Book is Licensed to a Different User Account - AUTHORIZATION PROBLEM

Getting the error message... Document is Licensed to a different user Account after I authorized ADE (which prompted me to do after using the software for several months). So I have already de-authorized and still getting message. I am using Snow Leopard on a Mac. Many of the books are from school downloads. What is the fix?... very frustrated as I am trying to do homework.

Opening the WebCase turned out to be good advice (I think), although I can't be sure to what extent it was responsible for what happened. I received a form-type letter from Adobe by email. It contained instructions which I was unable to comply with fully in the order presented, but I carried out those steps which were possible, de-authorizing with Cmd-Shift-D the old version of Digital Editions (which I had previously restored without solving the problem). I then opted to Upgrade once more next time I started DE. (under Macintosh OS X 10.4 BTW). Everything went smoothly. It didn't ask for my AdobeID nor require that I authorize the newly installed version manually this time. (On my first attempt it had left me with no option but to start a new AdobeID since the online component refused to recognize my email address. The new (and apparently different) ID is what made it incompatible with my ebooks).
I do know by now that my original problem was caused by not knowing the original AdobeID (if indeed I was ever issued with one). I still can't find it, but at least I am no worse off than I was before upgrading. I am not sure if my new AdobeID will work if I ever try to upgrade again, but at least I now know what the problem is and how to fix it if it doesn't.
My advice to others experiencing similar problems: Remain positive. Don't give up. There is good relevant advice in thread "Error: document licensed for a different user account" (IIRC). Start your own Web Case if you reach a dead end.

Similar Messages

Please help. Error message "Document is licensed for a different user account"

I purchased a ebook on B and N and saved to my PC. I added this ebook to the library in Adobe Digital Editions and it is displayes. Whena I click on it to open I receive the error message"Document is licensed for a different user account". Please let me know what to do?
Thank you.

Hi,
In order to fix this you need to contact B&N support and ask them to reset download link of the books and then download same book once again.
Regards
Rizwan.

I have ebook in epub format. I was using it in Windows XP. However, recently I rebooted my system to Windows 7. Now I am not able to open it in Adobe Digital Edition. It gives an error saying "Document is licensed for a different user account". Can please

I have ebook in epub format. I was using it in Windows XP. However, recently I rebooted my system to Windows 7. Now I am not able to open it in Adobe Digital Edition. It gives an error saying "Document is licensed for a different user account". Can please someone give me a solution for this. the book is expensive and i don't want to lose it. Please help.

I have ebook in epub format. I was using it in Windows XP. However, recently I rebooted my system to Windows 7. Now I am not able to open it in Adobe Digital Edition. It gives an error saying "Document is licensed for a different user account". Can please someone give me a solution for this. the book is expensive and i don't want to lose it. Please help.

ADE error: "Document is licensed for a different user account"

My ADE worked great for months. All of a sudden it will not let me add books to it's library. When I try to add a book (Epub w/DRM) it tells me "Document is licensed for a different user account." What changed? What is my problem?

You're going to have to answer the question yourself, unfortunately. I can
explain what the message means, but I can't do the detective work to see
what happened in the past.
This message is generated when the information attached to the
document/ebook shows that "User A" downloaded it to his/her copy of Digital
Editions is different from what's in place at this time. There are a number
of things that could have happened, but right now, "User B" is trying to
download that document/ebook.
There's no easy fix - especially if the document/ebook is DRM-protected, as
many of the ones we buy are. Once you find out who did what, then you could
contact the source and see if they'll work with you to get another copy
downloaded to your copy of Digital Editions.
===========

Ebook licensed to a different user account?

I have a problem with using Adobe Digital Editions to download some free eBooks from Borders.com to my Sony PRS-300 Reader. When I select any of these problem eBooks within ADE, and click on "Item Errors", I see the message, "Document is licensed to a different user account." There is also an exclamation point embedded in a brown triangle next to each of these problem books and I don't know what that means. I would appreciate any advice on how to resolve this problem.
Thanks in advance.

