Bookmarks have disappeared, and unable to add new bookmarks

My bookmarks have all disappeared, and Firefox won't allow me to add new bookmarks either. I recently updated from 3.6.9 to 3.6.10, but the problem only showed up a day later. If I try to restore, it just says, "Firefox unable to process the backup file."
I've tried all the suggestions on the help site, and none of those have worked (I don't have the add-on that causes bookmarks to disappear, I haven't updated from Firefox 3.5 or less, and I don't think Firefox has created a new profile).
Also: when I start up Firefox, it says, underneath the toolbar, "The bookmarks and history system will not be functional because one of Firefox's files is in use by another application. Some security software can cause this problem." However, I don't have any security software installed. I'm running a Mac.

Have you tried deleting the places.sqlite file and letting Firefox re-create it? For details see http://kb.mozillazine.org/Locked_or_damaged_places.sqlite

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    *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
    *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
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    Thank you very much for your help.
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    Firefox will not recognize the backup file for bookmarks. It says "unable to process backup file". There is no places.sqlite file to delete. There is nothing in the profile folder

    I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
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  • Bookmarks have disappeared, how do I restore my bookmarks?

    My previously stored bookmarks have all disappeared. I don't know why this has happened today. I need help to restore them.

    Try to reboot the computer and run Firefox once as Administrator.
    You can check for problems with the places.sqlite database file in the Firefox Profile Folder.
    *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
    *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
    *http://kb.mozillazine.org/Lost_bookmarks

  • After changing to a newer Firefox, my bookmarks have disappeared, and "restore from backup" just gives "unable to process the backup file".

    I've tried the maintenance tool for places.sqlite, and even deleting the file so firefox rebuilds it. But no joy. New version is 36.0.1. Can't remember old one, but it was quite old. Five json files available, but none work

    I've found my own answer.
    I copied the bookmark .json file to a USB stick. Carried it to another PC which still had an old Firefox, and successfully read it there. The exported as HTML and carried it back & imported it.
    If anybody else with this problem isn't lucky enough to have another PC with an old Firefox, I'm willing to bet you could just install Chrome instead & it would read it happily.

  • I recently upgraded my Firefox. Since then I've last all my saved bookmarks and am unable to find them. I'm also unable to add new bookmarks.

    After upgrading my firefox I have lost all of my bookmarks. I've tried the fixes on your help page and got nowhere. I tried to do a system restore to before the upgrade and it made no difference. Sometimes on this firefox 3.6.10 it will not bookmark pages that I select. I really need my previous bookmarked pages. Please help.

    This can be a problem with the file places.sqlite that stores the bookmarks and the history.
    * http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
    * "Bookmarks > Organize Bookmarks" has been renamed to "Show All Bookmarks" in Firefox 4.
    * Click the orange Firefox button to open the Firefox menu and click the Bookmarks entry or click "Show All Bookmarks" to open the Library.
    See also:
    * [/kb/how-do-i-use-bookmarks]

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