Store. You may find the information and steps outlined in the following articles helpful:
Frequently asked questions about iBooks - Apple Support
iBooks: Tips for managing your iBooks library and storage on iOS devices - Apple Support
Regards,
- Brenden -
I have downloaded a book from itunes but it wont play. It says it has downloaded and i have checked this against the store.
I've had similar issues. Turning off firewalls seems to help the download to complete properly. Otherwise, I'm not sure what the problem might be.
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what do i do when a audio book i purchased is not in purchased menu for re downloading for my account, or why cant i re download the book from iTunes store with out paying for it after support they told me i could.
i tried to re download a purchased audio book after i contacted apple support team for iTunes they said it would be ready for re download or they said id have to re download it from iTunes store i cant remember, so i tried both couldn't re download it from purchased menu and the book id have to re download from iTunes store costs money as if i have never purchased what do i do? I don't have any warranty any more or money to purchase another warranty.Babowa
Thank you for your prompt reply. I have bought 1 MacbookPor 17, 1 Macbook air, 1 MacbookPro 15 , 2 ipads, 3 iphones, and this iMac27 and 2 of iMAC24 or 20 not sure but I do not recall ever doing what you are telling me in your reply. When you get a extended car warranty, you don't sign up for it.. it is just there and is included in the sale. You don't buy this warranty to use it.. You buy it, in case something happens. Here a perfect iMAC with minimum 100 hour useage has a dead drive. That is not normal and I should not have to even be requesting anything since most MFG offer a 3-5 year warranty on their disc drives and I believe that is probably passed on to Apple regardless if an extended warranty is purchased or not. Customer service dictates a more flexible approach to make sure the lifetime value of a customer is not lost due to some misunderstanding.
I was in the MacStore that I purchased the unit..and they found and pulled the invoice and confirmed
the purchase of it in front of me. I had paid with credit card and fortunately it was there in their system. I do not also recall recieving any box or paper although most everything I ever get remains sealed.. I am not in the habit of opening anything since I have never encountered any serious issues before.
I have used my Macbookpro warranty 1 time and that is all throughout the years I have been investing in Apple equipment.
I just recieved a letter from the store asking me to get the paper to them so they can register it... I don't recall getting any paper actually. But I do have several boxes sealed here.. On this iMAC27, it was a hurry up and get it done thing and I don't remember taking anything extra with it. Regardless, my request does not seem unreasonable.
Thank you -
HT4059 my iPad mini cannot download books from iTunes - help
my iPad mini cannot download books from iTunes - help
Hi, debikay45.
Test to see if you can download a free application from the App Store. If this was successful, test downloading the book again. Try closing all open applications and power cycling the device, test the results. Make sure you have an active Internet connection. If these results were unsuccessful, see the steps in the article below that refer to iOS.
Isolate the issue: (Mac OS X, Windows, iOS)
Make sure the issue is with the iTunes Store only. (You need an Internet connection to access the iTunes Store).Open a secure website to test if you are online as is necessary for the iTunes Store. This also tests if the main ports 80 and 443 are accessible. If the website works but the iTunes Store does not, it is most likely a firewall blocking the iTunes software or servers. If this is the case, follow the steps in the "Blocked by software firewall" section below.
Test using another device.If possible, another device, ideally on a different network, would help troubleshooting any iTunes Store issues most efficiently. If another device on another network has issues, the iTunes Store may be undergoing maintenance, and will be available soon.
Test using another network.
Connect your computer or device to another network and testing helps determine the next step. This is also helpful if multiple devices are affected.
If your device can connect to Wi-Fi and a cellular network, larger downloads may not be possible over the cellular network.
If the issue disappears while connected to another network, you may need to work with your support options to open access to:
itunes.apple.com
ax.itunes.apple.com
ax.init.itunes.apple.com
albert.apple.com
gs.apple.com
ax.phobos.apple.com.edgesuite.net
mzstatic.com
Note: iTunes may use the fully qualified version of these addresses for additional security.
iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
It is critical that your date, time, and time zone be correct:Windows:
Click Start and then click Control Panel.
Click "Date, Time, Language, and Regional Options" and then click Date and Time.
Click the Date & Time tab.
Make sure that the date and time settings are configured to use the current date and time and then click OK.
Mac OS X:
From the Apple () menu, choose System Preferences.
In System Preferences, click Date & Time.
Enable the option to "Set date and time automatically" if it is not.
Click the Time Zone tab and adjust the time zone to match your current location.
iOS:
From the home screen, tap Settings > General > Date & Time.
If the option exists, turn off Set Automatically.
Verify the time zone and time (in the status bar) are correct for where you are currently.
If not, adjust the incorrect setting accordingly.
If everything was correct and the option exists, turn on Set Automatically.
Remove any restrictions that may be causing the issue:
Windows:
It is recommended you use iTunes from an administrator account.
Refer to the Help documentation from Microsoft, contact your IT department, or visitsupport.microsoft.com for more information.
You can also check using iTunes Diagnostics if you are recognized as an administrator by iTunes.
Mac OS X:
It is recommended you use iTunes from an administrator account. To become an administrator account, from the Apple () menu, choose System Preferences.
In System Preferences, click Accounts.
You may need to unlock the lock in the bottom-left corner of the window to make changes. If you can unlock the lock, you are already an admin user.
Under the account you are using, it may say "Standard." Enable the option to "Allow user to administer this computer" to make the user an admin account user.
From the Apple () menu, choose Log Out.
