Bookmarks not working in multi-document PDF application

Why are bookmarks not working in multi-document PDF application when uploaded to the web? We created a multi-document PDF application. All bookmarks and links work on our systems. All work on the customer's system. They do not work when uploaded to the customers website. Their IT department says its an issue of relative vs. absolute addressing. We've created applications like this for years without running into this issue. Can't find anything about it in Acrobat Help. Can anyone help or lead me to help? Thx much, Sandy

Have you tried opening the file in your browser to see if the bookmarks are working?  To open the file in your browser you need to do this:
1) Launch your favorite browser;
2) File >> Open >> Select your pdf file
See this picture to see what I am talking about.  You might need to click on it to magnify it:
Good luck.

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