I have the exact same problem. I purchased a new ebook from ebook.com. During the download I was prompted to update my Digital Editions to version 1.7. I followed the instructions and while at the Adobe site, I had to create an Abode ID for authorization. I did that, then continued to complete the installation process. The installation was successful and I was able to download the ebook and start reading it. I then decided to read some of my previously purchased books in my Library and they ALL showed error with the following error message:
Document is licensed for a different user account
I have more then 10 books that I now can not access since I did the upgrade. Please provide a solution to this problem.
Mac OS X Version 10.5.6
Adobe Digital Editions Version 1.7.1079

E_ACT_TOO_MANY_ACTIVATIONS and Document is licensed for a different user account

Thus far Adobe Digital Editions is the most complicated software to use in the universe- and I feel it may be the downfall of the entire E READER's existence.
Here's why:
1.) I created an account with adobe digital editions.
2.) I purchased ebooks from Barnes and Nobles. com. These books are in EPUB format.
3.) I downloaded said books from Barnes and Nobles .com to my PC. (windows XP)
4.) I tried to open said files with ADE to transfer on my EREADER. No luck. I receive an error message stating that these files are " Licensed under a different user account." Then I get the error "Too many activations)
How are they licensed under a different user account?! I am the only user. Can someone please help me? I just want to move these two EPUB files into Adobe Digital Editions so that I may put them on my COOL-ER Reader.

Hello Wjcawley,
For the error E_ACT_TOO_MANY_ACTIVATIONS, I recommend creating a webcase. They have the option to reset your activations for this.
Concerning the error that it is already licensed to another user, make sure you have the latest firmware installed on your COOL-ER reader. As some have been shipped with incorrectly configured firmware.
Hope this helps.
Kind regards,
SyncWolf

Document is licensed for a different user account - After Registering

I get the above message after downloading my eBooks directly to Adobe Digital editions. To start with I did not register the Adobe software to my AdobeID and could read the eBooks but after registering the Adobe software the eBooks are now unreadable and the message 'Document is licensed for a different user account' appears. I'm quite tech savvy but this is very frustrating after having spent £32 on books that I cannot now read legitimately!
Any help would be greatly appreciated!? Thank you!

I've logged into Adobe with my new password but now ADE says ''No permission to copy document here''

"Document is licensed for a different user account." error msge. Win XP, Adobe Digital Editions v1.7. (If I need to upgrade must I first go to v2.0 and then v3.0 to maintain my library?)

"Document is licensed for a different user account." error msge. Win XP, Adobe Digital Editions v1.7. (If I need to upgrade must I first go to v2.0 and then v3.0 to maintain my library?)

"Document is licensed for a different user account." error msge. Win XP, Adobe Digital Editions v1.7. (If I need to upgrade must I first go to v2.0 and then v3.0 to maintain my library?)

Document is licensed for a different user account

I have read your documentation and didn't see a solution for us, we have 2 nooks and only one computer, how can Adobe digital Editions keep these separate?
Thanks.

Frustrated in AZ wrote:
[text removed]
"...and when it's complete, use Windows 'Safely Remove Hardware' function (the little
icon on the right hand side of the Start bar at the bottom of the screen) to
eject the Nook."
In Windows/XP, I found that the "Safely Remove Hardware" icon in the Start bar (Task Bar) did nothing. My Nook continued to display "USB mode." Only when I used the "eject" function did the Nook come out of USB mode. (By "eject" I mean locating the Nook drive in the Windows file management interface --e.g., My Computer, right-clicking the drive, and selecting the "Eject" option.) Why this should be I don't know, but I found a sentence in the Nook User Guide that explicitly warns everyone to use the "Eject" function and not the "Safely Remove" function to disconnect. Further, it says if you have installed the microSD card, it will show up as an additional "drive," and you have to use "Eject" for both.
I also use "Safely Remove" just for good measure, but only after the "Eject"(s).

E-pub books: when I click on a book to read it, this message appears: "This item was originally downloaded with a different user account or Adobe ID. To continue, please add that account."

I incorrectly replaced the backup for my iPad2 by accident when I tried to retrieve it to my new iPad Air. It now no longer exists.
I can still see the icons of the books on Kalahari's reader. (Kalahari is an e-pub bookshop in South Africa.
When I click on a book to read it, this message appears: "This item was originally downloaded with a different user account or Adobe ID. To continue, please add that account."
I know for certain that the Adobe ID (e-mail address) is still correct. See below. The password seems to be the problem. This appears to have been changed a few times over the past two and a half years. Which one? Was hoping Adobe could help. (case number: 0214089318)
Can anyone please assist me to get back on track, what should I do to open and read my e-pub books again?
Much appreciated.
Leon Fisher
Johannesburg
South Africa
[email protected]

Hi I have the exact same issue.
Someone please post a solution...