Log back in and return to using iTunes. Test to see if the issue is resolved.
iOS: Restrictions can limit your ability to purchase some content. Check restrictions via Settings> General > Restrictions if you're unsure about those settings.
After isolating the issue to iTunes by following the above steps:
If the issue still occurs and iTunes displays an alert message with a specific code, please see the section below titled "Specific Conditions and Alert Messages" for additional troubleshooting steps.
If the issue is still not resolved and there is no specific code or alert message, you can visit the iTunes Store Discussion Board to try to find additional information for help resolving your issue:
You can also contact AppleCare to discuss your support options. Depending on your product’s coverage status, you may need to pay for support.
iTunes Store Discussion Board (Mac)
iTunes Store Discussion Board (Windows)
New routers or a new Internet Service Provider (ISP) may limit your ability to connect to iTunes Store. Let your router manufacturer or your ISP know about the ports and servers in this article and confirm that they are compatible.
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Cheers,
Jason H. -
i have purchased 3 books from Itunes for my ipod. The books show up on the PC as purchased but do not show up on the Ipod anywhere. Other books i have bought and have downloaded correctly have a square symbol beside them - but the three books in question do not. I purchaed 4 tonight and only one has worked. There is plently of room on the Ipod as the books are only 7 and ten mins long. I want my money back - or the books to download.
i have purchased 3 books from Itunes for my ipod. The books show up on the PC as purchased but do not show up on the Ipod anywhere. Other books i have bought and have downloaded correctly have a square symbol beside them - but the three books in question do not. I purchaed 4 tonight and only one has worked. There is plently of room on the Ipod as the books are only 7 and ten mins long. I want my money back - or the books to download.
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i have just download a book from itunes store but, since i don't have an iPad, i can´t read it or even see it. Can anybody help me? Can i convert it? Thanks.
Every purchase page for an ebook has a section that says "Requirements". What does that say for your particular book? That should give you the answer to your question. Conversion is normally not possible.
But there are some exceptions. Please provide the Title of the book if you want further help. -
I purchased audio books from iTunes, but they will not sync and play on my iPad.
I purchased several new audio books from iTunes and they will not download to my iPad so I can listen to them How can this be?
Hello Rex225
The best way to resolve the issue is to remove the music from the iPhone and then download the purchase again using the steps in the following article.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
Regards,
-Norm G. -
Problems syncing books from iTunes to iPad
Hi
I hope someone can help me. I'm having trouble syncing all my books from itunes to my ipad mini. I've checked the box to sync all books, but despite this, not all the books are syncing. I've even tried checking the "sync only selected books" and selected all the books, but still the same problem. I have 5.41 gb free on my ipad so it isn't a storage issue
I've restarted and restored my ipad, and rebooted my mac, but the problem persists and I'm now at a complete loss as to what the problem is.
I haven't downloaded OS Mavericks because of the problem people have experienced by losing the Books tab in itunes, so my books tab is still showing and all my books are in itunes and not the iBook app.
Help pleaseAre you sure you have correct colletion on iBook App. Collections> Books
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I bought a book from iTunes. It came into my purchased folder, but I can't copy it to my device.
Unfortunately you can't redownload music in all countries, as you have found.
You can however contact iTunes support regarding this issue here:
http://www.apple.com/support/itunes/contact/ -
In the past 6 years I have purchased many books from iTunes. I lost one of them and would like to download it again, however it is not showing up in my purchased screen. All of my music, movies, and shows are showing but none of my books. They do show up in my purchase history, how can I get them back? Help!
Welcome to the Apple Community.
So far as I am aware, books haven't been available for 6 years, so I'm wondering if you mean audiobooks.
Audiobooks are not currently part of the content that can be re-downloaded. -
I purchased an audio book from itunes and cannot figure out how to get it on my nano 7. I have tried everything.
Have you double checked to make sure these Audiobooks are configured to sync to your iPod from under the iPod's Books configuration tab in iTunes? This is assuming that the audiobooks are already stored in your iTunes library and appear under the Books category.
To access this configuration tab, plug in your iPod and select it from under the Devices section in the left hand pane of iTunes to bring yourself to the iPod's Summary tab. Now locate the Books tab across the top in the main iTunes window and select it. Here you can configure what and how audiobooks are synced to the device.
If you make any changes to this tab, make sure to hit the Apply button on in the lower right hand corner. This will sync the updated changes to your device.
B-rock -
I purchased an audio book from iTunes store. It successfully downloaded to my iTunes library< but will not upload to my ipod Touch, even though my computer is authorized. Any suggestions? Any and all are greatly appreciated.
If your iTunes is set on manual sync, then you have to manually drag and drop. Otherwise every time yousyncyou'll get all changes even if you don't want it.
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I had purchased an audio book from itunes on my iPad and when I synced my iPad with my computer, my audiobook disappeared. I have already purchased this audiobook, so now I just need to know how to get it back because it is not on iPad anymore. I don't think the audiobook was backed up to icloud but I have the receipt to prove I purchased it. Is there anyway I can get it back?
"If I purchase an audio book in iTunes on my iPad why can't I listen to it on my Mac? "
You can. Why do you think you cannot?
If you purchased it on your ipad, then you would have to transfer it to your computer. File>Devices>Transfer Purchases.
You can then listen to it on your computer. -
I purchased audio books from Itunes and they aren't showing up on the purchased list so I can't down load them to my new computer. I have authorized my computer. So any suggestions?
You cannot redownload audiobooks at all.
They will only be where you put them.
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