Booking an appointment prompt Microsoft Exchange is offline

HI,
I am faced with this weird problem. My user is able to connect to her mailbox using outlook anywhere. Sending/receving mails are ok. But when she tries to book an appointment in the her own calendar, It said the Outlook must online even though I am connected
to Exchange server. 
I am using Outlook 2007 and Exchange 2007.
Can anyone advice?
Thanks a mill

Hi,
Does the issue happen to all users or only one specific user? Please book an appointment in Outlook Web Access to check whether it can be created successfully. If the issue doesn't happen in OWA, it indicates that the issue should be related to Outlook client
or the connection between Outlook and server.
Please create a new Outlook profile to check whether the issue is caused by corrupted profile:
http://support.microsoft.com/kb/829918/en-us
Regards,
Winnie Liang
TechNet Community Support
 Thank you, Winnie for the suggestion. Booking through OWA is ok. We tried to recreate the Outlook profile and it gets worse. When we clicked 'Check Name', it prompt ' the action is incomplete. Microsoft Exchange has to be online ...." We do not have
this problem before. We reinstalled the self-signed certificate again and still the problem still exists. This self-signed certificate was used before and it was ok. Checking the Outlook Anywhere settings and compare with another working notebook showed no
sign of differences.
I read somewhere to restart Exchange System attendant. I am fearful of this as we are running Exchange 2007 CCR and we are unsure how to go about doing it and the impact it has to the rest of the organisation.
Thanks again for the reply. Please keep sending in suggestions.
 

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    8:53:41 Mail Conflict Resolution
    8:53:41 Subject: {SU:RE: Send data from 192.168.1.99 02/03/2012 08:19 11546660}
    8:53:41 EntryID: {CB:70, LPB:00000000EF54B765C479214191F4035B2EDD3F4F070023D1516FA2CB084EB8B26A13D552ADD001A429A6648C000023D1516FA2CB084EB8B26A13D552ADD001A429B71B840000}
    8:53:41 Checking local modifications
    8:53:41 Compare property: 0x007D001F
    8:53:41 Ignore property: 0x3FFA001F
    8:53:41 Compare named property: EsetMessageFlag
    8:53:41 Compare named property: Emon Scanner Build
    8:53:41 Getting remote properties
    8:53:41 Checking remote modifications
    8:53:41 Compare (conflict) property: 0x007D001F
    8:53:41 Local{SU:Received: from mdrsewedg01n1.sdpedge.sdp.net.nz (10.241.66.36) by
     mdrsrwhub01n2.sdproot.sdp.net.nz (10.241.66.229) with Microsoft SMTP Server
     (TLS) id 8.3.137.0; Fri, 2 Mar 2012 08:53:09 +1300
    Received: from PDVMSH01.mtf.co.nz (111.69.8.69) by mail.tbhub.co.nz
     (10.241.66.36) with Microsoft SMTP Server id 8.3.137.0; Fri, 2 Mar 2012
     08:53:08 +1300
    Received: from PDVEXC01.mtf.co.nz (Not Verified[192.168.4.18]) by
     PDVMSH01.mtf.co.nz with MailMarshal (v6,9,8,3800)               id <B4f4fd3940000>
    8:53:41 Remote{SU:Received: from mdrsewedg01n1.sdpedge.sdp.net.nz (10.241.66.36) by
     mdrsrwhub01n2.sdproot.sdp.net.nz (10.241.66.229) with Microsoft SMTP Server
     (TLS) id 8.3.137.0; Fri, 2 Mar 2012 08:53:09 +1300
    Received: from PDVMSH01.mtf.co.nz (111.69.8.69) by mail.tbhub.co.nz
     (10.241.66.36) with Microsoft SMTP Server id 8.3.137.0; Fri, 2 Mar 2012
     08:53:08 +1300
    Received: from PDVEXC01.mtf.co.nz (Not Verified[192.168.4.18]) by
     PDVMSH01.mtf.co.nz with MailMarshal (v6,9,8,3800)               id <B4f4fd3940000
    8:53:41 Not equal (conflict) property: 0x007D001F
    8:53:41 Local modification: {D:1, M:3, Y:2012 H:19, M:53, S:15, MS:925}
    8:53:41 Remote modification: {D:1, M:3, Y:2012 H:19, M:53, S:34, MS:48}
    8:53:42 Conflict generated, remote item is winner
    It's all gobblede gook to me. I had not realized that the Sync issue folder was on my computer but it is and it has nearly 6000 sync issues in it since we started using the exchange back in December.
    Help
    Linda

    Hi,
    For your highlight part, This issue occurs if the Outlook client computer is configured to use proxy settings when Windows Internet Explorer is used. However, the IP address of the Exchange 2007 Client Access Server (CAS) server is not in the exclusion list.
    To resolve this issue, follow these steps:
    1.Start Internet Explorer, click Tools, and then click Internet Options.
    2.On the Connections tab, click LAN settings.
    3.Click to select the Bypass proxy server for local addresses check box, and then click Advanced.
    4.Type the FQDN of the Exchange 2007 CAS server, and then click OK.
    5.Restart Outlook.
    See the link:
    http://social.technet.microsoft.com/Forums/en/exchangesvrdeploy/thread/1d046b4d-24b4-49a6-a98f-c913475ec050
    For more information about Conflicts folder
    http://office.microsoft.com/en-us/outlook-help/synchronization-error-folders-HP001040042.aspx
    Have a good time.
    Tony Chen
    TechNet Community Support

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