When I click on a book to read it, this message appears: "This item was originally downloaded with a different user account or Adobe ID. To continue, please add that account."

I incorrectly replaced the backup for my iPad2 by accident when I tried to retrieve it to my new iPad Air. It now no longer exists.
I can still see the icons of the books on Kalahari's reader. (Kalahari is an e-pub bookshop in South Africa.
When I click on a book to read it, this message appears: "This item was originally downloaded with a different user account or Adobe ID. To continue, please add that account."
I know for certain that the Adobe ID (e-mail address) is still correct. See below. The password seems to be the problem. This appears to have been changed a few times over the past two and a half years. Which one? Was hoping Adobe could help. (case number: 0214089318)
Can anyone please assist me to get back on track, what should I do to open and read my e-pub books again?
Much appreciated.
Leon Fisher
Johannesburg
South Africa
[email protected]

Hi I have the exact same issue.
Someone please post a solution...

Share music on same mac with different user accounts

I'll try to make this clear, i have an imac with a large itunes collection. my two kids have accounts on that same mac, and want to be able to listen to what i have in my itunes. i can't see putting three copies of the same music on the same computer. is there a way to let them play what i have in my itunes account while they are logged in to their own account on the same computer?
imac (5 years old) Mac OS X (10.4.6) macbook, G4 I book, I book, Imac
macbook w/ superdrive, G4 with combo drive, I-book w/o cd burner Mac OS X (10.4.6) macbook, G4 I book, I book, Imac

Jase, you said "Music sharing works across different user accounts, whether they are on the same computer or different computers", but my son will log into his account where he currently has no music. in the window on the left, we can see the other computers in the house that are on line, but there is no sign of the master account (on that same imac). i assume this is because the master account is not logged in, therefore the secondary accounts can't find the master account's music, nor can I from a remote computer ( my macbook, for example). for instance, right now from my macbook i can see my son's itunes list (on the imac) in my "share window" (even though his list is empty). he can also see my macbooks list in his "share window". he cannot see either my list on that imac, or his sisters list on that same imac. all acounts on the imac have sharing turned on, as well as "look for shared music" turned on.
i guess the focus is on this: can the master user itunes list be made available to other users on that same computer while they are logged in as other users (and the master account is logged off, which it has to be in order for the secondary accounts to be logged in, right?) I can't think of any other way to ask this, so i hope that clarified what we have tried and what we are asking for.

Multiple iTunes 8 for 2 different user accounts on one Mac: Possible?

Hi,
My MacPro has 2 different user accounts on it. Mine and my wife's. I have all of the iTunes music, pod-casts and iPhone Apps set up in iTunes 8 on my user account. The problem is that I want to be able to sync our iPhone 3G which she uses in HER account so that I can sync and save her 3G address Books contacts and calendar events.
I just updated my iPhone's firmware from V2.0 to V2.1 and I backed the phone up in iTunes 8 first. Much to my surprise ALL contact and calendar data was LOST. Am I correct in thinking that the only way of preventing this is by also having this data on my MacPro's iCal and Address Book?
We only use this single iPhone.

See if this support article provides what you need: iTunes: How to share music between different accounts on a single computer, http://support.apple.com/kb/HT1203

Sharing itunes with different user accounts

I just got Windows Vista. I have the latest version of Itunes. I'm trying to set it up so that my wife and I can share songs with different user accounts in Windows. I followed all the instructions. I moved the iTunes music folder to a public folder. But everytime I log off my account and return, itunes can't find the song files. Any suggestions?

They can be transferred to another iTunes library but not another iTunes account.
Just copy them.

Adding music to iTunes from a different user account on the same computer

I have recently begun using a PowerMacG5 at my college and I imported some music, all from CDs into iTunes under my user account. Then I discovered that this Mac already had music in a different location under a different user account. How do I merge these two libraries together so that both have the same music, same library? Or is that impossible?

hi Zags!
this document should be helpful:
iTunes: How to share music between different accounts on a single computer
love, b

Book is Licensed to a Different User Account - AUTHORIZATION PROBLEM

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