Bookmarks not created when generating pdf

Hello
I am using 'robohelp for html' and generate pdf files as user guide from existing word format user guide.
I import than and  create bookmarks for the TOC of the word user guide.
Now I generate pdf. But the generated pdf file, do not show bookmarks, I also checked in View-Navigation Panels- > but no bookmark icon is there.
I want bookmarks when I create pdf for my documentaion,

Actually my concern is that the elements, I would like to add like bookmarks in the PDF files are in some files of the book, but not all.
I feel that the problem is there.
But why i see some of elements, and not all ?
You do not have to physically use the elements in each file of the book; however, all the files in the book should use the same set of elements. My guess is that FrameMaker does not search through all the files in the book when it generates the list of available elements. It probably creates these things from the first file in the book.
Do all the files in the book use the same set of elements? If not, make sure the first file in the book uses the set that includes all the elements you want to be in the bookmarks.
In my opinion, all the files in the book should use the same set of elements. So, I suggest opening a copy of your template, select all the files in the book, and import the element definitions from the template to the files.

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    com.sap.ip.bi.webapplications.pageexport.impl.PageExportRenderingRootNode.processRendering(PageExportRenderingRootNode.java:389)
    at
    com.sap.ip.bi.webapplications.pageexport.impl.PageExportRenderingRootNode.processSnippetRendering(PageExportRenderingRootNode.java:274)
    at
    com.sap.ip.bi.webapplications.runtime.impl.page.Page.buildRenderingTree(Page.java:1299)
    at
    com.sap.ip.bi.webapplications.runtime.impl.page.Page.processRenderingRootNode(Page.java:4780)
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    com.sap.ip.bi.webapplications.runtime.impl.page.Page.processRendering(Page.java:4746)
    at
    com.sap.ip.bi.webapplications.runtime.impl.page.Page.doProcessRequest(Page.java:2750)
    at
    com.sap.ip.bi.webapplications.runtime.impl.page.Page._processRequest(Page.java:714)
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    com.sap.ip.bi.webapplications.runtime.impl.page.Page.processRequest(Page.java:4802)
    at
    com.sap.ip.bi.webapplications.runtime.impl.page.Page.processRequest(Page.java:4795)
    at
    com.sap.ip.bi.webapplications.runtime.impl.controller.Controller.doProcessRequest(Controller.java:1191)
    at
    com.sap.ip.bi.webapplications.runtime.impl.controller.Controller._processRequest(Controller.java:1047)
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    com.sap.ip.bi.webapplications.runtime.impl.controller.Controller.processRequest(Controller.java:1015)
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    com.sap.ip.bi.webapplications.runtime.impl.controller.Controller.processRequest(Controller.java:72)
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    com.sap.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:141)
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    com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
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    com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432)
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    com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
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    com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
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    com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
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    javax.ejb.EJBException: nested exception is:
    javax.transaction.RollbackException: Transaction:with ID 43783 will be
    rolledback because resource manager RM com.adobe.service.ResourcePeerImpl was
    not able to prepare its transaction branch. Returned result from prepare is
    TMFAIL.
    at
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    at
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    com.sap.tc.adobe.pdfobject.base.core.PDFObjectRuntimeException: Server
    Exception: javax.ejb.EJBException: nested exception is:
    javax.transaction.RollbackException: Transaction:with ID 43783 will be
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    TMFAIL.; nested exception is:
    com.sap.engine.services.webservices.jaxrpc.exceptions.SOAPFaultException:
    javax.ejb.EJBException: nested exception is:
    javax.transaction.RollbackException: Transaction:with ID 43783 will be
    rolledback because resource manager RM com.adobe.service.ResourcePeerImpl was
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    TMFAIL.
    at
    com.sap.tc.adobe.pdfobject.base.core.PDFObjectDII.invoke(PDFObjectDII.java:381)
    at
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    at
    com.sap.tc.adobe.pdfobject.base.core.PDFObject.execute(PDFObject.java:111)
    at
    com.sap.tc.adobe.pdfdocument.base.core.PDFDocumentRenderHandler.handle(PDFDocumentRenderHandler.java:176)
    at
    com.sap.tc.adobe.pdfdocument.base.core.PDFDocumentProcessor.process(PDFDocumentProcessor.java:52)
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    javax.ejb.EJBException: nested exception is:
    javax.transaction.RollbackException: Transaction:with ID 43783 will be
    rolledback because resource manager RM com.adobe.service.ResourcePeerImpl was
    not able to prepare its transaction branch. Returned result from prepare is
    TMFAIL.; nested exception is:
    com.sap.engine.services.webservices.jaxrpc.exceptions.SOAPFaultException:
    javax.ejb.EJBException: nested exception is:
    javax.transaction.RollbackException: Transaction:with ID 43783 will be
    rolledback because resource manager RM com.adobe.service.ResourcePeerImpl was
    not able to prepare its transaction branch. Returned result from prepare is
    TMFAIL.
    at
    com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.processFault(SOAPTransportBinding.java:2075)
    at
    com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.call_SOAP(SOAPTransportBinding.java:1416)
    at
    com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.callWOLogging(SOAPTransportBinding.java:991)
    at
    com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.call(SOAPTransportBinding.java:945)
    at
    com.sap.engine.services.webservices.espbase.client.dynamic.impl.DInterfaceInvokerImpl.invokeOperation(DInterfaceInvokerImpl.java:76)
    at
    com.sap.tc.adobe.pdfobject.base.core.PDFObjectDII.invoke(PDFObjectDII.java:328)
    ... 90 more
    Caused by:
    com.sap.engine.services.webservices.jaxrpc.exceptions.SOAPFaultException:
    javax.ejb.EJBException: nested exception is:
    javax.transaction.RollbackException: Transaction:with ID 43783 will be
    rolledback because resource manager RM com.adobe.service.ResourcePeerImpl was
    not able to prepare its transaction branch. Returned result from prepare is
    TMFAIL.
    at
    com.sap.engine.services.webservices.espbase.client.bindings.impl.FaultUtil.buildFaultException_SOAP11(FaultUtil.java:225)
    at
    com.sap.engine.services.webservices.espbase.client.bindings.impl.FaultUtil.buildFaultException(FaultUtil.java:65)
    at
    com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.processFault(SOAPTransportBinding.java:2031)
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    Finally i compare the environments (Production, Dev and QAS) and in DEV and QAS this report works perfectly (generate PDF file correctly). I compare configurations of them and they have the same parameters and values.
    The Support Desktop tools set on green all (DEV and QAS)
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    I tried to execute the program test of PDF's (FP_TEST_IA_01 and FP_TEST_00) on the three environments and not working on all.
    Please help me with this, i am crazy with this!!!
    Thanks and greetings.
    Alex

    Hi Alex,
    follow up as per Note:
    1052659
    See defaultTrace.trc and create SAP customer message if needed.
    cheers
    m./

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