Bookmarks Panel and Page Display

BACKGROUND:
I am using Adobe Acrobat Pro 9 and now when I convert a Word2010 doc to PDF using Acrobat 9 Pro Create PDF. Once the file oepns in Acrobat, I then make the following changes:
File > Properties > Initial View >Navigation Tab (Set to Bookmarks Panel and Page) Page Layer (Set to Single Page Continuous)
Preferences are set to: Open cross-document links in same window; allow layer state to be set by user information; allow documents to hide the men bar, toolbars, and window controls.
PDF/A View Mode is sent to Only for PDF/A documents.
The only thing that I have done different is that I did open was Adobe LiveCycle Designer ES8.2 and tested converting a word document into a form last week. I then attempted to convert files from WORD2010 to Acrobat Pro 9 on Friday and say the problems. I am now also having problems with Adobe LiveCycle.
Attempted Resolution: Our Help Desk uninstalled and then re-installed Acrobat Pro 9 but that has not resolved the issue. They are recommending that they wipe my profile and build it again. I am hoping to avoid that and hope someone can help me with this issue.
System Information:
Version 9.0.0.2008061200
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows XP Professional
OS Version: 5.1.2600 Service Pack 3
Thanks for your assistance,
DOL-MSHA

The Bookmark Panel to the left of the pdf is not displaying - I have checked everything (and double checked under preferences to ensure that under Documents > Open Settings > Restore last view settings when reopening documents is Not checked.)
Have reinstalled Acrobat and still am having issues. The only thing I did was open AcrobatLive and converted a doc to a fillable form - I am getting error messages with that now as well.

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