Booklet not printing in spreads in CS6

Print booklet's spread option is grayed out and the 12-page document is print as 6 pages even though the preview shows pages 12 and 1 as a spread. The final pdf file from Distiller is a 6-page document with pg 12 as as the first page and pg 1 is missing. Any hint as to why this is happening. How can I get the booklet to print as 6 spreads. HELP!!!

LarkStevens wrote:
Our old print driver had the bookletizing setting built in, so if the booklet feature was part of CS5, I never noticed because I didn't use it.
So does that mean you have a new printer driver?
It's not rare that some printers don't get along well with ID, especially when using advanced features. The best workaround has always been to export PDF and print that instead. Frankly, I tend to do that even though my printer works just fine with ID. In my experience it usually ends up being faster to process the PDF in the printer than to process the .indd file.

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