Bookmarks no longer appear after adding new PC

Hello: I have two computers that I use Firefox to sync between. I recently imaged PC#2 prior to that, I confirmed sync was working, re-imaged PC#2 and went through the re-activation process entering the code from PC#2 into the sync dialog on PC#1.
I didn’t think much about until today when I went to access my bookmarks and they were all gone including the folders on both computers.
I attempted to use the restore function to an earlier date before I re-imaged I receive an “unable to process the backup file error.”
I tried the reset sync function as well using the “merge” option but no change after completing the process.
I see I have 1.5MB of quota used so I “assume” my information is still up in the sync database somewhere?
Any help would be greatly appreciated!

When you say "imaged", do you mean using the disk image of one computer on the other one to share the same initial configuration?
If so, you are using the same profile on both Firefox installations and if they are synced with each other, malfunction can happen. Firefox Sync is intended to allow users to share the same experience without sharing the profile.
If this is the case, I suspect that you still have the profile somewhere in the "image" that you created. Use that one to restore your Firefox installation in one of the computers and create a new profile in the other one. You have more info about profiles in this link: [[Managing profiles]]

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Message was edited by: Velumani Arunachalam
Message was edited by: Velumani Arunachalam

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